Ofertas de empleo de Gerente de Éxito del Cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada29 oct.

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Description

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

⭐About Our Client

Our client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Customer Success Manager to join their dynamic team and contribute to their continued success.

Location & Work Set-up: Hybrid - Barcelona

As a Customer Success Manager, you'll help grow revenue and drive platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, youll support clients in achieving their business goalsguiding them through platform onboarding, DSP strategy, optimization, and ongoing success. Youll play a key role in integrating the platform into their digital strategy.

Requirements

Responsibilities:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Qualifications:

• Experience in advertising technology or a related field
• Solid experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development
• Ability to assist, manage and abide by clients needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 oct.

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Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

As part of the Guesty family, YieldPlanet is a leading channel management solution for the hotel industry. Our advanced distribution platform empowers to seamlessly advertise and synchronize listings across multiple booking channels in real time.

Built as a hub connecting OTAs, sales channels, and PMS systems — and trusted as a white-label distribution partner — we’ve been helping professionals execute their strategies and maximize performance for over a decade.

Responsibilities:

Retention & Renewals

• Serve as the primary point of contact for a portfolio of accounts.
• Monitor customer health, proactively identify risks, and implement strategies to reduce churn.
• Manage contract renewals and negotiate terms in alignment with company policies and revenue goals.
• Collaborate closely with finance, sales, and support teams to deliver a seamless customer experience.

Growth & Expansion

• Proactively identify upsell and cross-sell opportunities within existing accounts.
• Coordinate and deliver product demos to potential and existing clients.
• Support the sales team in closing deals and expanding customer engagement.

Product & Training Support

• Lead onboarding and training sessions to ensure clients maximize the value of our solutions.
• Provide continuous knowledge-sharing and best practices to drive customer adoption and satisfaction.

Requirements:

• Fluency in Spanish and Polish, with strong proficiency in English.
• 3+ Customer Success or a client-facing role within the travel-tech or hospitality distribution industry ideally within a technology or software company.
• Strong understanding of online distribution systems in the property management sector.
• Demonstrated ability to learn quickly, adapt to processes, and work in a structured, results-oriented manner.
• Experience in Sales, Upselling or any commercial role.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.