Ofertes d'ocupació per a Recursos Humans a Málaga

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 de març

¿Quiénes somos?PRODUCTOS CONGELADOS SELECTOS (PCS), importante empresa valenciana, del sector alimentación ultracongelada y fabricación de chocolate, con mas de 48 años de tradición y experiencia y la profesionalidad de mas de 350 personas en el equipo humano que hacemos posible este proyecto.Conoce mas sobre nosotros, nuestra historia y nuestros productos en https://www.pcs.es¿Qué buscamos?Actualmente nos encontramos en búsqueda de un/a Técnico/a de Prevención de Riesgos Laborales en nuestra sede central ubicada en Picassent.Seleccionamos un/a especialista, con formación universitaria y con el Master de PRL con las 3 especialidades.

Con experiencia en SPP o SPA, preferiblemente con conocimientos de entorno industrial o fabricación y con disponibilidad puntual a realizar desplazamientos para visitar las plantas productivas.Somos un equipo humano joven, dinámico, comprometido y colaborativo, si eres una persona dinámica, resolutiva, implicada y con ganas de trabajar en equipo, eres el/la compañero que estamos buscando.Dentro de nuestra estructura contamos con 4 centros de producción ubicados en Valencia, Teruel y Martorell.

La persona se incorpora a un equipo de 2 personas y las funciones a realizar serán las siguientes dando servicio a todos los centros de trabajo:Realizar visitas de seguridad a todas las plantas de producción.Detectar y evaluar los riesgos en los diferentes puestos de trabajo.Asesorar, colaborar e instruir a los diferentes departamentos en materia de prevención de riesgos.Diseñar e impartir formaciones sobre seguridad y salud laboral al personal.Investigar accidentes e incidentes laborales y proponer acciones correctivas y preventivas.Realizar inspecciones periódicas y auditorías internas para asegurar el cumplimiento de las normativas.Supervisión y gestión de documentación CAEGestión y entrega de EPICoordinación con SPA en materia de vigilancia de la salud o cualquier otra materia de PRL.¿Qué ofrecemos?Contrato indefinido, posición estable.Proyecto en crecimiento y plena expansión de la marca PCS.Salario: 24.000€ - 26.000€ Bruto/año.Desarrollo profesional y formación continua por parte de la empresa.Trabajar en un servicio de prevención propio.Posibilidad de aportar y desarrollar líneas de trabajo dentro del área de Prevención de Riesgos.Si estás interesado en este puesto puedes mandar tu candidatura a ******

• Nivell d'experiència---
• Tipus de contractePer dies
• Publicada15 de març

Agile

Description

ISP School Head of HR

Purpose of Role

Act as a generalist and authority of all Human Resources matters in the school, complying with local, regional, and global objectives, with focus in the employee start to end process: recruitment, talent management, culture, payroll and legal/labour regulations among others, ensuring the correct use of the HR systems.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP School Head of HR Key Responsibilities

Recruitment

• Create and update job descriptions aligned to the schools’ needs and safeguarding policy.
• Use of Jobvite and posting of positions, to identify and filter candidates that fit, both in qualifications as with ISP philosophy.
• Work closely with the Head of School and Leaders to organize interviews and shortlist effectively, optimizing times of recruitment.
• Follow-up and communication with candidates – successful or not – to ensure the reputation of the school.
• Ensure the compliance of the Safe recruitment policy, promoting it with all leaders.
• Ensure the compensation package offered is aligned to the amount approved in budget and the type of contract is aligned with the positions and needs of school.
• Support candidates, as applies, considering when they are foreigners for working visas, accommodation, pick up from the airport, among others.
• Promote ISP and the school as Employer of Choice.
  
  

Onboarding

• Give the new hires an onboarding presentation of ISP and the school, to clarify expectations, present benefits, and clear out any inquiries.
• Ensure the new hire has been given the tools required for his/her job.
• Ensure the new hire’s leader spends time and explains expectations to the employee, setting goals in the HR systems.
• Give follow-up to the new hires and leaders to encourage the best performance and clarity of tasks to promote successful hires.
• Maintain an open communication with new recruits and support the transitions (as applicable).
  
  

Talent Management

• Ensure the goal setting and reviews in Cezanne, promoting leaders to act as coaches and mentors of their teams.
• Along with Leaders, promote talent development, identifying strengths and support needed.
• Promote and support the evaluation of employees and leaders, being aware of internal growths that can be made.
• Promote a feedback culture to reinforce employees in getting better.
• Support employees and leaders in solving people conflicts.
• CPD – assist leaders in any courses that can improve their of their team’s knowledge to reinforce quality and amazing learning experience.
  
  

HR Systems

• Ensure the correct and updated use of the ATS and HR system preaching by example and with all employees.
• Maintain data in systems updated including salaries, addresses, emergency contacts, etc.
• Comply with all HR systems process, from uploading a new employee, annual appraisals, absences and leaver process, to ensure the collation of useful data and action plans.
  
  

Payroll and Compensation

• Ensure the bi-monthly/monthly correct amount payments of employees, including any additional amounts that need to be considered as well as any deductions that need to be made.
• Explain the compensation concepts/payslips to employees when requested.
• Maintain updated all compensation concepts per employee in the HR system.
  
  

Culture

• Promote a happy and safe environment with all staff, promoting the ISP and School philosophy.
• Ensure the response of the Staff NPS and Annual Survey, and create action plans per school to improve satisfaction.
• Support in any issues that may impact the culture, for both leaders and employees.
• Propose and implement actions to reinforce a positive culture, such as cards/cake for employees’ birthdays, Christmas parties, team-buildings and/or other activities.
• Maintain an open culture with all employees so they feel comfortable to talk to HR when needed.
  
  

Labour Relations and Legal requirements

• Follow the dismissal procedures established considering the departments/people involved.
• Guide and support in any dismissal processes to ensure it is done fairly and in a human way.
• Ensure the compliance of legal labour requirements and ISP policies in all employees.
  
  

Skills, Qualifications And Experience

• At least 2 years in a generalist role of HR.
• Languages (English + local language bilingual proficiency).
• Proficient in general computer use and quick learning in IT systems.
• General local labour legislation knowledge.
• Networking & positioning of the HR department with all school staff.
• Strong Ethics, negotiation, and conflict management.
• Empathy, kindness, understanding and excellent customer service.
• Time management to meet deadlines and ability to multi-task.
• Leadership skills to influence and communicate effectively.
  
  

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

• Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
• Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
• Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
• Resilience. Can deal with setbacks and challenges calmly and effectively.
• Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
• Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose, and Principles.
• Leading & Inspiring Others. Supports, encourages, and inspires students, colleagues, and teams so that they give their best.
• Understanding People. Is a very good judge of talent, can objectively articulate the strengths and motivations of people inside or outside the organisation.
• Influencing & Communication. Consistently informs, influences, and inspires students, parents, and colleagues through timely and effective communication.
• Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
• Strategic, Commercial & Financial Awareness. Has the ability to apply understanding of the business and industry to improve effectiveness and profitability.
• Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
• Diversity & Equity. Has the sensitivity, awareness, and skill to understand the values, behaviours, attitudes, and practices across cultures that supports all children and adults to learn and work effectively.
  
  

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Inclusion and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada14 de març

VOLVER

Director/a de Recursos Humanos

• Estepona, Málaga
• Full-Time TALENTCHEF TEAM
  
  

En Talentchef estamos buscando a un Director/a de Recursos Humanos y Captación de Talento con experiencia comprobada en Food & Beverage (requisito indispensable) para liderar el reclutamiento internacional y gestionar los recursos humanos internos y unirse a nuestro equipo en Estepona. . Su labor incluirá la atracción de talento ejecutivo, planificación de entrevistas y desarrollo de estrategias de selección, fomentando relaciones de confianza con clientes y candidatos.

Responsabilidades

Las responsabilidades que tendrá nuestro/a Director/a de Recursos Humanos serán:

• Coordinación y contratación del personal de Talentchef.
• Crear e implementar programas de desarrollo profesional y capacitación para mejorar las habilidades y competencias de los empleados, fomentando el crecimiento personal y el avance profesional.
• Dar servicio como Talent Acquisition a cadenas hoteleras y de restauración en perfiles ejecutivos de F&B.
• Determinar los criterios de evaluación.
• Buscar posibles candidatos a través de canales en línea (p. ej., plataformas sociales y redes profesionales).
• Planificar entrevistas y procedimientos de selección, como llamadas de selección y entrevistas en persona.
• Valorar la información de los candidatos, como CV, datos de contacto, referencias.
• Crear descripciones de puestos y preguntas para entrevistar que reflejen los requisitos de cada puesto.
• Liderar iniciativas para crear una marca como empleador.
• Organizar y asistir a ferias de empleo y eventos de reclutamiento.
• Prever las necesidades de contratación de manera trimestral y anual por departamento.
• Fomentar una cultura organizacional sólida y positiva que promueva la diversidad, la inclusión, el trabajo en equipo y la excelencia en el servicio al cliente.
• Fomentar relaciones a largo plazo con antiguos solicitantes, posibles candidato y empresas del sector.
• Comercializar el área de talento de Talentchef a nivel internacional.
  
  

¿Qué esperamos de nuestro/aDirector/a de Recursos Humanos?

Los requisitos que tiene que tener nuestro/a Director/a de Recursos Humanos:

• Grado en Gestión de Recursos Humanos o un campo relacionado.
• Experiencia laboral demostrable como especialista en captación de talentos o un puesto similar en Food & Beverage.
• Familiaridad con redes sociales, bases de datos de CV y redes profesionales.
• Experiencia práctica con el ciclo completo del reclutamiento usando varias técnicas de entrevista y métodos de evaluación.
• Conocimiento sobre los sistemas de seguimiento de solicitantes.
• Excelentes capacidades comunicativas verbales y escritas.
• Un gran conocimiento de Food & Beverage y las diferencias entre puestos dentro de las organizaciones.
  
  

¿Qué ofrecemos?

• Contrato indefinido
• Cultura organizacional sólida basada en la colaboración y la innovación.
• Paquete competitivo de compensaciones y beneficios
• Oportunidades de formación continua y crecimiento profesional
• Desarrollo profesional y retos constantes en un entorno dinámico
  
  

¿Crees que puedes encajar? ¡Envíanos tu CV! Estamos deseando conocerte

Envía tu candicatura ahora

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 de març

TDD LESS Office

Guest Associate Services

Job Family: Guest Services/Front Office

Position Summary

Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match market codes, document exceptions. Verifies/adjusts billing for guests. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Operates telephone switchboard station. Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arranges transportation for guests/visitors. Counts and secures bank at beginning and end of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change. Notifies Loss Prevention/Security of any reports of theft.

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Working Relationships

Reports to: Front Office Manager

Interfaces: Customers, Suppliers, Heads of Departments, MVW Associates, outsource associates.

Safety and Security

• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintains awareness of undesirable persons on property premises.
• Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Identifies and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Guest Relations
• Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Addresses guests' service needs in a professional, positive, and timely manner.
• Thanks guests with genuine appreciation and provide a fond farewell.
• Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Engages guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assists other associates to ensure proper coverage and prompt guest service.
  
  

Communication

• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speaks to guests and co-workers using clear, appropriate and professional language.
• Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Provides assistance to coworkers, ensuring they understand their tasks.
• Talks with and listens to other associates to effectively exchange information.
• Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).
  
  

Working with Others

• Supports all co-workers and treat them with dignity and respect.
• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
• Develops and maintains positive and productive working relationships with other associates and departments.
• Partners with and assist others to promote an environment of teamwork and achieve common goals.
• Listens to and considers the concerns of other associates, responding appropriately and effectively.
  
  

Quality Assurance/Quality Improvement

• Complies with quality assurance expectations and standards.
  
  

Physical Tasks

• Stands, sits, or walks for an extended period or for an entire work shift.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
  
  

Check-in/Check-out

• Activates room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
• Ensures rates match market codes and that any exceptions are documented and include an explanation.
• Secures valid form of payment (e.g., credit card, cash) prior to issuing room key.
• Processes all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Processes all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
• Accommodates requests for room changes when possible.
• Communicates to appropriate staff that there are guests that are waiting for an available room.
• Verifies and adjusts billing for guests.
• Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp).
• Assigns room according to guest request and preferences whenever possible.
• Asks for and enters Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in.
• Advises guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
• Keeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
• Clears departures in computer system to document that rooms are no longer occupied.
• Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
• Reviews requests for late check-outs and approve according to occupancy.
• Files guest paperwork or documentation.
  
  

Communications

• Operates telephone switchboard station to answer telephone calls.
  
  

Reports/Recordkeeping

• Runs daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Prints contingency lists to have a record of all guests in case of emergency.
• Runs credit card authorization report and check for discrepancies.
  
  

Greet/Escort Guests

• Supplies guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Identifies and explains room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
  
  

Guest Services

• Follows up with guests to ensure their requests or problems have been met to their satisfaction.
• Receives, records, and relays messages accurately, completely, and legibly.
• Contacts appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
• Provide and book any kind of service including MVW approved 3rd party company services. Completion of process of charge, 3rd party company contact and confirmation to guests.
• Usage of property systems and software to provide services to guests
• Help, handle, and complete Services which cover guests needs of item found at the Resort store.
  
  

Maintenance/Security

• Notifies Loss Prevention/Security of any guest reports of theft.
  
  

Gate Attendance

Responsible for an efficient and courteous arrival at the resort for owners, guests, local owners, providers, and associates. Daily deal with all required tasks of the Entrance Gate checklists. Will handle Express Check-In following the standards as directed by the Front Office.

To assist guests efficiently, courteously, and professionally to always maintain Marriott’s high standard of service and hospitality. Following check-Ins and Check-Out standards.

To always ensure that Marriott’s high standard of service and hospitality. Following check-Ins and Check-Out standards.

Essential Job Functions

• Handle the control of the resort entrance efficiently and in a professional manner, following the company procedures.
• Follow and know the procedure for the alarm panel and all security standards.
• Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
• Keep updated on all current information related to the Gate.
• Always use the correct telephone etiquette.
• Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
• Maintain a high standard of personal hygiene and wear proper uniform at all times.
• Ensure the cleanliness and neatness of entrance gate area.
• Understand the resort fire and safety procedures and follow the procedure of the alarm panel.
• Handle guest complaints in a professional and hospitable manner.
• Report any unusual occurrences to the MOD, Front Office Manager or Resort Manager.
• Adhere to all company policies and procedures.
  
  

Marginal Job Functions

• Perform other duties as required to meet the needs of the department or as instructed by Management.
  
  

Other

• Be punctual and always wear the name tag and uniform during working hours.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Perform other related tasks as assigned by management.
• Comply with MVW policies and procedures.
• Be proactive and have a flexible approach to work, always meeting the needs of the department and the business.
• Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Maintain a working knowledge of all Marriott product lines.
• Maintain computer systems knowledge (Opera, MS Office, e-mail etc.)
• Work with all MVW colleagues as a team, always supporting the needs within that team and those of the business.
  
  

Policies and Procedures

• Protects the privacy and security of guests and coworkers.
• Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintains confidentiality of proprietary materials and information.
• Follows company and department policies and procedures.
• Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Performs other reasonable job duties as requested.
  
  

CRITICAL COMPETENCIES

Analytical Skills

• Problem Solving
• Decision-Making
• Computer Skills
• Learning
  
  

Interpersonal Skills

• Team Work
• Diversity Relations
• Customer Service Orientation
• Interpersonal Skills
  
  

Communications

• Listening
• Telephone Etiquette Skills
• English Language Proficiency
• Communication
• Applied Reading
  
  

Personal Attributes

• Dependability
• Integrity
• Positive Demeanor
• Presentation
• Safety Orientation
• Adaptability/Flexibility
• Stress Tolerance
• Initiative
  
  

Organization

• Multi-Tasking
• Time Management
  
  

Administration

• Typing
  
  

Preferred

QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

No related work experience is required

Supervisory Experience

No supervisory experience is required

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada27 de gen.

Swift Office

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, a tribute experience to the golden years of Marbella in the 70's with 195 rooms and suites, different gastronomic spaces, swimming pool, spa, sports areas and the most beautiful views of the coast.

A hotel that works the ultimate expression of iconic luxury from the warmth and connection of the Kimpton brand in the premier area of Marbella.

At Kimpton you can:

Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will get to customize the stay of our guests.

Lead Youserlf: We trust you to give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your growth and continuous improvement.

Make it count: Why not improve the lives of those around us? Yours and our guests'. We care about both of you and that's why we look for every opportunity to create personalized experiences (Kimpton Moment) for both of you. That passion is what makes the work meaningful. What you do matters to us. You matter.

Working at Kimpton is not just work, and it's certainly not like working anywhere else. We value the innovation, creativity, passion and personality of each team member; we want everyone to be and feel who they really are.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendation
  
  

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in spanish and english - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.