Ofertas de empleo de Gerente de Éxito del Cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 abr.

Teletrabajo Office

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.
• FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year
• PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
• JOB BIKE: Stay fit with our job bike offer
• DISCOUNTS: Use our Corporate Benefits Platform, the Travel Industry Card and Family & Friends Discounts
• THE PLACE TO BE: Look forward to a beautiful, bright office with everything your heart desires, like table tennis and table football. You can also enjoy our weekly breakfast and lunch specials
• OFFICE DOGS: Dogs in the office are welcome
  
  

• Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots
• First-Level-Support: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
• Booking Management: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations
• Team Collaboration: You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality
  
  

• It would be great if you've worked in customer service or support before, but we also welcome career changers
• You're skilled in both French and English communication (knowing more languages is a bonus)
• You're good at dealing with complaints and can stay strong in tough situations
• Knowing how to use Zendesk or a similar support system is a plus
• Your cheerful attitude shines through, even over the phone
• You truly enjoy camping, travel, road trips, and exploring far-off places
  
  

• SALARY: Your salary, depending on experience, ranges between €2,600 - €3,000 per month
• WORKING HOURS:
• We are available to our customers from Monday to Saturday, from 09:00 to 18:00. Your leisure time is as important to us as it is to you! Therefore, we place a high value on early shift planning, attempt to accommodate individual requests, and of course, you can work from home as well
• Willingness to work on weekends and holidays (with Sunday and holiday premiums)
• PLACE TO BE: Remote work is an option, but a presence in our Munich office for at least 2-3 days per week is expected
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada21 feb.

SaaS IoT

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.  

We build. We create impact. 

Within the CSM department, you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions will include:

• Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support, maintenance, and asset management, in collaboration with stakeholders (support, sales, client project managers, experts, etc.).
• Coordinating teams: Working with support teams, client project managers, and other stakeholders to ensure quality service and meet service contract commitments.
• Managing service contract budgets: Tracking and managing the budgets of service contracts.
• Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.
• Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.
• Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
• Developing improvement plans: Creating continuous improvement plans and associated actions.
• Proactively proposing service evolutions: Suggesting proactive service improvements, costing them, and presenting them to the client in collaboration with the Key Account Manager (KAM).
• Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.
  
  

Qualifications we’re looking for.    

• Proven significant experience in the same role
• Ability to understand customer's needs and build trust-based relationships
• Native spanish is required + fluent in english (the manager and the hiring team don't speak spanish)
  
  

We innovate. We help communities thrive. 

 VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.  

 The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Pay: Competitive pay, shareholder equity and benefits
  
  

• Schedule: A flexible, hybrid work schedule  
  
  

• Career Growth: E-learning opportunities and workshops, and global mobility potential  
  
  

Not the right opportunity for you?  
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