Ofertes d'ocupació a goFLUENT

• Nivell d'experiència---
• Tipus de contractePer dies
• Publicada21 d’abr.

SaaS

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our French market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.

• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.

• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.

• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.

• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.

• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.

• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.

• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in French

• Intermediate English proficiency

• Passionate about customer success and relationship management

• Exceptional communication and analytical skills

• Highly organized and adaptable to varied projects

• Proactive problem-solver with a growth mindset

• Team player who values collaboration and knowledge-sharing

Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What we offer

Our culture is unlike anywhere else. Starting day one of your , tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.

• Learn from top executives and visionaries in the learning and language market.

• The experience of joining an innovative organization with an international, vibrant working environment.

• Full on-boarding and fast ramp mentoring program leading candidate to success.

• World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages!

• Ability to work from any of our 20+ offices around the world.

• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

• Nivell d'experiència---
• Tipus de contractePer dies
• Publicada15 d’abr.

SaaS Office

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.

Job Description

At goFLUENT, you'll support our learners by responding to their needs via phone or email and guiding them throughout their training. You'll serve as their training consultant, handling diverse requests and working closely with the Sales/Customer Success team to keep them informed on client progress.

We're looking for a Learning Consultant passionate about customer service, able to address concerns and offer guidance. Fluency in Italian, Spanish, Portuguese, German, French, or Turkish, and advanced English, is required.

What You'll Do

• Manage relationships with clients/learners taking goFLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
  • Resolve customer complaints
  • Call clients to follow up on their training progress
  • Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Manager
• Reach KPIs discussed with the LC Manager

What You'll Need

• Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
• University degree: Language Studies, Translator/Interpreter
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Required native fluency in Portuguese, French, or Spanish, depending on the team you join, as well as an advanced level of spoken and written English.
  
• Other languages are highly valued
• Excellent oral communication and customer service skills over the phone.
  
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.

What We Offer:

• Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.
• Excellent remuneration package commensurate with a high growth potential market and a ground-breaking cloud-based platform. Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/