Ofertas de empleo de Gerente de Éxito del Cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

SaaS IoT

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.  

We build. We create impact. 

Within the CSM department, you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions will include:

• Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support, maintenance, and asset management, in collaboration with stakeholders (support, sales, client project managers, experts, etc.).
• Coordinating teams: Working with support teams, client project managers, and other stakeholders to ensure quality service and meet service contract commitments.
• Managing service contract budgets: Tracking and managing the budgets of service contracts.
• Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.
• Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.
• Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
• Developing improvement plans: Creating continuous improvement plans and associated actions.
• Proactively proposing service evolutions: Suggesting proactive service improvements, costing them, and presenting them to the client in collaboration with the Key Account Manager (KAM).
• Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.
  
  

Qualifications we’re looking for.    

• Proven significant experience in the same role
• Ability to understand customer's needs and build trust-based relationships
• Native spanish is required + fluent in english (the manager and the hiring team don't speak spanish)
  
  

We innovate. We help communities thrive. 

 VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.  

 The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Pay: Competitive pay, shareholder equity and benefits
  
  

• Schedule: A flexible, hybrid work schedule  
  
  

• Career Growth: E-learning opportunities and workshops, and global mobility potential  
  
  

Not the right opportunity for you?  
Share this job with a friend or search all careers at vusiongroup.com/careers.  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 feb.

SharePoint Salesforce

¡ÚNETE A NUESTRO EQUIPO COMO CUSTOMER SUCCESS MANAGER EN ePackPro!

En ePackPro, con más de 12 años de experiencia, somos líderes en la digitalización de procesos HACCP, con presencia en más de 40 países y más de 170,000 usuarios activos diarios. Buscamos un Customer Success Manager para unirse a nuestro equipo en constante crecimiento.

Hoy en día, ePackPro es:

• 200 colaboradores
• 18,000 restauradores utilizando nuestra solución
• 23M€ de facturación en 2023 (+30% de crecimiento anual)
• Presencia en 40 países

Misión principal:

Onboarding de clientes:

• Gestionar el proceso tras la firma del contrato, coordinando con áreas como calidad, producción y contabilidad.
• Organizar la instalación y formación inicial.
• Medir la satisfacción y detectar áreas de mejora post-formación.

Soporte post-onboarding:

• Atender solicitudes de clientes (contratos, adiciones de equipo).
• Resolver peticiones en la herramienta y derivar solicitudes complejas al equipo de cuentas.
• Colaborar con soporte técnico a través del CRM.
• Organizar reuniones de parametrización con el equipo de calidad (principalmente a distancia).

Otras responsabilidades:

• Venta de consumibles (impresoras, etiquetas) en interacciones con los clientes.
• Gestión de reclamaciones según urgencia.
• Realización de llamadas salientes para opiniones en Google.

¿Qué buscamos?

• 1-2 años de experiencia en atención al cliente y conocimientos en Horeca y HACCP.
• Nivel avanzado de inglés y francés.
• Experiencia con herramientas como Salesforce, Odoo, Ringover, Teams, SharePoint.

Soft skills:

• Habilidad para gestionar relaciones con clientes.
• Enfoque comercial y capacidad de comunicación fluida.
• Organización y adaptabilidad.

Condiciones laborales:

• Salario competitivo : 25K-30 K€, según experiencia y formación
• Acompañamiento inicial: 1 semana de integración y 2 semanas en Francia con mentores
• Viajes a Francia 2/3 veces al año
• Reuniones semanales de CSM y encuentros mensuales con tu responsable

Si eres una persona organizada, apasionada por el servicio al cliente y buscas crecer en un equipo dinámico, ¡te estamos esperando!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada11 feb.

Join a leading retail media venture at the forefront of innovation!

Unlimitail is a joint venture between Carrefour and Publicis groups, with the aim of becoming the leader of the retail media market in Europe and LATAM. By combining the power of Carrefour Links' in-store and e-commerce assets and traffic with Publicis Citrus Ad by Epsilon's on-site and off-site retail media technologies, Unlimitail aims to become the leading retail media player in Continental Europe and South America for in-store and digital channels. In addition to our 32 partners, Unlimitail has a strong ambition and business plan to welcome many more retailers to its retail media platform.

Role Overview:

We are looking for a dynamic and detail-oriented Customer Success Manager (Sales Operations) to join our team and play a pivotal role in supporting one of our largest B2B clients. This position offers the opportunity to work closely with both our client and country teams, ensuring the seamless execution of campaigns while driving the growth of the retailer's advertising revenue.

Key Responsabilities:

Sales support:

• Translate client objectives and budgets into comprehensive and well-structured project plans, ensuring a smooth end-to-end (E2E) delivery of retail media campaigns,
• Analyze and interpret performance data and analytics to provide insightful guidance to country teams, suppliers, and brand partners, driving campaign success.

Campaign Execution & Operations:

• Handle campaign setup, oversee campaign implementation, and ensure trafficking accuracy,
• Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations,
• Deliver campaign results to clients in business language that addresses their objectives and incentivizes further sales.

Qualifications:

• 3 years of relevant work experience
• Strong sales and commercial skills, with a focus on achieving business objectives
• Planning and project management skills
• Experience in working effectively with partners of varying seniority
• Solid understanding of business and marketing strategies
• Excellent interpersonal communication skills
• Experience setting up and managing campaigns
• Working knowledge of retail, e-commerce, and digital industries

What We Offer:

🗺️ Work in a fast-paced, international, and innovative environment

👨💻 A flexible 2 days/week remote policy

🥐 Offices located in central Madrid

🍕 Enjoy a 6€/day meal voucher for each working day

Ready to make a big impact? Apply now and be part of our innovative journey!

Unlimitail is committed to fostering a diverse workforce and strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.