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Barcelona
907MSX International
Barcelona, ES
Customer Service Representative (Swedish)
MSX International · Barcelona, ES
. Office
Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Job Description
Our Customer Experience area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.
Do you have strong communication skills, a proactive attitude, and a passion for customer service
Become our Customer Service Representative!
You will serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving all issues related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of cases while maintaining high standards of service.
The duties you will perform day-to-day basis are as follows:
- Handle Driver Requests: manage driver inquiries through multiple channels.
- Continuous Case Monitoring.
- Case Escalation: determine when a case needs to be escalated to higher levels or specialized teams.
- Customer Satisfaction Assurance: Ensure that even in the most complex cases, the customer experience remains positive, and satisfaction levels are maintained according to project KPIs.
- You have a C1 level of English and are fluent in Swedish.
- You are preferably available full-time.
- You will be working from our Barcelona office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona.
What We Offer
- Permanent contract from day one.
- Salary: €22-24,000 gross per year.
- Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
- Be part of a great team of professionals in an internationally consolidated company.
- Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
- Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
- 23 working days of vacation per year, as stipulated by the collective agreement.
- Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
Who are we?
With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Teleoperador/a Comercial
NuevaAUDALIA
Barcelona, ES
Teleoperador/a Comercial
AUDALIA · Barcelona, ES
Marketing Cargas User personas Telemarketing Planificación financiera Competencias transversales Campañas de ventas
Seleccionamos Teleoperadores/as para empresa del sector educativo
Si te gusta tratar con personas, si eres empático, proactivo y estás orientado a resultados. Si además de todo esto te apasiona el mundo de la formación, esto te interesa.
Funciones:
- Asesoramiento y Captación de nuevos alumnos.
- Atención al alumno y resolución de dudas.
- Tareas administrativas derivadas de todas las gestiones (reporting de altas, resolución de dudas etc.)
- Conocimiento y gestión del producto docente y de las tendencias del mercado
- Ser imagen de la empresa, tu gestión nos representa, necesitamos clientes satisfechos .
Se ofrece:
- Buen ambiente de trabajo y crecimiento profesional.
- Alta en seguridad social y contrato de trabajo.
- Horario: L-J de 9-14:00 / 15:00-18:00, V de 9-15:00
- Salario fijo: 1.200€ - 1.400€ brutos + incentivos
Si posees experiencia en el sector y encajas en este puesto, ¡no dudes en inscribirte!
Requisitos Mínimos
- Experiencia mínima de 1 año como teleoperador/a o en departamentos de telemarketing.
- Don de gentes y extroversión.
- Persuasión y dotes de venta
- Orientado al cliente (buena atención)
- Personas con un buen desarrollo de soft skills, como, empatía, proactividad, perseverancia, orientación a resultados y capacidad resolutiva
- Valorable FP grado medio/Ciclo formativo (rama administración/comercio)
- Al menos 1 año experiencia en el puesto.
Conocimientos necesarios
- Ventas
- Teleoperador
- Atención al cliente
- Perseverancia
- Orientación a resultados
Estudios mínimos: Formación profesional Grado Medio o Ciclo formativo medio
Experiencia mínima Al menos 1 año
Nivel Empleado
Personas a su cargo -
Categoría / Subcategoría Comercial y ventas - Televenta y marketing telefónico
Salario 1.200 € - 1.400 € Bruto/mes
Jornada Jornada Completa
Tipo de contrato De duración determinada
Industria Educación
Factorial
Barcelona, ES
Sales Development Representative (SDR) DACH Market | Founding New Factorial IT Unit
Factorial · Barcelona, ES
. SaaS Office
Hello! 👋
Factorial is known for transforming how companies manage HR and Finance through a single, intuitive platform, but now we’re taking things one step further!
We’re launching a brand-new IT Management product, and we’re building the founding sales team that will take it from 0 to €5M ARR in two years. Factorial IT will operate like a startup inside Factorial: its own roadmap, its own go-to-market, and a team expected to grow from 0 to 20 people. And we’re looking for our Founding SDRs to help us make it happen.
But be aware, this is not a standard SDR job; It's an opportunity to shape how we build, sell, and scale an entirely new product category at one of Europe’s fastest-growing SaaS companies, and your insights will shape our GTM strategy and success.
The Role 📜
As a Founding SDR, you’ll be the first point of contact between Factorial IT and IT & Operations leaders across Europe.
You’ll experiment, open doors, test new messaging, and help define the outbound engine of this new business unit.
You’ll partner closely with AEs, Product, and Marketing; contributing directly to the processes and playbooks that our future team will scale.
If you enjoy building from the ground up, collaborating closely with cross-functional teams, and seeing your ideas turn into real go-to-market decisions, this role was made for you.
What You’ll Do 🧠
- Drive the first wave of pipeline generation for Factorial IT through structured, multi-touch outreach (email, LinkedIn, calls, and video), targeting IT and Operations leaders in France and beyond.
- Qualify inbound and outbound opportunities with a strong understanding of the IT product line, identifying real business pain points and matching them to our value proposition.
- Research and map target accounts, identifying key IT decision-makers and building a clear, informed strategy for each account.
- Experiment with messaging, angles, and outreach strategies, contributing to the creation of early GTM playbooks and scalable outbound processes.
- Collaborate closely with Account Executives to ensure smooth handovers, improve conversion rates, and continuously refine the buyer journey.
- Provide structured feedback to Product and Marketing, sharing patterns from conversations to help shape positioning, demos, and market narratives.
- Maintain accurate tracking of activities, learnings, and experiments in HubSpot, ensuring visibility and alignment across the founding team.
(The must-haves)
- Expert German speaker with strong professional English; other languages are a plus!
- Previous experience or strong motivation to develop in B2B SaaS sales roles such as SDR- BDR...
- Solid communication skills with the ability to articulate value clearly and confidently.
- Organized, structured, and capable of managing multiple outreach activities in a high-velocity environment.
- Experience and willingness working toward ambitious targets within a fast-moving, early-stage setup.
(The behaviours and soft skills that make you thrive here)
- Tech-savvies; curiosity and a genuine interest in SaaS, technology, and how IT teams work.
- A proactive, experimental mindset. You enjoy trying new angles, testing ideas, and learning from data.
- Strong listening skills and empathy that help you understand prospects' needs quickly.
- Adaptability: you feel energized by change, iterative processes, and building from scratch.
- A collaborative spirit. You enjoy working closely with AEs, Product, and Marketing to shape something new.
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.
With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.
We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values 🫀
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
We care about people and we also offer a lot of benefits for employees:
- High growth, multicultural and friendly environment 🤝🏽
- Alan private health insurance 🩺
- Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
- Save expenses with Cobee 💰
- Language classes 👩🏽🏫
- Breakfast in the office and organic fruit 🍏
- Nora discounts 🍱
- Free caffeine and theine ☕
- Pet Friendly 🐶
We #betonpeople 💗
Otis Elevator Co.
Calella, ES
COMERCIAL (H/M) CAPTACIÓN ASCENSORES NOSTER CALELLA
Otis Elevator Co. · Calella, ES
. Office
Date Posted:
2026-01-26
Country:
Spain
Location:
Balmes 97-101, 08370 CALELLA, Spain
¿Te gustaría formar parte de un sector estable y con muchas salidas profesionales?
OTIS, líder a nivel nacional y mundial del sector de la elevación, está contratando COMERCIAL (H/M) CAPTACIÓN en CALELLA:
Como COMERCIAL DE CAPTACIÓN, tus funciones serán:
- Realización de acciones comerciales con clientes, planificando y realizando las visitas y seguimientos correspondientes, para conseguir el cumplimiento de los objetivos comerciales.
- Captación de clientes.
- Seguimiento de la gestión de cobros con los clientes, asegurando los objetivos de saldos establecidos.
- Elaboración del reporting comercial de forma veraz, cumpliendo tiempos y formatos establecidos.
- Coordinación con el equipo técnico (técnicos o supervisores) para alineación de objetivos y maximización de satisfacción del cliente.
- Participación en las reuniones periódicas de su delegación, así como en todas aquellas extraordinarias en las que sea requerida su presencia.
FORMACIÓN: Diplomatura o Licenciatura (preferentemente Ingeniería o Arquitectura). Grado Superior FP.
EXPERIENCIA: preferentemente de al menos 3 años en posiciones afines.
OFIMÁTICA: dominio Ms Office 365.
IDIOMAS: inglés, mínimo B2.
OTROS:
- Imprescindible carnet B en vigor.
Buscamos profesionales comprometidos, cuya prioridad es la seguridad, que se sientan cómodos trabajando en equipos o solos, que sean curiosos y con capacidad adaptativa.
#BuildWhatsNext.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
ABB
Sant Quirze del Vallès, ES
Trainee Sales Support Specialist
ABB · Sant Quirze del Vallès, ES
. Office
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Sales Supp. Specialist-Customer Support
Internship: Trainee Sales Support Specialist
🎯Your Role and Responsibilities
👉In this role, you'll learn and contribute to the following tasks:
- Analyze technical needs from the customer's perspective, internally identify the best solutions within the product portfolio, and prepare a budget.
- Participate in all sales support team processes, providing internal support to the team or other teams in certain activities.
- Resolve technical issues related to frequency converters and PLCs.
- Collaborate with managers and the team to identify areas for improvement in order to work more efficiently and reduce manual tasks.
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
📚Qualifications For The Role
- Education: University Degree Student: Electrical, Electronic, Industrial or Engineering applied to Business
- Languages: English level A2-B1
- Additional knowledge: Microsoft Office
- Work model:
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
🎁Benefits
At ABB, you’ll find benefits that reflect how much we value your time, talent, and future.
You can count on:
🕓Schedule suited to balance with other responsibilities and interests.
🔄Working time flexibility.
🏡Hybrid model (face to face + home-office).
📅Holidays and days off for study and exams.
💰Competitive economic grant.
🎓Free access to specific technical and general training.
🧩More about us
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.
📢Call to Action
Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together. Run What Runs the World.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
A Future Opportunity
Please note that this position is part of our talent pipeline and not an active job opening at this time. By applying, you express your interest in future career opportunities with ABB.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to learn more about us and see the impact of our work across the globe.
Sales associate
NuevaBending Spoons
Sales associate
Bending Spoons · Barcelona, ES
Teletrabajo . Excel Office
At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.
To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator.
For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.
A few examples of your responsibilities
- Plan and run sales events—from roadshows and customer visits to team travel and offsites—ensuring tight logistics, clear schedules, and smooth execution.
- Work on executive-level sales initiatives by leading outreach to prospective clients and creating new customer acquisition opportunities.
- Ensure clear, reliable communication between stakeholders and the sales team, keeping execution tracking, information, and documentation accurate, up to date, and easy to use.
- Own and continuously improve recurring sales workflows, including execution tracking, quote and expense handling, and hands-on follow-ups, to keep sales operations running efficiently at scale.
- Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
- Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
- Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
- Fluent English and Italian. You can read and write fluently both in English and in Italian.
- Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
- An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
- Competitive pay and access to equity in the company. Typically, we offer individuals at the start of their career an annual salary of £41,255 in London and €39,892 elsewhere in Europe. For a candidate that we assess as possessing considerable relevant experience, the salary on offer tends to be between £56,345 and £85,797 in London, and €54,346 and €82,557 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.
- All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
Permanent or fixed-term. Full-time.
Location
Milan (Italy), Warsaw (Poland), Madrid (Spain), London (UK).
The selection process
In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject.
If you pass our screening, you’ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours.
We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times.
We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form.
Before you apply
If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.
Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.
To help you ramp up quickly and set yourself up for success, we recommend spending your first few months working from our Milan office, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from our offices in Milan or London, or remotely from approved countries—depending on what we agree at the offer stage.
If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.
CaixaBank
Barcelona, ES
GESTOR/A ALTA Y GESTIÓN CLIENTES - DATOS CUMPLIMIENTO
CaixaBank · Barcelona, ES
. Excel PowerPoint Word
Descripción del puesto:
¿Qué proyectos desarrollamos?
La misión de la dirección es la de definir, seguir, impulsar, coordinar e implantar los proyectos que se deriven de la mejora en los procesos operativos de Cliente. Se trata de mejorar y transformar los diferentes procesos operativos de cliente, tanto en el alta como en el mantenimiento de sus datos, para ello, se requiere definir las líneas de cada proyecto, identificar las personas clave de cada área/departamento, definir los requerimientos operativos y traccionar para establecer, objetivos, hitos y fechas.
Estamos permanentemente analizando los impactos que las diferentes aplicaciones requieren de nuestros servicios, tanto funcionales como normativas, y adaptando los flujos operativos y herramientas de backoffice a los mismos. Para cada una de ellas, hay que asegurar que están alineadas con los objetivos de Medios y de Operaciones.
Los proyectos que asumirás en la posición son:
- Definir los requerimientos operativos y hacer seguimiento de su implantación.
- Adaptación de los circuitos de Backoffice y herramientas, a los criterios de Compliance y variaciones normativas.
- Seguimiento de la actividad global del ámbito: niveles de servicio y calidad.
- Mejora continua de los procesos, con visión: eficiencia, trazabilidad y agilidad.
- Definición de los RoadMaps de cada línea de trabajo, owner y sponsors.
- Organización y gestión de las sesiones de trabajo necesarias.
- Seguimiento de los hitos y objetivos fijados, identificación de desviaciones.
- Elaboración de presentaciones y documentos, gestión y archivo de documentación, etc.…
- Participación en las sesiones del governance del proyecto.
- Imprescindible conocimiento y experiencia en las operativas de Cumplimiento y de Cliente.
- Experiencia en los circuitos de Admisión de Clientes (KYC) y Sanciones.
- Capacidades en la gestión y coordinación de proyectos.
- Experiencia previa en la definición y mejora de procesos operativos, así como, su implantación.
- Conocimiento y manejo de herramientas de ofimática (Word, Excel, Access y PowerPoint).
- Capacidad de coordinación y liderazgo de proyectos.
- Capacidad de organización, flexibilidad, habilidades de comunicación y de interlocución.
- Responsabilidad, discreción y confidencialidad.
- Autonomía e iniciativa
- Actitud proactiva y capacidad de trabajo.
- Capacidad para el análisis, conceptualización y resolución de problemas.
- Orientación a resultados, capacidad de adaptación al cambio e interés en desarrollarse profesionalmente.
- Capacidad de relación con diferentes áreas y empatía.
- Formar parte del Banco más innovador en Europa Occidental, según los premios The Innovators de la revista estadounidense Global Finance.
- Programa de onboarding y acompañamiento personalizado para tu desarrollo profesional.
- Itinerario formativo individual con acceso a nuestra plataforma online, que ofrece un extenso catálogo de recursos de autoaprendizaje para fomentar tu crecimiento continuo.
- Dispondrás de un seguro de salud completo totalmente gratuito para ti. Además, quedarás adherido al Plan de Pensiones, al que CaixaBank realizará aportaciones pensando ya en tu futuro.
- Retribución flexible aplicada a transporte, formación, idiomas, guardería, entre otros.
- Medidas de flexibilidad(trabajo en remoto, flexibilidad entrada).
- Contamos con la certificación Top Employer, que nos reconoce como una de las mejores empresas para trabajar.
My Space Barcelona Apartments
Barcelona, ES
Agente Comercial para Empresa de Apartamentos Temporales y Turisticos en Barcelona
My Space Barcelona Apartments · Barcelona, ES
.
En My Space Barcelona ofrecemos apartamentos en Barcelona por días, semanas y
meses, gestionamos 11 edificios propios de apartamentos turísticos y temporales, con un total de alrededor de 60 viviendas, y con recepción 24 horas. Asimismo, gestionamos pisos de otros propietarios. Tenemos más de 10 años en el mercado, con perspectiva de crecimiento a las principales cuidades de Europa.
En My Space Barcelona somos un equipo dinámico, joven e internacional. Ofrecemos un buen ambiente de trabajo donde podrás desarrollarte según tus habilidades y
competencias, además tendrás la oportunidad de aprender sobre diferentes aspectos de la empresa.
Tareas
-Supervisar la operativa diaria de los departamentos de recepción y pisos - Control de check-in y check-out de los apartamentos - Llevar a cabo las auditorías internas de calidad en los apartamentos y en las instalaciones comunes. - Atención, seguimiento estancia y gestión de la satisfacción de los clientes. - Gestión y resolución de conflictos e incidencias - Gestión y coordinación tareas de mantenimiento, limpieza y lavandería - Cierre de cuentas - Gestión de reservas - Ventas y Comercialización - Atención al cliente - Cierre de facturación - Servicios post-venta
Requisitos
- Disponibilidad Horaria: Horario: de 9h a 18h de Lunes a Viernes y Dos fines de semana al mes, a cambio de dos días entre semana.
- Carnet de moto: para desplazamiento eventuales dentro de ciudad de Barcelona.
· Experiencia: Mínimo 1 año en un puesto similar, preferiblemente en gestión de apartamentos turísticos o en la dirección de un hotel boutique.
· Formación: Grado en Turismo, Administración de Empresas, Hostelería o disciplinas relacionadas. MBA o formación adicional en gestión hotelera será un plus.
· Idiomas: Nivel avanzado de español e inglés (imprescindible). Otros idiomas, como francés o alemán, serán valorados positivamente.
· Experiencia en gestión de PMS (Property Management System), Channel Managers y OTAs
Beneficios
Duración: Contrato indefinido.
· -Formar parte de una empresa consolidada.
· Salario: según perfil
· -Incorporación inmediata.
Competencias Personales:
- Liderazgo, capacidad de tomar decisiones bajo presión y habilidades interpersonales.
- Enfoque en resultados y orientación al cliente.
• • Capacidad de análisis, planificación y organización.
Operation Manager
Nuevagateretail
Barcelona, ES
Operation Manager
gateretail · Barcelona, ES
. ERP Excel Power BI PowerPoint
El Operations Manager será un líder clave responsable de la planificación, ejecución y supervisión operativa de extremo a extremo para los servicios de retail a bordo. Este rol es central para asegurar una transición fluida hacia Gategroup.
La persona estará a cargo de gestionar una logística compleja a lo largo de la red del cliente, con 20 ubicaciones, más de 100 destinos y 128 aviones, garantizando la entrega de servicios de alta calidad en Retail Services.
El puesto implica asegurar el cumplimiento de estrictos acuerdos de nivel de servicio (SLAs), gestionar riesgos operativos y liderar el rendimiento para alcanzar los ingresos previstos.
Las principales responsabilidades incluyen:
- Gestión de KPIs y dashboards (semanal y mensual)
- Diseño e implementación de cargas de barsets por avión para mejorar las ventas a bordo
- Análisis operativo diario y necesidades IT entre proveedores, LMPs y productos, identificando oportunidades de mejora y eficiencia
- Liderar planes de acción operativos y proyectos para optimizar el desempeño
- Participación diaria con todos los stakeholders operativos
Requisitos
- Título universitario
- Mínimo 3 años de experiencia en operaciones de travel retail o servicios onboard
- Sólidas habilidades de comunicación y gestión de proyectos
- Excel avanzado (tablas dinámicas, funciones) y dominio de PowerPoint
- Familiaridad con plataformas BI (ej. Power BI) y sistemas ERP (ej. TS5)
- Fuerte comprensión de necesidades operativas
Competencias clave
- Excelentes capacidades operativas y logísticas
- Experiencia demostrable en gestión operativa a bordo, preferiblemente en catering, retail a bordo o industrias con alta carga logística
- Conocimiento sólido en supply chain, control de inventario y medición de desempeño
- Alto control del proceso de facturación para evitar incidencias y desabastecimientos
- Inglés y español fluido (oral y escrito)
- Disponibilidad para viajar: 40%