Ofertas de empleo para Atención al cliente en Málaga

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 jul.

. Excel

Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.

We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.

Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.

About This Role:

We are looking for a Junior Customer Success Agent to join our Customer Support team remotely in Malaga. At Atolls, your role will be instrumental in helping us provide an excellent customer experience by resolving customer needs efficiently, improving support processes, and acting as a key link between customers and internal teams. As a key part of our team, you’ll be directly involved in building and enhancing the digital destinations our users rely on throughout their shopping journeys.

Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.

Our Benefits:

At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:

• A culture that values personal and professional development, with internal mobility opportunities.
• A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
• 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
• A flexible hybrid working scheme to balance work and life.
• Access to a learning budget and internal training to help you grow in your role.
• Mental health coaching to support your well-being.
• Regular global and local get-togethers to celebrate successes and build connections.
• The possibility of taking a sabbatical after three years with the company.
• A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
• These are global benefits that apply to all employees, with additional local perks based on your location.
  
  
  

• Manage and respond to customer requests through different channels, including support tickets, emails, and other customer communication platforms, ensuring timely and accurate responses.
• Investigate customer issues, provide clear solutions, and follow up on pending cases until resolution.
• Monitor and track customer requests using Excel and internal tools to ensure proper follow-up, prioritisation, and reporting.
• Collaborate with other departments (Operations, Product, Marketing, Finance, IT, etc.) to escalate issues, coordinate solutions, and improve the overall customer journey.
• Identify, document, and report technical issues, recurring problems, and process improvements to the relevant teams.
• Monitor customer feedback and manage online reviews across platforms such as Trustpilot and app stores, helping to maintain and improve the company’s reputation.
• Analyse customer contacts and identify recurring topics or trends to propose improvements in self-service resources, chatbot flows, and customer communication
  
  
  

• Good organisational skills and ability to manage multiple priorities.
• Attention to detail when analysing cases and tracking follow-ups.
• Team-oriented mindset with the ability to collaborate across different departments.
• Problem-solving attitude and ability to identify opportunities for improvement.
• Ability to work independently while contributing positively to team objectives.
• Strong written and spoken language skills in Spanish and English, with the ability to adapt tone and language to different customer situations.
  
  
  

• TA Call: Meet one of our Talent Experts and get to know Atolls better.
• Technical Round: Language test
• Final Round🏝️: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
  
  
  

• Some processes might slightly change according to needs
  
  
  

• Portfolios, writing samples, or certifications may be requested based on the role.
  
  
  

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada6 jul.

Networking Seguros Ajuste Talleres Spa Centrado en el cliente Masajes terapéuticos Tratamientos faciales En localizaciones exteriores Uñas Postizas

Location: Marbella, Spain

Type: Independent / Freelance / App Partner

Company: BYOU

BYOU is expanding to Marbella and we are looking for talented beauty and wellness experts who want to grow their visibility, serve beautiful clients, and be part of a bigger wellbeing movement.

Marbella is full of people who value looking good, feeling good, and living well. At BYOU, we believe beauty is not “just beauty.” It is confidence. It is wellbeing. It is mental health. When people feel good, they do good. And when we do good together, we create impact that matters.

We are inviting beauty and wellness professionals to join the BYOU app completely free as one of our first Marbella experts.

As a BYOU Wellness Expert, you will offer your services independently at clients’ locations, including villas, hotels, apartments, private events, retreats, and more. You bring your own professional products, tools, equipment, standards, and expertise. BYOU helps you become more visible, connect with clients, and join a growing community of experts who care about beauty, wellness, personal growth, and total wellbeing.

What you can expect:

• Free visibility on the BYOU app

• Access to a new growing Marbella client network

• A community of beauty, wellness, and wellbeing experts

• Workshops, events, trainings, and networking moments

• A Welcome Dinner at the end of July to meet the BYOU team, connect with other experts, and learn more about the impact we want to create

We are looking for experts in areas such as:

Beauty, hair, makeup, nails, lashes, brows, massage, facials, body treatments, holistic wellness, movement, personal care, event beauty, and other wellbeing-related services.

You are a great fit if you:

• Are professional, reliable, and client-focused

• Can work independently on location

• Have your own professional products, tools, and equipment

• Are legally allowed to provide your services in Spain

• Hold any required qualifications, licenses, or insurance for your services

• Care about creating a high-quality experience

• Believe beauty and wellness can make people feel stronger, more confident, and more alive

At BYOU, we do not just want to build another booking app. We want to build a platform where experts, clients, and communities come together to make wellbeing more accessible, more beautiful, and more impactful!

And yes, as a beauty and wellness expert, you will literally help us make this world a more beauty-full place.

Ready to become one of the first BYOU Beauty & Wellness Experts in Marbella?

• Apply now and join us in building the future of beauty, wellness, and impact.