Ofertas de empleo de Gerente de Operaciones en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada24 ene.

Gestión de proyectos Office Indicadores clave de desempeño Formación Resolución de problemas Empresas Gestión Satisfacción del cliente Gestión operativa Operaciones ERP

Role Description

This is a contract role for an Operations Manager. The selected candidate will be responsible for overseeing and managing day-to-day operations to ensure efficiency, productivity, and the smooth functioning of business processes. The Operations Manager will coordinate with various departments to ensure operational goals are met, implement improvements to streamline workflows, and support overall organizational growth.

Key responsibilities include managing budgets, optimizing operational performance, monitoring key performance indicators (KPIs), and ensuring the implementation of best practices in operations management. The Operations Manager will work closely with teams to identify and resolve any operational challenges, maintaining a focus on enhancing customer satisfaction, reducing costs, and improving service delivery.

In addition, the role will involve managing inventory, coordinating logistics, and ensuring compliance with safety and regulatory standards. The Operations Manager will also be tasked with mentoring and training staff, fostering a culture of continuous improvement, and supporting strategic decision-making to achieve long-term operational goals.

Qualifications

Operations Management Expertise: Strong background in managing operations, with a solid understanding of processes, procedures, and operational best practices.

Leadership and Team Management: Proven ability to lead, motivate, and develop teams, ensuring alignment with operational goals and promoting a culture of collaboration and excellence.

Analytical and Problem-Solving Skills: Ability to analyze operational data, identify trends, and make data-driven decisions to optimize performance and resolve issues.

Project Management Skills: Experience in managing projects, coordinating tasks, and ensuring timely delivery of objectives while maintaining high-quality standards.

Budget Management: Experience in managing budgets, reducing operational costs, and identifying areas for financial improvement.

Process Improvement: Expertise in implementing process improvements and operational efficiencies through lean methodologies or other improvement techniques.

Communication Skills: Excellent written and verbal communication skills, with the ability to interact effectively with all levels of the organization, from front-line staff to senior management.

Technical Proficiency: Familiarity with operations management software, project management tools, and ERP systems. Proficient in MS Office Suite and other operational management tools.

Compliance and Regulatory Knowledge: Strong understanding of relevant industry regulations, safety standards, and compliance requirements, ensuring that all operations align with legal and ethical standards.

• Relevant Academic Qualifications: A degree in Business Administration, Operations Management, Industrial Engineering, or a related field is preferred. Additional certifications in Lean, Six Sigma, or project management are an advantage.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 ene.

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En ReCodme aceleramos el desarrollo tecnológico de nuestros clientes y colaboradores a través de soluciones especializadas, aportando valor en su continuidad y crecimiento.

Creemos en la cercanía con nuestras personas y en el valor añadido que aportan a nuestro equipo y proyectos. ¡Un ReCoder es un aficionado de la tecnología, es la clave de nuestro éxito, la clave de nuestra Fuerza!

Actualmente estamos buscando un Operations Manger - Contact Center, para incorporarse con nosotros al proyecto de uno de nuestros clientes.

¿Cuáles son los requisitos?

• Título universitario en Administración de Empresas o similar.
• Experiencia en call centers
• Capacidad analítica y liderazgo operativo
• Familiaridad con acuerdos de servicio contractuales/transaccionales.
• Habilidades demostradas de comunicación y organización.
• Orientación al cliente.

Funciones:

• Optimización de procesos
• Gestión de KPIs, absentismo y presupuesto
• Coordinación con áreas clave (calidad, datos, formación...)
• Enfoque en eficiencia y atención al cliente.

¿Qué ofrecemos?

• Modalidad de trabajo híbrida.
• Horquilla salarial flexible en función de la experiencia.
• Retribución flexible (Ticket restaurante, seguro médico...)
• Acceso a formación/certificaciones a través de Recodme

¿Estás listo para esta fuerza? Presenta tu candidatura!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 ene.

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Responsibilities
About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in France

- Overseeing the logistics operation in France, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
- As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
- Manage day-to-day operations, track record of high performance and team improvement.

Qualifications
Minimum Qualifications
- Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, or operations management background;
- Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
- Solid working experience and relationship in 3PL management, preferably with courier(s) in the FR market;
- Self-motivated and results-driven, analytical and data-driven;
- Fluent in English; Fluent communication in French is also required to better communicate with France merchants and vendors

Preferred Qualifications
- Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies;
- Fair understanding of e-commerce marketplace operation and governance policy;
- Able to do short-term business travel within Europe and UK;

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.