Ofertas de empleo de Gerente de Éxito del Cliente en Barcelona

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 feb.

Teletrabajo Office

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.
• FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year
• PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
• THE PLACE TO BE: Look forward to a beautiful, bright office with everything your heart desires
• OFFICE DOGS: Dogs in the office are welcome
  
  

• Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots
• First-Level-Support: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
• Booking Management: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations.
• Team Collaboration: You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality.
  
  

• It would be great if you've worked in customer service or support before, but we also welcome career changers
• You're skilled in both Italian and English communication (knowing more languages is a bonus)
• You're good at dealing with complaints and can stay strong in tough situations
• Knowing how to use Zendesk or a similar support system is a plus
• Your cheerful attitude shines through, even over the phone
• You truly enjoy camping, travel, road trips, and exploring far-off places
  
  

• SALARY: Your salary, depending on experience, ranges between €2,000 - €2,400 per month
• WORKING HOURS:
• We are available to our customers from Monday to Sunday, from 08:00 to 20:00. Your leisure time is as important to us as it is to you! Therefore, we place a high value on early shift planning, attempt to accommodate individual requests, and of course, you can work from home as well
• PLACE TO BE: Remote work is an option, but a presence in our office for at least 2-3 days per week is expected
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 feb.

Teletrabajo Fintech

About Notabene

Working across three continents in eight countries, Notabene is a remote-first and globally distributed team of 40 employees on a mission to make cryptocurrency a part of the everyday economy. As a regulation technology (reg-tech) company, we build tools used by crypto organizations and financial institutions alike to reduce transaction risk and make crypto transfers safe. Notabene is recognized as a vital enabler of the crypto ecosystem, and, to date, we’ve processed over half a trillion dollars worth of transactions!

In October 2024, we announced our $14.5M Series B, led by DRW. This fundraising signals our exciting trajectory of success as we continue to be the leading global platform and network for compliant crypto transactions. We’re proud to have the support of Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more. Notabene is growing fast—and we’re looking for people like you to help shape the future rails of the crypto industry!

The Impact You Will Have

As a Customer Success Manager (EMEA), you’ll play a pivotal role in helping brands and creators collaborate effectively across the EMEA region. Your work will empower our clients to grow, solve creative challenges, and thrive in the rapidly evolving creator economy.

What you will do:

• Own the post-sales customer journey: Lead onboarding, drive adoption, and secure renewals and upsells across SMB and Enterprise accounts.
• Build and maintain relationships: Establish long-term connections with key stakeholders and proactively track and report on customer health metrics.
• Provide expertise and guidance: Educate and support customers in implementing their Travel Rule Compliance programs.
• Act as the voice of the customer: Share actionable insights with internal teams, including competitor trends, customer needs, and feedback on product, sales, and marketing strategies.
• Collaborate cross-functionally: Work with internal teams to improve the overall customer experience by sharing feedback and advocating for customer needs.
  
  

• You’ve directly contributed to increasing the net retention of our customers in EMEA
• You can confidently demonstrate knowledge of both our product and also the wider industry
• Our customers trust and rely on you to help them achieve their goals
• The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows.
• You are able to manage commercial discussions, identify and proactively mitigate risk, and have been able to renew and grow your book of business.
  
  

• Proven experience owning customer success for a region like EMEA, including managing diverse accounts across SMBs and Enterprise.
• Track record in managing a book of business and overseeing the entire customer lifecycle from onboarding to retention and upselling
• Demonstrated ability to create or contribute to scalable customer success processes
• High emotional intelligence, with strong problem-solving skills and a proactive, entrepreneurial mindset. Confident relationship management skills with stakeholders at all levels, including effective communication across diverse audiences
• Exceptional ability to listen, understand, and address customer needs with empathy
  
  

• Experience in fintech, reg-tech, compliance, or an interest in cryptocurrency.
• Previous experience working in a low-resource environment, thriving in ambiguity, and contributing to building systems and processes from the ground up.
  
  

• Flexible Remote Work: Work from anywhere!
• $1000 WFH Stipend: Use within your first year of employment.
• MacBook Pro: Procured by you and your manager to find a model that meets your needs.
• Unlimited PTO: We trust you to take as much as holiday as you need.
• Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.