Ofertas de empleo de Gerente de Éxito del Cliente

• Nivel de experiencia---
• Tipo de contratoPor días
• PublicadaNueva

. SaaS Office

Let's build the future together!Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12.000 companies, 200.000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a Spanish-speaking Customer Success Manager. Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team and take care of our Spanish clients. 🙌🏼

Within the Customer Success department, you find Customer Success Managers, Product Specialists, Promote Specialists, and Onboarding Specialists, who are located in Sweden, Finland, France, Spain, Colombia, the US, and New Zealand 👨👩👧👦.

Your Key Responsibilities Will Be To

• Implementing and onboarding new customers
• Helping our customers to use Teamtailor at its full potential, with everything from integrations in our marketplace to best practices and training opportunities
• Working as a strategical advisor & being goal-oriented for our customers
• Working proactively with renewals
• Building strong relationships🤝
• Finding new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling 💰
• Tracking customer accounts to identify churn risk and working actively to prevent them
• Collecting and analyzing customer feedback and presenting it internally
• Collaborating to develop and improve ways of working with customer satisfaction
  
  

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market's best product
• Fixed salary with bonus
• Be part of a great multicultural team
  
  

• Experience in SaaS
• Experience in HR or Recruiting
• Customer Success Experience 🥷🏼
• Experience in project leading, especially complex projects
• Communication, listening, collaboration, adaptability, empathy, and negotiation skills
• Engaged, creative and solution-oriented
• Have the mindset willing to learn and try new things
• Ability to adapt to a fast-paced environment and rapidly-changing market
• Fluent in Spanish and English 🌍
• Extra plus for other languages 🇫🇷🇵🇹🇸🇪🇮🇹
• A ping pong professional 🏓... we're kidding! But we do like to play in our Stockholm Office.
  
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 abr.

. Cloud Coumputing Jira ITIL

At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning in order to grow and make an impact on society... all in a fun way!

It doesn't matter when or where you work. It's about doing meaningful work that advances society. For this reason, we will do everything possible to ensure that you have all the development opportunities by providing a support network, excellent technology, a new work environment, and the freedom to work autonomously. We support you in growing both personally and professionally so that you can make a notable impact on society.

T-Systems is a team of around 28,000 employees worldwide, making us one of the leading global providers of end-to-end integrated solutions. We develop hybrid cloud solutions, artificial intelligence, and drive the digital transformation of companies, industries, the public sector, and ultimately, society as a whole.

We are looking for a motivated and customer-focused Customer Success Manager to join our Open Telekom Cloud Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.

This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.

Key Responsibilities

• Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
  
  

• Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
  
  

• Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
  
  

• Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
  
  

• Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
  
  

• ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
  
  

• Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.
  
  
  
  

• Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.
  
  

• ITIL Certification
  
  

• Familiarity with documentation and project management tools like Confluence and Jira.
  
  

• Strong communication skills in English verbal and written.
  
  

• Customer-oriented mindset with problem-solving capabilities.
  
  

• Ability to collaborate effectively with multiple teams and stakeholders.
  
  

• Proactive attitude and eagerness to learn and grow within the role.
  
  

• Prior experience is a plus but not mandatory; this role is designed for growth.
  
  
  
  

What do we offer you?

• International, positive, dynamic and motivated work environment.
• Hybrid work model (telecommuting/on-site).
• Flexible schedule.
• Continuous training: Certification preparation, access to Coursera, weekly English and German classes...
• Flexible compensation plan: medical insurance, restaurant tickets, day care, transportation allowances...
• Life and accident insurance.
• More than 26 working days of vacation per year.
• Social fund.
• Free service in specialists (doctors, physiotherapists, nutritionists, psychologists, lawyers...).
• 100% of salary in case of medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 abr.

.

¿Te apasiona el mundo de los negocios y aprender de nuevas industrias? ¿Buscas unirte a una startup con retos ambiciosos y crecimiento profesional exponencial? ¿Quieres volverte un experto en el mundo del marketing y ventas B2B?

Si alguna vez has querido ver cómo se escala una empresa real desde dentro, y ser protagonista en vez de espectador, esta es tu oportunidad.

Sobre la empresa:

Flows es la agencia de Cold Emailing que más rápido ha crecido en España desde el 2024:

• Hemos trabajado con +100 clientes nacionales e internacionales como MAPFRE, ThePowerMBA, Continental, Sesame...

• Hemos generado +6000 reuniones comerciales cualificadas para ellos a través de +3.000.000 emails enviados y estrategias outbound exclusivamente.

• Hemos generado +2 millones de euros en facturación para nuestros clientes.

Operamos principalmente en España pero con proyectos también en mercados internacionales como Latinoamérica, Holanda, Alemania y Francia. Nos destacamos en la elaboración de estrategias outbound B2B, la automatización de la extracción de datos y la segmentación precisa de clientes potenciales para entregar mensajes de venta personalizados en el momento adecuado, aumentando así la conversión a llamadas cualificadas para nuestros clientes.

Descripción del trabajo:

Hay una oportunidad muy grande en el mercado español para nuestro servicio y por la ambición que nos caracteriza queremos convertirnos en los líderes. A día de hoy necesitamos ampliar el equipo para poder continuar cerrando nuevos clientes y crecer al ritmo que queremos. Por eso estamos buscando a un B2B Growth Manager que se convierta en un experto en el mundo del Cold Emailing B2B creando y reforzando las relaciones con todos nuestros clientes.

En qué consistirá tu día a día:

• Reunirte con nuevos clientes para escuchar y analizar su negocio desde dentro de la mano de su CEO o fundadores.

• Estudiar y entender muy bien el mercado al que nos dirigimos con cada cliente para definir su grupo de clientes ideales y la estrategia outbound a seguir en las campañas.

• Utilizar tu creatividad y la IA para crear 4-8 tests A/B de copys de texto para cada campaña de email con el objetivo de testear ángulos diferentes y descubrir secuencias ganadoras.

• Analizar los datos de las campañas a través de nuestras herramientas y dashboards para decidir qué variaciones optimizar y qué secuencias están trayendo mejores resultados.

• Reunirte bi-semanalmente con nuestros clientes para comentar el resultado de las campañas, validar el feedback de las reuniones de venta y proactivamente plantear nuevas acciones para continuar optimizando las conversiones.

• Testear decenas de herramientas de growth y marketing todos los meses para continuar mejorando nuestros procesos y resultados.

Requisitos:

• Español nativo.
• +2 años de experiencia en generación de leads o marketing/ventas B2B.
• Conocimiento de herramientas de automatización de correo electrónico, técnicas de growth hacking y análisis de datos.
• Experiencia emprendedora de algún tipo o en startups es un plus.
• Disponibilidad para trabajar jornada completa en nuestro Coworking de Ruzafa, Valencia (con flexibilidad horaria).

Esto es lo que te ofrecemos:

• 💰 Salario fijo competitivo + variable por objetivos.

• 💻 MacBook Air + AirPods Pro para que trabajes como te mereces.

• 🌍 Ampliarás tu red de contactos a nivel nacional e internacional trabajando mano a mano con otros emprendedores de éxito.

• 🚀 Este rol es el más importante para Flows porque serás el quinto miembro que se una a una startup que ya ha demostrado tener un potencial y métricas increíbles.

• 💡 Aprenderás cómo es montar y escalar una empresa desde dentro y serás parte de la creación de nuevos negocios junto al equipo de Flows.

• 🧠 Recibirás feedback diario de nuestro CEO para constantemente mejorar, subir el listón y conseguir los objetivos más ambiciosos que nos propongamos. Sin olvidarnos de celebrar y divertirnos por el camino.

Para terminar el proceso de selección:

Si todo esto resuena contigo y estás buscando una oportunidad donde vender sea solo el principio de algo mucho más grande, escríbeme directamente a [email protected]. Cuéntame por qué tú y Flows hacéis match perfecto, y comparte 2-3 ejemplos concretos que demuestren que eres un verdadero A-Player.

¡Mucha suerte y ojalá nos conozcamos pronto!