Ofertes d'ocupació per a Atenció al client a Málaga

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 de gen.

Java Jenkins Jira AWS Tomcat Nginx ITIL Office

Stibo DX is the global leader in digital transformation for media enterprises. Our platform and services help automate complex content production and multi-channel delivery for the most ambitious and successful media globally. A global and dynamic team of 200+ employees across Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, Dhaka and Málaga, we combine creativity and innovation with the stability of a long-standing organization.

Our customers include The New York Times, Hearst, Gannett, The Economist, JP Politikens Hus, Mediahuis, The Hindu, and many more.

What you'll be doing

Could you help our customer resolve their issues?

As a 1st-level IT Support Specialist, you will serve as the critical first point of contact for our users, ensuring efficient handling of their technical inquiries. Your role involves troubleshooting common issues, providing clear guidance, and accurately assessing situations to escalate complex cases to the appropriate teams. With your strong communication skills and technical knowledge, you will play a key role in maintaining operational continuity and delivering a seamless IT support experience.

More specifically, you will:

• Responding to customer requests via email, phone, or chat with empathy and professionalism.
• Identifying, analyzing, and documenting customer issues, ensuring they are resolved promptly or escalated to the appropriate second-level support team when necessary.
• Collaborating closely with internal teams to deliver timely solutions and maintain customer satisfaction.
• Maintaining a clear and detailed log of all interactions in our ticketing system

What you'll bring:

Minimum Requirements

1. Fluency in English C1: Essential for effective communication with clients and team members.
2. Proven Service Desk Operations Experience: Practical experience handling service desk tasks is crucial.
3. Living in Malaga (going to the office is required)
4. Availability:

• Able to pick up calls during the day.
• Available for 24x7 support, considering time zone differences (e.g., US time zone).

Desired Knowledge and Skills

1. ITIL Guidelines:

• Background in ITIL is preferred but flexible.
• ITIL certification is a plus but not mandatory or a blocker.

1. Technical Skills (as a plus, all skills can be learned during training):

• Jira: Knowledge of Jira is desired but can be learned during training.
• AWS: Understanding of AWS is a plus, particularly in the context of the big picture rather than detailed infrastructure setup.
• Basic Server Management: Ability to perform basic tasks such as cleaning disk space, restarting services, etc., preferably using tools like Jenkins.
• Virtual Machines: Basic knowledge of using and managing virtual machines.
• Identity Management: Not required but beneficial.
• Database and Server Technologies: Familiarity with Nginx, Tomcat, Java, Varnish, and basic database management.
• Debugging Tools: Ability to use tools like Chrome debugging tools and Dynatrace for preliminary diagnostics.
• Log Management: Understanding of log management tools like Loki and Grafana.

1. Soft Skills:

• Customer Communication: Strong communication skills to keep customers informed and reassured.
• Ownership and Responsibility: Ability to take ownership of issues and ensure they are resolved or adequately escalated.
• Problem-Solving: Ability to perform preliminary diagnostics and understand the nature of issues based on descriptions.
• Team Collaboration: Ability to work with different teams and escalate issues appropriately

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteConsultor
• Publicada11 de gen.

Word Excel Outlook

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

We are recruiting for a Customer Relationship Executive (fixed term contract) for 6 months starting in February 2025.

You will be part of our International Customer Support team and ensure our International clients experience seamless, efficient payroll services across multiple countries.

What do we have to offer?

• A dynamic environment: flexible working hours and working from home
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Free language courses (during your working hours)
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!
  
  

• Provide expert international customer support, managing cases in accordance with global SLAs/KPIs.
• Oversee adherence to payroll calendars and train customers on effective use of our tools.
• Respond to and triage customer queries, ensuring timely resolutions and escalation management.
• Coordinate non-recurring payroll services and tax year-end offerings for international clients.
• Share legislative updates with clients and maintain accurate operational procedures.
• Drive process improvements, ensure compliance with data protection standards, and participate in client calls for smooth payroll delivery.
• Support transitions for new clients and manage legacy systems with high complexity.
  
  

• You have built a first experience in customer support, payroll or international business operations.
• You are fluent in English. Any additional language is welcome.
• You are detail-oriented.
• You have a proactive approach.
• You are skilled in managing customer relationships across diverse teams and passionate to build long lasting relationships with interantional customers.
• You have a good basic knowledge of Microsoft Word, Outlook and Excel.
• You have basic numerical skills.
  
  

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteConsultor
• Publicada10 de gen.

Word Excel Outlook

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

We are recruiting for a Customer Relationship Executive (fixed term contract) for 6 months starting in February 2025.

You will be part of our International Customer Support team and ensure our International clients experience seamless, efficient payroll services across multiple countries.

What do we have to offer?

• A dynamic environment: flexible working hours and working from home
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Free language courses (during your working hours)
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!
  
  

• Provide expert international customer support, managing cases in accordance with global SLAs/KPIs.
• Oversee adherence to payroll calendars and train customers on effective use of our tools.
• Respond to and triage customer queries, ensuring timely resolutions and escalation management.
• Coordinate non-recurring payroll services and tax year-end offerings for international clients.
• Share legislative updates with clients and maintain accurate operational procedures.
• Drive process improvements, ensure compliance with data protection standards, and participate in client calls for smooth payroll delivery.
• Support transitions for new clients and manage legacy systems with high complexity.
  
  

• You have built a first experience in customer support, payroll or international business operations.
• You are fluent in English. Any additional language is welcome.
• You are detail-oriented.
• You have a proactive approach.
• You are skilled in managing customer relationships across diverse teams and passionate to build long lasting relationships with interantional customers.
• You have a good basic knowledge of Microsoft Word, Outlook and Excel.
• You have basic numerical skills.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada7 de gen.

We are seeking a motivated and customer-oriented individual to join our team as a Spanish-speaking Customer Delight Representative in Lisbon, Portugal. You will play a crucial role in ensuring a seamless and positive experience for our Spanish-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via e-mail/phone calls.

Location: Lisbon, Portugal

Relocation package included for international applicants*

Requirements:

• Spanish C2 level
• English B2 minimum
• Customer-Centric Attitude
• Excellent Communication Skills
• Problem-Solving Abilities
• Adaptability: You are comfortable with multitasking in a dynamic and fast-paced work environment.
• Basic Computer Skills
• EU passport
  
  
  

• Competitive compensation package.
• Opportunities for career growth and development.
• A supportive and diverse team environment.
• Comprehensive training and ongoing learning opportunities.
• Please Upload your CV in English*