Ofertes d'ocupació per a Atenció al client

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Office

Location

Munich, Barcelona

Employment Type

Full time

Location Type

Remote

Department

Customer Experience

Compensation

• €2.7K – €3K per month
  
  

OverviewApplication

Warum roadsurfer?

• WORLDS #1 LOVE BRAND: Wir sind der weltweit führende Experte für Campingreisen und Outdoor-Travel. Werde Teil unserer unglaublichen Erfolgsgeschichte.
• TEAMSPIRIT & TEAMEVENTS: Freu dich auf eine kollegiale Atmosphäre mit flachen Hierarchien, jede Menge Spaß und großartigem Teamspirit. Regelmäßige Teamevent kannst du bei uns genauso erwarten wie Ausflüge mit unseren Campern!
• FLEX WORK & WORKACTION: Du bist flexibel hinsichtlich der Arbeitszeit und kannst dank unserer Flex Work Policy zwischen Bürotagen und Home-Office Tagen wechseln und einen Monat pro Jahr aus dem europäischen Ausland arbeiten
• PERSONAL DEVELOPMENT: Wir unterstützen deine persönliche und fachliche Weiterentwicklung durch einen individuellen Growth Plan und unsere Inhouse Academy
• CAMPER BUDGET: Nutze als roadsurfer-Mitarbeiter unsere Camper und erlebe hautnah #happyroadsurfing Lifestyle.
• JOB TICKET/ DIENSTRAD und andere Benefits: Profitiere von unseren zusätzlichen Leistungen!
• DISCOUNTS: Nutze unsere Corporate Benefits Plattform, die Travel Industry Card und Family & Friends Rabatte
• THE PLACE TO BE: Freu dich auf ein wunderschönes, helles Büro mit allem, was das Herz begehrt wie Tischtennisplatte & Kicker. Lass dich außerdem von wöchentlichen Frühstücks- und Mittagsessensangeboten verwöhnen
• OFFICE DOGS: Hunde im Büro sind bei uns herzlich willkommen
  
  

Die Rolle - deine Leidenschaft

• Wir entwickeln dich zum CAMPER-Experten, damit du eigenständig unsere Kund:innen unterstützt. Du bist erster Ansprechpartner und stehst für Fragen hinsichtlich unserer Produkte rent, abo, myroadsurfer und spots zur Verfügung
• First-Level-Support: Du bietest unseren Kunden Lösungen in herausfordernden Reisesituationen an und stellst eine fallabschließende Betreuung sicher.
• Bearbeitung von Buchungsanpassungen: Deine Aufgabe umfasst die Koordination von bestehenden Buchungen und Abos, sei es bei Updates, Umbuchungen oder Stornierungen
• Du arbeitest in enger Abstimmung mit anderen Teams, darunter die Produktentwicklung und unsere internationalen Stationen, um die Servicequalität zu maximieren
  
  

Was du brauchst, um mit uns auf einer Welle zu surfen

• Du hast Lust auf Kundenservice und bist motiviert, auch knifflige Situationen kreativ zu lösen.
• Du bist ein Kommunikationstalent – auf Deutsch und Englisch (weitere Sprachen sind ein Plus)
• Du bist geschickt im Umgang mit Beschwerden und bewahrst in schwierigen Situationen einen kühlen Kopf
• Du hast ein positives Mindset, welches unsere Kund:innen durch das Telefon spüren können
• Du hast eine echte Leidenschaft für Camping, Reisen und Roadtrips
  
  

Dein Vertrag

• GEHALT: Dein Gehalt liegt je nach Erfahrung zwischen 2.600 € - 3.200 €
• ARBEITSZEITEN:
• 5 Tage die Woche / 40h (Teilzeit nach Absprache möglich)
• Wir sind für unsere Kunden Mo-So von 08-20h erreichbar. Deine Freizeit ist uns genauso heilig wie dir! Deshalb legen wir hohen Wert auf frühzeitige Schichtplanung, versuchen einzelne Wünsche bestmöglich zu berücksichtigen und natürlich darfst du immer wieder auch im Homeoffice arbeiten.
  

Bereit zu surfen?

Wir freuen uns auf deine Bewerbung! Für Rückfragen kannst du dich auch gern jederzeit an uns unter [email protected] wenden.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!

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• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada12 d’abr.

Machine Learning

Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you interested in assisting researchers in training the next generation of audio machine-learning models? This research aims to improve the models' understanding of human speech and requests and make them more friendly and compassionate.

Requirements

• Native fluency in Spanish
• Ability to express a wide range of emotions through voice
• Ability to record in a quiet environment without background noise
• Access to an at home recording studio
• Experience with any voice-related work (e.g., voiceover acting, podcasting, audio narration)
• Access to a high-fidelity microphone for recordings
  
  

Nice To Haves

• Background in on-screen or on-stage acting, classical voice training, or vocal music
• Access to an audio interface device
  
  

Responsibilities

• Record short conversations that convey different emotions, accents, and audio modulations
• Review and provide feedback on recordings made by other users
• Review and edit scripts
• Ensure high-quality audio by maintaining clear, professional recordings
• Save files to Audacity and maintain organized file management
• You can view responses to frequently asked questions here - FAQ Document
  
  

Payment

• Currently, pay rates for core project work for voice recording are up to $40 USD per hour.
  
  

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with the Outlier Privacy Policy and our internal policies and programs designed to protect personal data.

This is a 1099 contract opportunity on the Outlier.ai platform. Because this is a freelance opportunity, we do not offer internships, sponsorship, or employment. You must be authorized to work in your country of residence. If you are an international student, you may be able to sign up for Outlier if you are on a visa. You should contact your tax and/or immigration advisor with specific questions regarding your circumstances.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 d’abr.

Teletreball SaaS

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes.

This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What You'll Do At UiPath

• Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
• Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions
• Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives
• Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones
• Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly
• Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies
• Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact
• Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation
• Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation
• Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan
• Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems
  
  

What You'll Bring To The Team

• Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
• Experience with professional services & attach motions for support/services
• Experience in a high-growth technology company, preferably in the SaaS or RPA space
• Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams
• Excellent communication and interpersonal skills
• Data-driven mindset, with the ability to use data to make informed decisions and drive results
• Strategic thinking and the ability to develop and execute customer success strategies
• Bachelor's degree in business, technology, or a related field (MBA preferred)
• Fluent in Spanish and English - Portuguese is a high plus
  
  

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 d’abr.

Machine Learning

Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you interested in assisting researchers in training the next generation of audio machine-learning models? This research aims to improve the models' understanding of human speech and requests and make them more friendly and compassionate.

Requirements

• Native fluency in Spanish
• Ability to express a wide range of emotions through voice
• Ability to record in a quiet environment without background noise
• Access to an at home recording studio
• Experience with any voice-related work (e.g., voiceover acting, podcasting, audio narration)
• Access to a high-fidelity microphone for recordings
  
  

Nice To Haves

• Background in on-screen or on-stage acting, classical voice training, or vocal music
• Access to an audio interface device
  
  

Responsibilities

• Record short conversations that convey different emotions, accents, and audio modulations
• Review and provide feedback on recordings made by other users
• Review and edit scripts
• Ensure high-quality audio by maintaining clear, professional recordings
• Save files to Audacity and maintain organized file management
• You can view responses to frequently asked questions here - FAQ Document
  
  

Payment

• Currently, pay rates for core project work for voice recording are up to $40 USD per hour.
  
  

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with the Outlier Privacy Policy and our internal policies and programs designed to protect personal data.

This is a 1099 contract opportunity on the Outlier.ai platform. Because this is a freelance opportunity, we do not offer internships, sponsorship, or employment. You must be authorized to work in your country of residence. If you are an international student, you may be able to sign up for Outlier if you are on a visa. You should contact your tax and/or immigration advisor with specific questions regarding your circumstances.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 d’abr.

Machine Learning

Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you interested in assisting researchers in training the next generation of audio machine-learning models? This research aims to improve the models' understanding of human speech and requests and make them more friendly and compassionate.

Requirements

• Native fluency in Spanish
• Ability to express a wide range of emotions through voice
• Ability to record in a quiet environment without background noise
• Access to an at home recording studio
• Experience with any voice-related work (e.g., voiceover acting, podcasting, audio narration)
• Access to a high-fidelity microphone for recordings
  
  

Nice To Haves

• Background in on-screen or on-stage acting, classical voice training, or vocal music
• Access to an audio interface device
  
  

Responsibilities

• Record short conversations that convey different emotions, accents, and audio modulations
• Review and provide feedback on recordings made by other users
• Review and edit scripts
• Ensure high-quality audio by maintaining clear, professional recordings
• Save files to Audacity and maintain organized file management
• You can view responses to frequently asked questions here - FAQ Document
  
  

Payment

• Currently, pay rates for core project work for voice recording are up to $40 USD per hour.
  
  

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with the Outlier Privacy Policy and our internal policies and programs designed to protect personal data.

This is a 1099 contract opportunity on the Outlier.ai platform. Because this is a freelance opportunity, we do not offer internships, sponsorship, or employment. You must be authorized to work in your country of residence. If you are an international student, you may be able to sign up for Outlier if you are on a visa. You should contact your tax and/or immigration advisor with specific questions regarding your circumstances.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 d’abr.

Machine Learning

Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you interested in assisting researchers in training the next generation of audio machine-learning models? This research aims to improve the models' understanding of human speech and requests and make them more friendly and compassionate.

Requirements

• Native fluency in Spanish
• Ability to express a wide range of emotions through voice
• Ability to record in a quiet environment without background noise
• Access to an at home recording studio
• Experience with any voice-related work (e.g., voiceover acting, podcasting, audio narration)
• Access to a high-fidelity microphone for recordings
  
  

Nice To Haves

• Background in on-screen or on-stage acting, classical voice training, or vocal music
• Access to an audio interface device
  
  

Responsibilities

• Record short conversations that convey different emotions, accents, and audio modulations
• Review and provide feedback on recordings made by other users
• Review and edit scripts
• Ensure high-quality audio by maintaining clear, professional recordings
• Save files to Audacity and maintain organized file management
• You can view responses to frequently asked questions here - FAQ Document
  
  

Payment

• Currently, pay rates for core project work for voice recording are up to $40 USD per hour.
  
  

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with the Outlier Privacy Policy and our internal policies and programs designed to protect personal data.

This is a 1099 contract opportunity on the Outlier.ai platform. Because this is a freelance opportunity, we do not offer internships, sponsorship, or employment. You must be authorized to work in your country of residence. If you are an international student, you may be able to sign up for Outlier if you are on a visa. You should contact your tax and/or immigration advisor with specific questions regarding your circumstances.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 d’abr.

Machine Learning

Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you interested in assisting researchers in training the next generation of audio machine-learning models? This research aims to improve the models' understanding of human speech and requests and make them more friendly and compassionate.

Requirements

• Native fluency in Spanish
• Ability to express a wide range of emotions through voice
• Ability to record in a quiet environment without background noise
• Access to an at home recording studio
• Experience with any voice-related work (e.g., voiceover acting, podcasting, audio narration)
• Access to a high-fidelity microphone for recordings
  
  

Nice To Haves

• Background in on-screen or on-stage acting, classical voice training, or vocal music
• Access to an audio interface device
  
  

Responsibilities

• Record short conversations that convey different emotions, accents, and audio modulations
• Review and provide feedback on recordings made by other users
• Review and edit scripts
• Ensure high-quality audio by maintaining clear, professional recordings
• Save files to Audacity and maintain organized file management
• You can view responses to frequently asked questions here - FAQ Document
  
  

Payment

• Currently, pay rates for core project work for voice recording are up to $40 USD per hour.
  
  

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with the Outlier Privacy Policy and our internal policies and programs designed to protect personal data.

This is a 1099 contract opportunity on the Outlier.ai platform. Because this is a freelance opportunity, we do not offer internships, sponsorship, or employment. You must be authorized to work in your country of residence. If you are an international student, you may be able to sign up for Outlier if you are on a visa. You should contact your tax and/or immigration advisor with specific questions regarding your circumstances.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 d’abr.

Office

Warum roadsurfer?

• WORLDS #1 LOVE BRAND: Wir sind der weltweit führende Experte für Campingreisen und Outdoor-Travel. Werde Teil unserer unglaublichen Erfolgsgeschichte.
• TEAMSPIRIT & TEAMEVENTS: Freu dich auf eine kollegiale Atmosphäre mit flachen Hierarchien, jede Menge Spaß und großartigem Teamspirit. Regelmäßige Teamevent kannst du bei uns genauso erwarten wie Ausflüge mit unseren Campern!
• FLEX WORK & WORKACTION: Du bist flexibel hinsichtlich der Arbeitszeit und kannst dank unserer Flex Work Policy zwischen Bürotagen und Home-Office Tagen wechseln und einen Monat pro Jahr aus dem europäischen Ausland arbeiten
• PERSONAL DEVELOPMENT: Wir unterstützen deine persönliche und fachliche Weiterentwicklung durch einen individuellen Growth Plan und unsere Inhouse Academy
• CAMPER BUDGET: Nutze als roadsurfer-Mitarbeiter unsere Camper und erlebe hautnah #happyroadsurfing Lifestyle.
• JOB TICKET/ DIENSTRAD und andere Benefits: Profitiere von unseren zusätzlichen Leistungen!
• DISCOUNTS: Nutze unsere Corporate Benefits Plattform, die Travel Industry Card und Family & Friends Rabatte
• THE PLACE TO BE: Freu dich auf ein wunderschönes, helles Büro mit allem, was das Herz begehrt wie Tischtennisplatte & Kicker. Lass dich außerdem von wöchentlichen Frühstücks- und Mittagsessensangeboten verwöhnen
• OFFICE DOGS: Hunde im Büro sind bei uns herzlich willkommen
  
  

Die Rolle - deine Leidenschaft

• Wir entwickeln dich zum CAMPER-Experten, damit du eigenständig unsere Kund:innen unterstützt. Du bist erster Ansprechpartner und stehst für Fragen hinsichtlich unserer Produkte rent, abo, myroadsurfer und spots zur Verfügung
• First-Level-Support: Du bietest unseren Kunden Lösungen in herausfordernden Reisesituationen an und stellst eine fallabschließende Betreuung sicher.
• Bearbeitung von Buchungsanpassungen: Deine Aufgabe umfasst die Koordination von bestehenden Buchungen und Abos, sei es bei Updates, Umbuchungen oder Stornierungen
• Du arbeitest in enger Abstimmung mit anderen Teams, darunter die Produktentwicklung und unsere internationalen Stationen, um die Servicequalität zu maximieren
  
  

Was du brauchst, um mit uns auf einer Welle zu surfen

• Du hast Lust auf Kundenservice und bist motiviert, auch knifflige Situationen kreativ zu lösen.
• Du bist ein Kommunikationstalent – auf Deutsch und Englisch (weitere Sprachen sind ein Plus)
• Du bist geschickt im Umgang mit Beschwerden und bewahrst in schwierigen Situationen einen kühlen Kopf
• Du hast ein positives Mindset, welches unsere Kund:innen durch das Telefon spüren können
• Du hast eine echte Leidenschaft für Camping, Reisen und Roadtrips
  
  

Dein Vertrag

• GEHALT: Dein Gehalt liegt je nach Erfahrung zwischen 2.600 € - 3.200 €
• ARBEITSZEITEN:
• 5 Tage die Woche / 40h (Teilzeit nach Absprache möglich)
• Wir sind für unsere Kunden Mo-So von 08-20h erreichbar. Deine Freizeit ist uns genauso heilig wie dir! Deshalb legen wir hohen Wert auf frühzeitige Schichtplanung, versuchen einzelne Wünsche bestmöglich zu berücksichtigen und natürlich darfst du immer wieder auch im Homeoffice arbeiten.
  

Bereit zu surfen?

Wir freuen uns auf deine Bewerbung! Für Rückfragen kannst du dich auch gern jederzeit an uns unter [email protected] wenden.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 d’abr.

Teletreball

Empresa: Red Ofisat SLU Población: País: España (ES) Marca: Red Ofisat

Lo que nos hace diferentes

• Nuestras marcas tienen una trayectoria reconocida y somos líderes de mercado.
• Somos la referencia del sector en Posventa.
• Trabajamos con una conciencia sostenible y nos implicamos con la igualdad de oportunidades entre mujeres y hombres.
• Los valores corporativos están muy presentes en el día a día del trabajo (espíritu emprendedor, confianza, integridad y pasión).
• La empresa se preocupa por la conciliación con medidas como la flexibilidad horaria, ampliación de permisos laborales y del periodo de disfrute de las vacaciones y la posibilidad de teletrabajo.
• Ofrecemos un amplio catálogo de formación continua y programas de desarrollo para hacer crecer a nuestros talentos.
• El ambiente de trabajo y el compañerismo son excelentes. Nuestros equipos saben crear un ambiente positivo para superar cualquier reto y tener éxito.
  
  

Lo que conseguimos

Buscamos incorporar a nuestro equipo para sustitución por baja médica.

• Atiende y/o realiza llamadas a clientes siguiendo los protocolos de comunicación establecidos por la empresa en relación al trato con el usuario, para los distintos tipos de servicios solicitados: Consultas, Reclamaciones, Gestión de citas de revisiones, Actualización de datos de clientes, Citación para los controles de calidad, Etc.
• Siguiendo el plan establecido por su responsable realiza la gestión de rutas para los técnicos y/o zonas que se le hayan asignado, y da el apoyo administrativo necesario al técnico durante la ruta de trabajo (entre otros, el traspaso de piezas entre técnicos). Además si fuera necesario realiza el cambio en la gestión de rutas si hubiera avisos de última hora.
• Reporta de la actividad realizada y de las incidencias surgidas a su responsable.
  
  

Lo que nos hace triunfar

• Formación Profesional como administrativo y/o marketing.
• 1 año de experiencia en puestos similares o 2 años como agente de call center.
  
  

Contacto:

Maria Sanchez

+34 944896200