Front Desk Operations

Greet and welcome guests upon their arrival.

Check-in and check-out guests efficiently.

Provide key cards and relevant information to guests.

Reservation Management

Handle room reservations, cancellations, and modifications.

Maintain an accurate and up-to-date reservation system.

Coordinate with other departments to ensure room availability and readiness.

Guest Services

Address guest inquiries and concerns promptly and professionally.

Provide information about hotel amenities, services, and local attractions.

Assist with special requests, such as room preferences or additional services.

Communication

Answer and direct incoming calls to the appropriate department.

Respond to emails and messages in a timely and courteous manner.

Relay messages and information to guests and staff members.

Payment Handling

Process guest payments and ensure accuracy.

Handle cash transactions and provide receipts.

Resolve billing discrepancies and issues.

Administrative Tasks

Maintain a neat and organized front desk area.

Complete daily reports and record-keeping.

Assist with administrative tasks as assigned by management.

Problem Resolution

Address and resolve guest complaints or issues.

Collaborate with other departments to solve problems efficiently.

escalate issues to the management when necessary.