Ofertes d'ocupació de Atenció al Client a Alcobendas

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada25 de març

Teletreball Office

En AMV Seguros estamos buscando personas apasionadas por el trato con clientes, con habilidades para la venta y ganas de formar parte de un equipo dinámico y en crecimiento. Si quieres crecer profesionalmente mientras ayudas a nuestros clientes a encontrar las mejores soluciones en seguros, ¡este es tu sitio!

¿Qué harás en tu día a día?

• Atender y asesorar a nuestros clientes con información clara y precisa sobre nuestros productos y servicios.
• Resolver dudas, incidencias y gestionar pólizas de manera eficiente.
• Impulsar las ventas a través de técnicas de retención, up-selling y cross-selling.

¿Qué buscamos en ti?

• Gusto por la atención al cliente y don de gentes.
• Excelentes habilidades comunicativas y capacidad para conectar con los demás.
• Nivel básico en el manejo de herramientas informáticas (nosotros te formaremos en nuestro software y la suite Microsoft Office).

No te preocupes si no tienes experiencia previa en atención al cliente o ventas de seguros. Valoramos más la actitud y las ganas de aprender que la experiencia.

¿Qué necesitamos?

• Imprescindible poseer el título de Educación Secundaria Obligatoria.
• Valorable experiencia previa en atención al cliente telefónica, ventas o áreas relacionadas con administración y marketing.

¿Qué ofrecemos?

• Incorporación inmediata en un equipo con un excelente ambiente de trabajo.
• Formación especializada y remunerada: aprenderás todo lo necesario para destacar en tu puesto.
• Contratación inicial a jornada completa con contrato temporal (sustitución) y posibilidades reales de contrato indefinido.
• Formato híbrido: combina días de teletrabajo con trabajo presencial en oficina.
• Horario de lunes a viernes, de 9:15 a 18:00, con 1 hora para comer.

Beneficios adicionales:

• Un comedor totalmente equipado para tus días en la oficina.
• Ticket restaurant por cada día presencial (¡no caducan y puedes usarlos fuera del horario laboral!).

En AMV Seguros creemos que cada persona aporta un valor único. Si crees que este puede ser tu sitio, no dejes pasar la oportunidad de formar parte de nuestro equipo.

¡Te estamos esperando!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada24 de març

React Office ERP

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Service Representative Spain

Direct Report To: Customer Service Supervisor Spain & Portugal

Group/Division: CCG – RSD Europe

Position Location: Spain, Madrid

Career Track: Associate

Career Band: 2

Number Of Direct Reports: 0

About Us

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Division Specific Information

The Research and Safety Market Division (RSD) is a division of Thermo Fisher Scientific, branded as Fisher Scientific, which markets and sells a vast portfolio of laboratory products and services. RSD’s portfolio represents the product lines of thousands of supplier/manufacturers in the laboratory space, both internal and external to Thermo Fisher and includes Pharmaceutical, Biotech, Academic, Industrial and Government institutions that maintain scientific laboratories and engage in scientific research activities.

How will you make an impact?

The Customer Service Representative Spain is the first point of contact for our customers. You handle and respond to our customers’ requests that are received through a variety of channels, including phone, e-mail and web. Duties will include but are not limited to supporting our Key Account customers, returns and complaint management and general resolution of customer enquiries both verbal and written.

What will you do?:

• Guide customers and collaborate effectively with cross-functional teams for any special requests.
• Guarantee a high quality and consistent customer experience for all our customers by earning their trust every day and facilitating our daily transactions.
• Strive to exceed set SLA’s and Individual/Department/Company priorities
• Collaborate and be a supporter of continuous improvement, so that our European processes are aligned, efficient and scalable.
• Be part of a committed, reliable and responsible team that strives to get it right the first time.
• Take ownership for customer follow-up and communication. Own customer issues and work with a wide range of partners to tackle them.
• Empowered to resolve complex or difficult customer queries seeking support and clarification where appropriate. Look for opportunities to prevent problems, not just react to them.
  
  

• Experience working in a multi-channel customer service environment
• Fluent Spanish, both orally and in writing, as well as the ability to successfully communicate English. Portuguese skill desired.
• Excellent problem-solving skills
• Track record of being able to multi-task and work in a flexible work environment
• You are comfortable with Microsoft Office and/or have previously worked with an ERP or CRM
• ability to work independently and as part of a team
• excellent communication (written and verbal) and interpersonal skills
• strong customer focus
• good listening skills and are flexible
• You enjoy working in an ever-changing environment

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada23 de març

React Office ERP

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Service Representative Portugal

Direct Report To: Customer Service Supervisor Spain & Portugal

Group/Division: CCG – RSD Europe

Position Location: Spain, Madrid

Career Track: Associate

Career Band: 2

Number Of Direct Reports: 0

About Us

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Division Specific Information

The Research and Safety Market Division (RSD) is a division of Thermo Fisher Scientific, branded as Fisher Scientific, which markets and sells a vast portfolio of laboratory products and services. RSD’s portfolio represents the product lines of thousands of supplier/manufacturers in the laboratory space, both internal and external to Thermo Fisher and includes Pharmaceutical, Biotech, Academic, Industrial and Government institutions that maintain scientific laboratories and engage in scientific research activities.

How will you make an impact?

The Customer Service Representative Portugal is the first point of contact for our customers. You handle and respond to our customers’ requests that are received through a variety of channels, including phone, e-mail and web. Duties will include but are not limited to supporting our Key Account customers, returns and complaint management and general resolution of customer enquiries both verbal and written.

What will you do?:

• Guide customers and collaborate effectively with cross-functional teams for any special requests.
• Guarantee a high quality and consistent customer experience for all our customers by earning their trust every day and facilitating our daily transactions.
• Strive to exceed set SLA’s and Individual/Department/Company priorities
• Collaborate and be a supporter of continuous improvement, so that our European processes are aligned, efficient and scalable.
• Be part of a committed, reliable and responsible team that strives to get it right the first time.
• Take ownership for customer follow-up and communication. Own customer issues and work with a wide range of partners to tackle them.
• Empowered to resolve complex or difficult customer queries seeking support and clarification where appropriate. Look for opportunities to prevent problems, not just react to them.
  
  

• Experience working in a multi-channel customer service environment
• Fluent Portuguese skills and very good Spanish skills, both orally and in writing, as well as the ability to successfully communicate English
• Excellent problem-solving skills
• Track record of being able to multi-task and work in a flexible work environment
• You are comfortable with Microsoft Office and/or have previously worked with an ERP or CRM
• ability to work independently and as part of a team
• excellent communication (written and verbal) and interpersonal skills
• strong customer focus
• good listening skills and are flexible
• You enjoy working in an ever-changing environment