Property Manager Role - PART-TIME - 20 hours per week

RESPONSIBILITIES MAY INCLUDE (among others):

Responsible for the quality & upkeep of the properties

IN PERSON

·        Property lead:

o   Get to know the property inside/out, become the expert on the requirements and look at it through the lens of the owner, ensuring small details are always taken care of, and the quality of the accommodation is maintained at a high standard

·        Property preparation (pre-guest check) :

o   has cleaning been done to the required standard?

o   Check all the small details are perfect for guest arrival

o   Put out wine/welcome note etc

·        Guest check in & key handover for allocated guests/properties :

o   Welcome to property & area

o   Tour the property (or describe layout of resort/building)

o   Describe amenities/instructions

o   Highlight key house rules

o   Provide recommendations

o   Answer questions & go above & beyond to solve problems and provide useful support during their stay, as needed

o   Check-in is usually until 22h, if a late check-in is required this will be extra paid

Housekeeping: Inventory for properties. Property visits to resolve cleaning or laundry issues

Issue/problem resolution – in-person visit as required by guest (or as directed) to try to resolve any issues. If issues cannot be resolved, leverage the Verano network sheet to contact tradespeople and make appointments. Liaise with guests and re-attend the property as needed until the problem is resolved.

Ad-hoc property upkeep – arranging appointments with tradespeople and giving access and overseeing repairs.

Collecting/delivering items to properties as needed.

Purchase and replenishment of property essentials such as hygiene welcome pack or kitchen products.

Ad-hoc trips to support guests or the Verano team and solve problems

ONLINE/PHONE-BASED

Guest Lead –be the point of contact for specific guests. This may include (once booking is confirmed) à communicating the arrival/check in details, managing the check-in (either virtually or in person) managing guest communication, helping solve any issues.

Tracking maintenance– receive updates about anything damaged/broken from cleaners/guests, and arrange to repair or replace.

Making appointments as needed -  for general maintenance, repairs and upkeep of properties

Capabilities required:

Ø Positive problem solver – can find solutions proactively to property or guest issues

Ø Good under pressure and very quick to adjust to changing needs

Ø Self-starter – able to see what needs to be done, without being always instructed

Ø Team player – happy to share, communicate and listen

Ø Outstanding people skills - Friendly, helpful and articulate for guests

Ø Excellent attention to the details needed to ensure guests have a 5* experience & properties are clean/well-kept

Ø Comfortable using mobile/laptop, apps and technology for communication, and calendar management

Handy in properties and able to get hands-on with minor repairs if needed

Timing:

Location - to cover the area between Torremolinos & Marbella (predominantly around La Cala). The role is mainly field based, you'll be out at properties 95% of the time

Availability during summer is critical as it is our busiest period. Max 1 week leave is possible 01 June – 15 September and must be agreed in advance to enable planning

Must have own car (without restrictions on use) and speak English/Spanish fluently.

Must be flexible on working days/hours: any day of the week, always reasonable hours but occasionally may be a late check in (max 10pm) or an emergency

Part time in-person hours will be spread per week over 5 days within a 7 day period. 6 in summer (1 July – 1 sep), The days are flexible, depending on the schedule