Ofertas de empleo de Gerente de Éxito del Cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 sept.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

From the moment you wake up until you go to bed, think about the media you consume, the ads you see, the apps you use, the websites you browse, and the online shopping you do. Most likely, every interaction and experience was influenced by an Adobe product. We have a fantastic opportunity for a Senior Customer Success Manager to join our team based in Madrid and Barcelona. At Adobe, our Customer Success team is dedicated to delivering outstanding experiences and driving value for our customers. We achieve this through three core pillars: Partnership, Adoption, and Value Realization. Our CSMs increase value and ROI in complex accounts by building partnerships, advising strategy, and collaborating with teams and customers to accelerate value. As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.

What You’ll Do

• Lead customers through digital transformation with a clear view of customer objectives and key performance indicators
• Establish a comprehensive strategy for managing your account portfolio, ensuring that customers realize the maximum value and return on investment from their Adobe solutions and services.
• Account strategy planning and building clear success plans to increase solution adoption and usage, drive dedication, advocacy and minimize customer attrition
• Lead customers with industry expertise and standard methodologies on efficient utilization to meet their specific business objectives
• Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the Europe
• Track accounts’ performance and lead critical blocking issues with clear execution plan and aim to get closure
• Provide thought leadership & industry expertise to the customer success organization, our clients and Adobe’s European Customer Success team
  
  

What You Need To Succeed

• Bachelor’s or Master’s degree or equivalent experience
• Experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered
• Strong experience in Digital Marketing Solutions and knowledge of the Adobe’s competitive landscape
• Proven efficiency in managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor
• Proven experience driving customer retention initiatives, achieving high retention rates and customer happiness (NPS)
• Strong communication skills (English)
• Tenacious, personable, high confidence and results oriented with a focus in exceeding client expectations
• Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations and the ability to collaborate effectively across different departments
  
  

At Adobe, you'll be immersed in an outstanding work environment that is recognized around the world. Adobe is an equal opportunity employer. We hire dedicated individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or

expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. We strive to recruit the most qualified individuals and foster an environment where all employees are treated with respect and have equal opportunities. We value ideas from every level of our organization and look forward to hearing your next big idea. Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 sept.

Cloud Coumputing Office Salesforce

About Planet

Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry.

With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider.

Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world.

Headquartered in London with over 2,500 employees across six continents, Planet supports over 800,000 customers in more than 120 markets.

Role Overview

Join our team as a Customer Success Manager (PMS), where you'll be responsible for driving customer satisfaction and retention of our market-leading PMS and payment solutions within our existing direct sales PMS customer base. This position is based in one of our offices dedicated to direct sales.

Your primary responsibility will be to be the commercial contact for our current PMS (Hotsoft, Protel On-Premise and Protel Cloud) user base. You'll leverage your experience, knowledge, and customer-focused approach to engage existing customers, generate excitement and upsell opportunities within their currently used products as well as preventing churn by monitoring the health status of accounts.

In this role, you'll receive incoming commercial customer requests in addition to actively engage with our customer base, keep our CRM System (Salesforce) up to date, upsell add-ons for solutions in use and create leads to our cross-sales (X-Sale) team. Collaborating with our worldclass marketing, product, technical support and sales teams, you'll make sure to reach your individual KPIs

If you're eager to contribute to a rapidly growing product line and make a significant impact, we invite you to apply and be part of our success story

What You Will Do

• Handle incoming product inquiries from existing customers regarding commercial needs.
• Analyze our existing customer base to uncover cross-selling and upselling opportunities within our solution portfolio.
• Leverage email, phone calls, databases, and social media to gain deeper insights into prospect organizations, presenting relevant products and solutions virtually and over the phone to attract customer interest.
• Utilize Planet’s established systems, including Salesforce, Odoo, and Snowflake, to accelerate, analyze, track, customers satisfaction, churn risk and health status.
• Address customer challenges, complaints, and escalations by collaborating with relevant internal departments involved.
• Develop a comprehensive understanding of Planet's current and upcoming features to identify and implement new business opportunities.
• Focus on achieving business goals and objectives, ensuring all activities are properly reported, documented, and shared internally.
• Accurately document and report all new sales opportunities in Salesforce and, if necessary, hand them over to the Cross-Sales sales team in accordance with internal standards, ensuring visibility to internal stakeholders.
• Facilitate the onboarding of new employees as required.
  
  

Who You Are

• Hospitality Industry background
• French language B2/C1 and good written & spoken English
• Experience with hotel software (PMS, Revenue Management, etc.) is a plus
• Excellent sales skills
• Self-motivated
• Well-spoken and articulate.
• Good Microsoft Office, Salesforce (CRM) and Windows operating system experience
• Positive can-do attitude
• Organization and issue resolution skills
• Team player
  
  

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 sept.

IoT

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

 
With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

 
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

We are looking for a highly motivated and customer-focused IoT Customer Success Manager (CSM) to manage and grow relationships with 1GLOBAL's IoT customers. In this critical role, you'll be responsible for delivering an exceptional end-to-end customer experience across our telecom services, from onboarding through to ongoing service delivery and support.

As an IoT CSM, you will work closely with cross-functional teams, including Sales, Technical Support, and Product, to ensure customers derive maximum value from our solutions. You will also drive service performance reviews, lead service improvement initiatives, and act as a trusted advisor to your IoT accounts.

Key Responsibilities

• Own the overall customer relationship and experience across 1GLOBAL services for assigned IoT and eSIM B2B2C accounts
• Lead smooth and professional onboarding processes, ensuring customers are set up for long-term success
• Manage ongoing service delivery, acting as the key point of contact for service-related queries and escalations
• Coordinate with internal teams (Support, Network Operations, Sales, Product) to resolve issues and improve customer outcomes
• Conduct regular Service Reviews and performance reporting, identifying and executing Service Improvement Plans as needed
• Build strong, long-term relationships that drive retention, growth, and advocacy
• Monitor usage trends and customer health metrics to identify risks and opportunities for expansion
• Champion the voice of the customer internally to influence product and process improvements

Requirements

• Experience in a customer-facing role within the telecommunications industry (Mobile, IoT, M2M, eSIM solutions)
• Strong knowledge of telecom service delivery, connectivity platforms, and IoT customer expectations
• Exceptional interpersonal and relationship management skills
• Excellent written and verbal communication; capable of delivering clear, impactful updates to both technical and non-technical stakeholders
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Comfortable leading cross-functional initiatives and influencing without direct authority
• A proactive problem-solver who thrives in a customer-first culture

Benefits

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 sept.

API

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

 
With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

 
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

We are looking for a highly motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with 1GLOBAL's B2B2C eSIM partners. In this critical role, you'll be responsible for delivering an exceptional end-to-end customer experience across 1GLOBAL telecom services, from onboarding through to ongoing service delivery and support.

As a CSM, you will work closely with cross-functional teams including Sales, Technical Support, and Product to ensure customers derive maximum value from our solutions. You will also drive service performance reviews, lead service improvement initiatives, and act as a trusted advisor to your accounts.

Key Responsibilities

• Own the overall customer relationship and experience across 1GLOBAL services for assigned eSIM B2B2C accounts
• Lead smooth and professional onboarding processes, ensuring customers are set up for long-term success
• Manage ongoing service delivery, acting as the key point of contact for service-related queries and escalations
• Coordinate with internal teams (Support, Network Operations, Sales, Product) to resolve issues and improve customer outcomes
• Conduct regular Service Reviews and performance reporting, identifying and executing Service Improvement Plans as needed
• Build strong, long-term relationships that drive retention, growth, and advocacy
• Monitor usage trends and customer health metrics to identify risks and opportunities for expansion
• Champion the voice of the customer internally to influence product and process improvements

Requirements

• Experience in a customer-facing role within the telecommunications industry (Mobile services, eSIM solutions, API integrations, business process, partnership management)
• Strong knowledge of telecom services, connectivity platforms, and channel/partner expectations and management
• Exceptional interpersonal and relationship management skills
• Excellent written and verbal communication; capable of delivering clear, impactful updates to both technical and non-technical stakeholders
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Comfortable leading cross-functional initiatives and influencing without direct authority
• A proactive problem-solver who thrives in a customer-first culture

Benefits

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.