Ofertas de empleo de Gerente de Operaciones

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 ene.

Office Marketing Formación Elaboración de presupuestos Empresas Gestión operativa Operaciones Necesidades empresariales Evaluaciones de rendimiento Multitarea experto

¿Eres un apasionado de la eficiencia, la automatización y el marketing de resultados? ¿Sientes que la IA es tu mayor ventaja competitiva?

 

En Axonovo ayudamos a nuestros clientes a escalar sus negocios mediante estrategias digitales de alto impacto. Actualmente, estamos reforzando nuestra estructura operativa en Santander y buscamos a una persona inquieta, con mentalidad de ingeniero y alma de estratega para convertirse en la pieza clave de nuestras operaciones diarias.

No buscamos a un perfil administrativo convencional; buscamos a alguien que disfrute construyendo sistemas, optimizando flujos y utilizando la tecnología para que las cosas ocurran de forma impecable.

Tu Misión en Axonovo:

 

Como Growth Operations Manager, serás el responsable de que la maquinaria de la agencia funcione con precisión quirúrgica:

1. Especialista CRM: Gestionarás y configurarás ecosistemas CRM (funnels, workflows, CRM y automatizaciones de marketing).
2. Marketing Automation: Implementarás estrategias de Email Marketing y automatizaciones en RRSS para maximizar la conversión de nuestros clientes.
3. Gestión de Paid Media: Ejecutarás y supervisarás campañas en Meta, Google y TikTok Ads, asegurando que los estándares de calidad y rendimiento se cumplen cada día.
4. Optimización con IA: Integrarás herramientas de IA en todos nuestros procesos operativos para reducir tiempos de ejecución y elevar la calidad del output.
5. Gestión de Proyectos: Coordinarás el flujo de trabajo entre los departamentos de diseño y programación, garantizando entregas puntuales y una comunicación fluida con el cliente.
   

¿Qué perfil buscamos?

Buscamos preferiblemente estudiantes de últimos cursos o recién graduados en Ingeniería de Organización Industrial, Ingeniería Informática o ADE + Ingeniería (UNEATLANTICO u otras facultades técnicas).

• Agilidad Digital: Eres extremadamente rápido con el ordenador. Los atajos de teclado y el software complejo son tu entorno natural.
• Mentalidad Resolutiva: No esperas instrucciones detalladas; buscas soluciones. Si te enfrentas a un reto técnico, lo investigas y lo resuelves.
• Sentido de la Propiedad (Ownership): Entiendes que el éxito del cliente es el nuestro. Cuidas los detalles, desde la configuración de un anuncio hasta la relación personal con las cuentas.
• Curiosidad Insaciable: Estás al día de las últimas tendencias en No-Code e Inteligencia Artificial.

¿Qué ofrecemos?

• Oportunidad de Crecimiento: Trabajarás directamente con el CEO, participando en la toma de decisiones operativas de la agencia.
• Formación Continua: Acceso a metodologías punteras en marketing automation y estrategia de negocio.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada4 ene.

Teletrabajo . Office

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Enhance user safety. Monitor emerging threats and abuse patterns and study compliance and regulatory requirements, ensuring their seamless integration into products loved by millions.
• Implement our Trust & Safety framework. Adapt general best practices to product-specific risks and needs, collaborating with Product and Engineering teams to embed safety into features and workflows.
• Cooperate with moderation teams. Ensure clarity on evolving policies and streamline moderation processes, personally handling critical or sensitive escalations whenever necessary.
  
  

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.
  
  

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• Competitive pay and access to equity in the company. Typically, we offer individuals at the start of their career an annual salary of £41,255 in London and €39,892 elsewhere in Europe. For a candidate that we assess as possessing considerable relevant experience, the salary on offer tends to be between £56,345 and £85,797 in London, and €54,346 and €82,557 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
  
  

Commitment & contract
Permanent or fixed-term. Full-time.

Location
Milan (Italy), London (UK), Madrid (Spain), Warsaw (Poland) or remote in selected countries.

The selection process
If you pass our screening, we’ll ask you to take on a few tests designed to assess how you approach unfamiliar problems. They’re challenging and may take several hours to complete. If you’re successful with those, we’ll invite you to a series of interviews.

We set the bar high and won't extend an offer until we're convinced we've found the right candidate. This is why a job may stay open for months or be reposted several times.

Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply.

Bending Spoons is an equal opportunity and affirmative action employer. We consider for employment any applicant and provide reasonable accommodations for an individual with disabilities—just let us know through this form.

Before you apply
If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we recommend spending your first few months working from our Milan office, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from our offices in Milan or London, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 ene.

Office Formación Elaboración de presupuestos Empresas Gestión operativa Operaciones Necesidades empresariales Evaluaciones de rendimiento Unidades de negocio Multitarea experto

At Eat Sleep Cycle, we create cycling holidays people remember for a lifetime — beautifully designed routes, outstanding guides, and those small, human touches that turn a great trip into an unforgettable one.

We’re looking for a Tour Operations Manager to help deliver our cycling tours to a consistently 5-star standard, support and develop our guide team, and make sure every tour runs smoothly and feels special.

The Role

Reporting to the Tours Director, you’ll play a key role in bringing our tours to life. You’ll combine operational excellence with a genuine passion for people, travel, and great experiences.

You will:

• Coordinate the delivery of cycling tours to achieve a 5-star guest experience
• Embed thoughtful “magical moments” into every itinerary
• Support, brief, and mentor our guide team
• Provide calm, practical support while tours are running
• Ensure tours are delivered on time and within budget
• Ensure we are fully prepared for each season (guides, bikes, vehicles, equipment)

You’ll also join key tours on the road, sharing best practice and supporting guides to do their best work.

Experience & Profile

You’re organised, hands-on, and thrive in a fast-moving environment. You care deeply about quality and love seeing guests and teams have an amazing experience.

You bring:

• Experience in tour operations, travel, hospitality, or events
• Strong planning and problem-solving skills
• Great communication and a calm, supportive leadership style
• A passion for cycling, travel, or active holidays
• Willingness to travel during the season

Why Eat Sleep Cycle?

• Work with a passionate, friendly team
• Help shape unforgettable cycling holidays
• Be part of a growing, experience-led travel brand
• Make a real impact — every tour, every detail matters

To Apply

Send your CV and cover letter to [email protected]

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 ene.

. ERP

¿Te motiva mejorar procesos, optimizar operaciones y ver el impacto directo de tu trabajo en el día a día del negocio?

Buscamos un/a Logistics & Operations Manager con formación en Ingeniería Industrial u Organización Industrial y experiencia en SGA, para liderar y evolucionar nuestras operaciones logísticas y de almacén.

Es un rol de manager, cercano a la operación, con responsabilidad sobre equipos y sistemas, pensado para perfiles técnicos con capacidad de análisis y visión estratégica.

¿Cuál será tu reto?

• Liderar el funcionamiento diario de las operaciones logísticas y de almacén.
• Asegurar la fiabilidad del inventario y el cumplimiento de los niveles de servicio.
• Impulsar la implantación, evolución y mejora continua del SGA, optimizando procesos y flujos operativos.
• Analizar KPIs, detectar oportunidades de mejora y convertir los datos en acciones concretas.
• Trabajar de forma transversal con Producción, Compras y Comercial para garantizar una operativa alineada.
• Liderar y desarrollar equipos operativos, creando un entorno eficiente, seguro y orientado a resultados.
• Participar en proyectos de mejora de procesos y optimización de sistemas logísticos (ERP / SGA).

¿Qué buscamos en ti?

• Formación universitaria en Ingeniería Industrial, Organización Industrial o similar (imprescindible).
• Experiencia de alrededor de 5 años en logística, operaciones o gestión de almacenes.
• Experiencia demostrable en implantación y/o mejora de SGA.
• Experiencia liderando equipos operativos.
• Sólidos conocimientos de procesos logísticos, inventarios y sistemas ERP.
• Perfil técnico, analítico y práctico, con visión estratégica aplicada a la mejora operativa.
• Valorable experiencia en entornos retail o multicanal.

Si buscas un rol donde combinar técnica, gestión y mejora continua, con impacto real en la operación y recorrido profesional, queremos conocerte.

Compromiso con la igualdad: La presente oferta de empleo está redactada teniendo en cuenta la imparcialidad y no discriminación por razón de género, raza, ideología o cualquier otro motivo. Especialmente, se tiene en cuenta el respeto a la normativa vigente relativa a la igualdad de género entre mujeres y hombres.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 ene.

.

Responsibilities
About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall operation solutions in EU new markets

Responsibilities
- Overseeing the logistics operation across one or multiple EU new markets, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
- As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
- Manage day-to-day operations, track record of high performance and team improvement.

Qualifications
Minimum Qualifications
- Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, or operations management background;
- Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
- Solid working experience and relationship in 3PL management across multiple EU markets;
- Self-motivated and results-driven, analytical and data-driven.

Preferred Qualifications
- Solid working experience in platform logistics across pan-EU markets, with deep understanding and working relationships with major courier companies;
- Fair understanding of e-commerce marketplace operation and governance policy;
- Able to do short-term business travel within Europe and UK.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 ene.

Ventas Inglés Administración logística Para empresas (B2B) Gestión Operaciones Gestión de inventarios Líneas de tiempo Venta Directa al Consumidor Facilitación

Operations Manager

Full-Time | In-Office | Valencia, Spain

Salary: €3,000 gross/month + performance bonuses

Growth: Fast progression for strong performers who deliver results

Sales should sell. Operations should make execution invisible.

We’re hiring an Operations Manager to own execution across the business, with B2B operations enablement as the highest-leverage priority.

This role exists to remove operational drag from sales and leadership. Once a deal is agreed, execution should be smooth, predictable, and fast without founders or sales chasing statuses, documents, or timelines.

If sales or leadership is involved in day-to-day operational follow-ups, the system is broken. Your job is to fix the system.

What You’ll Own (Ordered by Impact)

B2B Operations Enablement (Primary Focus)

• Take full ownership of execution once a B2B deal is agreed
• Ensure orders move from confirmation to delivery smoothly and on time
• Manage stock allocation, warehouse coordination, and shipping timelines
• Handle all post-deal operational questions so sales can focus on closing
• Make B2B execution predictable, fast, and boring

Logistics & Inventory Management

• Manage inventory across multiple warehouses and markets
• Prevent stockouts, over-allocation, and delivery delays
• Enforce production and factory timelines
• Coordinate replenishments and transfers when required

Documentation & Compliance

• Maintain an always-ready library of B2B documentation by market
• Track certifications, test reports, and compliance requirements across countries
• Anticipate documentation needs instead of reacting to requests

DTC & Fulfilment Operations

• Monitor 3PL performance and resolve delays
• Ensure DTC orders ship on time
• Audit logistics invoices and flag discrepancies

Process & Systems

• Build SOPs and dashboards for core operational flows
• Identify recurring issues and eliminate them permanently

What We’re Looking For

• Mid-level experience in operations, logistics, or supply chain
• Fluent English, written and spoken
• Strong ownership mentality and self-direction
• Highly process-oriented and structured
• Comfortable pushing suppliers, warehouses, and partners
• Able to operate without constant instructions

This Role Is Not for You If

• You’re looking for a purely administrative or support role
• You need tasks to be assigned to you
• You prefer slow or low-accountability environments

What We Offer

• €3,000 gross/month base salary
• Performance-based bonuses tied to clear KPIs
• Fast growth and increased responsibility for strong performers
• High ownership and visibility across the business
• International environment with daily English usage

This is a demanding, hands-on role with real impact on how the company scales.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 dic.

.

Braspenning Group is a successful Dutch family-owned company, internationally active in the field of:

• Corrosion protection & surface treatment: advanced blasting and coatings for long-term asset protection.
• Industrial & tank coatings: high-quality solutions for maritime, offshore, and industrial applications.
• Rope access & scaffolding: safe, efficient access to complex structures.

With sustainable practices, innovative technology, strong safety awareness, and top-level craftsmanship, Braspenning Group guarantees quality, safety, and reliability.

Currently, projects in Spain are still coordinated from the Netherlands, but a Spanish entity has now been established to realize further growth in Spain.

To successfully develop the Spanish organization (based in Cádiz), Braspenning Group is seeking an entrepreneurial Operations Manager.

The Role

The Operations Manager develops the Spanish organization into a fully integrated part of Braspenning Group in line with the group’s strategy, culture, and processes.

In consultation with the Dutch management, you will develop financial, operational, and commercial plans, which you then translate into actions, budgets, and objectives. This ensures a profitable flow of new projects, high-quality and safe execution, and timely delivery.

From Spain, you identify market opportunities and technical developments, enabling Braspenning Group to build a reputation as an innovative and trusted local partner.

HRM is a key focus for the Operations Manager; recruiting and guiding the right professionals is essential for continued success. Braspenning Group therefore places great importance on team development, training, instruction, and sustainable employment relationships. Compliance with Spanish laws and regulations must also be ensured, supported by external expertise if necessary.

The Ideal Candidate

The new Operations Manager has:

• Extensive knowledge and experience in Braspenning Group’s specialized technical market
• Strong leadership skills, with both strategic thinking and hands-on operational execution
• An entrepreneurial personality, hands-on, taking ownership of responsibilities, and embodying Braspenning Group’s core values
• Practical qualifications, such as a bachelor-level education, at least English level B1 and Spanish C1,, a category B driving license, and a flexible attitude (regarding location, working hours, and tasks)

Employment Conditions

• Independent position with many development opportunities
• Gross annual salary starting at €75,000,-
• Company car
• Phone and laptop
• Contribution to health insurance and pension scheme

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 dic.

Inglés Español Resolución de problemas Empresas Gestión Gestión operativa Operaciones Contrataciones Hojas de cálculo Operaciones diarias REST

About the job

We are looking for a hands-on Property & Operations Manager to help us build a brand new equestrian media and tourism business. You will report directly to the business owners and be trusted to take full ownership of your responsibilities. 

This is a hybrid role - attending the property (near Lucena - around 1 hour from Cordoba and Malaga) will be required regularly but much of the role can be carried out remotely. The property itself is a beautiful old cortijo, complete with an old olive press, set in the depths of Andalusia’s olive groves.

While the business owners will be responsible for setting overall goals, you will be encouraged to make full use of your creativity and autonomy. For the right candidate this will be a highly engaged and rewarding position, building something beautiful in a friendly and positive environment.

Location: Hybrid - 14920 Aguilar de la Frontera, Córdoba, Spain

Responsibilities

Property management

• Plan, coordinate, monitor and review alterations and renovations to the property
• Work with architects, surveyors etc to identify any permissions or approvals needed and obtain them as required from the relevant authorities

Compliance and licensing

• Research, plan for and obtain any relevant licenses that are required for the day to day operations of the business
• In particular, work with relevant professionals (vets, etc) to establish and maintain the necessary licenses and facilities to keep horses on the property

Human resources & daily operations

• In coordination with the business’ accountants, develop and administer all required systems and paperwork for managing staff
• Manage the provision of all operational services through a combination of hiring staff and managing contractors / service providers
• Cleaning, gardening, caretaking, general maintenance, driving

Animal management

• Support the owners to ensure the provision of a safe, high-welfare environment for all animals on-site
• Assess and review all other aspects of operational and property management with respect to animal wellbeing
• For example, ensure that only animal-safe cleaning products are used in areas where animals may be present.

About you

This is a unique position that covers a lot of different areas and we are not expecting candidates to have deep experience across the board. Instead, the successful candidate will demonstrate their ability to quickly learn and adapt to the wide variety of challenges and problems that the role will face.

You must have:

• Excellent organisational and project management skills
• Proactive and autonomous with great general problem solving skills
• Confident managing and communicating around complex projects including legal, financial and practical considerations
• Competent IT skills including using spreadsheets to track budgets
• Fluent in Spanish (C2), confident in spoken and written English (B2 or above)
• Full driving license and able to travel locally as required
• Based a reasonable distance from the property (or willing to relocate)

Ideally, you also have:

• Professional experience in property management, particularly relating to renovations, planning permissions etc
• Professional experience working with / overseeing the work of lawyers, accountants, cleaning staff, drivers etc
• A deep love for animals, particularly horses and cats!

Compensation & Benefits

• Competitive salary
• Flexible hours & partially remote. While there will be a requirement to be on site regularly to oversee active projects, check on maintenance etc, the rest of your time can be scheduled in a way that makes sense for you.
• This is an amazing opportunity for someone ambitious to be part of building something spectacular from the beginning alongside experienced and engaged business owners.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 dic.

Inglés Marketing Ingeniería de proyectos Formación Gestión de ventas Control de calidad Liderazgo de equipos Construcción Mejora continua Canalización

Empresa del sector ecommerce y retail digital, en fase de crecimiento y profesionalización de su estructura operativa, busca incorporar un/a Customer Operations Manager – SAT para liderar y optimizar toda el área de atención al cliente y postventa.

Misión: Ser responsable del Servicio de Atención al Cliente (SAT) y de las Customer Operations, asegurando una experiencia de cliente excelente, ordenada y escalable, actuando como nexo entre cliente, operaciones y equipos internos, con capacidad real de decisión y mejora continua de procesos.

¿Qué harás en tu día a día?

Servicio de Atención al Cliente (SAT)

• Gestión integral del SAT, principalmente en español y con capacidad de atención en inglés.
• Centralización, seguimiento y resolución de incidencias a través de distintos canales.
• Gestión de cambios, devoluciones, reembolsos y reclamaciones.
• Resolución de conflictos complejos con criterio, empatía y foco en fidelización.
• Escalado y seguimiento de casos sensibles cuando sea necesario.

Operativa Ecommerce

• Gestión avanzada de pedidos e incidencias a través de plataformas ecommerce (Shopify u otras).
• Uso de herramientas de ticketing y atención al cliente (tipo Gorgias), incluyendo automatizaciones.
• Coordinación directa con operadores logísticos para seguimiento de envíos y resolución de incidencias.

Ownership de la postventa

• Definición, aplicación y mejora continua de políticas de cambios, devoluciones y compensaciones.
• Toma de decisiones operativas dentro de un marco claro, cuidando experiencia de cliente, marca y margen.

Voz del cliente y mejora continua

• Identificación de patrones recurrentes en incidencias y reclamaciones.
• Traslado estructurado de feedback a equipos internos (producto, web, operaciones).
• Participación activa en la mejora de la experiencia de compra y postventa.

Procesos, automatización y reporting

• Optimización de flujos de atención al cliente.
• Reducción de tickets repetitivos mediante automatización y mejora de procesos.
• Documentación de procedimientos para garantizar orden y escalabilidad.
• Reporting periódico de KPIs de SAT y comunicación clara con responsables internos.

¿Qué buscamos?

• Experiencia demostrable en Servicio de Atención al Cliente dentro de ecommerce.
• Perfil mid–senior, muy organizado, resolutivo y con visión de negocio.
• Conocimientos sólidos de plataformas ecommerce (Shopify muy valorable).
• Experiencia con herramientas de SAT/ticketing y automatización.
• Español nativo o muy alto; inglés nivel profesional funcional.
• Capacidad analítica, de reporting y comunicación con perfiles senior.
• Alta orientación a cliente, pero con criterio operativo y autonomía.
  

¿Qué se ofrece?

• Proyecto estable en empresa en crecimiento.
• Rol con alto impacto real en la experiencia de cliente y la operativa.
• Autonomía y capacidad de decisión.
• Modalidad híbrida y entorno de trabajo dinámico y transversal.
• Posibilidad de ampliación de responsabilidades según evolución del perfil.