Ofertas de empleo de Gerente de Operaciones

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 may.

Excel

Somos Impress

¡Creemos que todos merecen una sonrisa que les haga feliz! 😃

🏥 Somos la mayor cadena de clínicos de ortodoncia con procesos totalmente digitales de Europa. Hemos revolucionado el sector de la ortodoncia invisible con el mejor equipo y utilizando la última tecnología para el diagnóstico, tratamiento y seguimiento de todos los casos.💼

Buscamos un Senior Operations Manager altamente analítico y orientado a datos para optimizar la eficiencia operativa de nuestras clínicas.

Tu principal objetivo será mejorar la utilización de los recursos clínicos, incluyendo la optimización de agendas y la coordinación entre equipos clave.

Responsabilidades 🦷😁:

Impress team is passionate about teeth, digitalization, and customer service.

We are looking for an enthusiastic Operations Manager who will be an important part of a hard-working, fast-growing team.

Responsabilidades

• Optimización de Clínicas: Maximizar la utilización de la clínica, asegurando que las agendas de doctores y la infraestructura estén alineadas con la demanda.
• Coordinación Interdepartamental: Facilitar la colaboración entre los equipos de Patient Care y Clínica para mejorar los flujos de trabajo y la experiencia del paciente.
• Análisis de Indicadores: Definir y monitorear KPIs operativos como la tasa de utilización de las sillas y la eficiencia de la agenda.
• Gestión de Procesos: Implementar estrategias para mejorar la eficiencia operativa y reducir tiempos muertos en la clínica.
• Uso de Datos y Herramientas: Aplicar análisis de datos para la toma de decisiones, utilizando Excel y otras herramientas de reporting.

Perfil Requerido

• Formación en Ingeniería Industrial, Operaciones o similar.
• Experiencia en Operaciones dentro de una empresa tech.
• Mentalidad 100% operativa con un enfoque en la mejora continua.
• Habilidad para trabajar con datos y análisis para tomar decisiones estratégicas.
• Dominio de Excel y herramientas de análisis de datos.
• Idealmente, experiencia previa como manager de un equipo pequeño.

Por qué elegirnos:

• ¡Formar parte de un equipo internacional y multicultural!
• Un entorno de trabajo dinámico y colaborativo
• Descuentos en la compra de nuestros tratamientos
• Cultura positiva: ¡celebramos cada éxito!

En Impress cultivamos una cultura de inclusión y diversidad. Celebramos las fortalezas individuales de nuestros empleados, puntos de vista y experiencias y animamos a todos los candidatos a aplicar, sin distinción de raza, color, religión, identidad de género, orientación sexual, edad, origen nacional, discapacidad o cualquier otro factor.

Nuestras diferencias nos permiten ser un equipo mejor, que toma mejores decisiones, impulsa la innovación y ofrece mejores resultados.

🌈💪

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 may.

Job Description

The role

• Managing the Iberia Consumer Operations team and overall responsible for the planning and prioritisation of Consumer Operations process execution (BAU). The role works closely with all departments within the Consumer Organisation.
• Effecting transformation in accordance with defined strategy and transformation objectives.
• Coordinating Operations BAU execution with the Consumer Sales and Claims organisations, and with all relevant stakeholders, to ensure that Operations is fully aligned with the business and working towards delivering an integrated, resilient, and complete Consumer Operations function.
• Oversee and (project)manage the portfolio of in-flight new business projects / partner implementations spanning all relevant lines of business (LOBs) and distribution channels.
• Reporting on business results in accordance with pre-agreed SLAs and KPIs.
• Supervise day-to-day operations in the customer service department, ensuring that the customer service support is handled in a timely manner.
• Ensure that the save desk and retention activities achieving the expected results.
• Ensure that effective customer service procedures, policies, best practice, manual and standards are updated
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Manage the Local CS TPA in fully respect the Conduct rules.
• Working closely with the Quality Assurance Manager perform the Quality assurance activity in respect of the Chubb best practice, in order to mitigate risk across the portfolio
• Assess service statistics and prepare detailed reports on your findings.
• To build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met and associated controls as adhered to.
• Make a significant leadership contribution and take ownership where appropriate to do so, ensuring all billing activity is managed locally has robust controls in place eliminating the risk of customer detriment.
  
  

• Hiring and training of new and existing employees, reviewing employee and addressing employee performance and corrective action plans, employee motivation and rewards.
• Planning, prioritising and assigning work.
• Manage customer satisfaction and customer measurement process.
  
  

• Lead and manage implementation of new business end-to-end, maintaining communication throughout the course of the project to meet customer and internal stakeholder expectations.
• Be the bridge between sales and operations and align implementation execution with the overall strategic objectives of the business.
• Work closely with the regional / country Consumer Sales organisation throughout all stages of the sales cycle – providing input and embedding considerations around complexity / costs / timelines to aid set-up design / execution planning on the operational side and boost our chances of winning deals and execution success.
• Support the Sales organisation during the preparation of initial proposal and negotiation stages with the operational aspects of the partnership structure (Implementation Framework) to boost chances of winning the deal and ensure timely implementation project delivery when the deal is won.
• Focus will be primarily at the regional level but would also likely include country efforts where no local Implementation Manager exists or is available
• Lead the introduction of a deal governance framework focused on improving implementation expectations and associated prioritisation plus partner expectations.
  
  

• Always look for ways to further improve operational resilience by enhancing governance and control.
• Define and administer BAU project overview.
• Encourage and develop a culture of investigation, importation and adoption or creation of appropriate new ideas and better ways of working.
• Streamline internal processes and pre-configured components (architecture dependent) to maximise re-use and increase speed to market.
• Manage related projects as required.
  
  

• Continually uphold and improve operational resilience through defined governance structures and processes, and complete audits
• Drive effective management of 3rd parties such that customer interests are considered in all decision-making and to ensure good outcomes in line with regulatory expectations.
• Support Internal Audit and CAR team were relevant for Consumer Lines and complete all requests for info/updates within the timescale required.
• Manage and develop key Operations vendor relationships through the lens of both the customer and keep a close track on all controls agreed.
• Actively participate in the Enhanced Controls program by delivering on key actions as well as sharing best practice throughout the lifecycle program and beyond.
  
  

• Ensure that the customer service support is handled in a timely manner.
• Ensure that the save desk and retention activities achieving the expected results.
• Ensure that effective customer service procedures, policies, best practice, manual and standards are updated
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• In the event of a Billing Incident, ensure remediation is executed as a priority. Firstly prevent, or as a minimum, minimise any customer detriment.
  
  

• Contribute operations information and recommendations to strategic plans and reviews.
• Provide management information to Operations Manager, South and all relevant stakeholders.
• Coordinate and manage all external and internal stakeholder relationships.
  
  

• Academic background related to Business Administration, Economics, Law or similar.
• Minimum years of experience: 3/5 years in similar roles or insurance industry.
• Team Management skills, proven experience managing teams.
• Project management skills (better if certified);
• Lean Six Sigma certification could be an advantage.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 may.

Office

Following a period of sustained growth and expansion, my client seeks an Operations Manager to lead their production facility near Barcelona, Spain.

As an innovative and forward-thinking business, they are looking to continue their Lean programme across their workforce. As Operations Manager, you will be well-versed in high-paced production processes and lean methodology.

As my clients encounter continued enhancement of their order book, the Operations Manager will review, challenge, and improve day-to-day operational activities. With experience leading teams through challenging production order peaks and the demands this brings, you will apply a positive, motivational leadership approach.

Through the workforce, you will be able to heighten awareness of best practices, evolve training programs, and positively challenge existing processes to allow lean tools and techniques to be implemented.

With full operational responsibility, the Operations Manager is tasked with enhancing site performance, driving daily, weekly and monthly KPIs agendas, and developing a continuous improvement culture throughout the site.

Reporting into the General Manager, you will be a key player in the strategic thinking for the whole organisation.

We are looking for high-calibre leaders with the following skills and experience:

• Fluent Spanish is a must
• Educated to Degree or equivalent level in a technical discipline
• Certification or evidenced training in Six Sigma (Green Belt minimum)
• Experience leading projects in a fast-paced, highly automated environment is ideal
• Experience of leading a site(s) towards improving waste, equipment utilization, and quality
• Leadership and people management experience is essential - ideally within a change management program
• Previously identified, led, and successfully concluded capital expenditure projects
• Proactive in promoting Health and Safety in the working environment

If you are interested in applying for this Operations Manager role, please register your interest using the link below. Alternatively, please send your CV to [email protected] or for a confidential conversation please call John in our Zug office on +41 41 588 1866

If you do not hear from us within two weeks, unfortunately, you have been unsuccessful. To be assured of a response, please apply via emearecruitment.com

EMEA Recruitment is committed to promoting Equity, Diversity, and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada24 abr.

Datacenter Operations Manager - Madrid

We are looking for an experienced data center facilities professional looking to step up into a country wide management position from the Madrid HQ of one of Spain’s most innovative start-up data center providers.

The successful candidate will have comparable experience to a Site Manager or Chief Engineer in data centers or the wider critical infrastructure industry.

From a technical point of view, we are searching for an SME in Mechanical, Electrical and Plumbing (MEP).

This is your opportunity to join a start-up AI-Ready Data Center provider, that is building its own sites from the ground up.

With the first site going operational in 2026, you will be starting the role with a blank canvas, designing processes and building your team from scratch.

Reporting directly into the CTO, you will eventually be responsible for a team of more than 10 Site Managers and Chief Engineers. However, with sites still in construction phase, your initial tasks will vary on a daily basis, and you will be expected to turn your skills to any task at hand. A pro-active, adaptable attitude is a must!

Become one of the first technical hires at the company and truly be involved in this amazing project from the start.

This opportunity will not be open for long, so apply today and we can tell you more!

Responsibilities

• Operational management of Site Management, Chief Engineers and Technicians
• Contract and supplier management
• Operational cost management
• Create and implement multi-site maintenance plans
• Project Management (during construction phase)

Required Skills & Experience

• Management experience (Facilities Manager, Chief Engineer or comparable)
• Mechanical, Electrical and Plumbing technical expertise
• Experience in data center critical facilities preferred
• Fluent Spanish & English