Ofertes d'ocupació per a Atenció al client a València

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada15 de gen.

Teletreball

Empresa: Red Ofisat SLU Población: País: España (ES) Marca: Red Ofisat

Lo que nos hace diferentes

• Nuestras marcas tienen una trayectoria reconocida y somos líderes de mercado.
• Somos la referencia del sector en Posventa.
• Trabajamos con una conciencia sostenible y nos implicamos con la igualdad de oportunidades entre mujeres y hombres.
• Los valores corporativos están muy presentes en el día a día del trabajo (espíritu emprendedor, confianza, integridad y pasión).
• La empresa se preocupa por la conciliación con medidas como la flexibilidad horaria, ampliación de permisos laborales y del periodo de disfrute de las vacaciones y la posibilidad de teletrabajo.
• Ofrecemos un amplio catálogo de formación continua y programas de desarrollo para hacer crecer a nuestros talentos.
• El ambiente de trabajo y el compañerismo son excelentes. Nuestros equipos saben crear un ambiente positivo para superar cualquier reto y tener éxito.
  
  

Lo que conseguimos

Buscamos una persona para cubrir una baja de larga duración a media jornada realizando las siguientes funciones:

• Atiende y/o realiza llamadas a clientes siguiendo los protocolos de comunicación establecidos por la empresa en relación al trato con el usuario, para los distintos tipos de servicios solicitados: Consultas, Reclamaciones, Gestión de citas de revisiones, Actualización de datos de clientes, Citación para los controles de calidad, Etc.
• Siguiendo el plan establecido por su responsable realizar la gestión de rutas para los técnicos y/o zonas que se le hayan asignado, y da el apoyo administrativo necesario al técnico durante la ruta de trabajo (entre otros, el traspaso de piezas entre técnicos). Además si fuera necesario realiza el cambio en la gestión de rutas si hubiera avisos de última hora.
• Reporta de la actividad realizada y de las incidencias surgidas a su responsable.
  
  

Lo que nos hace triunfar

• Formación Profesional como administrativo y/o marketing.
• 1 año de experiencia en puestos similares o 2 años como agente de telemarketing en call center.
• Mentalidad de servicio, dotes comerciales, trabajo en equipo, y capacidad de relación.
  
  

Contacto:

David Alcolea

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada15 de gen.

¡Únete a SAÓ Viajes Naturales! 👥📢

📍Puesto vacante: Especialista en gestión de reservas y atención al cliente

📍Ubicación: Valencia, España

📍Experiencia: mínimo 2 años en agencias de viajes

📍Sector: Turismo Sostenible | Agencias de viajes

📍Tipo de empleo: Tiempo completo, presencial

🌿 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝗰𝗶ó𝗻 𝗱𝗲𝗹 𝗽𝘂𝗲𝘀𝘁𝗼: ¿Te apasiona el turismo #sostenible y crear experiencias únicas? Buscamos un profesional con trayectoria en el sector de agencias de viajes, que disfrute ayudando a los clientes a planificar experiencias únicas y cuente con un nivel de inglés con el que poder comunicarse con nuestros clientes y proveedores internacionales.

¡Queremos conocerte! Será altamente valorado que además cuentes con conocimientos en marketing.

🌿 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗮𝗯𝗶𝗹𝗶𝗱𝗮𝗱𝗲𝘀:

-Gestión de reservas y atención al cliente.

-Resolver consultas y asegurar la satisfacción de nuestros clientes en cada etapa del viaje.

-Asesorar sobre destinos sostenibles y promover prácticas de turismo responsable.

-Desarrollo de productos y gestión del sitio web.

-Colaborar en estrategias de marketing para promocionar nuestros viajes.

🌿 𝗥𝗲𝗾𝘂𝗶𝘀𝗶𝘁𝗼𝘀:

-Mínimo 2 años de experiencia en departamentos de reservas y atención al cliente en agencias de viajes.

-Capacidad para comunicarse en inglés.

-Compromiso con la sostenibilidad y el cuidado del medio ambiente.

-Excelentes habilidades de comunicación y orientación al cliente.

-Capacidad para trabajar en equipo y manejar múltiples tareas de manera eficiente.

-Se valorarán conocimientos en marketing, especialmente en el contexto de turismo.

🌿 𝗟𝗼 𝗾𝘂𝗲 𝗼𝗳𝗿𝗲𝗰𝗲𝗺𝗼𝘀:

-Un ambiente de trabajo dinámico y comprometido con la sostenibilidad.

-Oportunidades de crecimiento y desarrollo profesional.

-Participación en proyectos innovadores en turismo natural y responsable.

🙌 ¿Eres tú a quien estamos buscando? Envía tu #CV y una carta de motivación explicando por qué te apasiona el turismo sostenible a [email protected] 📩

• Nivell d'experiència---
• Tipus de contracteConsultor
• Publicada14 de gen.

Teletreball Agile SaaS Office

Job Description

As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and manage their success! Will you join us in our quest to create a healthier and happier world?

This is a remote position in Spain, where you will be working for our Amsterdam office. You will be hired remotely through the Spanish entity of our global employment partner.

What The Role Looks Like

As our Customer Success Manager focused on the Spain & International region you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level. You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.

You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list. On your agenda for the day is a catch-up with one of your accounts to align on the next steps in the implementation of their own app, built by our Product Development team. After a great call you'll move on to speaking with a Product Manager to discuss newly launched exciting features for your accounts. Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings.

Some of your key tasks as a Customer Success Manager

• Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
• Manage the onboarding process, training and implementation.
• Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements.
• Act as a product champion, driving adoption by being a true expert and advisor.
• Proactively engage with your customers to identify expansion opportunities.
• Increase renewals and reduce churn by early identification, escalation, and mitigation of risks.
• Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.
  
  

Job requirements

What You Will Bring To The Team

• Experience in Customer Success or Account Management managing a portfolio of customers
• Business fluency in Spanish and English, both written and spoken, an additional language (Dutch, German, French) would be a huge plus.
• Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes.
• Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience.
• Strong project management skills, and comfortable with steering projects in a fast-changing environment.
• Proactive self-starter with a can-do mentality.
  
  

Even better if you...

• Have worked in a SaaS organisation
• Love the fitness industry
  
  

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join Virtuagym!

🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;

🌴 23 paid vacation days per year (based on a full-time contract);

💻 We provide your home office set-up and hardware;

💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?

Please do not hesitate to apply by clicking the ‘Apply’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at [email protected].

Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.

• Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 de gen.

Empresa de desarrollo de software internacional , líder en el sector de centros deportivos, necesita incorporar a un técnico/a de atención al cliente HelpDesk para clientes en Italia y fuera de UE.

Responsabilidades: atención al cliente para resolución de consultas e incidencias del software de gestión.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada7 de gen.

We are seeking a motivated and customer-oriented individual to join our team as a Spanish-speaking Customer Delight Representative in Lisbon, Portugal. You will play a crucial role in ensuring a seamless and positive experience for our Spanish-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via e-mail/phone calls.

Location: Lisbon, Portugal

Relocation package included for international applicants*

Requirements:

• Spanish C2 level
• English B2 minimum
• Customer-Centric Attitude
• Excellent Communication Skills
• Problem-Solving Abilities
• Adaptability: You are comfortable with multitasking in a dynamic and fast-paced work environment.
• Basic Computer Skills
• EU passport
  
  
  

Why Join Us:

• Competitive compensation package.
• Opportunities for career growth and development.
• A supportive and diverse team environment.
• Comprehensive training and ongoing learning opportunities.
• Please Upload your CV in English*