Ofertas de empleo de Gerente de Éxito del Cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada4 feb.

. SaaS

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

We are seeking a Customer Success Manager with a strong analytical and commercial mindset to manage a portfolio of SMB customers and selected key accounts. This role combines client relationship management with data-driven decision-making and commercial acumen. You will be responsible for driving adoption of Rentals United’s solutions, ensuring customer satisfaction, and identifying opportunities to optimize performance and grow revenue.

Rentals United: The Channel Manager. We’re one of the technology leaders in the vacation rentals space, providing an advanced distribution platform for B2B professional short-term rental property managers worldwide (Vacation Rental Owners and Property Managers) looking to advertise and distribute onto multiple worldwide booking channels in real time. The Channel Manager is a hub type of platform working with a variety of integrations - from OTAs and Sales Channels to PMSes, and serving a White Label distribution solution. When we started in 2014, our primary goal was to make sure there are no overbookings. More than 10 years later, we are business partners for the top STR professionals helping them execute their strategies on top sales channels and OTAs.

Responsibilities:

Account Management

• Act as the primary contact for a portfolio of SMB and strategic key accounts.
• Build long-term client relationships, ensuring the successful adoption and retention of Rentals United solutions
• Manage renewals and contract discussions to secure long-term partnerships.

Customer Growth & Commercial Success

• Identify upsell and cross-sell opportunities to increase customer lifetime value.
• Collaborate with the sales team on expansion opportunities and revenue growth initiatives.
• Deliver product presentations and business reviews to highlight ROI and align on future growth.

Analytics & Insights

• Analyze customer performance metrics (e.g., bookings, revenue, occupancy, distribution health).
• Provide actionable insights and strategic recommendations to improve results.
• Use data to proactively identify risks (churn, underutilization) and implement corrective measures.

Customer Enablement & Support

• Lead onboarding and training sessions to maximize adoption and ensure smooth implementation.
• Share best practices, industry benchmarks, and optimization strategies to help clients succeed.
• collect customer feedback and collaborate with product teams to influence the roadmap.

Requirements:

• Experience in Customer Success, Account Management, or Commercial roles (hospitality, travel tech, or SaaS preferred).
• Strong analytical skills with the ability to translate data into insights and strategies.
• Proven track record in managing SMB accounts and exposure to larger, key accounts.
• Excellent communication, negotiation, and presentation skills.
• Fluent in Spanish & English, any other European language, especially Italian is a plus.
• Results-oriented, with the ability to balance customer advocacy and commercial objectives.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada3 feb.

. Office

• Role: Customer Success Manager
• Department: Solutions
• Location: Any ICEYE office in Europe
• Reports to: Head of Customer Success, Solutions
• Employment type: Permanent
• Working type: Hybrid
• Employment is subject to applicable security screening (incl. SUPO)
  
  

The Mission of the Role:

In this role you will ensure European government clients successfully use ICEYE's satellite data to manage natural disasters.

Satellite data is only valuable if it's used effectively during a crisis. You act as the essential link between ICEYE's radar technology and the European government officials who rely on it. Your job is to ensure these public sector clients aren't just buying data, but are actively integrating it into their emergency response plans to monitor floods and fires in real-time.

Who We Are

ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE's world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world's largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy - day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits.

As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE's near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring (including oil-spill detection), and finance, contributing to global security and community resilience.

ICEYE operates internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, and the US. The company has more than 900 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Requirements

We are seeking a Customer Success Manager to join ICEYE's global Solutions organisation, to focus on supporting our business and growth in Europe. The Solutions team's mission is to deliver unique insights and solutions to Government, Utilities, Insurance and Finance customers utilising the data produced by our proprietary constellation of radar enabled satellites and other sensors and sources.

Our initial area of focus is natural catastrophe use cases as they relate to both the public and private sectors. As a Customer Success Manager focusing on our government business in Europe, you will collaborate closely with ICEYE's regional Solutions Sales team to help customers on the assessment, definition, planning and implementation of highly innovative natural catastrophe solutions based on ICEYE's satellite constellation. You will also be responsible for working closely with our Product Management and Product Operations teams to coordinate customer feedback and the reliable delivery of ICEYE's solutions.

In this role you will:

• Lead the onboarding process for clients and facilitate an effective and successful implementation and usage of ICEYEs products and solutions.
• Understanding the customer's needs and expectations and providing effective ICEYE solutions that meet their requirements and address existing challenges.
• Assessment of product fit/business benefit in the customer context and developing together with the customer an approach to achieve sustainable value add from ICEYE's products and solutions.
• Joint customer / ICEYE solution implementation planning & management.
• Develop and nurture relationships with key stakeholders throughout the whole customer lifecycle, including:
• Providing customers with guidance on the use of ICEYE's products and solutions and proactively assisting them in resolving any challenges that may arise.
• Monitoring customer satisfaction levels and tracking key performance indicators (KPIs) to ensure that customer expectations are being met.
• Developing and implementing strategies to enhance customer satisfaction and loyalty.
• Closely collaborate with the broader Sales team to support client contract renewals and identify opportunities for up- and cross-selling, as well as sharing best practices and success stories.
• Gather and analyse customer feedback and identify areas for improvement in ICEYE's products and solutions; closely collaborate with the product and development teams to drive product improvements and ensure customer's needs are met.
• Obtain and maintain an in-depth understanding of ICEYE's Natural Catastrophe (NatCat) products to effectively address client needs and requests, and offer strategic guidance on product utilisation.
• Keep up to date on industry trends and best practices and proactively recommend improvements to ICEYE's customer success approach and processes.
  
  

Requirements

• Experience in a Customer Success, Sales, Project Management or other customer-facing role
• Background working with in the public-sector or with public-sector customers (insurance, banking or utilities is an additional plus)
• Excellent English-language communication and interpersonal skills (working proficiency in Spanish, Greek, or Portuguese is a strong plus)
• Ability to build strong relationships with customers and colleagues
• Familiarity with geospatial technologies, remote sensing or natural catastrophe solutions
• Passionate about the potential to drive innovation and transformation using unique new sources of data
• Ability to work in a fast-paced environment in a growth company and eagerness to learn and adapt quickly.
  
  

Key Competences

In addition to the requirements above, we evaluate candidates on these key qualities throughout the hiring process:

• Intellectual Firepower: Rapidly comprehends, structures and synthesizes complex information, draws accurate conclusions, and communicates them with clarity.
• Passion & Work Ethic: Brings sustained motivation, resilience, and high personal standards to every challenge.
• Ownership & Action: Assumes full accountability for outcomes, acting decisively, and ensuring commitments are delivered.
• Team Player: Works collaboratively across teams, contributing to shared success, and engaging in constructive debate.
• Integrity & Growth Mindset: Operates with transparency and humility, learns from setbacks, and actively seeks opportunities to grow.
  
  

Application Process

• TA Screen
• HM interview
• Panel interview
• Task presentation
  
  

Benefits

What We Offer at ICEYE

At ICEYE, you will join a diverse and highly engaged team united by the ambition to make the impossible possible. We know that we will succeed only through exceptional people in our team — which is why your growth, wellbeing, and success are a priority.

As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. You will benefit from continuous professional development, training opportunities, and a culture that values collaboration, curiosity, and integrity. ICEYE is a place where your contributions have a visible impact, and where we celebrate success together.

Benefits: (subject to candidate location)

• A job that matters in a dynamic Defence Technology and Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Occupational healthcare, occupational, and accident insurance
• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
  
  

Our Commitment to Diversity, Equity, and Inclusion

At ICEYE, we believe that diversity isn't just a buzzword - it's our greatest asset.

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences.

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger.

We welcome applications from people of all backgrounds, including those who may need workplace adjustments. If you require any specific accommodations or assistance during the recruitment process for any reason, please let us know.

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 dic.

. Fintech Word

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike—with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

About The Role

We're looking for a Customer Success Manager to join our Customer Experience team at Pleo. In this role, you'll help own a portfolio of customers to drive adoption and deliver measurable outcomes and be part of the Customer Success Management team as we scale our proactive relationship management and data-driven interventions. If you're excited about optimising customer journeys and solving complex process pain points and are passionate about fintech and customer excellence, then this is the opportunity for you!

Who You'll Be Working With And Reporting To

You'll report to our Manager of Customer Success Southern EU and work closely with teams in Product, Support and Implementation. Our team is highly collaborative and dedicated to securing renewals and preventing churn through strategic coordination.

What You'll Be Doing

As a Customer Success Manager, you will:

• Drive adoption, leading targeted enablement and one to many programmes to ensure customers are getting maximum value from the Pleo product
• Align customer objectives with product capabilities, setting clear milestones and KPIs to track progress
• Use health scores and product adoption metrics to proactively identify risks and execute mitigation plans to prevent churn
• Ensure stakeholders are prepared for upcoming product releases and process updates through clear, structured communication
• Categorise and disseminate customer insights to Product and Operations to inform service improvements and the product roadmap
  
  

To put things into context, we currently have automated health scoring, and you can expect to work with the following tech stack: HubSpot, Vitally, Slack and Notion

What You Bring

You'll thrive in this role if you have:

• A proactive and goal oriented mindset, driving your own tasks to meet targets without constant supervision
• Strong consultative skills and the ability to be a trusted business advisor to customers
• An open, positive, and contagious energy that influences both customers and colleagues
• A true enjoyment for helping others scale and improve, dedicated to customer growth
• Excellent empathy and communication skill, capable of connecting with customers on an emotional level
• A passion for continuous improvement, always seeking to optimise processes and results
• Experience in a fast paced, dynamic environment with varied tasks, from customer calls to internal product meetings.
  
  

How You'll Develop In This Role

In your first 6 months at Pleo, you'll:

• Lead the adoption strategy for your assigned portfolio to drive measurable impact in customer health and product usage
• Collaborate with the product team by sharing customer feedback to improve our product and services
• Grow your skills in fintech best practices, taking on new challenges as Pleo continues to scale
  
  

This role is a good fit for you if:

• You enjoy the balance of high level strategy and hands on execution
• You are data driven and like using metrics to tell a story and drive your daily priorities
• You are used to manage a high volume customer portfolio while maintaining consistent engagement across all accounts
  
  

This role is not a good fit for you if:

• You prefer reactive support over proactive, long term relationship management
• You find it challenging to navigate complex stakeholder landscapes or manage cross-functional dependencies
• You prefer a stable, predictable routine over a fast paced, evolving environment
  
  

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets 🍜
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Access to Myndup for free mental health and well being support
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
  
  

The Interview Process:

• Intro call: A 30 minute chat with our Talent Acquisition Partner to discuss the role and your experience
• Hiring Manager Interview: A deeper dive into your Customer Success experience and how you manage portfolio of customers
• Challenge and Team Interview: We will send you a take home test and invite you to present during a 60 minute team interview. This is an opportunity to show us how you would handle a real world customer health scenario
• Bar Raiser: A final interview with our Director of Customer Success
  
  

Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success!

Last time we hired a Customer Success Manager, we received a large number of applications but only a few were selected for an intro call. Some of the key reasons why previous candidates didn’t make it past the application screening stage include:

• CV writing and content: it was very clear that many of the CVs we saw were very generic and AI generated. There is no issue with leveraging AI to help with CV writing, there was little indication of what real impact the candidates had in their previous experience. You might have heard of the “Achieved X, as measured by Y, by doing Z” formula (credit Laszlo Bock ~2014), this is a great way to give a clear picture of what you have actually worked on. A link to the company websites of your previous roles is also a huge help!
• Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process
• Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc
  
  

About Your Application

• Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
• We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support team isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
• We can only achieve our goals if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes. We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs
• When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page