Ofertes d'ocupació de Gerent d'Operacions a Barcelona

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 d’abr.

Office

Location

Munich Office, Barcelona

Employment Type

Full time

Location Type

Hybrid

Department

People & Culture

OverviewApplication

Why roadsurfer?

TEAM SPIRIT & EVENTS: Enjoy a collegial atmosphere with flat hierarchies, lots of fun, and amazing team spirit. Look forward to regular team events like sports sessions, pizza & beer nights, and more.

FLEX WORK & WORKACTION: With our Flex Work Policy, you can choose between working in the office or from home—and even work one month per year from another European country.

PERSONAL DEVELOPMENT: We support your personal and professional growth through an individual growth plan and our in-house academy.

CAMPER BUDGET: You’ll receive a yearly free rental of our campers so you can fully enjoy the #happyroadsurfing lifestyle.

DISCOUNTS: Take advantage of our corporate benefits platform, the Travel Industry Card, and exclusive Family & Friends discounts.

THE PLACE TO BE: Work in a bright and beautiful office equipped with everything you need, from a ping pong table to a foosball table—and enjoy weekly breakfast and lunch offers.

OFFICE DOGS: We love dogs! Your four-legged friend is more than welcome in our office.

Your Role

• You support the People Operations team in day-to-day HR operations and act as a point of contact for employees and managers on HR-related topics
• You contribute to the development and optimization of HR processes and take ownership of your own projects
• You create and manage national and international employment contracts, certificates, and official documents
• You maintain and develop our HR systems and ensure high data quality
• You independently manage communication with external service providers, authorities, and consultants both domestically and internationally
  
  

• You hold a degree in Business Administration, Psychology, Social Sciences or a comparable qualification with an HR focus
• You have initial hands-on experience in Human Resources—ideally through an internship, working student position, or your first permanent role
• You have a solid understanding of HR processes and a strong interest in both operational and strategic HR topics
• You work in a structured and solution-oriented way and are eager to take on responsibility
• You’re a strong communicator, a team player, and bring a hands-on mentality
• You speak fluent Spanish and very good English (any additional language is a plus)
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 d’abr.

Office

Why roadsurfer?

TEAM SPIRIT & EVENTS: Enjoy a collegial atmosphere with flat hierarchies, lots of fun, and amazing team spirit. Look forward to regular team events like sports sessions, pizza & beer nights, and more.

FLEX WORK & WORKACTION: With our Flex Work Policy, you can choose between working in the office or from home—and even work one month per year from another European country.

PERSONAL DEVELOPMENT: We support your personal and professional growth through an individual growth plan and our in-house academy.

CAMPER BUDGET: You’ll receive a yearly free rental of our campers so you can fully enjoy the #happyroadsurfing lifestyle.

DISCOUNTS: Take advantage of our corporate benefits platform, the Travel Industry Card, and exclusive Family & Friends discounts.

THE PLACE TO BE: Work in a bright and beautiful office equipped with everything you need, from a ping pong table to a foosball table—and enjoy weekly breakfast and lunch offers.

OFFICE DOGS: We love dogs! Your four-legged friend is more than welcome in our office.

Your Role

• You support the People Operations team in day-to-day HR operations and act as a point of contact for employees and managers on HR-related topics
• You contribute to the development and optimization of HR processes and take ownership of your own projects
• You create and manage national and international employment contracts, certificates, and official documents
• You maintain and develop our HR systems and ensure high data quality
• You independently manage communication with external service providers, authorities, and consultants both domestically and internationally
  
  

• You hold a degree in Business Administration, Psychology, Social Sciences or a comparable qualification with an HR focus
• You have initial hands-on experience in Human Resources—ideally through an internship, working student position, or your first permanent role
• You have a solid understanding of HR processes and a strong interest in both operational and strategic HR topics
• You work in a structured and solution-oriented way and are eager to take on responsibility
• You’re a strong communicator, a team player, and bring a hands-on mentality
• You speak fluent Spanish and very good English (any additional language is a plus)
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada8 d’abr.

Responsabilidades:

• Asegurar que se cumplan los servicios acordados con el cliente, garantizando los niveles de facturación e ingresos correspondientes.
• Velar por el cumplimiento del modelo operativo y los indicadores financieros y operativos establecidos para los servicios bajo su supervisión.
• Desarrollar estrategias que garanticen la calidad del servicio y el cumplimiento de los requisitos acordados con el cliente.
• Evaluar los resultados de los servicios gestionados y elaborar planes de acción para corregir cualquier desviación respecto a los objetivos establecidos.
• Coordinar la gestión de las áreas de soporte, como tecnología, recursos humanos, formación, calidad, fuerza laboral y reportes, según las necesidades operativas, para cumplir con los resultados del servicio y la satisfacción del cliente.

Requisitos:

• Título universitario en Administración de Empresas, Ingeniería, Gestión de Operaciones o campos relacionados.
• Experiencia mínima de 5 años en un puesto similar en el sector BPO.
• Conocimientos avanzados en gestión de KPIs, SLA y metodologías de mejora continua.
• Habilidades de liderazgo, comunicación y toma de decisiones.
• Dominio de herramientas de gestión de operaciones y plataformas tecnológicas.
• Nivel avanzado de inglés (C1 o superior).
• Nivel avanzado de catalán (C1 o superior para la vacante en Cataluña).

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada5 d’abr.

Python

About Us

Frekuent is a fast-growing startup redefining the world of payments, helping businesses turn one-time buyers into lifetime clients through unique and rewarding experiences. We believe that the key to more sales is giving customers more. That's why we create painless, cashless, and contactless payment solutions that transform the way businesses operate. With Frekuent, transactions happen in seconds, keeping customers coming back time and again. You can check more at www.frekuent.com

We are looking for a highly execution-driven and results-oriented Project & Operations Manager to join our team at Frekuent (Orain). This role will be crucial in managing and implementing strategic initiatives, working across multiple teams to ensure operational efficiency and process optimization.

Key Responsibilities

• Manage and execute the key projects, ensuring a smooth transition with minimal operational disruption.
• Identify & Analyze potential improvements in the customer and partner experience using internal and external data.
• Implement, optimize and automate internal processes, such as onboarding new clients, in alignment with strategic plans.
• Build and own operational relationships with key partners such as our payment providers. Propose new product features or process improvements, identify gaps, feature enhancements and opportunities.
• Oversee and execute the launch of operations in new countries, working with internal and external teams to ensure seamless expansion.
• Collaborate with various departments (operations, technology, commercial, etc.) to improve processes and drive efficiency.
• Identify opportunities for process optimization and automation.
• Ensure deadlines, quality standards, and budget constraints are met for each initiative.
• Keep documentation up to date on processes, procedures, and projects to ensure clarity and continuity by ensuring all project activities adhere to organizational standards and best practices, maintaining a consistent approach across all projects.

Requirements

• Proven experience in project and operations management in fast-paced environments.
• Strong execution skills and problem-solving mindset in dynamic scenarios.
• Ability to manage cross-functional teams and foster collaboration.
• Analytical mindset focused on process optimization and efficiency.
• Experience in CRM management tools.
• Excellent organizational and communication skills.
• Fluent in English
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
• Experience in payment systems and artificial intelligence (AI) is a plus
• Highly valued python and no-code tools such as Zappier
• Experience in internationalization and expansion to new markets is a plus.

If you are a hands-on, proactive, and execution-driven professional, we want to meet you! Join Frekuent (formerly Orain) and help us take our operations to the next level.