Ofertas de empleo de Gerente de Éxito del Cliente

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada7 jul.

TSQL Tableau

Description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply advances in robotics hardware and software to solve real-world situations that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.

The Customer Success Managers (CSM) collaborates with the different teams within the Amazon Robotics organization to provide support to site operations teams. The CSM team supports Operations coaching site leadership on operational best practices in regards of the usage of amazon robotics products, systems and tools.

As a CSM, you will work directly with operations leadership at Amazon Fulfillment and Sort Centers to meet or exceed the as designed performance of their robotic technology and processes. You will identify operational pain-points, translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from the customer and influence a broad range of operations, engineering, product, deployment and solution stakeholders from Global Robotics and Operations to ensure Europe operations, engineering, support, and other organizations become effective utilizing Amazon Robotics’ technologies.

You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of support initiatives for the customer. You will own and drive execution excellence for your portion of the end-to-end support model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross-functional business units.

In Amazon Robotics we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you are a team player, use data to make business calls, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

Key job responsibilities

• Independently monitor, identify and address trending operational performance issues and define improvement opportunities, and implement solutions in the network.
• Develop and implement mechanisms and processes to enable your team to scale with a growing AR network, build subject matter expertise, and innovate to address the needs of operations and AR customers.
• Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations’ scalability of new robotic systems and continuous improvement initiatives.
• Identifying requirements and capturing “voice of the customer” product/service feedback to influence product design and development priorities.
• Coaching site managers on AR best practices and robotics systems and tools.
• ~30-35% travel expected
  
  

About The Team

The CSM team focuses on achieving the “as-designed” AR system performance through targeted efforts in associate workflow improvements, directed work, development of operational tools, and initiatives to improve capacity, quality and throughput. During high volume events the CSM team works with Operational support partners to prepare readiness plans for the entire AR Network. The CSM team will identify sites with lower performance relative to their design targets, establish the performance improvement plans, and prepare the network level communications daily. The primary customers of the CSM Team are Amazon Site Operations leadership, AR Leadership and AR Product and Solution Vertical teams.

Basic Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience on technical project management and on the field rollout in Fulfillment or Sort centers
  
  

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• PMP certification, or SCRUM/Agile, SAFe certification
• Knowledge of data analytics tools, specifically SQL for data extraction and manipulation, combined with experience in statistical analysis on extracted datasets using visualization platforms such as Amazon QuickSight or Tableau.
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon EU SARL (Spain Branch)

Job ID: A2952830

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada5 jul.

Job Requisition ID #

25WD89993

TBD

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada5 jul.

🚀 Join the Food Revolution with CloudKitchens!

At CloudKitchens, we’re not just another tech company — we’re reinventing the restaurant industry.

We turn underutilised properties into high-tech smart kitchens that empower food entrepreneurs to thrive in delivery-first dining. From bold first-time founders to the world’s most recognisable QSR brands, we help restaurateurs serve better food, faster and more affordably, while revitalising neighbourhoods and creating jobs along the way.

We’re scaling fast in Madrid — and we’re on the hunt for ambitious talent

As a Customer Success Manager, you'll be a pivotal strategic partner to our most valued customers. You'll drive their long-term success, engagement, and expansion, ensuring they maximize value from our products and services within the dynamic F&B industry.

• 🤝 Build Strategic Partnerships: Cultivate and nurture long-term relationships with high-value (mid-market/enterprise) customers, acting as their trusted advisor.
• 💡 Deliver Business Insights: Leverage tools, data, and insight to prove value, deep product knowledge, and the ability to coach their restaurants in improving their overall business operations.
• 📈 Drive Revenue Growth: Strategically upsell and cross-sell our products and services, ensuring customers fully utilize our offerings and successfully expand their business. Leverages data, deep product knowledge, and commercial acumen to charismatically up and cross-sell.
• 👂 Champion Product Evolution: Close the loop between our customers and our product, quantifying and translating customer feedback into product requests to ensure our product evolves with customer needs.
• 🔍 Solve Complex Challenges: Systematically identify problems and opportunities, proposing effective, data-driven solutions.
  
  

What We’re Looking For

• Proven ability to build and maintain strong relationships, demonstrating exceptional customer obsession and empathy.
• Highly data-driven with strong analytical skills and a creative problem-solving mindset.
• Demonstrated commercial acumen with a track record of successful upselling and cross-selling.
• Resilient, process-driven, and capable of handling customer escalations effectively.
• Excellent communication skills, with the ability to conduct compelling presentations and influence stakeholders.
• Fluent in English and Spanish (written and spoken).
  
  

Why Join Us?

• Work at the intersection of food, tech, and real estate
• Be part of a rocketship company changing the way the world eats
• Competitive base salary
• Make a real difference in local food ecosystems
  
  

📍 Location: Madrid

🕐 Type: Full-Time | On-site

Ready to transform the food delivery world with us?

Apply now and let’s shape the future of food, together.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada3 jul.

Fintech Office

Company Description

Hastee is an award-winning fintech start-up providing a market-leading financial wellbeing solution. Our platform allows workers to get paid flexibly at any time of the month, provides money management and budgeting support, and helps them save sustainably. We deliver this in a B2B2C model, selling our solution to large & medium-sized companies, who in turn offer the Hastee app as a corporate benefit to their staff. Our revolutionary technology is designed to improve the productivity of the workforce and in turn, their organizations, and we are proud to have an NPS of 76 and 4.8/5 rating in the Apple Store and Google Play. Unsurprisingly, we’ve already won over 300 amazing clients, including McDonald’s, PayPal, and the NHS, and are now on a fantastic growth journey. Hastee has offices in London and Barcelona. We are backed by some of the leading fintech investors and are playing a crucial role in supporting workers affected by the cost of living crisis.

Job Description

As a Customer Success Manager at Hastee, you will be a key advocate for our clients, ensuring their adoption, engagement, and success on our platform. You'll be given a portfolio of customers and will work with them to understand their needs, offer strategic guidance, and build strong relationships. Your expertise in both financial technology and client relationship management will be crucial in driving customer satisfaction, retention, and growth.

Your role will entail the following:

• Reviewing and analysing data on the performance of your portfolio, and use this to showcase the value Hastee is bringing to your clients
• Build communication plans for your clients to drive awareness about Hastee among their workforce
• Building strong, long-lasting relationships, establishing excellent trust and rapport
• Conducting regular business reviews with clients to assess performance, gather feedback, and identify opportunities for improvement and expansion.
• Serving as the voice of the customer internally, providing valuable insights to our product team for continuous platform improvement
• Proactively identifying potential issues or roadblocks that might affect client satisfaction and work with our support and tech teams to address them promptly.
• Collaborating with our onboarding and sales teams to ensure a smooth launch of new key clients that will form part of your portfolio
  
  

Qualifications

Requirements for the role:

• Bachelor’s degree in Business Administration, Marketing, Finance or a relevant field
• Bilingual English / Spanish
• Excellent written and verbal communication skills
  
  

You will be a fantastic candidate for this job if the following applies to you:

• You’re highly self-motivated, proactive, and have a willingness to pull up your sleeves to get things done
• You have the ability to ‘think cross-functionally’ and work with various internal teams to support your clients’ success
• You have strong commercial and analytical skills to monitor, measure, and report on customer performance and analyze trends, issues, and needs within your portfolio.
• You get excited when you see challenges and are creative in finding ways to overcome them
• You’re exceptionally curious and have the ability to learn quickly – whether that is about the technical aspects of our platform or the strategic priorities of your clients
• You’re incredibly excited to be working in a fast-paced, international, high-growth fintech start-up where you can have a real impact on people’s financial wellbeing
  
  

Additional Information

Our culture:

• We take pride in and care about the quality of your work
• The customer comes first and consumer outcomes are key
• We succeed together and working collaboratively
• We experiment and innovate to make things better or to find solutions to new obstacles
• We learn every single day and share this knowledge with others
  
  

Our benefits:

• 23 days annual leave + 3 days extra over Christmas
• Hybrid working (a mix of working from home & our office)
• Work from anywhere in the world for 4 weeks a year
• Access to Cheque Gourmet, Tarjeta Transporte & Cheque Guarderia
• Budget to kit out your ‘office at home’
• Access to reduced-cost full health & dental insurance
• Benefits, discounts & deals through our rewards partner
• … and of course: Access to the Hastee app, allowing you to flexibly access your earnings, see money management and budgeting tips, and use our savings functional