About The Company

LifeCome Care provides cost-efficient care and support services. We care for adults (18+) and the elderly, including those with dementia, in the privacy of their homes. You and your loved ones need reliable, person-centred care and support to maintain independence, dignity and a good quality of life, LifeCome provides that. These services include return from hospital care, permanent respite and holiday cover, with a well-qualified compassionate staff team and are available in the London Boroughs of Lambeth, Southwark, Lewisham, Bexley, Bromley, Croydon and across Kent.

About The Role

We're hiring an Administrative Officer who will play a critical role in managing administrative operations and providing exceptional customer care. This role requires fluency in both Spanish and English, as well as the ability to handle a wide range of tasks, from office management to client communication. Strong multitasking, organisational skills, and customer service experience are essential.

*Location: Gibraltar*

Reports to: Managing Director

Key Responsibilities

• Administrative Duties:
• Handle daily tasks like filing, data entry, and keeping records organized.
• Manage office supplies and equipment, working with vendors for orders and repairs.
• Prepare and manage documents, reports, and correspondence in English and Spanish.
• Organize meetings, maintain calendars, and assist with travel arrangements.
• Track invoices and expense reports, helping with basic financial tasks.
• Support HR with onboarding new employees and preparing contracts in both languages.
• Customer Care:
• Be the main contact for Spanish- and English-speaking customers, answering inquiries and resolving issues via phone, email, or in-person.
• Provide excellent customer service, addressing questions and product concerns in both languages.
• Maintain and update customer databases to ensure accuracy.
• Handle customer feedback and complaints, resolving issues quickly.
• Follow up with customers to ensure satisfaction and build positive relationships.
• Cross-functional Support:
• Collaborate with departments like HR, finance, and sales to support business operations and customer needs.
• Help organize internal events, meetings, and team-building activities for smooth execution.
• Provide translation services for meetings and documents between English and Spanish.
  
  

What we're seeking

Must Have

Fluency in both Spanish and English (written and spoken) is mandatory.

Proven experience as an Admin Officer, Administrative Assistant, or similar role.

Strong customer service skills, with experience in managing both English- and Spanish-speaking clients.

Proficient in Microsoft Office (Word, Excel, PowerPoint) and office management software.

Skills

• Communication Skills: Excellent written and verbal skills in both languages.
• Organization: Strong organizational skills with attention to detail; able to manage multiple tasks effectively.
• Problem-Solving: Good at solving problems and taking initiative with administrative and customer issues.
• Professionalism: Professional attitude, able to work independently and as part of a team.
  
  

Nice to have

• Experience working in a bilingual (Spanish-English) environment is a plus.
• Familiarity with CRM systems and customer support tools is advantageous.