Ofertas de empleo para Atención al cliente en Araba

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

About Us

Nofence is a Norwegian scale up that has built the world’s first virtual fencing solution for livestock. The technology consists of a solar-powered collar that communicates with an app over the cellular network. Through the app, farmers can set up a new grazing area in seconds, and the long days of installing and moving fences are officially over! This creates better farmer welfare and increased animal welfare. The animals gain access to new areas that were previously impossible to fence in, and the farmer will always have visibility of their location.

Today, we have over 3000 customers in Norway and we are establishing ourselves in the UK, Spain & the US. Our support team is now looking for an Spanish/English speaking candidate to strengthen our team in Spain.

Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals!

About The Role

The position will involve daily follow-up with customers and support cases. You will become an integral part of an inclusive and dedicated team with a strong focus on collaboration. We are looking for a structured and enthusiastic team member who is eager to provide excellent customer service.

To create good customer relations we need to be able to understand the customers needs and guide them through how to best utilize our product. We will offer full training in our product, but previous experience of working with farmers would be a great advantage.

We are looking for a structured candidate with a flexible approach to all aspects of the role. The right candidate is self-motivated, energetic, and hardworking, preferably with a background from agriculture. As a part of our team you will have the opportunity to grow together with the company, as the opportunities for development are endless both for our product and our employees!

Title: Customer Support Advisor

Status: Full-time, 40 hours per week

Supervisor: Head of Global Support

Location: Vitoria-Gasteiz, Spain

Main Responsibilities

The main responsibilities for this role will be:

• Responding to inquiries from our customers via phone, email and ticketing system,
• Maintaining close customer contact and securing a high level of customer satisfaction.
• Collaborating across departments and other teams within Nofence.
• Documenting and updating customer records and cases in our CRM system.
• Escalating complex or unresolved issues to our Product and Engineering department.
• Contributing in collecting statistics on the performance of our products.
• Ensuring knowledge and information sharing between the central and local support teams.
  
  

• Contributing to projects across the organization.
• Improving the customer journey through proactive support - helping the customer gain competence and finding solutions through our tools and information channels.
• Contributing to developing the Support team and shaping our structure.
  
  

• A degree or equivalent in a field relevant to the position. Practical experience and engagement can compensate for a lack of formal qualifications.
• Experience as a support consultant or similar role in a tech company or industry.
• Ability to troubleshoot hardware and software issues using various tools and methods.
• Keen interest in our product and ability to gain competence in our technology.
• Good IT skills and experience with ICT solutions.
• Strong communication skills both orally and in writing.
• Fluent written and verbal communication skills in Spanish and English.
• A background which makes you able to answer general questions related to agriculture or animal husbandry, as well as questions of a technical nature.
• A strong technical background, capable of providing in-depth technical support for our product, and a passion for resolving complex technical issues is preferred, but not a requirement.
  
  

• Eager to show initiative, works independently and prioritises the most important tasks first.
• Passionate for customer service in general, and has an eye for discovering challenges and providing solutions.
• Independent and self-driven.
• Efficient and enjoys structure.
• A team player with a heart for the greater good.
• High attention to detail and a solid commitment to quality.
• A team player that cooperate well with others, share knowledge, experience and information, and support other team members in the pursuit of team goals.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada16 ene.

Office

Te apetece formar parte de un equipo responsable, creativo, cooperativo donde son tan importantes las personas como los proyectos? En www.fitnessdigital.com somos una empresa de ecommerce especialista en la venta y distribución de artículos de fitness.

Tenemos una vocación internacional muy clara y por eso estamos trabajando en varios mercados europeos. Orientamos nuestros esfuerzos a la creación de una relación de confianza con el cliente y trabajamos intensamente para construir una organización centrada en las personas.

Buscamos incorporar una persona para dar refuerzo a nuestro equipo de servicio atención al cliente.

Actividades principales

1. Gestión correos y llamadas clientes

2. Gestión pedidos y incidencias

3. Seguimiento y resolución de los envíos

4. Gestión pos-venta

5. Tareas administrativas propias del departamento

Tipo contrato:

Contrato a tiempo completo

Jornada laboral:

Lunes a jueves de 8.30-17:00 y viernes de 8:00-15:00.

Presencial

Retribución:

A convenir.

Perfil profesional:

Experiencia laboral: valorable experiencia en puestos de atención al cliente.

Competencias profesionales: orientación al cliente externo e interno, organización, orientación a resultados

Competencias informáticas: Óptimo manejo ordenador y paquete Office, conocimiento GMail y Google Apps

Formación no reglada: deseable trabajo en equipo

Conocimientos lingüísticos: deseable segundo idioma nativo y conocimiento de otros idiomas (francés, inglés, alemán, holandés, portugués, italiano).