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Málaga
179Foundever
Málaga, ES
🏨 Operations Manager – Multilingual Customer Service | Hospitality Sector
Foundever · Málaga, ES
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📍 Location: Málaga, Spain (On-site)
🗣️ Languages Required: Advanced Spanish & English
💼Experience: large experience in Operations/Customer Service Management
🕒Schedule: Monday to Friday, 9:00 AM – 6:00 PM (Fridays until 3:00 PM)
💶Salary: Competitive and based on experience and qualifications
Are you a strategic leader with a passion for excellence in customer experience?
Do you thrive in dynamic, multilingual environments and have a strong background in operations within the hospitality or service sector?
We are looking for an Operations Manager to lead and optimize the day-to-day performance of our multilingual customer service team supporting a world-renowned hotel chain.
🧭 Your Mission
As our Operations Manager, you'll be responsible for:
✔️ Overseeing daily operations of our multilingual customer service center
✔️ Ensuring high-quality service delivery and adherence to KPIs/SLAs
✔️ Leading, mentoring, and developing team leaders and agents
✔️ Collaborating with global stakeholders to align strategy and execution
✔️ Driving continuous improvement in customer experience and operational efficiency
🎯 What You Bring
✅ Extensive proven experience in customer service operations, preferably in hospitality, travel, or BPO
✅ Proven experience managing large, diverse, and multilingual teams
✅ Strong leadership and communication skills
✅ Advanced Spanish and English (both written and spoken)
✅ Deep understanding of customer experience metrics, tools, and methodologies
✅ Residence in Spain and availability to work on-site in Málaga
🚀 What We Offer
• Permanent contract
• 💶 Salary: To be discussed based on profile and experience
• Career growth in an international and multicultural environment
• Dynamic and collaborative company culture
• A chance to make a real impact on service delivery and team success
If you're a motivated leader who thrives in a fast-paced, customer-first environment, this is your opportunity to take your career to the next level.
📩 Apply today and help shape the future of customer experience in the hospitality industry.