Ofertas de empleo de Gerente de Éxito del Cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 nov.

. Agile SaaS Word

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About Us

We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to make industry-first CX technologies and emerging channels accessible to marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what’s possible in CX. Our architecture brings together unified customer data, advanced journey orchestration, and comprehensive AI capabilities by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M in CARR (Committed Annual Recurring Revenue). According to Gartner, we are the dominant leader in Multichannel Marketing. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider’s mission has not been only to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our corporate social responsibility initiatives like 100Projects, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 27+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers across 27+ countries that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

What we’re looking for

We're looking for a relationship-driven, strategically-minded, and deeply proactive Customer Success Manager to join our team - owning client partnerships across Spain, Italy, and Portugal, while supporting broader EMEA operations.

If your sweet spot sits at the intersection of:

• Building trusted, long-term relationships with clients,
• Proactively driving product adoption and measurable value,
• Translating customer needs into actionable solutions, and
• Being the person who anticipates challenges, steps in early, and ensures clients feel supported at every turn
  
  
  

…then you're exactly who we're looking for.

This role requires strong autonomy and initiative. You'll proactively engage with busy stakeholders, uncover their goals, and deliver tailored guidance that helps them maximize impact from our platform. You'll provide expert consultation on best practices, deliver training, surface relevant use cases, and ensure usage stays high and value stays clear.

Language requirements: Fluency in Spanish is essential. Italian and Portuguese are highly desirable.

Responsibilities:

• You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
• Help our clients understand their needs and which of our features and products best match their goals and expectations
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
• Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap
  
  
  

Requirements & Skills:

• Previous work experience in customer-facing roles: customer success, account management, or strategic consulting.
• Digital marketing-related experience in a customer-oriented position
• Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
• Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
• Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
• Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring and improving outreach and follow up effectiveness
• The ability and flexibility to work in a fast-paced startup environment
• A university degree in Business, Marketing, Engineering, or related fields
• Strong communication skills in English and Spanish (additional Italian or/and Portuguese would be an advantage)
  
  
  

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• A chance to work in an international, diverse, and inclusive environment
• Access and opportunity to gain a limitless network all over the globe
• A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria
• To be part of an industry that’s shaping the future of customer experience
• Access to many hard and soft skills pieces of training to help you improve and challenge yourself
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge
• Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• The infamous team activities that are bursting with fun
• No Dress Code!
  
  
  

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada16 nov.

. SaaS

• Offres d'emploi
• Les Secteurs
• Industrie
• Numérique
• Santé
• Transition écologique
• Agriculture
• Rejoindre la Mission French Tech
• Découvrir les métiers de la Tech
  

Digital Customer Success Manager

• Madrid
• Full-Time
• Apply Now
  
  

About

Chez 360Learning, nous permettons aux équipes formation de booster la culture d'entreprise et de décupler les résultats grâce au Collaborative Learning. Notre plateforme LMS moderne intègre le pouvoir du collaboratif pour tirer parti de l'intelligence collective. Conçue pour les équipes Learning & Development d'aujourd’hui, notre suite de solutions simplifie l'intégration des nouveaux arrivants, la formation des équipes en mobilité et le développement du leadership.

Depuis notre création en 2013, plus de 2500 clients nous font confiance. Avec 240 millions de dollars levés et une équipe de 390 talents répartis entre Paris, Londres, Berlin, Barcelone et New York, nous continuons d’innover et de grandir ensemble.

Job Description

As a Digital Customer Success Manager, you will support our clients in their digital training strategy through the 360Learning platform. Your main goals will be to :

• ensure the business impact of our solution in accordance with the objectives set with the clients
• ensure the renewal of your client portfolio
• create and develop processes to handle a one-to-many approach
• create and develop reporting and communication processes
  
  

Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients!

Within One Month, You Will

• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our CSP POOL Team. The objective is to analyze the customer journey and build a proactive digital and one-to-many communication strategy.
• Join your first customer meetings with other CSPs from the team
• Answer to a pool of clients asynchronously
  
  

Within Three Months You Will

• Drive renewal calls
• Drive new customer onboardings
• Organize and present webinars, with internal experts
• Drive initiatives on specific topics such as ‘office hours’
  
  

Within Six Months You Will

• Successfully onboard new customers and ensure the launch is on time
• Define the learning transformation roadmap during Business Reviews with the client and identify the asynchronous and one-to-many resources needed to achieve them
• Define a retro-planning of the asynchronous resources and one-to-many initiatives on the solution and vouch for it
• Identify and document customer use-cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
• Identify new project opportunities to develop the account and align with the Account Management team
  
  

Within 12 Months You Will

• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders within the client’s team
• Develop and share good business practices with the entire Client Success team
• Participate in process and automation improvement
  
  

The Skill Set

• First experience in a Customer Success Manager position is preferred
• Or first experience in a Training Organization (training manager, trainer, training assistant)
• Or first experience in a consulting firm
• A keen interest for the digital industry, education and e-learning in particular
• Excellent interpersonal and communication skills
• Previous experience in the SaaS B2B industry is nice to have
• Native French, and excellent English proficiency (B2 minimum)
  
  

What We Offer

• Compensation: Package includes base salary and a variable component 📈
• Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
• Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
  
  

Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with a CSP
• Case study Meeting with a CSP Coach and a CSP Ops
• Culture fit Meeting with our Head of CSP
• Offer !
  
  

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Additional Information

• Contract Type: Full-Time
• Location: Madrid
• Possible full remote
  
  

Apply Now

See Other 360Learning Job Listings

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 sept.

Cloud Coumputing Office Salesforce .

About Planet

Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry.

With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider.

Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world.

Headquartered in London with over 2,500 employees across six continents, Planet supports over 800,000 customers in more than 120 markets.

Role Overview

Join our team as a Customer Success Manager (PMS), where you'll be responsible for driving customer satisfaction and retention of our market-leading PMS and payment solutions within our existing direct sales PMS customer base. This position is based in one of our offices dedicated to direct sales.

Your primary responsibility will be to be the commercial contact for our current PMS (Hotsoft, Protel On-Premise and Protel Cloud) user base. You'll leverage your experience, knowledge, and customer-focused approach to engage existing customers, generate excitement and upsell opportunities within their currently used products as well as preventing churn by monitoring the health status of accounts.

In this role, you'll receive incoming commercial customer requests in addition to actively engage with our customer base, keep our CRM System (Salesforce) up to date, upsell add-ons for solutions in use and create leads to our cross-sales (X-Sale) team. Collaborating with our worldclass marketing, product, technical support and sales teams, you'll make sure to reach your individual KPIs

If you're eager to contribute to a rapidly growing product line and make a significant impact, we invite you to apply and be part of our success story

What You Will Do

• Handle incoming product inquiries from existing customers regarding commercial needs.
• Analyze our existing customer base to uncover cross-selling and upselling opportunities within our solution portfolio.
• Leverage email, phone calls, databases, and social media to gain deeper insights into prospect organizations, presenting relevant products and solutions virtually and over the phone to attract customer interest.
• Utilize Planet’s established systems, including Salesforce, Odoo, and Snowflake, to accelerate, analyze, track, customers satisfaction, churn risk and health status.
• Address customer challenges, complaints, and escalations by collaborating with relevant internal departments involved.
• Develop a comprehensive understanding of Planet's current and upcoming features to identify and implement new business opportunities.
• Focus on achieving business goals and objectives, ensuring all activities are properly reported, documented, and shared internally.
• Accurately document and report all new sales opportunities in Salesforce and, if necessary, hand them over to the Cross-Sales sales team in accordance with internal standards, ensuring visibility to internal stakeholders.
• Facilitate the onboarding of new employees as required.
  
  

Who You Are

• Hospitality Industry background
• French language B2/C1 and good written & spoken English
• Experience with hotel software (PMS, Revenue Management, etc.) is a plus
• Excellent sales skills
• Self-motivated
• Well-spoken and articulate.
• Good Microsoft Office, Salesforce (CRM) and Windows operating system experience
• Positive can-do attitude
• Organization and issue resolution skills
• Team player
  
  

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.