Ofertas de empleo de Gerente de Éxito del Cliente en Madrid

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

A Customer Care Manager forms part of our Customer Care Team. A team of Customer Care Managers who operate on a ‘one to many’ business module, providing an efficient customer focused service to our pool of C & C+ customers who either fall under a specific ARR banding or are not a core industry customer.

A Customer Care Manager will share responsibilities of managing a large portfolio of customers remotely, engaging stakeholders and forming reliable relationships. The team will work closely to share the responsibilities of retaining and growing the customer base. They will pro-actively work with customers to ensure engagement with their solution, discuss alternative products in our portfolio that could support the customer's goals and help them achieve ongoing operational success.

Responsibilities:

• Manage a large group of accounts using a light touch transactional approach.
• Protect controllable attrition and ARR value of portfolio.
• Identify customer strategy, growth plans and key contacts to uncover cross-sell and upsell leads for Sales.
• Expand and maintain a detailed account record of each account within the CRM
• Participate in identifying industry best practices to be shared.
• Support industry-specific marketing campaigns for the customer base
• Educate and direct customers to self-serve support available.
• Use automation to obtain health scores and engage with customers on mass.

Requirements:

• Experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels.
• Ability to identify problems and opportunities as well as offer or implement actions and solutions.
• Proven ability to effectively manage work across teams and disciplines.
• An ability to influence others through effective communication and negotiations.
• LMS experience is a plus.
• Must have a good command of both English and French

Skills:

• Excellent oral and written communication skills.
• Excellent personal organization skills and attention to detail.
• Strong people skills. Ability to work well with a diverse multi-cultural environment.
• Willingness to work flexible hours when required.
• The ability to work independently or as part of a team and the ability to take direction is a must.
• Strong analytical and troubleshooting skills.
• Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 ene.

Teletrabajo Cloud Coumputing SaaS

About Us

Siemens Digital Industries Software - Transform the everyday.

Let's make the difference together!

Meet the team - Video

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm.

About The Role

We are seeking an experienced Customer Success Manager to join our team and work with enterprise-level SaaS customers. You will play a pivotal role in ensuring customers derive maximum value from our cloud platforms by applying best practices and fostering long-term, successful partnerships. As a trusted advisor, you will help customers achieve their business objectives, driving satisfaction and measurable value.

This position is based in Spain, with the flexibility to work remotely and the expectation to travel to customer sites around 15% of the time.

Area of responsibility

• Build strong, trusted relationships with enterprise customers, deeply understanding their objectives and ensuring their satisfaction at every stage of their journey.
• Drive product adoption by guiding customers to realize measurable value through the use of our solutions and focusing on their business outcomes.
• Collaborate with sales and other teams to define customer success plans, identify upsell opportunities, and ensure seamless renewals.
• Provide clear value demonstrations, ensuring customers see tangible business outcomes from our solutions.
• Champion customer feedback to improve products, services, and processes, while resolving escalations and collaborating with cross-functional teams to ensure success.
• Promote simplicity and repeatable processes to achieve scalable and profitable outcomes for both the customer and Siemens.
  
  

Key Requirements:

• Proven experience managing large, international enterprise accounts with a focus on Customer Success Management, consulting, or sales.
• Strong understanding of SaaS technology and how it drives business value, with the ability to communicate this effectively.
• Exceptional communication, presentation, and executive-level interpersonal skills.
• Analytical and metrics-driven, with the ability to manage complex situations and lead teams to deliver objectives.
• Creative, resourceful, and highly organized, thriving in fast-paced, dynamic environments.
• Fluency in Spanish, English, and speaking one other major European language (German, French, Italian, or Dutch) will be advantageous.
• Bachelor’s Degree required; Master’s Degree preferred.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making Real What Matters

If you want to make a difference – make it with us!

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