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València
310IT Service Manager
NovaVitrolife & Igenomix Middle East, Part of Vitrolife Group
València, ES
IT Service Manager
Vitrolife & Igenomix Middle East, Part of Vitrolife Group · València, ES
ITIL
At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
Open position as IT Service Manager
About The Role
Are you ready to take IT service management to the next level? We are looking for an experienced and visionary IT Service Desk Manager to lead and transform our global IT support function. As part of a leading MedTech company, you will play a critical role in unifying regional IT service teams into a single, globally aligned operation-setting the standard for service excellence, scalability, and future ways of working.
This is an exciting opportunity for a leader who thrives in a dynamic, international environment and has a passion for building high-performing, customer-centric IT service teams.
Key Responsibilities
- Lead, develop, and inspire a geographically distributed team of IT service professionals to create a unified, high-performing global service desk.
- Establish and implement best practices for IT service management aligned with business needs.
- Own and drive the vision for future ways of delivering IT service globally to ensure consistency in the service delivery.
- Oversee daily operations of the IT Service Desk, ensuring timely, high-quality support across multiple time zones.
- Implement and optimize service management processes to improve efficiency and user satisfaction.
- Define and track KPIs and SLAs, using data-driven insights to enhance service performance.
- Lead the implementation of modern service management tools, self-service solutions, and automation to improve efficiency.
- Drive continuous improvement initiatives by analyzing service data and feedback.
- Stay ahead of emerging IT trends and best practices to ensure the service desk remains cutting-edge.
- Proven Leadership: Strong track record in managing global IT support teams and driving change.
- Customer-Centric Mindset: Passion for delivering exceptional user experiences and proactive service.
- Strategic Thinking: Ability to transform local service structures into a unified global framework.
- Problem-Solving Abilities: Skilled in resolving complex IT issues, managing escalations, and identifying long-term solutions.
- Process Improvement & ITIL Expertise: Experience in implementing service management frameworks and driving efficiency.
- Strong Communication Skills: Ability to communicate effectively with both technical and non-technical stakeholders across cultures.
- Project & Change Management: Capable of leading global IT service improvement projects and managing transitions effectively.
- Adaptability & Innovation: Comfortable navigating a fast-paced, evolving IT landscape.
- Fluency in English (spoken and written) is required; Swedish and/or Spanish is a bonus.
- Experience in a MedTech, Life Sciences, or highly regulated industry is a bonus.
- Shape the future of IT service management in a fast-growing global MedTech company.
- Work in an international environment, leading a distributed team towards a unified global IT service model.
- Enjoy a competitive salary and benefits package.
- Be part of an innovative, purpose-driven organization that values excellence, collaboration, and continuous improvement.
Ready to Make an Impact?
If you are a proactive IT service leader eager to drive global transformation, we would like to hear from you!
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 125 countries through our own presence in 25 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.
Michael Page
València, ES
Tech Lead Python - Valencia (híbrido) 1 día remoto - 45K
Michael Page · València, ES
Python
- Empresa tecnológica de producto innovador en automoción
- Oportunidad de crecimiento en empresa estable
¿Dónde vas a trabajar?
Nuestro cliente es una empresa de producto en el sector automoción. Con un enfoque en la innovación y la calidad, la empresa está comprometida con la utilización de tecnología de vanguardia para mejorar la experiencia de sus clientes.
Descripción
- Liderar el equipo de desarrollo de Python.
- Tomar decisiones técnicas clave para tu equipo.
- Mantenerse actualizado/a sobre las últimas tendencias y tecnologías en el campo de Python.
- Desarrollar e implementar las mejores prácticas de codificación.
- Realizar revisiones de código y pruebas de calidad.
- Gestionar la documentación técnica del proyecto.
¿A quién buscamos (H/M/D)?
El/la candidato/a seleccionado deberá cumplir los siguientes requisitos:
- Título en Informática o campo relacionado.
- Experiencia comprobada como Tech Lead o posición similar.
- Conocimiento profundo de Python superior a 3 años y sus frameworks.
- Experiencia en la gestión de equipos de desarrollo.
- Excelentes habilidades de resolución de problemas.
- Capacidad para tomar decisiones técnicas informadas.
- Excelentes habilidades de comunicación.
- Familiaridad con las prácticas de desarrollo ágil.
¿Cuáles son tus beneficios?
- Salario competitivo con un rango estimado de 40.000 a 45.000 euros al año.
- Ambiente de trabajo colaborativo y amigable.
- Oportunidades para el desarrollo profesional y la formación continua.
- Excelente equilibrio entre el trabajo y la vida personal con días de vacaciones generosos.
- Ubicación conveniente en Valencia.
- La oportunidad de trabajar en una empresa innovadora en el sector del retail.