Ofertes d'ocupació de Enginyer/a de Servei de Camp

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada8 d’abr.

Excel Office Outlook PowerPoint Word

Requirements
FIELD SERVICES ENGINEER JD – L1

Sensitivity: Internal & Restricted

- End User Support Experience
- Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems, and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
- Good customer management skills.
- Good in oral and written communication.
- Able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Really passionate about the work.
- Ability to work with deadlines and complete tasks on time.

- Hardware Troubleshooting and Repair
- Hands-on experience in installing & troubleshooting hardware issues for laptops, desktops, printers, and accessories.
- Basic knowledge of enterprise LAN, WAN, server setups, and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
- Ability to lift/move computer equipment weighing up to 50 lbs.
- Conference room A/V equipment assistance & troubleshooting.
- Basic VOIP phone configuration & troubleshooting.
- Smart hand support for peripheral and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, all under ‘Smart Hands’ capability.

- Operating System & Software
- Skilled in desk-side support for installing & troubleshooting operating systems (Win 7/Win 10/MAC/Linux).
- Experience with anti-spyware and anti-virus software.
- Basic installation and troubleshooting of standard software/applications like Adobe, browsers.
- Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.
- Basic understanding, mail configuration, and troubleshooting of Mobile Device Management systems (Airwatch/Xenmobile/Mobile Iron, etc.).
- Basic understanding of data backups.
- Basic understanding and troubleshooting for VDI, SCCM/LanDesk/Altiris.
- Basic configuration & troubleshooting of Apple machines/mobile devices.
- Contribution towards creating KB articles.
- Ensuring all SRQs and incidents are addressed within stipulated SLA timelines.

- Tools & Process
- Knowledge and experience with service requests and incident management processes.
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools (ServiceNow/Remedy, etc.).

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada7 d’abr.

Teletreball

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions
  
  

Qualifications

Your Qualifications:

• Degree within the science field -- e.g. chemistry, analytical chemistry.
• Master or Phd is desired but not essential.
• Experience or expertise Chromatography or Mass spectrometry (LC/ GC, LCMS , GCMS ).
• Experience with the Agilent solutions is desired but not essential.
• You enjoy travelling and visiting customers.
• Spanish speaker is a must and good level of English
  
  

Apart from these more technical skills, you should also have:

• excellent communication (and with it, potential customer service) skills,
• a logical approach to problem-solving,
• the ability to organize and prioritize your workload effectively,
• a strong valuation of processes and the ability to follow them accordingly with strong attention to detail, with the final aim to ensure compliance with Agilent's Quality standards,
• the ability to set customer expectations and balance customer requirements with Agilent's business needs,
• the ability to both work independent as well as within teams..
  
  

See what it's like to work at Agilent Technologies Spain and what we offer you:

Agilent offers a competitive compensation and benefits package. Agilent offers core global benefits to all staff - but in addition to these, the Spanish business offers:

• Agilent Result Bonus
• Stock Purchase Plan
• Health insurance
• Life/Death insurance
• Internal and external training opportunities
• Lunch vouchers
• 24 days of vacation plus bank holidays
• Gym Funding
  
  

Interested? We are looking forward to receiving your application online.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support