Ofertas de empleo para Producto en Las Palmas

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Excel

En Domingo Alonso Group buscamos una persona que se una a nuestro equipo como Product Manager trabajando para la marca Hyundai en Las Palmas de Gran Canaria.

¿Quién NOS ENCAJA en este puesto?

Una persona analítica con capacidad para interpretar datos, tablas y gráficos y que tenga buenas habilidades para comunicarse y negociar.

¿Cuáles serían tus RESPONSABILIDADES?

La misión de un/a Product Manager es definir la estrategia de producto y precio para los diferentes modelos de la marca, negociando con el fabricante el posicionamiento y equipamiento de los modelos, así como acciones tácticas para la venta. Sus principales responsabilidades son:

• Realizar análisis de mercado y competencia
• Asesorar a la red de ventas sobre cuestiones relacionadas con producto
• Negociar con el fabricante los precios, equipamientos de vehículos y acciones tácticas para la venta
• Negociar campañas de financiación
• Coordinar el lanzamientos de los nuevos modelos
• Colaborar en el diseño de las campañas de comunicación
• Mantener actualizadas las base de datos de producto y precio en las aplicaciones de gestión internas

¿Qué te OFRECEMOS?

• Trabajar en un entorno tecnológico e innovador donde poder aportar todas las ideas y mejoras que se te ocurran.
• Posibilidad de desarrollo profesional.
• Formación continua.
• Horario: 8-16 o 9-17.

REQUISITOS MÍNIMOS:

• Titulación reciente en ADE, Economía, Ingeniería o similar.
• Nivel medio-alto de Inglés. Se requiere un nivel suficiente como para mantener conversaciones fluidas con fábrica, clientes y partners desde el primer día. Se realizarán pruebas escritas y de conversación.
• Manejo avanzado de hojas de cálculo (ej. Excel)
• Carnet de conducir B.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Agile Azure Cloud Coumputing AWS Spark

Location: Europe, home-based

At IQVIA™, we are continuously expanding the boundaries of what’s possible in clinical development through advanced analytics, cutting-edge technology, and deep scientific expertise. Within our Research & Development Solutions (RDS) organization, we are enhancing our services with agentic systems—autonomous AI agents that can reason, plan, act, and learn—to further streamline clinical trial workflows and accelerate the delivery of new therapies. By embedding these capabilities into our service offerings for our customers and the clinical sites that we engage with to run clinical trials, we not only strengthen our leadership in AI-driven clinical research, but also bring life-changing treatments to patients faster and more efficiently.

Job Overview

We are seeking an exceptional Product Manager to lead the strategy and execution of AI-native products that leverage Generative and Agentic AI to transform and automate clinical trial workflows. This role is pivotal in shaping the future of clinical trials by orchestrating intelligent agents that reduce manual effort, improve data quality, and accelerate trial timelines.

In this role, you will define the product roadmap, align cross-functional teams, and ensure that our AI-driven solutions deliver measurable value to clinical operations teams across the pharma and biotech landscape. You will collaborate with cross-functional teams from tech and business to build agentic capabilities from concept to production.

Key Responsibilities

• Product Strategy and Vision: Define and evolve the product vision for AI-powered clinical operations platforms, with a focus in agentic automation of workflows.
• Cross-Functional Leadership: Lead cross-fuanctional pods composed of AI scientists, ML engineers, software developer engineers, and UI/ UX researchers. Drive execution through agile methodologies, ensuring delivery of scalable, secure, and compliant AI solutions.
• Stakeholder Engagement: Collaborate with clinical SMEs, regulatory teams, and business leaders, to define priorities, validate use cases, and ensure adoption. Define KPIs that measure impact on speed, quality, and cost of clinical trials.
• Innovative & Experimentation: Stay ahead of the curve on Gen AI and agentic frameworks (e.g., LangChain, Autogen, CrewAI). Evaluate emerging tools and models for integration into the product stack.
• Process Optimization and Quality Management: Apply Lean and Six Sigma principles to streamline AI-driven workflows, reduce operational waste, and ensure high-quality delivery across the clinical trial lifecycle.
  
  

Qualifications

Must-Haves:

• Proven experience as a Product Manager or similar role in a fast-paced tech or life sciences environment
• Deep understanding of the clinical trial lifecycle and operations (e.g., clinical operations, site monitoring).
• Strong technical fluency in AI/ ML concepts, including, LLMs, prompt engineering, and agent orchestration
• Demonstrated ability to lead cross-functional teams and deliver products in regulated envioronments
• Excellend communication and stakeholder management skills
  
  

Bonus Points

• Advanced degree in life sciences, computer science, or a related field
• Experience with Agentic AI frameworks and tools (e.g., LangGraph, CrewAI, AutoGen)
• Familiarity with cloud native-AI infrastructure (e.g., Azure ML, AWS Bedrock, Snowflake)
• Prior experience in building AI products for clinical development or healthcare analytics
  
  

#RDSITAI

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 ene.

Inglés Desarrollo empresarial Estrategia Marketing Gestión de productos Investigación Estrategia empresarial Liderazgo de equipos multidisciplinarios Liderazgo de equipos Medios de comunicación social Office

¿Quieres ser Product Manager en Palma Aquarium?

Te incorporarás a nuestra dirección de Ventas & Desarrollo de Negocio, reportando directamente a nuestra directora. Con trabajo presencial en las oficinas de Palma, liderarás las propuestas, la ejecución y lanzamiento de los productos complementarios del Aquarium. Participarás en todo el proceso, desde su conceptualización hasta su lanzamiento, el seguimiento de la gestión operativa de la actividad, el análisis de las ventas de los productos y el servicio posventa (gestión de las incidencias, reclamaciones o mejoras que haya que hacer en el mismo).

También darás soporte en las tareas relacionadas con el equipo de ventas y participaras en la contratación con TTOO, reserva de transporte, gestión de los puntos de venta y puntos de recomendación, apoyando necesidades del equipo comercial de zonas.

Responsabilidades

• Generar ideas y oportunidades de negocio para la oferta complementaria del Aquarium, definiendo y desarrollando nuevos productos o mejorando los actuales.

• Realizar el análisis del mercado y el análisis del cliente objetivo de la acción comercial, llevando a cabo los test del producto cuando sea necesario.

• Estrategia de lanzamiento e implantación de las nuevas actividades, con el consiguiente plan de marketing.

• Gestión de los equipos de las actividades y coordinación con departamentos involucrados.

• Realizará el análisis de resultados/ventas para valorar el retorno de la actividad proponiendo mejoras y solucionando las incidencias que puedan plantearse.

• Determinar, analizar y establecer sistemas de atención al cliente que mejoren los procesos de trabajo.

Perfil

Buscamos una persona con titulación superior, especializada en Ventas y MKT.

• Nivel alto de inglés
• Dominio avanzado de Office.
• Conocimientos de análisis estadísticos.
• Habilidades organizativas.
• Capacidad de presentación y comunicación, escrita y oral.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 ene.

. Office

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

We are looking for a Production Planner for Leather Goods and Accessories to join our Production team. Reporting to the Production Planning Manager, you will be based in Madrid (Getafe).

Your role will be:

• Collect and challenge Finished Goods Workshops capacity assumptions, identify with them potential capacity levers
• Ensure Production Planning Master Data reliability (completeness, consistency, alignment with actuals)
• Define novelties ramp-up plan with workshops and follow-up workshop efficiency ramp-up
• Assess impact of planning in terms of finished products availability at central Distribution Centre level, and alert Head of Production Planning in case of major impact (projected shortage, overstock)
• Be the entry point for Supply Chain Teams (in charge of Demand and Distribution Planning) on topics linked to Finished Product availability at Central DC on their segment
• Share and follow-up production plan with workshops
• Understand workshops production organization and planning processes, identify/define and follow-up workshop maturity improvement action plan
• Follow-up and challenge workshop KPIs

What is important for the role:

• Proven experience as a production planner, ideally in Luxury and Fashion industry
• Excellent knowledge of production planning and MRP principles
• Working knowledge of MS Office
• Critical thinking to challenge workshop organization, processes, and announced capacity
• Pro-activity and reactivity
• Excellent communication skills, both verbal and written, with the ability to clearly articulate ideas and concepts
• Strong organizational and problem-solving skills with the ability to identify issues and develop effective solutions

About us:

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada7 ene.

. Agile Jira QA Office

About Olala!

Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide.

Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.

Your role

We are seeking a functional Product Manager with deep expertise in the Hospitality industry. This role is not a developer position, but rather a cross-functional, operational product leadership role that partners closely with hotel teams, vacation rental operations, and internal departments to deliver high-quality digital products that elevate the guest experience.

The Product Manager will lead the end-to-end life cycle of hospitality-focused digital solutions—including guest apps, websites, chat boxes, booking engines, and POS/Reservation system integrations—ensuring alignment with business objectives, operational needs, and stakeholder expectations.

Your Journey

• Lead cross-functional teams in the development and delivery of high-quality digital “products” for hotels and vacation rentals.
• Prioritize work based on department needs (Customer Care, Marketing, F&B, Operations, etc.), business goals, and guest experience improvements.
• Own the full production lifecycle—from concept and configuration through implementation and optimization.
• Build and deliver high-performing hotel guest apps, websites, chat boxes, and booking engine experiences.
• Consult with hotel clients to understand operational needs and translate them into digital solutions, guiding them through the digitization journey.
• Configure rates, property details, and room categories within the Central Reservation System (CRS).
• Conduct PMS, chat box, and website demonstrations for internal teams and external clients.
• Lead and manage the go-live process across all hospitality system implementations.
• Create reactive integrations with POS systems and Reservation tools (Opera or similar) to support à-la-carte configurations, booking confirmations, and guest-facing options.
• Plan, coordinate, and track multiple cross-functional projects, ensuring delivery within defined scope, timelines, and budgets.
• Manage Agile ceremonies including sprint planning, daily stand-ups, retrospectives, backlog grooming, and stakeholder reviews (Scrum/Kanban methodologies).
• Collect and translate business requirements into user stories, epics, and tasks for technical teams using Jira/Confluence.
• Oversee QA and User Acceptance Testing (UAT), identifying risks, validating fixes, and ensuring release readiness.
• Serve as the primary point of communication for project updates, risks, timelines, and performance metrics to senior leadership and cross-functional stakeholders.
• Monitor dependencies, track issues, escalate risks, and implement mitigation strategies to ensure successful delivery.
• Collaborate closely with engineering, product, design, marketing, and strategy teams to maintain alignment and deliver exceptional solutions.
  
  

For us, every day is filled with purpose.

What Do You Bring To Your Trip

• Experience as a Product Manager or Project Manager within Hospitality, TravelTech, or related environments.
• Strong understanding of hotel operations, reservation systems, and guest experience workflows.
• Hands-on experience with CRS, PMS (Opera or similar), POS systems, and booking/website configuration.
• Proven ability to manage complex digital projects and cross-functional teams.
• Familiarity with Agile delivery frameworks and tools (Jira, Confluence, Scrum/Kanban).
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to translate operational challenges into clear digital requirements and solutions.
  
  

Life at Olala!

• Breakfast is the most important meal of the day. Fruit, coffee & milk is on us!
• You will have access to apply for our private healthcare after a probation period of 6 or 12 months, depending on your type of contract.
• Employees know it first! You will be able to enjoy an annual credit to use in one of our accommodations around the world.
• Work abroad!: you will have the opportunity to work from another city.
• You can make a difference with us. We’ll develop a compensation bonus plan based on your performance and individual projects linked to the company goals.
• Keep learning! Career growth and development opportunities including learning programs and career plans per department and position.
• Flex day: Your flexibility is important. Enjoy the possibility of working from home 1 day a week.
• Birthdays Off: Enjoy your birthday doing what you love most.
• Events: Team buildings, office events and once a month Olala Group invites you to an afterwork!
• Pet friendly days at the office - we want to meet your furry friend!
  
  

Together we revolutionize the way people travel!

Diversity and Sustainability

At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala! visit Olala.com and to keep up to date with Olala! news, follow us on LinkedIn and Instagram!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 ene.

. Android iOS QA

Sobre nosotrosIteration Mobile es una empresa española pionera en desarrollos de movilidad y software de automoción. Somos los creadores de Radarbot, una de las aplicaciones de navegación y aviso de radares más utilizadas del mundo, con millones de usuarios activos a nivel global.En un producto complejo y usado a diario, muchos problemas reales solo aparecen en manos de los usuarios. Este rol existe para encontrarlos, entenderlos y convertirlos en mejoras reales.El rolBuscamos un/a Product Insights & CX Lead con un perfil altamente práctico y analítico, capaz de analizar el uso real de la aplicación, reproducir incidencias reportadas por los usuarios y transformar problemas poco definidos en información clara, estructurada y accionable para los equipos de Producto y Desarrollo.El puesto combina atención al cliente avanzada, análisis de calidad (QA) y product insights, y desempeña un papel clave en la construcción y priorización del roadmap, aportando una visión basada en la voz real de los usuarios, sus fricciones y necesidades detectadas en el uso diario del producto.Qué harásResponder y gestionar tickets de soporte L1–L2.Analizar en profundidad incidencias reportadas por usuarios.Reproducir errores en la app en distintos dispositivos y escenarios.Investigar comportamientos anómalos, inconsistencias y edge cases.Documentar bugs de forma clara (pasos, contexto, hipótesis).Analizar tickets y reviews para detectar patrones recurrentes.Colaborar estrechamente con QA, Producto y Desarrollo.Proponer mejoras basadas en problemas reales detectados en uso real.Requisitos imprescindiblesExperiencia en atención al cliente técnico, QA, soporte L2 o roles similares.Experiencia realizando encuestas, entrevistas con usuarios y focus groups.Experiencia en contacto directo con usuarios, incluyendo llamadas telefónicas.Excelente capacidad de comunicación oral, con habilidades de escucha activa y empatía.Capacidad para reproducir errores a partir de descripciones incompletas.Mentalidad analítica y orientación a debugging.Comodidad usando apps móviles de forma intensiva y crítica.Capacidad de documentación clara y estructurada.Nivel alto de español e inglés.Muy valorableExperiencia previa como QA, tester o soporte técnico avanzado.Conocimientos básicos de Android o iOS (logs, versiones, builds).Experiencia trabajando con equipos de desarrollo.Experiencia analizando feedback de usuarios a gran escala.Interés por la calidad de producto y la experiencia real del usuario.Qué ofrecemosRol clave en la calidad real del producto.Impacto directo en bugs y mejoras priorizadas.Autonomía para investigar y proponer mejoras.Proyecto sólido con millones de usuarios reales.¿Te interesa?Si te gusta investigar problemas reales, reproducir errores y mejorar un producto desde la experiencia del usuario, queremos conocerte. Envía tu CV a ******

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 ene.

. Agile Azure Cloud Coumputing AWS Spark

Location: Europe, home-based

At IQVIA™, we are continuously expanding the boundaries of what’s possible in clinical development through advanced analytics, cutting-edge technology, and deep scientific expertise. Within our Research & Development Solutions (RDS) organization, we are enhancing our services with agentic systems—autonomous AI agents that can reason, plan, act, and learn—to further streamline clinical trial workflows and accelerate the delivery of new therapies. By embedding these capabilities into our service offerings for our customers and the clinical sites that we engage with to run clinical trials, we not only strengthen our leadership in AI-driven clinical research, but also bring life-changing treatments to patients faster and more efficiently.

Job Overview

We are seeking an exceptional Product Manager to lead the strategy and execution of AI-native products that leverage Generative and Agentic AI to transform and automate clinical trial workflows. This role is pivotal in shaping the future of clinical trials by orchestrating intelligent agents that reduce manual effort, improve data quality, and accelerate trial timelines.

In this role, you will define the product roadmap, align cross-functional teams, and ensure that our AI-driven solutions deliver measurable value to clinical operations teams across the pharma and biotech landscape. You will collaborate with cross-functional teams from tech and business to build agentic capabilities from concept to production.

Key Responsibilities

• Product Strategy and Vision: Define and evolve the product vision for AI-powered clinical operations platforms, with a focus in agentic automation of workflows.
• Cross-Functional Leadership: Lead cross-fuanctional pods composed of AI scientists, ML engineers, software developer engineers, and UI/ UX researchers. Drive execution through agile methodologies, ensuring delivery of scalable, secure, and compliant AI solutions.
• Stakeholder Engagement: Collaborate with clinical SMEs, regulatory teams, and business leaders, to define priorities, validate use cases, and ensure adoption. Define KPIs that measure impact on speed, quality, and cost of clinical trials.
• Innovative & Experimentation: Stay ahead of the curve on Gen AI and agentic frameworks (e.g., LangChain, Autogen, CrewAI). Evaluate emerging tools and models for integration into the product stack.
• Process Optimization and Quality Management: Apply Lean and Six Sigma principles to streamline AI-driven workflows, reduce operational waste, and ensure high-quality delivery across the clinical trial lifecycle.
  
  

Qualifications

Must-Haves:

• Proven experience as a Product Manager or similar role in a fast-paced tech or life sciences environment
• Deep understanding of the clinical trial lifecycle and operations (e.g., clinical operations, site monitoring).
• Strong technical fluency in AI/ ML concepts, including, LLMs, prompt engineering, and agent orchestration
• Demonstrated ability to lead cross-functional teams and deliver products in regulated envioronments
• Excellend communication and stakeholder management skills
  
  

Bonus Points

• Advanced degree in life sciences, computer science, or a related field
• Experience with Agentic AI frameworks and tools (e.g., LangGraph, CrewAI, AutoGen)
• Familiarity with cloud native-AI infrastructure (e.g., Azure ML, AWS Bedrock, Snowflake)
• Prior experience in building AI products for clinical development or healthcare analytics
  
  

#RDSITAI

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 ene.

. Python TSQL R Excel Office Word

We are growing our teams and this is an opportunity for you to join our sunny Barcelona office as a Data/Product Analyst. You will be working together with other product analysts and data scientists embedded in our games team. You will have a key role in defining, extracting and actioning product data from big datasets. Thus, covering the full scope of data mining to reporting. In addition, you will also be responsible to show the impact of product data via dashboards and/or other means of visualisations to key partners throughout the company.

Why this role?

Responsibilities

This role is intended to strengthen the craft of analytics in Product Madness and to ensure the game teams are making informed decisions based on actionable insights. Your key responsibilities will be:

• Collaborate with product and game teams to integrate game tracking, capturing player data for improved insights.
• Form new insights and perspectives that advise decisions and help us continue to delight the people playing our games.
• Produce reports and deliver insights that have an impact on the strategic direction of our games and the game roadmap.
• Work with game teams and DWH to produce end to end data pipelines that empower end users.
• Work closely with teams responsible for product development and gaming to develop reports and supervise daily goals.
• Investigating issues in the Production environment, analysing and optimising existing product features and A/B tests.
• Apply creative thinking towards crafting, testing, verifying, and implementing solutions.
  
  

What We're Looking For

• Previous experience in a product or data analyst role
• Strong SQL and Excel skills
• Experience of standard reporting tools such as Looker/QlikView/Tableau/Power BI etc.
• Working experience setting up and analyzing A/B-tests would be desirable
• Strong in mathematics and quantitative analysis with a passion for numbers and data
• Interested in gaming and the mobile game industry, any experience in these industries would be helpful
• Proficient in English
• A degree or equivalent experience in Computer Science, Data Science, Mathematics or a analytical field is helpful
• Experience with Python and/or R would be ideal but not crucial
  
  

Why Product Madness?

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.

So, what’s stopping you?

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 ene.

. Android iOS QA

Sobre nosotros Iteration Mobile es una empresa española pionera en desarrollos de movilidad y software de automoción.

Somos los creadores de Radarbot , una de las aplicaciones de navegación y aviso de radares más utilizadas del mundo, con millones de usuarios activos a nivel global.

En un producto complejo y usado a diario, muchos problemas reales solo aparecen en manos de los usuarios .

Este rol existe para encontrarlos, entenderlos y convertirlos en mejoras reales.

El rol Buscamos un/a Product Insights & CX Lead con un perfil altamente práctico y analítico, capaz de analizar el uso real de la aplicación, reproducir incidencias reportadas por los usuarios y transformar problemas poco definidos en información clara, estructurada y accionable para los equipos de Producto y Desarrollo.

El puesto combina atención al cliente avanzada , análisis de calidad (QA) y product insights , y desempeña un papel clave en la construcción y priorización del roadmap , aportando una visión basada en la voz real de los usuarios, sus fricciones y necesidades detectadas en el uso diario del producto.

Qué harás Responder y gestionar tickets de soporte L1–L2.

Analizar en profundidad incidencias reportadas por usuarios.

Reproducir errores en la app en distintos dispositivos y escenarios.

Investigar comportamientos anómalos, inconsistencias y edge cases.

Documentar bugs de forma clara (pasos, contexto, hipótesis).

Analizar tickets y reviews para detectar patrones recurrentes.

Colaborar estrechamente con QA, Producto y Desarrollo.

Proponer mejoras basadas en problemas reales detectados en uso real.

Requisitos imprescindibles Experiencia en atención al cliente técnico, QA, soporte L2 o roles similares.

Experiencia realizando encuestas, entrevistas con usuarios y focus groups.

Experiencia en contacto directo con usuarios, incluyendo llamadas telefónicas.

Excelente capacidad de comunicación oral, con habilidades de escucha activa y empatía.

Capacidad para reproducir errores a partir de descripciones incompletas.

Mentalidad analítica y orientación a debugging.

Comodidad usando apps móviles de forma intensiva y crítica.

Capacidad de documentación clara y estructurada.

Nivel alto de español e inglés.

Muy valorable Experiencia previa como QA, tester o soporte técnico avanzado.

Conocimientos básicos de Android o iOS (logs, versiones, builds).

Experiencia trabajando con equipos de desarrollo.

Experiencia analizando feedback de usuarios a gran escala.

Interés por la calidad de producto y la experiencia real del usuario.

Qué ofrecemos Rol clave en la calidad real del producto.

Impacto directo en bugs y mejoras priorizadas.

Autonomía para investigar y proponer mejoras.

Proyecto sólido con millones de usuarios reales.

¿Te interesa?

Si te gusta investigar problemas reales, reproducir errores y mejorar un producto desde la experiencia del usuario, queremos conocerte.

Envía tu CV a ******