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NuevaTELUS Digital
Work from Home in Spain
TELUS Digital · Cádiz, ES
Teletrabajo
Join Our Team as a Media Search Analyst in Spain!
Do you have a passion for Music, Video, and Apple products? We have an exciting remote opportunity for you! As a Media Search Analyst, you'll play a crucial role in improving Siri, the Music App, Video App Store, and HomePod experiences. With flexible hours and the convenience of working from home, this role offers you the chance to contribute to a global tech giant.
WORK LOCATION: Within Spain
WORK HOURS: Flexible hours and schedule
LANGUAGES REQUIRED: English, Spanish
Key Responsibilities:
- Evaluate various task types, including Music and Video judgments, within different media domains.
- Utilize online tools to assess the intent and accuracy of user queries.
- Apply your market knowledge, following provided guidelines, to determine the relevance and intent of task information for your market.
Requirements:
- Full professional fluency in English and Spanish is required
- You must be living in Spain for at least 1 year
- Familiarity with Apple products, must currently own an Apple device
- Must have an email address associated with an Apple ID
- Strong attention to detail and excellent communication are essential
- Ability to work independently and flexibility to new techniques/processes
- A keen interest in Internet research
- Access to a broadband internet connection, computer, and necessary software (provided at your expense)
- Preferred level of education/certification - High School degree or higher (Further opportunities may arise to contribute to other tasks on a freelance basis)
- Successful completion of online evaluations demonstrating the ability to follow guidelines
Why Join the TELUS International AI Community?
- Flexible hours to work around home life
- Better Work-Life balance
- Remote work & location independence
- Positive environmental impact
- Independent contractor role
What’s Next?
To apply for this exciting project, please follow these steps:
- Click "Apply Now" and create an account.
- Sign up and complete the required fields. Ensure the email address you use matches your primary Apple ID email.
- Confirm your email, set your password, and finalize your account. Check your spam/junk folder for confirmation emails.
- Set your country to Spain and select Spanish (Spain) as your primary language. Please note that you must set up your country and primary language correctly in order to view this project.
Once the application is submitted, we will review your profile. Please give us enough time to evaluate as there is a huge volume of applications. Further updates will be sent to your email.
- Don't miss this opportunity to be part of a dynamic team working on innovative technology. Apply today!
Guest Relations Agent
1 ene.Accor
Cádiz, ES
Guest Relations Agent
Accor · Cádiz, ES
Company Description
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
Job Description
Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:
- Oversee and resolve all guest communication in a professional and courteous manner.
- Respond to all guests in a timely manner, ensure follow-up with attention to detail.
- Attend to the needs of guests and help them organize their accommodations while staying at the hotel.
- Maintain high ethical standards and professionalism.
- Excellent communication and organization skills required.
- Previous customer service experience required.
- A high level of both Spanish and English, spoken and written, is essential.
Additional Information
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
Reservations Supervisor
3 nov.Accor
Cádiz, ES
Reservations Supervisor
Accor · Cádiz, ES
Cloud Coumputing Office Excel
Descripción de la empresa
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.
Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.
Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.
Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
Descripción del empleo
To ensure all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments. Ensure prompt, courteous and efficient handling of all requests by both guests and colleagues. Assist with guestroom reservations including changes, cancellations, processing travel agent commissions, responding to travel agent inquiries, managing guestroom inventory, and reviewing reservations for accuracy and hotel preparedness
- Ensure that all incoming calls are responded to within 3 rings, using correct salutations and telephone etiquette.
- Process all reservations requests, changes and cancellations received by phone, e-mail, internally and through global reservations center (GRC), travel agencies or group planner.
- Ascertain caller’s needs through open-ended questions.
- Describe room accommodations and all amenities.
- Obtain all necessary information to book a reservation.
- Accommodate special requests and designate by notation in Opera Cloud
- Access guest history records to best service guests.
- Maintain accurate information in guest history files.
- Promote special offers to callers requesting reservations on designated date.
- Verify availability, suggest alternate dates for fully committed dates.
- Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
- Verify all reservation information with caller to ensure accuracy.
- Input correct information into proper fields to inform other departments of pertinent information (i.e., comments, alerts, traces).
- Process confirmation letters.
- Initiate deposit refunds for canceled reservations.
- Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department.
- Review group turnovers, room blocks and ensure that group reservations are made against the room block.
- Ensure group rooming lists are input in a timely manner.
- Monitor group cut-off dates to ensure rooms are released to inventory after cut-off date passes.
- Review group resumes and attend resume meetings to ensure reservations and group blocks reflect pertinent information.
- Attend weekly resume meetings
- Compile and maintain information for daily/weekly/monthly reports.
- Monitor group reservation activity and communicate status with Sales Department during weekly pickup meetings.
- Conduct basic training for new staff.
- Work closely with other departments to effectively accommodate guest special requests and amenities.
- Process Travel Agent Commission batches weekly and research past-due commission claims
- Action OTA and Wholesale bookings, changes, and messages through FIT emails and extranets. Update Extranet with cancellations and no shows.
- Monitor hotel inventory to ensure stay-through availability and upsell opportunities.
- Apply room type changes and complimentary upgrades strategically to optimize hotel occupancy and revenues.
- Review Reservations Made Yesterday report on a daily basis to ensure booking accuracy and hotel preparedness for packages, special requests and requirements, and potential VIPs.
- Review cancellation and no show daily and post charges when appropriate.
Requisitos
- Diploma or Degree in Hotel/Hospitality Management an asset.
- Previous experience with CRM (Opera) and (Opera CRS) systems.
- A high level of both Spanish and English, spoken and written, is essential.
- Strong interpersonal communication skills and problem solving abilities.
- Proficiency in Microsoft Office Applications including Excel necessary.
- Ability to suggestively upsell products and services.
- Ability to create and maintain organized records of customer information and data.
- Intermediate mathematical skills.
- Proficiency with computers and electronic equipment.
- Expertise in Microsoft Office Applications including Excel.
What Is In It For You
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!