Ofertas de empleo de Gerente de Éxito del Cliente

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 dic.

Teletrabajo . SaaS Salesforce

About Abacum

Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.

Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in London and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.

We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.

Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning!

Join Our Dynamic Customer Success Team! 🌟

At Abacum, our Customer Success Managers are trusted partners and advocates for our valued customers. In this role, you’ll be at the forefront of ensuring successful product adoption, driving ROI, and fostering long-term retention for key customers in our growing business.

As a Customer Success Manager, your mission will be to deeply understand your customers’ goals, challenges, and workflows. You’ll collaborate closely with them to create tailored success plans that deliver measurable results, helping them achieve their KPIs and maximize the value of the Abacum platform.

By taking a consultative approach, you’ll uncover unique use cases and educate customers on how Abacum’s features align with their specific needs, empowering them to seamlessly integrate the platform into their operations.

If you thrive on building strong relationships, delivering impactful results, and being a critical part of your customers’ success, this is the perfect opportunity for you!

What You’ll Do as a Customer Success Manager:

• Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A teams.
• Own and drive customer outcomes with a relentless focus on delivering measurable success.
• Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption.
• Serve as a storyteller, showcasing the transformative impact Abacum has on customers’ businesses.
• Act as the quarterback of the customer experience, ensuring seamless collaboration across internal and external stakeholders.
• Engage, retain, and educate customers on the full value of Abacum’s product offerings.
• Collaborate with internal teams, including sales, implementation, FP&A, and leadership, to drive customer success and satisfaction.
• Manage complex customer needs, leveraging data analysis to align solutions with business goals.
• Partner with sales to identify growth opportunities, strategizing and executing plans to expand customer accounts.
• Work closely with support and product teams to capture and implement customer feedback.
• Be accountable for net retention, customer happiness, and usage metrics across your book of business.
  
  

• Proven Account Management Expertise: Demonstrated ability to build and nurture strong customer relationships.
• Customer Success Metrics Mastery: Experience driving and tracking NPS, CSAT, CET, and customer health scores to ensure success.
• CS Tech Savvy: Proficient in using tools like Salesforce and other Customer Success platforms to streamline workflows.
• Data-Driven Decision Maker: Strong analytical skills with a track record of using data insights to guide strategies and decisions.
• Skilled Negotiator: Confident in navigating discussions to create win-win outcomes for customers and the business.
• Prioritization Pro: Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
• B2B SaaS Background: Previous experience in the fast-paced and innovative world of B2B SaaS, with a deep understanding of customer needs in this space.
  
  

• Competitive compensation including equity package
• Competitive vacation policy
• Access to Meditopia
• Remote working model and flexible working hours
• Personal development including language courses
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 dic.

. Salesforce

¡Hola! 👋

Estamos buscando al nuevo fichaje estrella para nuestro equipo como CUSTOMER SUCCESS MANAGER.

Somos Sesame HR, la solución digital que ayuda a equipos de Recursos Humanos, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma.

Trabajamos para redefinir la experiencia laboral. Nuestra misión es facilitar el trabajo de managers y profesionales de RRHH para que puedan utilizar su tiempo para crear experiencias de empleado personalizadas y cuidar de sus equipos mientras la compañía sigue consiguiendo resultados de negocio excelentes.

🤓 ¿Qué esperamos de ti?

Por lo tanto, para nosotros es imprescindible que:

• Tengas facilidad e interés en aprender cosas nuevas, así como una necesidad vital por mejorar las cosas y plantearte el estado actual de la herramienta.
• Sepas trabajar en equipo, comunicarte y expresarte.
• Sepas adaptarte a los cambios. Somos una startup así que… ¡puedes esperar bastantes curvas!

Como Customer Success Manager 👨 💻👩 💻 es indispensable que tengas:

• Experiencia de al menos 3 años en un puesto similar al descrito en la oferta
• Experiencia en la gestión de CRM (Hubspot, Salesforce, Pipedrive, etc)
• Experiencia en la gestión de grandes cuentas para productos o servicios de carácter digital
• Alta capacidad de adaptación en entornos de rápido crecimiento
• Nivel de inglés fluido

👨 💻👩 💻 ¿Qué vas a hacer en Sesame?

Tu objetivo será el seguimiento y la fidelización de una cartera de clientes. Buscamos un CSM de grandes cuentas por lo que dicha cartera de clientes estará formada por los clientes más grandes de la empresa. Deberás hacerles seguimiento continuo y así garantizar su felicidad, continuidad como clientes, crecimiento de su contratación, etc.

Y lo mejor del reto es que no estarás sol@ en esto 🤜🤛 trabajarás con un gran equipo de Sales, Customer Support…

¿Aceptas el reto? Da el primer paso aquí 👇