Ofertas de empleo de Gerente de Éxito del Cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 nov.

. Office

Do you love building relationships and helping clients achieve measurable results?

Are you motivated by seeing your work directly impact customer success and long-term partnerships? Do you thrive in a dynamic, international environment where collaboration and results go hand in hand?

If that sounds like you, keep reading.

Your Mission

In this pivotal role, you will be the primary point of contact for our valued customers, fostering strong relationships and ensuring their success through our services. You'll coach and motivate solution providers to get the most out of our service, ensuring they generate valuable leads and connections through 1-to-1 meetings and invitation-only events. This role is sales-driven, as you'll act as an extension of our sales team, fostering long-term customer relationships and driving repeat business.

In This Role, You Will

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
• Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.
• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.
• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.
  
  

• Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field.
• Proven track record of building and nurturing strong client relationships.
• Excellent communication and interpersonal skills, with a professional and engaging demeanor.
• Full professional proficiency in French and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also thriving in a collaborative environment.
  
  

• Performance rewarded: You’ll receive an attractive compensation package with base salary, commission that is reflective of your efforts.
• Growth and learning: From day one, you’ll benefit from a four-week onboarding program and continuous coaching through our international AL Academy, ensuring you’re always developing and moving forward in your career. 
• Recharge & Thrive: We care about your well-being and want you to stay energized both inside and outside of work. That’s why you can earn up to 12 extra vacation days each year.
• We win together: Collaboration is our driving force, and every success is shared. That’s why we love bringing people together through company trips, international events, and local office celebrations — whether it’s hitting the slopes in Levi, running the Berlin Marathon together, or celebrating milestones across our offices in Europe.
• Annual company trip: Every summer, all employees from our different offices come together in Finland for an exciting company trip — a mix of team building, knowledge exchange, and celebrations. 
• Global Community & Diversity: Diversity is part of our DNA. With colleagues from over 50 nationalities, you’ll join an international community where every culture, perspective, and background fuels innovation and success.  
  
  

• Screening video call with our Recruitment Team
• First interview with the Hiring Manager
• Second interview with a team member
• Reference check and/or short personal assessment
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada5 nov.

Teletrabajo Cloud Coumputing SaaS IoT

• Impacto directo en clientes estratégicos globales
• Desarrollo profesional en una empresa tecnológica en expansión.

¿Dónde vas a trabajar?

Compañía tecnológica internacional especializada en soluciones digitales para la gestión de operaciones críticas e infraestructuras industriales.

Descripción

Como Customer Success Manager, serás la persona responsable de garantizar que los clientes obtengan el máximo valor de las soluciones tecnológicas de la compañía, actuando como principal punto de contacto y socio estratégico a largo plazo.

Tus principales responsabilidades incluirán:

• Gestionar una cartera de clientes nacionales e internacionales.
• Comprender los objetivos de negocio de cada cliente y definir planes de éxito personalizados.
• Realizar reuniones periódicas de seguimiento y revisiones de cuenta.
• Monitorizar indicadores de satisfacción, adopción.
• Liderar procesos de onboarding y puesta en marcha de nuevos clientes.
• Coordinar equipos técnicos y de operaciones para asegurar el cumplimiento de entregables y acuerdos de servicio.
• Resolver incidencias y anticipar potenciales riesgos operativos.
• Impulsar la adopción de nuevas funcionalidades y casos de uso.
• Detectar oportunidades de crecimiento comercial dentro de las cuentas asignadas.
• Colaborar con áreas de producto y negocio para trasladar el feedback del mercado y de los clientes.

¿A quién buscamos (H/M/D)?

• Experiencia mínima de 3 años en Customer Success, Account Management o gestión de clientes B2B.
• Experiencia en entornos SaaS, plataformas cloud, IoT, software industrial o tecnologías relacionadas.
• Capacidad para gestionar clientes internacionales y múltiples interlocutores.
• Orientación al cliente y a resultados.
• Excelentes habilidades de comunicación y gestión de relaciones.
• Experiencia en identificación de oportunidades de upselling y cross-selling.
• Capacidad para coordinar equipos técnicos y operativos.
• Inglés y español profesionales (imprescindible).
• Conocimiento de CRM y herramientas de seguimiento de clientes.
• Mentalidad analítica y capacidad para trabajar con KPIs de adopción, satisfacción y retención.

¿Cuáles son tus beneficios?

• Incorporación a una compañía tecnológica con fuerte crecimiento internacional.
• Desarrollo profesional y visibilidad internacional.
• Oficinas ubicadas en Madrid.
• Salario competitivo acorde a experiencia.