Ofertes d'ocupació per a Atenció al client a València

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

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En TM Grupo Inmobiliario, promotora líder turismo residencial, estamos en búsqueda de un/a Técnico/a de Atención al Cliente para unirse a nuestro equipo en Valencia y prestar servicios en nuestro residencial El Puig de Santa María. Serás el principal punto de contacto con nuestros clientes, brindando un servicio excepcional y garantizando su satisfacción en cada interacción.

¿Qué podemos ofrecerte?

• Trabajar en un ambiente dinámico donde aprender y crecer tanto a nivel profesional como personal.
• Salario base + retribución variable y un plan de retribución flexible.
• Tarde libre el día de tu cumpleaños.
• Una sólida cultura de Responsabilidad Corporativa.
  
  

• Realizar el control de calidad de las viviendas y zonas comunes.
• Coordinar con proveedores externos e internos, la preparación de la vivienda para su entrega al cliente.
• Preparar la acogida en la urbanización el día de la entrega y orientar al cliente en la oferta de servicios de la zona.
• Gestionar las incidencias informadas por los clientes, su introducción en el sistema y seguimiento de subsanación.
• Captación de las viviendas de propietarios TM para la gestión de alquileres vacacionales.
• Dirigir con la central de reservas, la actividad vacacional del residencial: reservas, check-in, check-out.
  
  

• Al menos 1 año de experiencia en el servicio de atención al cliente.
• Excelentes dotes de comunicación y atención al cliente.
• Valorable experiencia previa en el sector turístico y hotelero.
• Atención al detalle y gestión en el control de calidad de viviendas
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada12 de maig

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Customer Service Specialist – English Speaker

Location: Valencia, Spain

Sector: Industrial / Technical / Manufacturing

Department: Customer Service / Sales Support

Type: Full-time

About the Company

Our client is an international company operating in the industrial sector, with a strong focus on quality, customer satisfaction, and long-term business relationships. Due to continued growth, the company is seeking a Customer Service Specialist with a high level of English proficiency to join its team in Valencia.

Role Overview

The Customer Service Specialist will be responsible for managing customer requests, coordinating international orders, supporting clients, and ensuring a high-quality service throughout the sales and delivery process.

This position requires excellent communication skills, attention to detail, and the ability to work closely with internal departments such as sales, logistics, production, and finance.

Key Responsibilities

• Manage customer inquiries by email and phone in English and Spanish.
• Process customer orders and ensure accurate information in the system.
• Coordinate order status, delivery dates, documentation, and after-sales support.
• Act as the main point of contact for assigned customers.
• Support the sales team with quotations, order follow-up, and customer information.
• Coordinate with logistics, warehouse, production, and finance teams to solve customer issues.
• Handle complaints, incidents, and delivery delays in a professional and proactive way.
• Maintain customer data, order records, and commercial documentation updated.
• Ensure excellent customer experience and build strong long-term relationships.
• Support continuous improvement of customer service processes.

Requirements

• Previous experience in Customer Service, Sales Support, Back Office, or Order Management.
• High level of English, both written and spoken.
• Spanish fluency required.
• Experience in an industrial, manufacturing, logistics, chemical, plastics, packaging, machinery, or technical environment will be highly valued.
• Strong communication and problem-solving skills.
• High attention to detail and ability to manage several tasks at the same time.
• Good knowledge of MS Office and ERP/CRM systems.
• Proactive, organized, and customer-oriented mindset.

Nice to Have

• Knowledge of another European language such as French, German, Italian, or Portuguese.
• Experience working with international customers.
• Familiarity with export documentation, logistics, or supply chain processes.

What the Company Offers

• Stable position in an international industrial company.
• Professional development and training opportunities.
• Multicultural and collaborative working environment.
• Direct interaction with international customers.
• Competitive salary package according to experience.
• Location in Valencia.

Ideal Candidate

The ideal candidate is a professional with strong customer service skills, a high level of English, and experience supporting clients in a fast-paced international environment. They should be organized, service-minded, and capable of coordinating effectively with different internal departments to ensure customer satisfaction.