Ofertes d'ocupació de Gerent de Èxit de l'Client

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

A Customer Care Manager forms part of our Customer Care Team. A team of Customer Care Managers who operate on a ‘one to many’ business module, providing an efficient customer focused service to our pool of C & C+ customers who either fall under a specific ARR banding or are not a core industry customer.

A Customer Care Manager will share responsibilities of managing a large portfolio of customers remotely, engaging stakeholders and forming reliable relationships. The team will work closely to share the responsibilities of retaining and growing the customer base. They will pro-actively work with customers to ensure engagement with their solution, discuss alternative products in our portfolio that could support the customer's goals and help them achieve ongoing operational success.

Responsibilities:

• Manage a large group of accounts using a light touch transactional approach.
• Protect controllable attrition and ARR value of portfolio.
• Identify customer strategy, growth plans and key contacts to uncover cross-sell and upsell leads for Sales.
• Expand and maintain a detailed account record of each account within the CRM
• Participate in identifying industry best practices to be shared.
• Support industry-specific marketing campaigns for the customer base
• Educate and direct customers to self-serve support available.
• Use automation to obtain health scores and engage with customers on mass.

Requirements:

• Experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels.
• Ability to identify problems and opportunities as well as offer or implement actions and solutions.
• Proven ability to effectively manage work across teams and disciplines.
• An ability to influence others through effective communication and negotiations.
• LMS experience is a plus.
• Must have a good command of both English and French

Skills:

• Excellent oral and written communication skills.
• Excellent personal organization skills and attention to detail.
• Strong people skills. Ability to work well with a diverse multi-cultural environment.
• Willingness to work flexible hours when required.
• The ability to work independently or as part of a team and the ability to take direction is a must.
• Strong analytical and troubleshooting skills.
• Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada20 de gen.

We are looking for a Customer Success Manager to lead our customer service team. This role will be responsible for managing the overall strategy, building strong customer relationships and collaborating with internal teams to ensure an exceptional customer experience.

Responsibilities:

• Management of Customer Success Strategy Implementation: Collaborate with the Customer Success team to execute strategies aimed at ensuring customer satisfaction and retention.
• Warehouse Relationship Management: Manage the relationship with the warehouse to ensure product entries are properly placed and meet the company’s internal requirements.
• Proactive Communication: Maintain proactive communication with customers, providing assistance and resolving issues to ensure a positive experience.
• Feedback Collection and Analysis: Gather and analyze customer feedback to identify areas for improvement and opportunities to strengthen relationships.
• Cross-Functional Collaboration: Work closely with internal teams, including Product and Operations, to ensure a cohesive customer experience aligned with business goals.
• Tracking KPIs: Contribute to the tracking and analysis of key performance indicators (KPIs) to evaluate the success of Customer Success initiatives.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills.
• Demonstrated ability to increase customer satisfaction.
• The ability to write fluently in English is essential.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de gen.

SaaS

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning.

At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector. What we do is deeply connected to create a more sustainable world, and our team members are the most valuable asset and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil and Chile) delivering expert knowledge, passion and commitment to support our clients in the achievement of a more sustainable world.

The role:

We are looking for a Jr. Customer Success Manager for SCADA Customers.

Your key responsibilities:

• Building long term relationship and success stories with our customer
• Identification of customers goals and expectations and alignment with Bluence products and services
• Guiding customers through the usage of products and services reducing time to value
• Evaluation and deep understanding of customer satisfaction for the accounts managed in the different phase of lifecycle
• Identify risks in the accounts, involving the necessary teams (sales, operations, product, etc) to promote action plans and mitigation actions
• Generate upselling opportunities, leading the extension process boosting the adoption of Bluence products/offering
• Act as the customer voice in the company, sharing the feedback received with the different areas (sales, product, etc)
• Follow up of deadlines for licenses an services scope, preparing and managing renewal process with anticipation following the stablish procedure
• Guide a group of Jr Customer Succes Managers to coordinate with other areas, follow and implement methodologies of Bluence CSM Bluebook and support on strategic decisions

Your skills and experience:

• Business knowledge (energy trading, energy management and energy generation)
• Product and market knowledge (scadas, cc, trading, ppc, ems)
• Fluent user of crm tools
• Proficiency in english
• Italian is a nice to have
• Active listening and customer oriented
• Effective communication and assertiveness
• Emotional intelligence and empathy
• Leadership and proactivity
• Negotiation skills
• Business oriented

Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

• Nivell d'experiència---
• Tipus de contracteConsultor
• Publicada14 de gen.

Teletreball Agile SaaS Office

Job Description

As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and manage their success! Will you join us in our quest to create a healthier and happier world?

This is a remote position in Spain, where you will be working for our Amsterdam office. You will be hired remotely through the Spanish entity of our global employment partner.

What The Role Looks Like

As our Customer Success Manager focused on the Spain & International region you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level. You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.

You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list. On your agenda for the day is a catch-up with one of your accounts to align on the next steps in the implementation of their own app, built by our Product Development team. After a great call you'll move on to speaking with a Product Manager to discuss newly launched exciting features for your accounts. Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings.

Some of your key tasks as a Customer Success Manager

• Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
• Manage the onboarding process, training and implementation.
• Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements.
• Act as a product champion, driving adoption by being a true expert and advisor.
• Proactively engage with your customers to identify expansion opportunities.
• Increase renewals and reduce churn by early identification, escalation, and mitigation of risks.
• Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.
  
  

Job requirements

What You Will Bring To The Team

• Experience in Customer Success or Account Management managing a portfolio of customers
• Business fluency in Spanish and English, both written and spoken, an additional language (Dutch, German, French) would be a huge plus.
• Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes.
• Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience.
• Strong project management skills, and comfortable with steering projects in a fast-changing environment.
• Proactive self-starter with a can-do mentality.
  
  

Even better if you...

• Have worked in a SaaS organisation
• Love the fitness industry
  
  

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join Virtuagym!

🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;

🌴 23 paid vacation days per year (based on a full-time contract);

💻 We provide your home office set-up and hardware;

💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?

Please do not hesitate to apply by clicking the ‘Apply’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at [email protected].

Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.

• Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada12 de gen.

Teletreball Cloud Coumputing SaaS

About Us

Siemens Digital Industries Software - Transform the everyday.

Let's make the difference together!

Meet the team - Video

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm.

About The Role

We are seeking an experienced Customer Success Manager to join our team and work with enterprise-level SaaS customers. You will play a pivotal role in ensuring customers derive maximum value from our cloud platforms by applying best practices and fostering long-term, successful partnerships. As a trusted advisor, you will help customers achieve their business objectives, driving satisfaction and measurable value.

This position is based in Spain, with the flexibility to work remotely and the expectation to travel to customer sites around 15% of the time.

Area of responsibility

• Build strong, trusted relationships with enterprise customers, deeply understanding their objectives and ensuring their satisfaction at every stage of their journey.
• Drive product adoption by guiding customers to realize measurable value through the use of our solutions and focusing on their business outcomes.
• Collaborate with sales and other teams to define customer success plans, identify upsell opportunities, and ensure seamless renewals.
• Provide clear value demonstrations, ensuring customers see tangible business outcomes from our solutions.
• Champion customer feedback to improve products, services, and processes, while resolving escalations and collaborating with cross-functional teams to ensure success.
• Promote simplicity and repeatable processes to achieve scalable and profitable outcomes for both the customer and Siemens.
  
  

Key Requirements:

• Proven experience managing large, international enterprise accounts with a focus on Customer Success Management, consulting, or sales.
• Strong understanding of SaaS technology and how it drives business value, with the ability to communicate this effectively.
• Exceptional communication, presentation, and executive-level interpersonal skills.
• Analytical and metrics-driven, with the ability to manage complex situations and lead teams to deliver objectives.
• Creative, resourceful, and highly organized, thriving in fast-paced, dynamic environments.
• Fluency in Spanish, English, and speaking one other major European language (German, French, Italian, or Dutch) will be advantageous.
• Bachelor’s Degree required; Master’s Degree preferred.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making Real What Matters

If you want to make a difference – make it with us!

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