Ofertas de empleo de Gerente de Éxito del Cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada14 oct.

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About Qualifyze:

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.

With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

Role Overview:

At Qualifyze, we don't just support our customers — we partner with them to reduce risk and accelerate innovation in life sciences. As a Customer Success Manager (CSM), you’ll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions.

You’ll manage a portfolio of accounts across our APAC market, acting as the main point of contact throughout the customer lifecycle. You’ll collaborate with Senior CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience.

Main Responsibilities:

• Build and maintain strong relationships with pharmaceutical clients post-sale.
• Guide customers through the audit journey, ensuring smooth coordination and high satisfaction.
• Conduct regular check-ins and act as the first point of contact for operational and support matters.
• Support onboarding, adoption, and ongoing engagement across a high volume of accounts.
• Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals.
• Collaborate with Account Managers on strategic growth opportunities.
• Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams.
• Share customer feedback and data insights to improve our product and services.

Main Requirements:

• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar).
• Excellent communication and interpersonal skills in English and Chinese. Any additional languages are a plus.
• Strong organizational skills and attention to detail.
• A proactive and solution-oriented mindset, with the ability to work independently and as part of a team.
• Comfortable in a dynamic, fast-paced, and changing environment — previous experience in a startup or scale-up is a strong plus.
• Interest in the pharma or life sciences industry.
• Experience working with CRM tools (HubSpot preferred).

💰 Salary

At Qualifyze, our salary ranges are transparent internally, and we aim to follow a similar approach externally. For this role, we’re happy to share a reference point within the band: the expected salary range is around 31k – 42k € on target earning, centred around the median.

Final compensation will depend on experience and performance during the process, with some flexibility within the range.

What do we offer?

• 💰Competitive, annually reviewed compensation package
• 🌴Country vacation package that increases with your tenure
• 🏋🏽 ♀️Country specific benefits offering incl. private health care, fitness and meal allowances
• 🚀Annual personal development budget to increase your impact
• 🌎Hybrid working mode, plus up to 3 months of the year work from anywhere.
• 💻All the best kit and tools to work effectively
• 🎉Annual in person all company event and celebration in Europe
• 👫Working with an exceptional team, doing some of the best work of your career

Use of AI in Our Recruitment Process:

We believe in a human-led hiring process. All applications are reviewed manually by our Talent Acquisition team, and neither Talent Acquisition nor Hiring Managers use AI to screen, filter, rank, assess, or make decisions about candidates, including during interviews and assessments. During interviews, AI may be used only to support note-taking and transcription.

All hiring decisions are made by people!

Diversity & Inclusion at Qualifyze:

At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.

We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age. Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 oct.

. Agile SaaS Office

About Centric Software

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Customer Success Manager (Italian Market) - Centric Shoppingfeed

Location: Alicante, Spain (preferred hybrid model: 3 days/week in office)

Alternative: Full remote may be considered for particularly strong or specialized candidates.

Solution Focus: Shoppingfeed

Region: Southern Europe (Primary focus: Italy)

About Centric Shoppingfeed

At Centric Shoppingfeed, we help online sellers publish their product catalogs on marketplaces and digital marketing platforms across Europe and the United States.

Every day, we provide our clients with the support they need to successfully sell on marketplace platforms such as Amazon, ManoMano, Zalando, and AliExpress through our integration and optimization software. At the same time, we help them promote their products through digital advertising campaigns on channels such as Google, Facebook, Awin, and Criteo to attract high-quality traffic to their eCommerce websites.

To help customers maximize value from our platform and build long-term loyalty, we created our Customer Success team. This department operates at the intersection of Product, Support, Sales, and Marketing, helping merchants achieve their business goals while providing valuable customer insights to internal teams.

To provide dedicated support and strategic guidance to our growing customer base in Italy, we are currently looking for a Customer Success Manager (Italian Market) - Centric Shoppingfeed to join our Alicante office.

Job Responsibilities

• Provide functional and technical assistance to merchants via phone and ticketing systems in the daily use of the Centric Shoppingfeed platform.
• Ensure merchants and brands fully understand and utilize all features offered by our solution.
• Respond to customer questions and issues while maintaining a high level of customer satisfaction.
• Act as a liaison with the technical support team when merchant issues go beyond functional support.
• Build and maintain long-term customer relationships based on trust and strategic advisory.
• Serve as a trusted partner to merchants and brands in the Italian market, understanding their business objectives, market dynamics, and growth opportunities.
• Help customers optimize their revenue according to their needs, business sector, and market opportunities.
• Represent the voice of the customer internally to support the continuous improvement and development of the platform.
• Maintain a very low churn rate and identify opportunities to increase revenue within the assigned customer portfolio.
  
  

• Educational background in Marketing, eCommerce, Languages, Communication, Technology, or a related field is highly valued.
• Proficiency in Microsoft Office tools and the ability to quickly learn collaborative platforms such as Slack, Zendesk, Planhat, HubSpot, and similar tools.
  
  

• Italian: Fluent (required). Native or near-native proficiency strongly preferred, with a solid understanding of the Italian business and eCommerce landscape.
• Spanish: Fluent (required).
• English: Fluent (required for communication with international Centric Shoppingfeed and Centric Software teams).
  
  

• Portuguese
• French
  
  

• Customer Success, Account Management, or Client Services within a SaaS environment.
• eCommerce platforms, online retail, or digital marketplaces.
• Digital marketing, product feeds, or performance marketing solutions.
• Strong knowledge of the Italian eCommerce, marketplace, and digital marketing ecosystem.
  
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 oct.

Excel

• Tienes experiencia en el mundo SaaS?
• Hablas inglés C1?

¿Dónde vas a trabajar?

Empresa de sector IT busca incorporar un perfil de customer success

Descripción

Las funciones a realizar son:

• Realizar el onboarding y acompañamiento inicial de nuevos clientes.
• Atender consultas e incidencias de los clientes asignados
• Realizar seguimientos periódicos para garantizar la satisfacción del cliente.
• Coordinación interdepartamental
• Colaborar con el equipo comercial en procesos de renovación de contratos.
• Identificar nuevas necesidades u oportunidades de mejora dentro de las cuentas asignadas.
• Participar en la mejora continua de los procesos de atención y experiencia de cliente

¿A quién buscamos (H/M/D)?

Se busca un perfil que:

• Se busca un perfil familiarizado con la tecnologia
• El perfil tendrá que tener conocimientos en Excel y Sage
• Tener experiencia previa como Customer Success
• Hablar inglés y castellano en nivel C1/C2.
• Perfil con capacidad analitica y gestión de equipo
• Plus: tener experiencia previa gestionando equipos

¿Cuáles son tus beneficios?

• Se ofrece salario competitivo + variable
• Contrato indefinido
• Proyecto estable y con recorrido
• Buen ambiente laboral
• Horario flexible