Key Responsibilities: Provide high-quality customer support to Norwegian-speaking clients, handling inquiries via phone, email, and chat. Assist customers with various banking-related queries, including account information, transactions, and online...
Key Responsibilities:
- Provide high-quality customer support to Norwegian-speaking clients, handling inquiries via phone, email, and chat.
- Assist customers with various banking-related queries, including account information, transactions, and online banking support.
- Troubleshoot and resolve customer issues in a timely and professional manner.
- Ensure compliance with bank policies, security procedures, and data protection regulations.
- Maintain accurate records of customer interactions and solutions provided.
- Escalate complex issues to specialized departments as needed.
- Language Skills: Native Norwegian speaker with B2-C1 proficiency in English.
- Experience: Previous experience in customer support or banking is a plus, but not required.
- Skills:
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a hybrid work environment.
- Good problem-solving abilities and attention to detail.
- Familiarity with basic banking processes and online banking tools is advantageous.
- Mandatory Requirement: Must pass a clean credit check to be considered for the position.
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