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Office

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

Key Responsibilities

• Support the Front Office Manager in overseeing daily front desk operations.
• Assist in managing guest check-ins, check-outs, and reservations to ensure smooth processes.
• Supervise and train front desk staff to maintain high service standards.
• Handle guest inquiries, complaints, and special requests efficiently.
• Ensure the front office team provides exceptional guest experiences and maintains hotel policies.
  
  

• Hospitality Experience: Proven experience in hotel operations, specifically in front office management or related roles, demonstrating a strong understanding of guest services and hotel procedures.
• Leadership Skills: Ability to lead and motivate front office staff, fostering a positive and productive work environment while ensuring high standards of guest service.
• Customer Service Orientation: A strong commitment to providing exceptional customer service, with the ability to handle guest inquiries, complaints, and requests promptly and professionally.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with guests, team members, and other departments.
• Organizational Skills: Strong organizational abilities to manage daily operations, including check-ins, check-outs, reservations, and billing procedures, ensuring smooth front office functionality.
• Problem-Solving Skills: Ability to address and resolve issues efficiently, maintaining guest satisfaction while adhering to hotel policies and procedures.
• Technical Proficiency: Familiarity with property management systems (PMS) and other front office technology, ensuring efficient operation and accurate record-keeping.
• Attention to Detail: Strong focus on accuracy in handling guest information, billing, and reservation details, contributing to overall guest experience.
• Flexibility and Adaptability: Willingness to work various shifts, including weekends and holidays, and adapt to changing situations or demands in a dynamic hotel environment.
• Team Player: Ability to work collaboratively with other departments, ensuring effective communication and coordination to enhance overall guest experience and hotel operations.
  
  

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals