Ofertas de empleo de Gerente de Éxito del Cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

SaaS IoT

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.  

We build. We create impact. 

Within the CSM department, you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions will include:

• Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support, maintenance, and asset management, in collaboration with stakeholders (support, sales, client project managers, experts, etc.).
• Coordinating teams: Working with support teams, client project managers, and other stakeholders to ensure quality service and meet service contract commitments.
• Managing service contract budgets: Tracking and managing the budgets of service contracts.
• Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.
• Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.
• Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
• Developing improvement plans: Creating continuous improvement plans and associated actions.
• Proactively proposing service evolutions: Suggesting proactive service improvements, costing them, and presenting them to the client in collaboration with the Key Account Manager (KAM).
• Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.
  
  

Qualifications we’re looking for.    

• Proven significant experience in the same role
• Ability to understand customer's needs and build trust-based relationships
• Native spanish is required + fluent in english (the manager and the hiring team don't speak spanish)
  
  

We innovate. We help communities thrive. 

 VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.  

 The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Pay: Competitive pay, shareholder equity and benefits
  
  

• Schedule: A flexible, hybrid work schedule  
  
  

• Career Growth: E-learning opportunities and workshops, and global mobility potential  
  
  

Not the right opportunity for you?  
Share this job with a friend or search all careers at vusiongroup.com/careers.  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 feb.

Teletrabajo Office

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.
• FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year
• PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
• THE PLACE TO BE: Look forward to a beautiful, bright office with everything your heart desires
• OFFICE DOGS: Dogs in the office are welcome
  
  

• Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots
• First-Level-Support: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
• Booking Management: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations.
• Team Collaboration: You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality.
  
  

• It would be great if you've worked in customer service or support before, but we also welcome career changers
• You're skilled in both Italian and English communication (knowing more languages is a bonus)
• You're good at dealing with complaints and can stay strong in tough situations
• Knowing how to use Zendesk or a similar support system is a plus
• Your cheerful attitude shines through, even over the phone
• You truly enjoy camping, travel, road trips, and exploring far-off places
  
  

• SALARY: Your salary, depending on experience, ranges between €2,000 - €2,400 per month
• WORKING HOURS:
• We are available to our customers from Monday to Sunday, from 08:00 to 20:00. Your leisure time is as important to us as it is to you! Therefore, we place a high value on early shift planning, attempt to accommodate individual requests, and of course, you can work from home as well
• PLACE TO BE: Remote work is an option, but a presence in our office for at least 2-3 days per week is expected
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 feb.

Teletrabajo Fintech

About Notabene

Working across three continents in eight countries, Notabene is a remote-first and globally distributed team of 40 employees on a mission to make cryptocurrency a part of the everyday economy. As a regulation technology (reg-tech) company, we build tools used by crypto organizations and financial institutions alike to reduce transaction risk and make crypto transfers safe. Notabene is recognized as a vital enabler of the crypto ecosystem, and, to date, we’ve processed over half a trillion dollars worth of transactions!

In October 2024, we announced our $14.5M Series B, led by DRW. This fundraising signals our exciting trajectory of success as we continue to be the leading global platform and network for compliant crypto transactions. We’re proud to have the support of Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more. Notabene is growing fast—and we’re looking for people like you to help shape the future rails of the crypto industry!

The Impact You Will Have

As a Customer Success Manager (EMEA), you’ll play a pivotal role in helping brands and creators collaborate effectively across the EMEA region. Your work will empower our clients to grow, solve creative challenges, and thrive in the rapidly evolving creator economy.

What you will do:

• Own the post-sales customer journey: Lead onboarding, drive adoption, and secure renewals and upsells across SMB and Enterprise accounts.
• Build and maintain relationships: Establish long-term connections with key stakeholders and proactively track and report on customer health metrics.
• Provide expertise and guidance: Educate and support customers in implementing their Travel Rule Compliance programs.
• Act as the voice of the customer: Share actionable insights with internal teams, including competitor trends, customer needs, and feedback on product, sales, and marketing strategies.
• Collaborate cross-functionally: Work with internal teams to improve the overall customer experience by sharing feedback and advocating for customer needs.
  
  

• You’ve directly contributed to increasing the net retention of our customers in EMEA
• You can confidently demonstrate knowledge of both our product and also the wider industry
• Our customers trust and rely on you to help them achieve their goals
• The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows.
• You are able to manage commercial discussions, identify and proactively mitigate risk, and have been able to renew and grow your book of business.
  
  

• Proven experience owning customer success for a region like EMEA, including managing diverse accounts across SMBs and Enterprise.
• Track record in managing a book of business and overseeing the entire customer lifecycle from onboarding to retention and upselling
• Demonstrated ability to create or contribute to scalable customer success processes
• High emotional intelligence, with strong problem-solving skills and a proactive, entrepreneurial mindset. Confident relationship management skills with stakeholders at all levels, including effective communication across diverse audiences
• Exceptional ability to listen, understand, and address customer needs with empathy
  
  

• Experience in fintech, reg-tech, compliance, or an interest in cryptocurrency.
• Previous experience working in a low-resource environment, thriving in ambiguity, and contributing to building systems and processes from the ground up.
  
  

• Flexible Remote Work: Work from anywhere!
• $1000 WFH Stipend: Use within your first year of employment.
• MacBook Pro: Procured by you and your manager to find a model that meets your needs.
• Unlimited PTO: We trust you to take as much as holiday as you need.
• Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 feb.

SharePoint Salesforce

¡ÚNETE A NUESTRO EQUIPO COMO CUSTOMER SUCCESS MANAGER EN ePackPro!

En ePackPro, con más de 12 años de experiencia, somos líderes en la digitalización de procesos HACCP, con presencia en más de 40 países y más de 170,000 usuarios activos diarios. Buscamos un Customer Success Manager para unirse a nuestro equipo en constante crecimiento.

Hoy en día, ePackPro es:

• 200 colaboradores
• 18,000 restauradores utilizando nuestra solución
• 23M€ de facturación en 2023 (+30% de crecimiento anual)
• Presencia en 40 países

Misión principal:

Onboarding de clientes:

• Gestionar el proceso tras la firma del contrato, coordinando con áreas como calidad, producción y contabilidad.
• Organizar la instalación y formación inicial.
• Medir la satisfacción y detectar áreas de mejora post-formación.

Soporte post-onboarding:

• Atender solicitudes de clientes (contratos, adiciones de equipo).
• Resolver peticiones en la herramienta y derivar solicitudes complejas al equipo de cuentas.
• Colaborar con soporte técnico a través del CRM.
• Organizar reuniones de parametrización con el equipo de calidad (principalmente a distancia).

Otras responsabilidades:

• Venta de consumibles (impresoras, etiquetas) en interacciones con los clientes.
• Gestión de reclamaciones según urgencia.
• Realización de llamadas salientes para opiniones en Google.

¿Qué buscamos?

• 1-2 años de experiencia en atención al cliente y conocimientos en Horeca y HACCP.
• Nivel avanzado de inglés y francés.
• Experiencia con herramientas como Salesforce, Odoo, Ringover, Teams, SharePoint.

Soft skills:

• Habilidad para gestionar relaciones con clientes.
• Enfoque comercial y capacidad de comunicación fluida.
• Organización y adaptabilidad.

Condiciones laborales:

• Salario competitivo : 25K-30 K€, según experiencia y formación
• Acompañamiento inicial: 1 semana de integración y 2 semanas en Francia con mentores
• Viajes a Francia 2/3 veces al año
• Reuniones semanales de CSM y encuentros mensuales con tu responsable

Si eres una persona organizada, apasionada por el servicio al cliente y buscas crecer en un equipo dinámico, ¡te estamos esperando!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 feb.

Join a leading retail media venture at the forefront of innovation!

Unlimitail is a joint venture between Carrefour and Publicis groups, with the aim of becoming the leader of the retail media market in Europe and LATAM. By combining the power of Carrefour Links' in-store and e-commerce assets and traffic with Publicis Citrus Ad by Epsilon's on-site and off-site retail media technologies, Unlimitail aims to become the leading retail media player in Continental Europe and South America for in-store and digital channels. In addition to our 32 partners, Unlimitail has a strong ambition and business plan to welcome many more retailers to its retail media platform.

Role Overview:

We are looking for a dynamic and detail-oriented Customer Success Manager (Sales Operations) to join our team and play a pivotal role in supporting one of our largest B2B clients. This position offers the opportunity to work closely with both our client and country teams, ensuring the seamless execution of campaigns while driving the growth of the retailer's advertising revenue.

Key Responsabilities:

Sales support:

• Translate client objectives and budgets into comprehensive and well-structured project plans, ensuring a smooth end-to-end (E2E) delivery of retail media campaigns,
• Analyze and interpret performance data and analytics to provide insightful guidance to country teams, suppliers, and brand partners, driving campaign success.

Campaign Execution & Operations:

• Handle campaign setup, oversee campaign implementation, and ensure trafficking accuracy,
• Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations,
• Deliver campaign results to clients in business language that addresses their objectives and incentivizes further sales.

Qualifications:

• 3 years of relevant work experience
• Strong sales and commercial skills, with a focus on achieving business objectives
• Planning and project management skills
• Experience in working effectively with partners of varying seniority
• Solid understanding of business and marketing strategies
• Excellent interpersonal communication skills
• Experience setting up and managing campaigns
• Working knowledge of retail, e-commerce, and digital industries

What We Offer:

🗺️ Work in a fast-paced, international, and innovative environment

👨💻 A flexible 2 days/week remote policy

🥐 Offices located in central Madrid

🍕 Enjoy a 6€/day meal voucher for each working day

Ready to make a big impact? Apply now and be part of our innovative journey!

Unlimitail is committed to fostering a diverse workforce and strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.