Ofertas de empleo de Gerente de Operaciones en Madrid

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada4 ene.

Teletrabajo . Office

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Enhance user safety. Monitor emerging threats and abuse patterns and study compliance and regulatory requirements, ensuring their seamless integration into products loved by millions.
• Implement our Trust & Safety framework. Adapt general best practices to product-specific risks and needs, collaborating with Product and Engineering teams to embed safety into features and workflows.
• Cooperate with moderation teams. Ensure clarity on evolving policies and streamline moderation processes, personally handling critical or sensitive escalations whenever necessary.
  
  

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.
  
  

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• Competitive pay and access to equity in the company. Typically, we offer individuals at the start of their career an annual salary of £41,255 in London and €39,892 elsewhere in Europe. For a candidate that we assess as possessing considerable relevant experience, the salary on offer tends to be between £56,345 and £85,797 in London, and €54,346 and €82,557 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
  
  

Commitment & contract
Permanent or fixed-term. Full-time.

Location
Milan (Italy), London (UK), Madrid (Spain), Warsaw (Poland) or remote in selected countries.

The selection process
If you pass our screening, we’ll ask you to take on a few tests designed to assess how you approach unfamiliar problems. They’re challenging and may take several hours to complete. If you’re successful with those, we’ll invite you to a series of interviews.

We set the bar high and won't extend an offer until we're convinced we've found the right candidate. This is why a job may stay open for months or be reposted several times.

Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply.

Bending Spoons is an equal opportunity and affirmative action employer. We consider for employment any applicant and provide reasonable accommodations for an individual with disabilities—just let us know through this form.

Before you apply
If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we recommend spending your first few months working from our Milan office, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from our offices in Milan or London, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada1 ene.

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Responsibilities
About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall operation solutions in EU new markets

Responsibilities
- Overseeing the logistics operation across one or multiple EU new markets, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
- As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;
- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
- Manage day-to-day operations, track record of high performance and team improvement.

Qualifications
Minimum Qualifications
- Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, or operations management background;
- Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
- Solid working experience and relationship in 3PL management across multiple EU markets;
- Self-motivated and results-driven, analytical and data-driven.

Preferred Qualifications
- Solid working experience in platform logistics across pan-EU markets, with deep understanding and working relationships with major courier companies;
- Fair understanding of e-commerce marketplace operation and governance policy;
- Able to do short-term business travel within Europe and UK.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 dic.

Inglés Marketing Ingeniería de proyectos Formación Gestión de ventas Control de calidad Liderazgo de equipos Construcción Mejora continua Canalización

Empresa del sector ecommerce y retail digital, en fase de crecimiento y profesionalización de su estructura operativa, busca incorporar un/a Customer Operations Manager – SAT para liderar y optimizar toda el área de atención al cliente y postventa.

Misión: Ser responsable del Servicio de Atención al Cliente (SAT) y de las Customer Operations, asegurando una experiencia de cliente excelente, ordenada y escalable, actuando como nexo entre cliente, operaciones y equipos internos, con capacidad real de decisión y mejora continua de procesos.

¿Qué harás en tu día a día?

Servicio de Atención al Cliente (SAT)

• Gestión integral del SAT, principalmente en español y con capacidad de atención en inglés.
• Centralización, seguimiento y resolución de incidencias a través de distintos canales.
• Gestión de cambios, devoluciones, reembolsos y reclamaciones.
• Resolución de conflictos complejos con criterio, empatía y foco en fidelización.
• Escalado y seguimiento de casos sensibles cuando sea necesario.

Operativa Ecommerce

• Gestión avanzada de pedidos e incidencias a través de plataformas ecommerce (Shopify u otras).
• Uso de herramientas de ticketing y atención al cliente (tipo Gorgias), incluyendo automatizaciones.
• Coordinación directa con operadores logísticos para seguimiento de envíos y resolución de incidencias.

Ownership de la postventa

• Definición, aplicación y mejora continua de políticas de cambios, devoluciones y compensaciones.
• Toma de decisiones operativas dentro de un marco claro, cuidando experiencia de cliente, marca y margen.

Voz del cliente y mejora continua

• Identificación de patrones recurrentes en incidencias y reclamaciones.
• Traslado estructurado de feedback a equipos internos (producto, web, operaciones).
• Participación activa en la mejora de la experiencia de compra y postventa.

Procesos, automatización y reporting

• Optimización de flujos de atención al cliente.
• Reducción de tickets repetitivos mediante automatización y mejora de procesos.
• Documentación de procedimientos para garantizar orden y escalabilidad.
• Reporting periódico de KPIs de SAT y comunicación clara con responsables internos.

¿Qué buscamos?

• Experiencia demostrable en Servicio de Atención al Cliente dentro de ecommerce.
• Perfil mid–senior, muy organizado, resolutivo y con visión de negocio.
• Conocimientos sólidos de plataformas ecommerce (Shopify muy valorable).
• Experiencia con herramientas de SAT/ticketing y automatización.
• Español nativo o muy alto; inglés nivel profesional funcional.
• Capacidad analítica, de reporting y comunicación con perfiles senior.
• Alta orientación a cliente, pero con criterio operativo y autonomía.
  

¿Qué se ofrece?

• Proyecto estable en empresa en crecimiento.
• Rol con alto impacto real en la experiencia de cliente y la operativa.
• Autonomía y capacidad de decisión.
• Modalidad híbrida y entorno de trabajo dinámico y transversal.
• Posibilidad de ampliación de responsabilidades según evolución del perfil.