Ofertes d'ocupació a BNP Paribas

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada17 de gen.

Cloud Coumputing Docker Office

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organization includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

Within BNP Paribas Group IT, the filiere Production Security is in charge of answering operationally to the challenges of cybersecurity with an end-to-end vision and consistently across the Bank.

Within the ITG Production CISO team, we are looking for a senior Cyber Security expert with a strong experience in technical architecture and Cybersecurity risk analysis.

RESPONSIBILITIES

The main activities and missions will be:
- Lead Cyber risk analysis of the group´s shared production infrastructure solutions
- Contribute to the definition and evolution of security architecture models and procedures
- Security instructions in infrastructure projects & solutions
- Perform security studies
- Security advisor for IT Production CISO team
- Security assessment of BNPP subsidiaries´ requests to connect to BNPP Group backbone network and/or Active Directory Forest (AD Trust)

REQUIREMENTS
- Studies

Master´s degree or equivalent

Cybersecurity certifications will be appreciated (CISSP, CCSP, ISO27005, ...)
- Experience

At least 10 years´ experience
- Languages

Good level of English (written/spoken) B2 - C1

French speaking will be appreciated
SKILLS
- Technical

o Good knowledge of the various security framework and norms (e.g. NIST, ISO 27005, DORA, CIS benchmark, OWASP) and security models (e.g. Zero Trust).

o Practical experience in Cyber risk analysis

o Master of Cloud architectures, concepts and technologies (Virtualization, Containers, ...)

o Wide knowledge of the various security mechanisms and technologies (DAM, Discovery, DLP, WAF, Micro-segmentation, Cryptography, Gen AI, ...)

o Proactive survey on new threats and attack tactics
- Transversal & Behavioral

o Critical mind, good analytical and synthesis skills

o Rigor, curiosity, autonomy, involvement, availability and taste for teamwork

o Ability to listen and communicate to convince, adapting to interlocutors

o Ability to take a step back and formalize needs, write synthesis documents and report on work

o Animation of transversal working groups

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de gen.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Personal Finance

BNP Paribas Personal Finance, through its brand Cetelem, specialises in consumer credit, personal loans and card management. It is a financial partner of major retailers, consumer goods companies and car dealerships, as well as a benchmark in market analysis thanks to the Cetelem Observatory studies. BNP Paribas Personal Finance has 20,000 employees serving more than 20 million customers.

ABOUT THE JOB

MISSION:

Provide legal advice to the entities of BPF Spain (Banco Cetelem; GCC Consumo; Xfera Consumer Finance, and the EIGs supporting them) through the study, interpretation and application of current legislation, in order to provide legal certainty to the activity of these companies by mitigating/eliminating the legal risks that may be evident.

TASKS:
- To inform and advise the different areas of the Bank on their obligations in terms of data protection.
- Monitor the organization´s compliance with the GDPR and other regulations.
- Manage the drafting of clauses with clients and third parties in terms of Data Protection.
- Cooperate with the entity´s DPO/DPC on data protection matters.

REQUIREMENTS:
- Law Degree. Expertise in data protection legislation and practices.
- Ability to advise the territorial DPO on the peculiarities of the business and its consequences on the development of the Entity´s business.
- Effective communication: to be able to transmit complex information to different areas of the bank and Group.
- Analytical capacity: to identify and assess risks and business opportunities related to data protection.
- Organization and planning: to effectively manage the tasks and responsibilities of the position.
- Teamwork: to collaborate with other departments and stakeholders (Business, Operations, Risks, DPO, DPC)
- High level of English (optionally French).

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNPParibas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de gen.

Python Oracle PowerShell ITIL Perl Excel PowerPoint Word

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Platform

The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organisation.

ABOUT THE JOB

MISSION
- Business Area/Dept Overview- oThe current application production support based in Frankfurt for Global Banking Germany application support and maintain over 10 applications for a wide variety of internal clients for BNP Paribas CIB (Corporate & Institutional Banking), utilising various technologies. The team also assist end users and provide a good quality of service, security, monitoring and reporting through both on Technical and Functional support.
- oMembers of the team works with a wide variety of core technologies and third-party systems and are located in Frankfurt. Members of the team bring expertise in some technologies/applications, are expected to pick up skills in many others, through mentoring, internal and external training and to propose improvements.

- Purpose & Scope of role- oA support analyst IT role is to provide Production Support (incident, request & change management) technical and functional for all the CIB Global Banking Germany applications including Germany payments systems. The role is also to ensure a high quality level of services for all these applications and their users. It includes involvement in continuity/BCP, obsolescence management, asset management, monitoring, support to projects.
- oIn line with the overall BNP Paribas sourcing strategy, this role will be located in Spain as part of a Madrid based team. It reports hierarchically to a Global Production Support team manager, with a local team lead.
- oThe role support users mainly in Germany and works very closely with Development (ADM), Business Analysts, and other Production Support (APS) and infrastructure teams in Frankfurt, Paris, Madrid, Brussels, Mumbai & Bangalore.
- oThe successful candidate is expected to be comfortable operating in English and interacting with other teams in other locations.


RESPONSIBILITIES

Application Production Support
- -Provide technical and functional support to users on internal or 3rdparty Germany applications (Geva, Polybank Scheck, Multicash, OCC (One Click CMTO), Tristan Ebics Host, Abgabenordnung, GEVA CIB, SWAIN, Atlas II, Multicash CIB, ZAST)
- -Manage technical and functional incidents and problems
- -Testing and cross checks
- -Interact with IT Production & ICP Support Teams
- -Incidents/Requests/Changes/Problems Management.

Knowledge Transfer:
- -Build and update knowledge database for incidents, processes, ...
- -Build expertise in other applications & technologies supported by the team and increase SME scope.
- -Train/mentor other members of the team for support activities
- -Suggest & implement continuous improvements
- -Organise regular incident review meetings with APS peers (when SPOC of an area) and discuss areas for improvements (detection, communication, risk of occurrence, documentation...)
- -Adapt and learn to new application or new application functionality
- -Improve team autonomy on incident resolution

Automation:
- -Automate processes for common tasks and reporting
- -Suggest & implement continuous improvements for monitoring

Communication:
- -Collaborative and clear communication within the team and with other IT teams and stakeholders
- -Regular feedback to management
- -Escalate to management when relevant

Continuity Management:
- -Preparation and validation of DR scenarios
- -DR testing arrangements and reporting
- -Perform IT components DR tests during BCP testing
- -BCP tests reporting, action plan and monitoring

Capacity Management:
- -Participate in discussion around capacity management for all our applications with APS or with ADM teams pre/post go-live
- -Raise any concerns related to capacity management while investigating an incident
- -Suggest improvements in retention policy and discuss with relevant persons

Asset & Obsolescence Management:
- -Maintenance of the inventory of applications (Application´s cartography)
- -End-to-End management of the flow mapping (CFT management, inter-application links, ....)
- -Recordkeeping of application repositories update
- -Management of application licenses
- -Risk analysis of the obsolescence management

Support to Development Project Team:
- -Provide Technical support to IT teams on all products (systems, middleware, database) during projects
- -Provide support during projects UAT
- -Operating requirements in coordination with Development teams
- -Acceptance of Development teams deliveries
- -Definition and validation of support models & arrangements
- -Review and validation of documentation delivered by project teams + update of the production document

Coordination
- -Follow up and contribute to application migrations and upgrades for functional enhancementsin case of Central Apps: in close collaboration with central/regional IT Hubs
- -Coordinate testing with local business correspondents and central IT teams (e.g. Atlas)
- -Respond to functional incidents and request functional Business line enhancement
- -Supply highquality user support for the Business lines
- -Suggest optimizations and efficiency gains
- -Where required, propose and carry out initiatives to simplify applications and to automate tasks In connection with their scope of applications, producing reporting documents
- -Validation and creation of change requests from local development team requests to Technical Application Support

Planning, Implementation and Documentation of Production Workflows
- -Implementation, maintenance, documentation and troubleshooting of workflows to automatize processes.
- -Implementation of workflows in Autosys
- -Implementation of CFT and FTaaS flows and post processes
- -Monitoring of workflows
- -Collaboration with central teams

REQUIREMENTS
- Experience - Experience on production support activities (between 2 and 5 years)
- Excellent command of English - Written and verbal and communication skills
- Adaptability and desire to learn new products and technologies.
- Adept at working within a team spread over multiple geographical locations with diverse cultural background
- Proficient analytical and troubleshooting abilities
- Taking ownership and resolution focused
- Ability to build relationships across internal and external teams
- Ability to manage high pressure situation , analyse , prioritise and multi-task
- Reactivity & Ability to understand problems and situations and to draw out logical conclusions.
- Proficient Communication, Rigour, Method, Autonomy, Patience.
- Flexibility
- Proficient knowledge of incident , problem and change management skills (ITIL concepts)
- Analytical and interpersonal skills.
- Ability to write quality documentation
- Consider the implications of actions on colleagues, partners and clients before making decisions, and escalate issues to the manager when unsure

- Languages - FluentEnglish Level

SKILLS
- Technical - Unix/Linux skills
- Programming skills:Powershell
- Database knowledge: MS-SQL
- Scheduling tool: Autosys
- Monitoring tool: Dynatrace or equivalent
- Ticketing tools (ITSM, Jira...)
- Microsoft tools (advanced Excel, Word, Powerpoint, OneNote...)
- Optional skills:- Programming Languages: Python and Perl
- Database knowledge:Oracle and Postgres
- Others:SAML 2.0, SSO
- Knowledge on payment systems
- ITIL certifications



Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de gen.

PowerShell Excel PowerPoint Word

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Platform

The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organization.

ABOUT THE JOB

MISSION

The current application production support based in Madrid for Global Banking European application support and maintain over 250 applications for a wide variety of internal clients for BNP Paribas CIB (Corporate & Institutional Banking), utilising various technologies. The team also assist end users and provide a good quality of service, security, monitoring and reporting through both on Technical and Functional support.

Members of the team works with a wide variety of core technologies and third-party systems are located in Madrid. Members of the team bring expertise in some technologies/applications, are expected to pick up skills in many others, through mentoring, internal and external training and to propose improvements.

As APS Support IT role is to provide Production Support (incident, request & change management) technical and functional for all the CIB Global Banking applications including payments systems. The role is also to ensure a high-quality level of services for all these applications and their users. It includes involvement in continuity/BCP, obsolescence management, asset management, monitoring, support to projects.

In line with the overall BNP Paribas sourcing strategy, this role is located in Spain as part of a Madrid based team.

The role support users are distributed in Europe and work very closely with Development (ADM), Business Analysts, and other Production Support (APS) and infrastructure teams in Paris, Madrid, Brussels, Mumbai & Bangalore.

The successful candidate is expected to be comfortable operating in English and interacting with other teams in other locations.

RESPONSIBILITIES

Application Production Support
- Provide technical and functional support to users on internal or 3rd party European applications distributed in Poland, Hungary, Spain, Portugal, Nordics and others.
- Manage technical and functional incidents and problems
- Testing and cross checks
- Interact with IT Production & ICP Support Teams
- Incidents/Requests/Changes/Problems Management.

Knowledge Transfer:
- Build and update knowledge database for incidents, processes, ...
- Build expertise in other applications & technologies supported by the team and increase SME scope.
- Train/mentor other members of the team for support activities
- Suggest & implement continuous improvements
- Organise regular incident review meetings with APS peers (when SPOC of an area) and discuss areas for improvements (detection, communication, risk of occurrence, documentation...)
- Adapt and learn to new application or new application functionality
- Improve team autonomy on incident resolution

Automation:
- Automate processes for common tasks and reporting
- Suggest & implement continuous improvements for monitoring

Communication:
- Collaborative and clear communication within the team and with other IT teams and stakeholders
- Regular feedback to management
- Escalate to management when relevant

Continuity Management:
- Preparation and validation of DR scenarios
- DR testing arrangements and reporting
- Perform IT components DR tests during BCP testing
- BCP tests reporting, action plan and monitoring

Capacity Management:
- Participate in discussion around capacity management for all our applications with APS or with ADM teams pre/post go-live
- Raise any concerns related to capacity management while investigating an incident
- Suggest improvements in retention policy and discuss with relevant persons

Asset & Obsolescence Management:
- Maintenance of the inventory of applications (Application´s cartography)
- End-to-End management of the flow mapping (CFT management, inter-application links, ....)
- Record keeping of application repositories update
- Management of application licenses
- Risk analysis of the obsolescence management

Supportto Development Project Team:
- Provide Technical support to IT teams on all products (systems, middleware, database) during projects
- Provide support during projects UAT
- Operating requirements in coordination with Development teams
- Acceptance of Development teams deliveries
- Definition and validation of support models & arrangements
- Review and validation of documentation delivered by project teams + update of the production document

Coordination
- Follow up and contribute to application migrations and upgrades for functional enhancements in case of Central Apps: in close collaboration with central/regional IT Hubs
- Coordinate testing with local business correspondents and central IT teams (e.g. Atlas)
- Respond to functional incidents and request functional Business line enhancement
- Supply highquality user support for the Business lines
- Suggest optimizations and efficiency gains
- Where required, propose and carry out initiatives to simplify applications and to automate tasks in synchrony with their scope of applications, producing reporting documents
- Validation and creation of change requests from local development team requests to Technical Application Support

Planning, Implementation and Documentation of Production Workflows
- Implementation, maintenance, documentation and troubleshooting of workflows to automatize processes.
- Implementation of workflows in Autosys
- Implementation of CFT and FTaaS flows and post processes
- Monitoring of workflows
- Collaboration with central teams

REQUIREMENTS
- Experience on production support activities (between 2 and 5 years)
- Excellent command of English - Written and verbal and communication skills
- Adaptability and desire to learn new products and technologies.
- Languages: Fluent English Level
- Unix/Linux skills
- Programming skills: Powershell
- Database knowledge: MS-SQL
- Scheduling tool: Autosys
- Monitoring tool: Dynatrace or equivalent
- Ticketing tools (ITSM, Jira...)
- Microsoft tools (advanced Excel, Word, Powerpoint, OneNote...)

Diversity and inclusion commitment

BNPParibas Group in Spain is an equal opportunity employer and proud toprovideequal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief,sexor sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turnincreaseperformance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada14 de gen.

Agile Scrum Ansible ITIL Office

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organization includes Infrastructure services, Digital Working, Telecom& Datacentres, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

CIB ITO Production Infra CAAS" is a Global domain in charge of all the CIB Infrastructures middleware.

File Transferteam services is a key part of this domain, ithasa relevant role inside the companyto guaranteethe quality (availably, delivery, capacity, evolution, supportability) of the transfer of all files inside CIB and to their partners (internal like cardif/ITG) or external.

RESPONSIBILITIES

This position focuses on the management of projects linked to file transfer services for BNPP.

As part of the job responsibilities, the candidate must contribute to keep the required stability on BAU activities for production environment.

Due to large number of assets to manage and file transfer is a very demanding service from the business, it is required to promote a high automatization level.

Vulnerability and obsolescence remediation, proactive improvements and to define proper corrective action plan for incidents are part of the day to day of this position.

ITIL methodology is part of the daily basis for the team, to know and promote it inside the area is a must.

As scrum master, the candidate will have to coordinate/improve/develop and operate agile method across all the team based in EMEA/ISPL/APAC/AMER.

He/She will be a key people of CAAS organization to improve the organization of the delivery (incident, request, continuous improvement) of the file transfer services. His/Her skills will also be key assets to exchange with partner (APS/ADM/other infra domain) to demonstrate/market the value bring by the services to applications.

REQUIREMENTS

• Studies

• Bachelor in Computer Science preferable but not mandatory

• ITIL Foundation certificate will be desirable

• Experience

• At least 3 years managing activities and people in an IT production environment.

• Languages

• High English spoken and written fluent (B2/C). Mandatory

• French spoken and written will be valued
SKILLS

• Technical

Essential:

• High availability skills

• Basic file transfer skills

• Basic network and firewall skills

• Customer service oriented skills.

Desirable:

• Basic certification skills

• Axway product skills

• Ansible Tower skills

• Transversal & Behavioral

• Soft skills to manage people

• High communication skills to interact with other people & teams

• Analytical mindset.Identification of needs & priorities and define the associated action plans.

• Eager to learn

• Ability to work well under pressure.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 de gen.

.Net Java Python Cloud Coumputing Microservices OpenShift DevOps Spring Terraform Kafka Spark

Who are we?

We are SET Iberia, the IT, Data and Operations Hub of BNPP Personal Finance, part of BNP Paribas, one of the largest banking groups worldwide. From delivery centers in Spain and Portugal, we provide the best services and solutions to BNPP PF entities around the world to enable sustainable and responsible financial solutions for major retailers, consumer goods companies, mobility brands and dealerships.

Among other services, our portfolio is composed of:
- Application Development & Maintenance
- IT Risk & Cybersecurity Services.
- Data Analytics and AI.
- Operations.

Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with techies in various technologies (Java, .Net, Python, AI, Spark, Kafka, Tibco, Apigee) supported by other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). We keep growing!

Our consistent track record of service delivery means customer satisfaction for our partners and opportunities for our employees.

You will find SET Iberia to be an inclusive workplace with an entrepreneurship spirit where you can develop your career and grow personally and professionally.

Would you like to join our international team that delivers end-to-end solutions to businesses of BNP Paribas Personal Finance Group entities around the world?

In a context of increasing the operational excellence of our growing service portfolio we are looking for aSoftware Architect with DevOps expertise.

Mission:

We are searching for the best talent to join our worldwide renowned architecture team to participate in solution design and implementation of products and services that are the backbone of the bank transformation. You will be part of a high-performance team that likes challenges, teach and learn and is a key enabler for PF IT strategy.

Main Responsibilities:
- Participate in the definition and support implementation of major IT transformation plans of our IT products.
- Study, design, validate in governance committees and support implementation of major functional, IT-for-IT or cybersecurity evolutions in our IT Products.
- Support the migration to the PF new Toolchain of PF IT products worldwide.
- Support the definition of new DevOps integrations for new technologies.

What we are looking for:

For us soft skills and endorsing our leadership guidelines (transversality, collective goals, confidence and agility) are equally important as technical skills:
- Academic background: Degree / bachelor´s degree or equivalent work experience.
- You have 3 years of proven working experience in related tasks.
- Expertise in software and integration patterns.
- Expertise in several development frameworks (preferably .NET/dotnet core and spring, others valuable as well).
- Expertise in integrating applications in DevSecOps toolchains with tools like Gitlab-CI, ArgoCD, Helm, Openshift, Terraform, ...
- Good understanding of security protocols (SAML, Oauth2, OpenID), security vulnerabilities and how to fix them.
- Experience designing and/or implementing Cloud Native Applications applying microservices, event-driven and Domain Driven Design.
- You are a team player but as well with capability of working autonomously.
- You have a transformation mindset, looking for the excellency but at the same time pragmatic, empathic and able to apply coaching strategies.
- You are a problem-solver and decision-making person, who:- Demonstrates advanced analytical skills and aligns and/or validates his decisions with the concerned stakeholdersç.
- Able to mobilize other teams and knock all the needed doors to unblock situations or achieve team goals.

Skills:
- Communication skills Oral & Written.
- Ability to collaborate/Teamwork.
- Proactivity.
- Organized, efficient, and able to meet deadlines.
- Gives and welcomes feedback. Puts success of the business and team above own interest.

- Experience in the Finance sector is a plus.

- Fluent level of English is a must. Any other European language is nice to have, for example French.

About our culture:

We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of excellence in our services and providing added value to our customers.

Working in an inclusive and multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET Iberia teams or in other entities within the Group.

We value our employees´ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone´s personal time.

We embraced a hybrid way of working because we believe social interaction always adds value to our day-to-day activities.

Benefits

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 de gen.

ITIL Office

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international bankingestablishment.It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

SPAIN IT PRODUCTION PLATFORM

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Digital Working, Telecom& Datacentres, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

As a Member of the EMEA Network team, you will be member of the EMEA Network Team of the BNP Paribas European campus network.

RESPONSIBILITIES

• Responsible for regional office setup and ongoing support

• Responsible for overseas data centre or DR sites

• Perform the network planning, implementation and optimization solution

• Responsible for Network infrastructure monitoring andtroubleshooting

• Work closely with internal and external parties to implement project
* Responsible for the effective and efficient running of the BAU network.
* Experience collaborating with different teams based in different locations

REQUIREMENTS
* Studies

Degree in Computer Science or equivalent.

ITIL Foundation certificate will be desirable.

CCNP Qualifications,having certification is a plus

Ekahau Certifications

Aruba Networks Certified is not needed but a plus

* Experience

At least 10 years of experience as a network engineer

* Languages

High English spoken and written fluent (C1/C2)

French spoken and written will be valued

SKILLS
* Technical

Campus LAN Networks

Demonstrated deep working knowledge and project experience with advisor and design capabilities (HLD, LLD and NIP).

Experience with network design in LAN & WAN.

Solid security and in LAN & WAN networking knowledge with, at least, +10 years of real technical working experience focused in these areas.

Cisco ISE Server

Enterprise-level Cisco ISE configuration andtroubleshooting.

TroubleshootingRouting/Switching, wireless LAN controllers, VMware and VPN issues.

Onsite and remotetroubleshooting Network layer 2 and layer 3.

Coordinate with remote users toinstall/configure equipment on site.

Routing/switching (Cisco) installation andconfiguration.

Following ServiceNow tickets to closure.

Experience on ISE Servers installations and software upgrades

Wireless Infra for Campus Networks

Experience with Ekahau software for wirelesstroubleshooting and surveys

Perform Ekahau predictive wireless site surveys for wireless designs, onsite optimization and t-shoot

Complete complex wireless designs and large projects for various verticals using Cisco and Aruba

Troubleshoot wireless issues and support customers when necessary.

Have a solid understanding of networking fundamentals of Wired and Wireless LAN, and operation.

Have experience and/or knowledge of wireless solutions including Access Points, Wireless LAN Controllers, 802.1x

Cisco Prime Infrastructure and Cisco DNA Centre

At least 10 years of experience as a network engineer operating Wireless infra

* Transversal & Behavioral

Passion for technology.

Team work and Capabilities to teach others.

High capacity and continuous curiosity to learn new things.

High communication abilities.

Proactivity and show initiative.

Innovative and creative.

Complex Problem resolution capacity.

Resiliency.

BENEFITS

• Training programs, career plans and internal mobilityopportunities,national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy andmaternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada10 de gen.

Cloud Coumputing Jira Excel Power BI Office

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Platform

The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organization.

ABOUT THE JOB

MISSION
- Business Area/Dept Overview- oGB IT CTO Office is under GB IT CTO management within CIB ITO entity.
- oGB IT CTO Office role is to support GB IT CTO and all GB IT APS teams in their day-to-day activities for the benefit of the entire GBIT Team. GB IT CTO Office works hand in hand with GB IT CIO Office to ensure alignment of objectives and priorities within GB IT. GB IT CTO Office scope is GB IT worldwide. GBIT CTO Office provides transversal services and support on processes, tooling, project coordination and industrialization. The need of transversal and common ways of working may come from within GB IT teams, from CIB level or Group level.
- oIn its central position and transversal role, GB IT CTO Office ensure a coordinated, coherent and controlled tracking and reporting support to GB IT APS&ADM teams, GB IT CTO and CIO and to CIB or Groupe level spreading over HR, Finance, ITSM, Security, Infrastructure, Obsolescence and ad hoc projects.

- Purpose & Scope of role- oThe purpose of the GBIT - IT Obsolescence and IT Asset Global Management is to ensure GBIT is organized to handle IT Asset Management and IT Obsolescence Management, being in terms of objectives or being in terms of adherence to policies set by the organization.
- oThe IT Obsolescence Management is responsible to put in place, run and control the process related to IT Obsolescence management globally in line with CIB Obsolescence framework and priorities.
- oThe IT Asset Management is responsible to put in place, run and control the process related to IT Obsolescence management globally in line with CIB Obsolescence framework and priorities.
- oThe scope is all applications and related IT assets GB IT Teams operationally support, being a GB application or non-GB applications for what a GB IT Team has received the responsibility to support. Here an application can be determined by in presence within CIB Application referential system.


RESPONSIBILITIES

Obsolescence Management:
- -He/She´s the process owner for GB IT for obsolescence management.
- -Coordinates and follow-up process deployment (process and tools) related to IT Obsolescence management in line with CIB framework.
- -Animates and coordinates action plan collection (short terms and long terms) relying on regional, local SPOCs.
- -Ensure necessary controls are in place and available to APS and ADM Teams.
- -Prepare and run periodic central obsolescence OPCO and ensure regions, local do have necessary level of governance.
- -Provide necessary data to higher level obsolescence management instances (CIB Steerco)
- -First level support on tools and expert support on IT Obsolescence process and obsolescence data
- -Provide regular training, explanation on tools, process and maintains corresponding documentation.
- -Ensure central, regional and local processes and tooling are integrating well (efficient, limitation of dual capture, coherent and aligned)
- -Take the necessary step to enhance the overall process and tooling.

Asset Management:
- -He/She´s the process owner for GB IT for asset management.
- -Coordinates and follow-up process deployment (process and tools) related to IT asset management in line with CIB framework.
- -Ensure necessary controls are in place and available to APS and ADM Teams.
- -Report via the monthlyproduction steerco the latest control status.
- -Ensure remediation detectedvia controls are attended by respective application owner or by teams providing tools.
- -First level support on tools and expert support on IT Asset process and Asset data.
- -Provide regular training, explanation on tools, process and maintains corresponding documentation.
- -Take the necessary step to enhance the overall process and tooling.

REQUIREMENTS
Experience
- -Familiar with classical technologies (OS, DB, MW), has already being exposed/done obsolescence management and/or remediation.
- -Capacity to technically understands what teams are doing on obsolescence, in order to better analyze and propose enhancement in process, offer.
- -Understand what Cloud technologies can offer in obsolescence management.
- -English fluent in speaking and writing.
- -Presentation skills: Capable to build Steerco reports with adequate comment, analysis and capable to drive steercos.
- -Rigorous, autonomous, proactive, listening, and analytical skills.
- -Good level in Excel, PowerBI, PowerQuery and Jira.
- -Preferred. Experience in large, banking industry companies.
- Languages - Fluent English Level


Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada9 de gen.

ITIL Power BI Office

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality.

IT Production organisation includes Infrastructure Services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity).

In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

CONTEXT AND ROLE SUMMARY

The Telecom & Workspace Domain is part of the Corporate and Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, the Service Desk is responsible for delivering best class end user support of Company employees. Constantly adapting and evolving to be on the edge of the industry leading practices and technologies.

The Second Service Support Analyst (3SA) receives incidents from first service support function in case of undocumented and complex incident, and have the responsibility to:

- Restore degraded services.
- Create the knowledge on undocumented incident through Service Document or Troubleshooting guide/article.
- Technically assess recurrent incident and create associated potential problems.

POSITION, ACTIVITIES AND KEY RESPONSIBILITIES

Related with the incident lifecycle, the Second Service Support Analyst focuses on investigating incident not documented. His objectives are, to found as quick as possible a satisfying solution for the user and, at the same time, to structure the knowledge on any services consumed by users for the first level of support to be autonomous for next cases.

The Second Service Support role receives identified uses cases from Incident Coordinator to initiate study on potential recurrent issues and if needed create the problem ticket. Willing and committed to foster excellence in service and help enhancing the user experience.
- Key Accountabilities- Improve First Contact Resolution and then Customer experience by supporting and assisting First Service Support.
- Do a correct logging of cases in a manner of synthetic yet useful information for further analysis and forensic reviews.
- Contribute highly to structuring knowledge on "end user" services through Service document, troubleshooting guide/articles.
- Identify short term solution for the user and launch long term analyze through problem analysis to remove root cause.
- Own the incident within the area of responsibility, being the accountable for it.
- Gain, maintain, and enhance user engagements and satisfaction with the service support.


- Activities

- - Follows practices and policies, and ensures end users are in line with those.
- Handles end user experience and manages the information flows according to policies.
- Provides information and update of status on current cases to inquiries.
- Coordinates the resolutions of live incidents with other support areas and levels if needed.
- Creates the knowledge for First Service Support.
- Creates problem when needed after performing the technical study on impacted services identified by Incident Coordinator.
- Checks customer case for correct qualification and logging through all established channels.
- Advises on best practice for first service support and ensure compliance with the company´s policies.
- Troubleshoots incidents at second support level - Diagnosing and resolving complex technical issues.
- Colaborates with Incident Coordination to help on ensuring service availability and service improvement.
- Manages timely communications for the open incidents.
- Maintains constant information about the status of incident in scope.


- Corporate Accountability

- - Leading by example as a role model for Company´s values and professional standards.
- Driving the delivery of business and corporate plans for your own areas of responsibility.
- Driving continuous improvement within your own areas of responsibility.
- Taking a proactive approach to risk management, ensuring risks and issues are identified, addressed, and reported and, where appropriate, escalated.
- Being fully aware of and actively complying with Company and Domain policies and procedures relevant to your own responsibilities and to corporate policies and procedures including equality, sustainability and the environment, health and safety and data protection.
- Performing any other reasonable duties as directed by line management.


PROFESSIONAL SKILLS, ABILITIES AND EXPERIENCE

- 5 to 10 years´ experience working in IT infrastructure environments.
- Above average incident and problem process comprehension.
- Excellent technical skills on end user services. Workspace (windows, mac, iPhone, HVD), collaborative tools.
- Strong problem-solving aptitude.
- Customer service-oriented skills.
- Experience in structuring knowledge for service documentation.
- Experience working in a multi-cultural atmosphere and ability to work successfully as part of a multidisciplinary team.
- Strong ability to work flexibly - managing changing, competing priorities, and absorbing new information rapidly to address complex issues.

PERSONAL ATTRIBUTES

- Ability to convey effectively complex information within simple, high impact communication, at all levels of the organisation.
- Good planning, organizational skills, and the ability to work to tight schedules.
- Analytical skills.
- Good interaction capabilities and assertiveness.
- Good interpersonal and communication skills, to gather information from and for people.
- Experience of delivering strategic priorities within strict timelines.
- Ability to work both autonomously and in constant collaboration with product owners, operations, and end users.

LANGUAGES AND QUALIFICATIONS
- Essential

- - Bachelor of Science degree in IT.
- Good knowledge in process related practices.
- High English spoken and written fluent (B2/C1).
- Knowledge and experience with ServiceNow and PowerBI.
- ITIL Foundation certificate.


- Desirable- French spoken and written.


OTHERS

- On Site Services: From 9:00 to 18:00
- On Call Services: No

BENEFITS
- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
- Flexible compensation plan.
- Hybrid telecommuting model (50%).
- 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.