Ofertes d'ocupació de Enginyer/a de Suport Tècnic a Madrid

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Our client, a leading global IT service provider,is recruiting for an IT Support Engineer to join their business in Spain.

Position Title:

IT Support Engineer

Position Type:

Employment

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Zuni Gonzalez | +49 (0) 89 23 88 98 456

Responsibility:

• Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
• Install, configure, and maintain desktop operating systems and applications
• Troubleshoot hardware and software issues and provide timely resolution
• Provide video, audio technology support
• Meeting Room Inspection: Regularly check the status of meeting room equipment, including audio-visual systems, network connections, lighting, and air conditioning, to ensure that all equipment is in good working order.
• Meeting Support: IT Meetings support

Requirements:

• Skills: Desktop Service
• Language: English and spanish

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de gen.

SaaS Office

Mission

Did you know that road transportation accounts for 13% of global CO2 emissions, and this number is only growing with the rise of e-commerce? But it doesn't have to.

At Papaya, we're here to change that. Our goal is to create the world's largest ecosystem of sustainable vehicles. We're making it happen by enabling the electrification of commercial fleets across Europe - connecting fleet operators and service providers through one powerful platform. Together, we're driving change (literally) for a greener, more sustainable future.

Our Values

At Papaya, our values are the heartbeat of everything we do:

• Move fast, done is better than perfect
• Be passionate and purposeful: Deeply care about everything we do
• Strong opinions loosely held
• We win and lose together
• Have fun: Enjoy the ride!
  
  
  

The Role: Technical Support Specialist

Looking to kickstart your career in a fast-growing, international, customer-obsessed, and sustainability-focused startup? This is your chance to shine!

As a Technical Support Specialist, you'll be at the forefront of delivering outstanding customer experiences, fully owning the customer support function. You'll become an expert in our platform, solve customer challenges, and help shape our product by working closely with product managers and engineers. This role will give you a solid foundation to grow into more senior customer-facing, product or technical roles as Papaya scales.

This role will be based in Barcelona with 2-3 days minimum in the office.

The annual salary range is €25,000-30,000.

Responsibilities

• Be the go-to expert: Develop a deep understanding of the Papaya platform to provide top-tier assistance to customers
• Own customer queries: Manage inbound questions via email, chat, and video calls with professionalism and efficiency
• Troubleshoot like a pro: Solve technical and product issues, keeping customers updated on progress through our ticketing system (Freshdesk)
• Shape the future: Analyse customer feedback, identify trends and collaborate with Product Managers and Engineers to improve the product
• Test and validate: Partner with the product team to test new features and ensure a seamless rollout
• Train and empower: Host training sessions for customers and maintain up-to-date learning materials
• Streamline support: Create, refine, and automate support processes to boost efficiency and response times
• Measure success: Track and report on key customer support metrics to ensure we're delivering world-class service
  
  
  

Requirements

About You:

• You have experience in a customer-facing role, ideally in a SaaS startup
• Tech-savvy and excited about learning new software and tools
• A creative problem-solver with a passion for crafting user-focused solutions
• Thrive in a fast-paced, startup environment and aren't afraid to wear multiple hats
• Highly organised, detail-oriented, and excellent at multitasking
• Strong communicator who loves working with people
• Fluent in English (bonus points for Spanish or any other language!)
  
  
  

Benefits

• Shape your journey: Autonomy to develop your own ideas and grow your career
• Be part of a movement: Join the electrification revolution and help save the planet!
• Work with the best: Be part of an inclusive, supportive team that values learning and growth
• Ownership matters: Competitive pay and equity—you'll have a slice of the pie
• Flexibility: Work-life balance is key. Work the way that works best for you
• Fun vibes only: We love a good social—think team dinners, outings, and celebrations!
  
  
  

Awesome perks:

• Beachfront office at Norrsken Barcelona Impact House (the views are epic!)
• 25 days of annual leave, plus public holidays
• £100 annual learning and development budget to fuel your growth
  
  

At Papaya, we are committed to building an inclusive and diverse team that reflects the world we want to create. We believe that innovation thrives when diverse perspectives and experiences come together to solve complex problems.

As a small, early-stage startup, we recognize that creating an equitable and welcoming environment starts with us. We actively encourage candidates from all backgrounds, identities, and walks of life to apply, including but not limited to those based on race, ethnicity, gender identity, sexual orientation, ability, age, and socio-economic background.

We are dedicated to fostering a culture where everyone feels valued, supported, and empowered to contribute their best work. Join us in shaping a future that is inclusive, equitable, and representative of the communities we serve.

If you need any accommodations during the application process, please let us know. We are happy to support you.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de gen.

MySQL TSQL Linux Cloud Coumputing Oracle SaaS Excel Power BI Salesforce SQL Server

Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️🌱⚡ accelerating the green energy transition by enabling fully autonomous renewable energy operations.
Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and currently, handling 30% of all the renewable energy in Spain.
This solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world. ♻️🌿

__Job Overview__
We are looking for a Customer Support Technician with 1-2 years of experience to assist our customers with any issues they may have using our products and services.
As a Customer Support Technician, you will be responsible for resolving customer incidents, monitoring server status and providing assistance in the use of our systems to users. To be successful in this role, you´ll also need to be an excellent communicator who can build trust with our customers.
Ultimately, you will be helping to build our reputation as a company that provides excellent customer support for all our after-sales processes.

Responsabilities

- Rotating shift 24/7 (morning, afternoon, night) phone and email assistance for troubleshooting.

- Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA.

- Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction.

- Providing assistance in the use of our systems to users.

- Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.

- Ensuring backups are reliable and periodically up to date as described in the SLA.


Experience/Skills Required
The ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:

- Industrial communication protocols (IEC104, Modbus...)

- OS Microsoft and Linux management.

- Databases Oracle, SQL Server and MySQL.

- Data Analytics (Excel and PowerBI).

- Customer oriented skills

- Must be able to communicate effectively in English (oral and written).

- Availability to work in rotating overnight shifts.


Experience/Skills Desired

- Experience in SCADA systems

- Experience in energy sector

- Experience using help desk software and remote support tools: ticket management and tracking systems (such as Zendesk, Freshdesk, or Salesforce Service Cloud) to manage customer queries and issues.

- Excellent communication and problem-solving skills

- Multi-tasking abilities

- Patience when handling tough cases or customers

- Customer oriented skills

- Time management and focus on detail

- Be open-minded and able to work in a constantly changing and growing context


Why work at Green Eagle?
🏆 Voted a Great Place to Work® by our team members
🌍 Contribute to the green energy transition and have a sense a purpose in your work
🤑 Flexible compensation including discounts on childcare, transport, and meals
🏥 Private health insurance
🌱 Annual Training & Development bonus
This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future! 🤩