Ofertes d'ocupació de Gerent de Èxit de l'Client a Madrid

• Nivell d'experiència---
• Tipus de contractePer dies
• PublicadaNova

SaaS

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our French market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.

• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.

• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.

• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.

• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.

• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.

• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in French

• Intermediate English proficiency

• Passionate about customer success and relationship management

• Exceptional communication and analytical skills

• Highly organized and adaptable to varied projects

• Proactive problem-solver with a growth mindset

• Team player who values collaboration and knowledge-sharing

Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What we offer

Our culture is unlike anywhere else. Starting day one of your , tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.

• Learn from top executives and visionaries in the learning and language market.

• The experience of joining an innovative organization with an international, vibrant working environment.

• Full on-boarding and fast ramp mentoring program leading candidate to success.

• World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!

• Ability to work from any of our 20+ offices around the world.

• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 d’abr.

Teletreball SaaS

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes.

This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What You'll Do At UiPath

• Post-Sales Strategy: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
• Post-Sales Account Management: Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions
• Value Fluency & Management: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives
• Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones
• Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly
• Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies
• Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact
• Operational & Technical Expertise: Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation
• Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation
• Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan
• Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems
  
  

What You'll Bring To The Team

• Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
• Experience with professional services & attach motions for support/services
• Experience in a high-growth technology company, preferably in the SaaS or RPA space
• Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams
• Excellent communication and interpersonal skills
• Data-driven mindset, with the ability to use data to make informed decisions and drive results
• Strategic thinking and the ability to develop and execute customer success strategies
• Bachelor's degree in business, technology, or a related field (MBA preferred)
• Fluent in Spanish and English - Portuguese is a high plus
  
  

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.