Ofertas de empleo de Gerente de Éxito del Cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada5 jul.

🚀 Join the Food Revolution with CloudKitchens!

At CloudKitchens, we’re not just another tech company — we’re reinventing the restaurant industry.

We turn underutilised properties into high-tech smart kitchens that empower food entrepreneurs to thrive in delivery-first dining. From bold first-time founders to the world’s most recognisable QSR brands, we help restaurateurs serve better food, faster and more affordably, while revitalising neighbourhoods and creating jobs along the way.

We’re scaling fast in Madrid — and we’re on the hunt for ambitious talent

As a Customer Success Manager, you'll be a pivotal strategic partner to our most valued customers. You'll drive their long-term success, engagement, and expansion, ensuring they maximize value from our products and services within the dynamic F&B industry.

• 🤝 Build Strategic Partnerships: Cultivate and nurture long-term relationships with high-value (mid-market/enterprise) customers, acting as their trusted advisor.
• 💡 Deliver Business Insights: Leverage tools, data, and insight to prove value, deep product knowledge, and the ability to coach their restaurants in improving their overall business operations.
• 📈 Drive Revenue Growth: Strategically upsell and cross-sell our products and services, ensuring customers fully utilize our offerings and successfully expand their business. Leverages data, deep product knowledge, and commercial acumen to charismatically up and cross-sell.
• 👂 Champion Product Evolution: Close the loop between our customers and our product, quantifying and translating customer feedback into product requests to ensure our product evolves with customer needs.
• 🔍 Solve Complex Challenges: Systematically identify problems and opportunities, proposing effective, data-driven solutions.
  
  

• Proven ability to build and maintain strong relationships, demonstrating exceptional customer obsession and empathy.
• Highly data-driven with strong analytical skills and a creative problem-solving mindset.
• Demonstrated commercial acumen with a track record of successful upselling and cross-selling.
• Resilient, process-driven, and capable of handling customer escalations effectively.
• Excellent communication skills, with the ability to conduct compelling presentations and influence stakeholders.
• Fluent in English and Spanish (written and spoken).
  
  

• Work at the intersection of food, tech, and real estate
• Be part of a rocketship company changing the way the world eats
• Competitive base salary
• Make a real difference in local food ecosystems
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 jun.

Resolución de problemas Salesforce Capacidad de análisis Servicio de atención al cliente Experiencia del cliente Satisfacción del cliente Comunicación oral Compromiso de los clientes Éxito del cliente Retención de clientes SaaS Office

Mission

As project manager for our carrier key account customers, you are part of the Customer Success team from our office in Madrid. You handle project management to implement our tool with our major carrier clients, and help the sales team make the complex deals a success.

• Ensure the framing and deployment of complex projects from A to Z with customer teams and Dashdoc sales team.
• Guarantee the best user experience and the best relationship with our customers by collaborating with Dashdoc’s sales, product, and technical teams.
• Stimulate development opportunities by understanding our clients’ needs and supporting them.
• Contribute to building the best product on the market through client feedbacks, and to improve our internal processes.

• On-site visits at clients offices
• Various topics and stakeholders. You will discover multiple sectors and manage complex projects. You are part of pre-sales process.
• Impactful job for Dashdoc and our clients’ success
• Growth and autonomy. You join a strong team inside a fast-growing company

Profile

• Aligned with the company values : Care, Ambition, Passion, Speed
• Driving license and flexibility to go on-site : availability for weekly travels on clients’ and prospects’ sites. Driving license is mandatory
• Transport or industry knowledge : you have a good knowledge of this business thanks to a first experience in a transport, logistics or industrial company.
• Experience in complex project management : you are at least 3 year-experienced with key accounts companies, as consultant or project manager. You are autonomous on project methodology and proactive on identifying and solving problems.
• Language : your mother tongue is Spanish and can work in English (written and spoken). Another language is a bonus.
• Product and tech-oriented : attraction for complex saas products, ability to connect business need with product solution, ability to give trainings.
• Customer orientation and communication skills : sense of service and ability to understand the clients’ needs to propose efficient solutions. Interpersonal skills, ability to convince and influence stakeholders, prepare and present written presentations
• Organization and analytics : excellent ability to analyze data and define KPIs, prioritizing between several projects, follow closely an action plan, proactivity