Ofertas de empleo para Atención al cliente en Málaga

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 feb.

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SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

In this role, you will:

• Manage a portfolio of 50+ international, multi‑country SME customers, serviced by SD Worx delivery countries and external partners.
• Conduct annual check‑in calls to ensure customer satisfaction and identify opportunities for upselling or cross‑selling.
• Act as the single point of contact for escalations, ensuring efficient and effective issue resolution.
  
  

• Build and maintain strong relationships with international SME customers, ensuring service excellence aligned with the SD Worx SME strategy.
• Act as the first point of contact for international governance, ensuring full adoption of MySP through customer training and support.
• Manage a diverse portfolio of international clients, handling queries, change requests, and ensuring contractual delivery.
• Collaborate with 26 SD Worx countries, partners, and internal stakeholders. Share legislative updates and communicate clearly in writing and verbally.
• Identify upsell and cross-sell opportunities and support business expansion within existing accounts.
• Coordinate tax year‑end service activities and ensure GDPR compliance.
• Act as a Lever owner, driving improvements through Lean tools (Huddle Boards, Process Confirmations, Problem Solving, Coaching). Create and maintain SOPs.
• Lead annual customer calls to ensure service alignment and follow up on NPS detractors.
• Support service transitions for new customers/payrolls and manage terminations from acknowledgment to invoicing of termination fees.
  
  

• Minimum a first experience in a customer service, account management or customer success role - ideally with SME customers
• Skilled in managing customer relationships across diverse teams and passionate to build long lasting relationships with international customers
• Fluent in English. Any additional language is welcome
• Confidence in delivering annual service check‑in calls
• Strong upsell and cross‑sell skills
• Excellent planning and organizational capabilities
• Experience using Lean tools
  
  

• Comprehensive training and development programs.
• Flexible working schedule
• Private medical insurance 100% covered by SD Worx
• 25 vacation days
• 18 hours for personal matters
• Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)
• Edenred flexible retribution options: meal vouchers, transport vouchers, etc.
• Laptop and equipment provided
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 ene.

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Estamos Buscando Una Persona Para El Equipo De Recepción y Atención Al Paciente De Nuestra Clínica Dental En Torremolinos. Se Requiere

• **Buena presencia**
• **Dominio de informática a nivel usuario**
• **Experiencia previa en un puesto similar**
  
  

• **Conocimiento de inglés**
• **Experiencia con programas de gestión de pacientes**
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 ene.

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We’re looking for a Call Centre Specialist to join our team in Marbella.

This role is key to our sales process — you’ll be the first point of contact for incoming leads, responsible for qualifying prospects and supporting our agents by keeping information well-organised in our CRM.

🔹 Your Main Responsibilities

• Handle incoming calls and inquiries from potential buyers and renters
• Conduct initial lead qualification by phone (needs, budget, location, timing, motivation)
• Accurately log and update lead information in the CRM
• Assign qualified leads to the relevant real estate agents
• Upload and manage property listings on the company website (training provided)
  
  

• Fluent Spanish and English (both are essential)
• Russian is a strong advantage and a priority, but not mandatory
• Confident phone communication skills
• Experience in call centres, sales support, customer service, or real estate is a plus
• Well-organised, detail-oriented, and comfortable working with CRM systems
• Professional, polite, and client-focused mindset
  
  

• Fixed salary: €1,500 per month
• Stable, full-time position
• Training and onboarding provided
• Modern office environment
• Opportunity to grow within a real estate agency on the Costa del Sol
• Supportive and international team

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 ene.

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¿Te encanta hablar con personas, generar confianza y ofrecer un trato excelente?

En Grupo Atico34, legaltech especializada en servicios de compliance para empresas y administraciones públicas, queremos seguir haciendo crecer nuestro equipo de atención y mejora de la experiencia de cliente (Customer Experience).

¿Qué harás en tu día a día?

• Gestionar tu propia cartera de clientes.
• Contactar con los clientes por teléfono, WhatsApp o videoconferencias para informarles sobre aspectos clave del servicio o resolver dudas.
• Comunicar novedades, mejoras o servicios adicionales que puedan interesarles.
• Cumplir con los KPIs de CX.

Lo que buscamos en ti

• Que te encante hablar con personas y resolver sus dudas con empatía y claridad.
• Iniciativa y actitud positiva: buscamos personas que sumen.

Se valorará

• Experiencia previa en atención al cliente o gestión comercial en servicios digitales.
• Capacidad para mantener altas tasas de retención de clientes (CRR).
• Orientación a maximizar el valor del cliente a largo plazo (LTV), reforzando su satisfacción.
• Interés o conocimientos en herramientas de IA.

¿Qué ofrecemos?

• Contrato indefinido a jornada completa, en nuestras oficinas del centro de Málaga.
• Salario competitivo + bonus por objetivos cumplidos.
• Estabilidad y buen ambiente de trabajo.

Cómo aplicar

Inscríbete o envíanos tu CV junto con un mensaje breve (preferimos vídeo, máximo 1 minuto) respondiendo:

¿Cómo te gustaría crecer profesionalmente y qué necesitas de nosotros para lograrlo?