Do you have a passion for customer service? Are you a people person?
¿Are you anative or C1 level ofFRENCHand at least a C1 English speaker?
Are you looking for a diverse atmosphere to work in? If so, then you have found the right position

Key functions:
Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
Respond to end consumer calls for technical, general product support, and spare parts, topics.
Troubleshoot, and resolve technical or software-related issues using active listening and a positive attitude.
Make decisions on warranty per company guidelines.
Document calls/cases in a CRM (Customer Relationship Management) tool.
To provide general customer service on different social media channels
Responsible for developing and maintaining excellent customer relationships.

We offer the following conditions:
6 months contract through Adecco.
75% remote work, and 1 week per moth presential at office
BARCELONA/MADRID/VIGO/OURENSE. (SPAIN).
Monday to Friday schedule from 8h to 16h or 9h to 17h (39 hours per week)

Requisitos
Essencial: European ID Card (or NIE, TIE), Security Social Number and Bank account.
Fluency (c1 or native) in FRENCH Language and a C1 of English. Vacancy is open to British English native speakers too.
Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
Able to handle stressful situations.
Teamwork spirit. Organized. Curious and hungry to learn more.
Critical and analytical thinking.
Problem resolution.
Customer satisfaction oriented.


¿Qué ofrecemos?
Training led by expert trainers. We have all the didactic tools ready to launch you to success with us.
The hiring is initially temporary by ETT 6 months, with real possibilities of becoming a BOSCH employee and having a long-term career with us.
Fun international team with opportunities for growth
Future projection, learning and continuity with the option of personal and professional development. There is nothing more enriching than working with motivated people, focus of the whole company, something that will make you grow in your personal development but that will also give you the opportunity to continue growing with us being able to become part of pilot projects with new campaigns, our support team or in transversal departments of BOSCH