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14 ene.Marriott International
Palma , ES
Clerk-Front Desk
Marriott International · Palma , ES
LESS
Additional Information
Job Number 24140531
Job Category Rooms & Guest Services Operations
Location The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Dir-Finance-B
4 ene.Marriott International
Palma , ES
Dir-Finance-B
Marriott International · Palma , ES
Additional Information
Job Number 24203151
Job Category Finance & Accounting
Location The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
職位概述
發揮酒店戰略金融業務主管的職能。該職位擁護、開發和實施全酒店戰略,提供能滿足或超越品牌的目標客戶和酒店員工之需求和期望的產品和服務。該職位要求具備金融專業知識,以便成功實施品牌服務戰略和品牌舉措,同時最大限度地提高投資回報。此外,還需制訂和執行與酒店和品牌業務戰略相一致的業務計劃,並專注於執行財務活動和實現理想的財務業績。
求職者個人資料
教育和經驗要求
- 財務會計或相關專業四年制學士學位;3 年財務會計或相關專業領域工作經驗。
- 財務會計或相關專業碩士學位;1 年財務會計或相關專業領域工作經驗。
從事戰略規劃與決策
- 開發提高利潤的手段,包括估算成本和收益,探索新的商業機會等。
- 分析資訊,預測銷售額與費用,並制訂年度預算計劃。
- 整理相關資訊,分析並監測實際銷售額與預測銷售額。
- 分析實際預算工資與預測工資之間的差異,以實現更高效的預算計劃。
- 透過將資訊或資料分解成單獨的部分,識別資訊的基本原理、原因或事實。
- 創造性地、切實可行地思考,以制定、執行和實施新的業務計劃。
- 為酒店制訂年度經營預算。
- 在預算審查期間提供分析支援,為酒店管理者確定成本節約和增效機會。
- 實施適當的系統化控制來管理業務風險。
- 確保強大的會計和運營控制環境,以保護資產並改善運營和盈利能力。
- 分析財務資料和市場趨勢。
- 領導制定和實施與公司和品牌戰略方向相一致的全面年度業務計劃。
- 透過監控運營部門的實際和預測銷售額,提供持續的分析支援。
- 生成準確的預測,使運營能夠對業務變化做出反應。
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。
- 以清晰、明確的方式,將戰略目標、重點和業主優先事項傳達給下屬。
- 利用強大的職能領導和溝通技巧來影響執行團隊、酒店戰略,並領導自己的團隊。
- 監督內部、外部和監管審計流程。
- 透過分配團隊成員和其他部門經理受適當部門支持的明確問責制,提供優秀的領導力。
- 根據標準運作程序,與直屬下屬進行年度績效評估。
- 出席會議並與業主溝通,瞭解優先事項和戰略重點。
- 瞭解並滿足主要利益相關者(業主、公司、客人等)的需求。
- 向總經理和執行委員會就現有和不斷演變的運營/財務問題提供諮詢意見。
- 以清晰而有說服力的方式傳達財務概念,這種方式應易於理解並能推動期望的行為。
- 展現對現金流和業主優先事項的理解。
- 盡力以有效的方式與業主溝通。
- 按照品牌標準運作程序和業主要求,管理酒店的營運資金和現金流。
- 促成與管理團隊的評價會議,以審查資訊。
- 確保準確記錄利潤和虧損。
- 監控所有適用的稅項,確保其為現行應徵和/或應計的稅費。
- 及時提交報告,確保滿足交付截止日期。
- 制訂和支援實現績效目標、預算目標和團隊目標等。
- 促進運營部門的利潤增長。
- 審查審計問題,確保準確性。
- 根據適用的情況,監督採購流程。
- 以報告、演示等形式生成和提供準確及時的結果。
- 根據標準運作程序,核對資產負債表以確保帳戶餘額有適當檔的支持。
- 確保損益準確(例如,成本與收入匹配得當,成本記錄在適當的帳戶中)。
- 確保遵守管理契約和報告要求。
- 確保符合標準和當地運作程序。
- 確保符合標準運作程序。
- 確保團隊成員接受交叉培訓,以支持成功的日常運作。
- 確保酒店政策得到公平一致的執行。
- 確保新員工參加部門的入職培訓計劃。
- 確保新員工接受適當的入職培訓,以成功履行其職責。
- 制定適合的培養計劃,這些計劃根據個人優勢、發展需求、職業願望和能力,培養團隊成員。
- 開展員工績效評估流程。
- 酌情參與招聘活動。
瑞吉酒店及度假酒店是永恆魅力與開拓精神兼具的行業典範,50 多家豪華飯店和度假飯店遍布全球各地繁華都市,締造精妙優雅的住宿體驗。自 20 世紀初約翰·雅各·艾斯特四世在紐約率先開設瑞吉酒店以來,瑞吉便是雅緻體驗與定制服務的象徵,親切的非凡待客師團隊和瑞吉的標誌性管家服務,力求為賓客呈獻經典格調與現代氣息融合的超凡體驗。我們誠邀您加入瑞吉酒店開拓一番事業。加入瑞吉酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡 揚帆啟程,發揮個人價值,追求 人生目標,加入 卓越國際團隊,展現 真我風采。