Ofertas de empleo para Atención al cliente en Málaga

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada1 abr.

PTVTelecom busca un/a Atención al cliente y asesor

empresa de telecomunicaciones con más de 40 años

atención al cliente para asesorar en málaga

jornada completa para málaga

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 mar.

Key Responsibilities:

• Provide high-quality customer support to Norwegian-speaking clients, handling inquiries via phone, email, and chat.
• Assist customers with various banking-related queries, including account information, transactions, and online banking support.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Ensure compliance with bank policies, security procedures, and data protection regulations.
• Maintain accurate records of customer interactions and solutions provided.
• Escalate complex issues to specialized departments as needed.
  
  
  

• Language Skills: Native Norwegian speaker with B2-C1 proficiency in English.
• Experience: Previous experience in customer support or banking is a plus, but not required.
• Skills:
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a hybrid work environment.
• Good problem-solving abilities and attention to detail.
• Familiarity with basic banking processes and online banking tools is advantageous.
  
• Mandatory Requirement: Must pass a clean credit check to be considered for the position.
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 mar.

Swift Office

Location: Malaga, Spain

Languages: Flemish (Native) + English (Fluent)

Work Schedule: 39 hours per week, Monday to Friday, 9:00 AM to 6:00 PM

Work Arrangement: On-Site

Role Overview

We are seeking a dynamic Customer Lifecycle Manager to join our team in Malaga. As a key point of contact for our Flemish-speaking clients, you will oversee the entire customer journey, ensuring satisfaction and loyalty from onboarding through retention. Your role is pivotal in driving long-term relationships and delivering outstanding customer experiences.

Key Responsibilities

• Manage the customer lifecycle process, including onboarding, engagement, and retention strategies.
• Act as the primary contact for Flemish-speaking clients, providing tailored support and addressing inquiries or issues.
• Develop and implement customer success strategies to maximize satisfaction and retention.
• Proactively identify upsell and cross-sell opportunities to drive growth.
• Collaborate with internal teams (e.g., Sales, Marketing, and Product) to align on customer needs and provide seamless solutions.
• Analyze customer data and feedback to identify trends and recommend improvements to processes and services.
• Handle escalations with professionalism and efficiency, ensuring swift resolution.
• Maintain detailed and accurate records of customer interactions and outcomes using CRM tools.
  
  
  

• Native-level proficiency in Flemish and fluent in English (written and spoken).
• Proven experience in customer lifecycle management, account management, or a similar role.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with clients.
• Analytical mindset with experience in data-driven decision-making.
• Proficiency in CRM software and Microsoft Office Suite.
• Goal-oriented with excellent organizational and time-management skills.
• Ability to thrive in a fast-paced, collaborative environment.
  
  
  

• Competitive salary with performance-based bonuses.
• Comprehensive training and onboarding program.
• Opportunities for professional growth and development.
• A vibrant, multicultural work environment in the beautiful city of Malaga.
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 mar.

Excel Outlook

Atender al cliente particular a través del teléfono , email o consulta web.

Responder a las reseñas y opiniones de los usuarios (App, Play Store, Apple Store) en varios idiomas y realizar el seguimiento adecuado.

Funciones:

• Atención telefónica
• Atender las llamadas de clientes particulares recibidas en la compañía procedentes de los mercados Iberia / Europa
• Resolver las cuestiones utilizando las herramientas online disponibles para el cliente.
• Gestionar la herramienta de tickets utilizada por la empresa. Abrir los tickets dirigidos a otros departamentos.
• Realizar funciones de preventa con clientes
• Atender a posibles clientes (llamadas salientes) facilitando la información comercial de productos requerida
• Promoción de nuestros canales de venta para clientes particulares
• Atención correo y consultas web
• Atender el correo electrónico de los clientes particulares.
• Responder las cuestiones registradas por el cliente en la página web de la compañía
• Comunicación - Gestión de reseñas
• Responder a las reseñas y opiniones de los usuarios (App, Play Store, Apple Store) en varios idiomas
• Proponer acciones que sirva de ayuda para los usuarios (identificar preguntas frecuentes de los usuarios, necesidades de cambios en la documentación, guía práctica, necesidad de crear recursos específicos etc)
  
  

• Indispensable: Ciclo formativo de grado medio de Atención al Cliente o similar.
• Valorable: Ciclo formativo de grado superior de Atención al Cliente o similar, conocimientos técnicos.
  
  

• Ofimática: Outlook, Teams, Excel, Power Point
• Habilidad de comunicación (escucha activa, empatía, gestión de quejas …)
  
  

• Indispensable: Portugués nativo o bilingüe. Inglés mínimo C1.
• Valorable: Otros idiomas

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 mar.

Job Opportunities: Content Moderators or Customer Support Roles or Social Media Manager

We are recruiting for permanent positions with various companies in Europe.

Opportunities Available

• Portugal (Porto or Lisbon): Work as a Content Moderator or Customer Support Agent or Social Media Manager with accommodation and meals provided.
• Greece, Bulgaria, and Malta: work in customer support, with the flexibility to live in any city or island. All expenses are covered, which is ideal for couples or individuals seeking a peaceful lifestyle.
  
  
  

• A diploma and at least B2-level English proficiency
• Jobs primarily conducted in Spanish or German or French
• Similar roles are available for candidates with C1 level Italian, Swedish, Romanian, or Nordic languages (double salary for Nordic languages)
  
  
  

• No upfront payments
• Paid training
• Permanent contracts
• Relocation paid
• Accommodations included
  
  
  

• European passport or residency in the working country
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 mar.

Office

Applicants must have a Spanish work permit and be able to work at our office in San Pedro de Alcantara. Not Remote.

Join our Market Operations Team!

We currently have an exciting opportunity for a Client Relations Specialist with a digital interest. As the heart of our company, the Market Ops. Department is made up of different teams and is responsible to establish, develop and maintain positive business and customer relationships with our existing and new partners. You will be working directly alongside our Head of Market Ops.

About us:

Blue is a game-changer in the digital marketing world, by providing retargeting campaigns to over 1000 clients worldwide, through our in-house AI technology, ensuring our partners a 100% risk-free added revenue with no investment.

As part of our company, you will be positioned among the fastest-growing digital marketing companies in its sector. With the office in Spain, and its presence in Brazil and Argentina, Blue takes pride in being a truly diverse global organization. In essence, we are guided and believe in the strength of our values: compassion, respect, accountability and teamwork.

Responsabilities:

• Maintain strong communication and foster relationships with existing clients.
• Identify, engage, and build lasting relationships with new and potential clients.
• Assist in reconciling billing by obtaining approved sales and managing invoicing processes.
• Regularly update and maintain internal tracking boards.
• Oversee the onboarding process for eCommerce clients, guiding them through implementation.
• Collaborate with internal teams to review campaign performance, results, and strategies.
• Conduct monthly meetings with clients to discuss progress and opportunities.
• Ensure budget alignment and effective allocation of resources.
  
  
  

• The ideal candidate has a natural positive “Go Get” attitude.
• Fluent in spoken and written English.
• Must be well organized and be able to self-manage tasks/schedule.
• Analytical and detail-oriented.
• Possess multitasking skills and be able to see situations from multiple angles.
• Adaptability and a strong desire to self-learn and research in this field.
• Must be a clear communicator with a focus on customer service.
• Must be able to negotiate agreements, persuade potential affiliates, and advocate for the program’s interests
  
  
  

• Nivel de experiencia---
• Tipo de contratoPor días
• Publicada24 mar.

Jira Fintech Salesforce

We don't wait for the future—we build it. We are Clavium.

Clavium is a developer-centric, tech-forward company dedicated to solving complex problems in the blockchain space. By harnessing advanced technologies, we build tools and capabilities that enable individuals to securely manage their digital assets. We foster a culture of innovation and constant challenge, empowering our team to grow, experiment, and drive impactful solutions.

We are seeking a highly motivated and dynamic Incident Support Specialist to join our growing team of world-class service professionals. In this exciting role, you will play a key part in ensuring seamless communication between our clients and our product development and engineering teams. As a critical liaison, you'll be the voice of the customer within the company, and conversely, you'll effectively communicate the company's updates, solutions, and expertise to our clients.

What you'll do

• Provide 24/7 specialist support to our customers to ensure world-class, seamless, service continuity.

• Collaborate with product and engineering teams to manage all service incidents from detection to resolution, ensuring issues are handled within service level objectives.

• Understand the business needs of the customer and endeavour to meet their expectations.

• Build and maintain professional relationships with colleagues and customers, adhering to communication guidelines and policies.

• Contribute to regular process reviews and knowledge-based SOPs to continually improve services.

• Become the voice of the company to the customer and the voice of the customer to the company.

What you'll bring

• Experience in Service Desk or similar IT Support role in the technology, blockchain or fintech sector.

• Experience handling high-impact customer escalations, with a focus on advanced technical troubleshooting and problem resolution.

• Familiarity with Incident, change, and problem management processes.

• Ability to operate in a fast-paced and demanding environment.

• Understanding of technical troubleshooting principles and methodologies.

• Analytical skills with a proven ability to diagnose and resolve complex technical issues.

• Excellent written and oral communication skills, with the ability to engage with stakeholders at all levels and explain complex concepts clearly.

• Proactive and self-motivated with a strong sense of ownership and accountability.

• Familiarity with CRM & Ticketing software (JIRA, Zendesk, Salesforce, etc)

• An interest and understanding of blockchain technology and its application in different use cases.

Interview Process: Our interview process consists of; a short call with our internal talent team, followed by a one-hour technical interview and finally a one-hour competency interview. Our talent team will be there to give guidance and support you through the process.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contrato---
• Publicada10 mar.

Seleccionamos Técnico/a de Atención al cliente con nivel avanzado de Francés e Inglés para incorporarse en una compañía multinacional del sector de climatización.


Las principales funciones del puesto son las siguientes:


-Atender y gestionar las consultas de los clientes particulares a través de diferentes canales (llamadas telefónicas, correos electrónicos, chat web y WhatsApp), brindando un servicio personalizado y de calidad en varios idiomas.

-Resolver dudas y ofrecer soporte utilizando las herramientas disponibles, garantizando una atención eficiente y adaptada a las necesidades de cada cliente.

Requisitos
- Experiencia previa en atención al cliente.
- Valorable conocimientos técnicos, no imprescindible.
- Nivel Inglés y Francés avanzado, a partir de C1.

¿Qué ofrecemos?
-Proyecto estable con formación a cargo de la empresa.
-Desarrollo y crecimiento profesional dentro de una multinacional.
-Jornada completa, de Lunes a Viernes, con flexibilidad horaria de entrada entre 7:30-9:00 h.
- Beneficios sociales: Ticket Restaurante y Seguro Médico/a,..
- Lugar trabajo: Parque Tecnológico.