Ofertas de empleo en ALPADIA Language Schools

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 feb.

Office

Company Description

Are you a fan of languages? Do you love learning as well as travelling and getting to know more cultures? If you also are excelling at selling, then keep on reading!!

Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Renamed in 2014, Alpadia benefits from the heritage of ESL Language Schools’ two decades of experience in language education. Alpadia Language Schools offers all year round courses for adults and summer camp junior programs in Switzerland, France, Germany and England. Each year, our schools welcome more than 6,000 students from all over the world.

Alpadia Language Schools is now part of Kaplan International Languages, one of the world's most dynamic and innovative private education companies in the world!

Inspire your future. Become a Kapladian!

Job Description

We currently have an exciting opportunity for a multilingual Student Recruitment Specialist to join our Sales team based in Barcelona, Spain.

Reporting to the Sales Director and Sales Team Manager, you will operate the daily international sales operations for your students and deal with their admissions.

Your main tasks will be for both Alpadia and Kaplan courses:

• Advise customers (phone, emails, online chat) about destinations, schools, adequate programs and visa
• Manage your sales leads
• Organise phone contacts and interviews requests with prospects
• Create and follow up on quotes
• Send brochures
• Transform leads and opportunities into bookings
• Update regularly your knowledge about our schools, destinations and sales techniques
• Work closely with Student support referrals based in each school to confirm availability
  
  

• Degree in sales, marketing, tourism or equivalent
• Experience in sales department in travel & tourism industry or in language education
• Professional knowledge of Microsoft Office
• Highlevel of English + C2/C1 in French or Italian or Spanish or German
• Other languages would be a plus 
  
  

• Outstanding selling attitude
• Goal oriented
• Ability to articulate goals and assign timelines
• Outstanding organisational skills
• Excellent written & verbal communication
• Ability to work independently and in a team
• Positive thinker & flexible
  
  

• Highly varied tasks and a chance to develop a wide range of skills in an international company
• Creative and rewarding work
• Unlimited tea & coffee
• Free breakfast on Mondays, Free Fruits on Thursdays!
• A stimulating and dynamic work environment
• Join our mighty and international skilled team in our office between Passeig de San Joan and Sagrada Familia
• Autonomy at work and regular contact with teams in Switzerland, Germany, Spain, France and England
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 feb.

Office Salesforce

Company Description

Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Alpadia Language Schools offers all year-round courses for adults and summer camp junior programs. Each year, our schools welcome more than 6,000 students from all over the world.

Job Description

We currently have an exciting opportunity for a Customer Care Specialist to join our Customer Care Team based in Barcelona, Spain.

Benefitting from a beautiful Mediterranean climate with an average of 300 sunny days per year, Barcelona is the perfect location for your internship, with its rich history, architecture, beaches, amazing restaurants and surrounding countryside all on your doorstep!

The international nature of Barcelona is reflected in our office, where you would be working with people from many countries all over the world. We are a very friendly and collaborative team and we all share a passion for ensuring our students have the experience of a lifetime

Working in collaboration with the Customer Care Manager, you will assist in the operation of the Customer Care Team, responsible for admissions and service functions for Alpadia Adult and Junior programs. You will be working with study abroad agencies and direct clients in close cooperation with Student Support Officers and Camp Managers based in each school.

Qualifications

Your main tasks will be:

• Admissions for study abroad agencies
• Processing bookings
• Supporting our customers about any inquiry they could have before their arrival at school
• Obtaining all necessary student pre-arrival information such as parental consent forms, travel details, payment etc.
• Entering student information onto booking system
• Confirm bookings within our 24 hours max policy
• Deliver high quality services and administrative support either to direct clients or agents
• Check availability for summer camps and adult schools
• Send invoices and follow up payments
• Collaborate with Customer Care Officers to assist them where require
  
  

• Use of Salesforce, which is used by many of the world´s leading companies including Spotify and Amazon and also many companies within the Travel and Hospitality industry – always a great selling point to have on your CV!
• Ability to prioritize effectively and to work to tight deadlines
• Ability to remain calm under pressure
• Experience of dealing with high volume, complex communications
• Ability to handle customer complaints and issues in a diplomatic and sensitive manner
• Demonstrate attention to detail
• Communicate effectively with global clients externally and different teams internally
  
  

• The opportunity to develop your skills in an international environment, in the exciting field of language travel
• Adynamic work atmosphere
• An environment where corporate ethics and sustainable development matter
• Free coffee and tea
• Free breakfast on Mondays and fresh fruit on Thursdays