Ofertas de empleo de Gerente de Operaciones

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 jun.

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✨ Sobre la oportunidad

Buscamos un/a líder con alta capacidad estratégica y operativa para elevar la función de Marketing de un Grupo líder en el sector Travel, hacia un modelo más eficiente, basado en datos y orientado a resultados.

Serás la persona responsable de construir y gobernar las capacidades de planificación, procesos y optimización que permitirán a Marketing operar con excelencia, maximizar el impacto en negocio y acelerar la toma de decisiones.

Tu misión será dar apoyo estratégico al Chief Marketing Officer y establecer una disciplina de Marketing Operations & Effectivenes que integre estrategia, gobernanza, herramientas y procesos para mejorar la eficiencia, fomentar la colaboración entre equipos, y garantizar que la función de Marketing genera impacto en el negocio.

🎯 El reto

Este rol es para ti si te motiva:

• Definir y gobernar un modelo operativo de Marketing que aumente la eficiencia, reduzca silos y mejore la coordinación con las unidades de negocio.
• Liderar el proceso de planificación anual de Marketing, asegurando rigor estratégico, priorización clara y alineación con los objetivos del Grupo.
• Optimizar recursos y presupuesto de Marketing, con visibilidad completa del gasto, forecasting preciso y recomendaciones de eficiencia.
• Impulsar una cultura de decisiones basadas en datos, conectando métricas, insights, dashboards y herramientas en un único sistema operativo.
• Mejorar procesos, establecer gobernanza e implantar herramientas que escalen la capacidad y eficiencia de la organización de Marketing del Grupo.

🧩 Responsabilidades principales

Estrategia, planificación y gobernanza:

• Liderar el proceso anual de Marketing Planning: metodologías, plantillas, ritmos, priorización estratégica, consolidación del plan del Grupo.
• Definir y custodiar el modelo operativo de Marketing: procesos, roles, RACI, SLAs, flujo de trabajo y mecanismos de coordinación con el Negocio.
• Establecer OKRs, KPIs y cuadros de mando que midan actividad, eficiencia, impacto e inversión.

Operaciones, herramientas y procesos:

• Ser responsable del seguimiento y optimización del presupuesto de Marketing: forecasting, control del gasto, análisis de eficiencia e identificación de ahorros.
• Optimizar procesos end‑to‑end: planificación, briefing, seguimiento, reporting y post‑mortems.
• Identificar, evaluar e implementar herramientas (p. ej. dashboards, MMM, MTA, planning systems) que permitan la toma de decisiones.

🧠 Qué buscamos

• +4 años en roles de Marketing Strategy & Operations, Marketing Effectiveness, o equivalentes.
• Experiencia previa en consultoría de negocio.
• Diseño e implementación de modelos operativos, procesos y gobernanza en entornos complejos con múltiples stakeholders.
• Gestión y optimización de presupuestos de Marketing.

🌟 Qué ofrecemos

• Liderar la creación y consolidación de una función clave para la transformación de la función de Marketing.
• Impacto directo en la eficiencia, calidad operativa, rigor estratégico e impacto en negocio de todas las marcas.
• Entorno colaborativo, innovador y con ambición de excelencia.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada24 jun.

. SaaS Office

🚀 Customer Success Operations Manager

¿Y si las asesorías y las pymes pudieran dejar de invertir horas en tareas que no aportan valor y centrarse en hacer crecer sus negocios?

Ese es el futuro que estamos construyendo en Kabilio: una nueva forma de trabajar para asesorías, autónomos y pymes, apoyada por inversores internacionales y un equipo fundador con experiencia creando compañías de éxito.

Después de conseguir una gran adopción entre asesorías contables, damos el siguiente paso: acercar Kabilio también a sus clientes (pymes y autónomos) con un producto complementario que aporte valor a todo el ecosistema.

Para ello, estamos creando un modelo de relación digital, escalable y self-service que nos permita acompañar a miles de clientes de forma eficiente y personalizada.

Buscamos un/a Customer Success Operations Manager especializado/a en Scaled Customer Success que nos ayude a construir este modelo desde cero: diseñar journeys, crear experiencias digitales y convertir datos en acciones que ayuden a nuestros clientes a activar, adoptar y sacar el máximo partido de Kabilio.

Este no es un rol de Customer Success tradicional ni de gestión de cartera. Tampoco es un rol de soporte. Buscamos a alguien hands-on, con mentalidad de producto y crecimiento, que disfrute construyendo, experimentando y mejorando continuamente.

Trabajarás directamente con el Customer Success Lead y en colaboración estrecha con los equipos de Product Led Growth y Rev Ops.

📋 ¿Cuál será tu misión?

Tu objetivo será crear una experiencia de cliente escalable que acompañe a pymes y autónomos desde el primer contacto hasta convertirse en usuarios recurrentes y satisfechos.

En tu día a día:

• Diseñarás y ejecutarás el journey digital de activación, onboarding, conversión y adopción del segmento de Pymes/Autónomos.
• Crearás playbooks digitales, automatizaciones, lifecycle emails, webinars, office hours, bots y recursos de autoservicio.
• Analizarás datos de uso para entender comportamientos, detectar fricciones y encontrar oportunidades de mejora.
• Configurarás automatizaciones dentro de la plataforma de Customer Success.
• Trabajarás junto al Product Manager de PLG para mejorar la experiencia in-app y maximizar activaciones y re-engagement.
• Colaborarás con Producto y Soporte para crear contenidos útiles: centro de ayuda, FAQs y recursos educativos.
• Convertirás insights de clientes en aprendizajes accionables para influir en Producto.
• Ayudarás a mejorar métricas clave como la conversión de trial a pago y la finalización del onboarding.

🔎 ¿Qué buscamos en ti?

Buscamos a alguien que combine visión estratégica con capacidad de ejecución.

Idealmente tendrás:

• 3-5 años de experiencia en Customer Success a escala, Digital CS o roles similares.
• Experiencia construyendo modelos digitales y escalables.
• Background en SaaS B2B, especialmente en modelos self-service, pymes o alto volumen.
• Perfil analítico, estructurado y capaz de transformar datos complejos en acciones concretas.
• Mentalidad de experimentación: plantear hipótesis, probar, aprender y mejorar.
• Experiencia creando automatizaciones, campañas lifecycle, webinars, nudges, bots o recursos de autoservicio.
• Comodidad trabajando en entornos dinámicos donde las prioridades evolucionan rápido.
• Mentalidad startup: ownership, autonomía y foco en impacto.
• Español fluido y buen nivel de inglés.

Será un plus si tienes:

• Experiencia trabajando con herramientas como Vitally, ChurnZero, Custify o similares.
• Familiaridad trabajando con IA como Claude Co-work.
• Experiencia colaborando con equipos de Producto o Growth en entornos PLG.

💜 ¿Qué encontrarás en Kabilio?

• Salario competitivo: lo hablamos desde la primera conversación.
• Modelo híbrido: 3 días por semana en nuestra oficina de Barcelona.
• Beneficios flexibles mediante Cobee y seguro médico prácticamente sin coste.
• Contrato indefinido y herramientas para trabajar al mejor nivel.
• Un entorno donde las ideas cuentan y donde tu impacto se verá desde el primer día.

🎯 ¿Por qué unirte?

Porque aquí no vienes a mantener algo que ya existe: vienes a construir.

• Trabajarás en uno de los mercados con más potencial y menos digitalizados de España.
• Tendrás la oportunidad de crear desde cero el modelo de Scaled Customer Success de Kabilio.
• Colaborarás con equipos de Growth, Marketing, Producto y RevOps.
• Tus decisiones tendrán recorrido real: menos burocracia, más acción.
• El producto ya está validado, los clientes ya están ahí y ahora toca escalar.

Si te motiva construir experiencias digitales que realmente cambien cómo trabajan las personas, queremos conocerte.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 jun.

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Forvis Mazars Group SC is an independent member of Forvis Mazars Global, a leading global professional services network. Operating as an internationally integrated partnership in over 100 countries and territories, we specialise in audit, tax and advisory services.

As part of Forvis Mazars’ strategic move to create a centralized service to serve clients across Europe, we have created Global Compliance & Reporting service with teams, processes and technology that allows multinational groups to meet all its accounting, tax, payroll and legal obligations and commitments, both locally and internationally while having accurate information centralized and delivered from our Center of Excellence (CoE).

Role purpose

The Operations & Finance Manager role is a full-time position that keeps the Delivery Platform in Spain running smoothly day to day, ensuring that operations, administration, suppliers, facilities and supporting processes are well-organised, efficient and aligned with Group standards and local requirements. Alongside this, the role carries a defined finance remit, supporting accurate and timely financial processing, records and reporting for the Platform.

The role is predominantly operational, with operations forming the majority of the workload, complemented by a meaningful finance component. This blend gives the post-holder broad exposure to the running of the Delivery Platform while keeping it financially well-controlled. The balance between operations and finance may evolve over time according to the needs of the Platform and the capabilities of the post-holder.

The role reports locally to the Delivery Platform Leader, with a functional reporting line into the relevant Group functions for Delivery Platforms, and forms part of the wider Delivery Platform team supporting the Forvis Mazars group.

Reporting lines and governance

• Reports to: Delivery Platform Leader (Spain), with a functional reporting line to the relevant Group functions for Delivery Platforms
• Accountable for: smooth, well-organised and well-controlled day-to-day operations for the Spain Delivery Platform, together with accurate and timely financial processing, records and reporting
• Works closely with: the Delivery Platform Leader, HR, IT, QRM and Group Finance functions, and other Delivery Platform teams

Key responsibilities

1. Finance processing and reporting

• Process and record day-to-day financial transactions, including invoices, expenses, payments and intercompany charges
• Support accounts payable and accounts receivable activities, ensuring transactions are accurate, properly authorised and processed on time
• Assist with month-end and year-end close activities, including reconciliations and accruals
• Support the preparation of monthly, quarterly and annual financial reporting for the Delivery Platform
• Assist with payroll inputs and coordination with HR and external providers where required

2. Operations and day-to-day running

• Provide hands-on support to the day-to-day running of the Delivery Platform, ensuring smooth, well-organised and efficient operations
• Coordinate facilities, suppliers, procurement and contracts, including tracking spend, renewals and service levels
• Manage operational administration such as onboarding logistics, equipment, access and record-keeping, in coordination with HR and IT
• Maintain operational documentation, trackers and reporting that support the resilience and readiness of the Platform

3. Process, controls and continuous improvement

• Apply Group policies, controls and procedures across day-to-day operations and finance activities
• Help ensure operational and financial processes and approvals operate effectively and in line with the QRM-designed framework
• Identify and implement practical improvements to processes to increase efficiency and control
• Support a strong control culture without impeding effective delivery

4. Coordination, reporting and analysis

• Maintain operational dashboards, trackers and management information to support decision-making by the Delivery Platform Leader
• Prepare operational and performance reporting, flagging issues, variances and trends
• Provide data and supporting schedules for Group operational and financial reporting
• Support planning and monitoring of operational activity and costs against agreed targets and budgets

5. Budget, compliance and controls

• Support the preparation and monitoring of the Delivery Platform budget, tracking actual costs against budget and helping explain variances
• Support compliance with local tax, statutory and regulatory financial obligations, working with external advisors as needed
• Maintain accurate, complete and well-organised records and supporting documentation in line with Group and local requirements
• Escalate operational, control or financial issues promptly to the Delivery Platform Leader and relevant functional teams

6. Stakeholder support and collaboration

• Build effective working relationships with the Delivery Platform Leader, functional teams and Group functions
• Respond helpfully and promptly to queries from internal stakeholders and Member Firms relating to operations and finance
• Collaborate with other Delivery Platforms to share good practice and support consistency across the Group

Experience and profile

• Working knowledge of core finance processes (invoicing, expenses, reconciliations and basic reporting), with the confidence to own a defined finance remit

• Experience in an operations, administration or business-support role, ideally within a professional services or shared services environment
• Solid understanding of operational coordination, supplier and facilities administration, and supporting controls
• A relevant qualification in business administration, operations or finance (or progress towards one) is an advantage
• Fluent in Spanish and good working English, given the international Group context

Key competencies

• Organised, proactive and detail-focused, with a strong sense of ownership across both operations and finance
• Able to manage competing priorities and deadlines in a varied, hands-on role
• Clear and pragmatic communicator, comfortable working with people across functions and locations
• Reliable team player, flexible and willing to support a developing Delivery Platform
• Sound judgement, discretion and a commitment to high standards of control and compliance

Inclusion and Diversity

At Forvis Mazars we are committed to guaranteeing that in our recruitment processes no person will be discriminated against for reasons of gender, age, ethnicity or nationality, religious convictions, or sexual orient

ation.We believe in equal opportunities and we are committed to the inclusion of people with disabilities in the professional environment; for this reason, the incorporation of people with an accreditable disability equal to or greater than 33% will be positively valued.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada17 jun.

. Excel Office Outlook Word

Description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance
  
  

A day in the life

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About The Team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Basic Qualifications

• Bachelor's degree, or Master's degree
• Experience in stakeholder management and communication management
• Knowledge of advanced English at CEFR level B2/C1
• Experience using data to influence business decisions
• Experience with operations/supply chain
  
  

Preferred Qualifications

• Knowledge of Lean, Six Sigma and Kaizen techniques
• Experience in warehouse operations and logistics or equivalent
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Spain Fulfillment, S.L.U.

Job ID: A10381105