Ofertes d'ocupació per a Atenció al client a Barcelona

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 de març

REST

Mission Statement:

Define, design, and implement the long-term vision and strategy for customer experience across all physical and digital touchpoints of the company, ensuring seamless, personalised, and consistent interactions aligned with customer expectations and satisfaction goals, with the aim of improving retention, enhancing brand reputation, and contributing to the airline’s long-term growth and success.

Responsibilities/ Accountabilities:

• Lead Develop and implement a customer experience strategy that enhances passenger satisfaction across all touchpoints, from booking to post-flight.
• Deliver a cohesive, customer-focused approach that ensures passengers enjoy a seamless and satisfying journey from start to finish.
• Ensure consistency across the customer journey by overseeing and aligning experiences across digital platforms, check-in, boarding, in-flight, and post-flight services.
• Provide a seamless, personalised, and consistent journey for all customers, meeting and exceeding their expectations.
• Champion a customer-centric culture by promoting a company-wide focus on customer experience and prioritizing customer satisfaction at all organisational levels.
• Foster a culture where employees at every level are committed to delivering an exceptional customer experience.
• Design the strategy for aircraft interiors, set SLAs, and manage governance processes with maintenance to ensure aircraft standards meet customer expectations.
• Provide well-maintained, comfortable, and aesthetically pleasing aircraft interiors that align with customer needs and enhance satisfaction.
• Design the ground experience by partnering with the ground team, commercial teams, and service providers to ensure services meet customer expectations, revenue targets, and operational deliverability.
• Create a seamless and efficient ground experience that satisfies customers, supports commercial goals, and integrates effectively with digital and frontline teams.
• Design the in-flight experience by collaborating with cabin crew and service providers to meet customer expectations, revenue targets, and operational feasibility.
• Provide a memorable and high-quality in-flight experience that balances passenger satisfaction and commercial objectives.
• Develop customer standards, SLAs, and training programs to equip staff, from frontline employees to management, with the skills to deliver exceptional customer service.
• Ensure all employees are aligned and empowered to uphold high standards of customer experience across all touchpoints.
• Leverage technology and drive the adoption of innovative tools and systems, including AI, throughout the customer journey.
• Enhance the efficiency, personalisation, and quality of customer interactions by integrating advanced technological solutions.
• Ensure regulatory compliance by aligning customer experience practices with aviation industry regulations and standards, including food safety.
• Maintain compliance with all regulatory requirements, safeguarding customer trust and operational integrity.
• Design the customer experience response for emergencies, including checklists, processes, and procedures, and provide support during emergency situations.
• Ensure a prepared and efficient response to emergencies that prioritises customer safety, support, and satisfaction during critical incidents.
• Organize and manage the team, promoting their development, teamwork and communication, between their collaborators and the rest of the Company.
• Make the department managed a better place to work.
• Perform any other responsibility or function that is assigned inherent to the job.
• Fulfill the mission of the job if it is in the employee ́s hand.

Main Relationships:

• Cabin Crew: To ensure the in-flight experience aligns with customer expectations, revenue targets, and operational feasibility by collaborating on service delivery, training, and performance.
• Ground Operations: To design and implement seamless ground experiences by coordinating with ground teams to meet customer satisfaction goals and operational standards.
• Commercial: To align customer experience strategies with revenue objectives and brand positioning, ensuring a balanced focus on satisfaction and profitability.
• IT: To leverage technology and implement innovative tools, such as AI, to enhance personalisation, efficiency, and customer satisfaction across all touchpoints.
• Maintenance: To manage aircraft interior standards and governance processes, ensuring that cabin conditions meet customer expectations and safety requirements.
• All Customer Areas: To foster consistency and alignment across all customer-facing departments, ensuring a cohesive approach to delivering an exceptional customer journey.
• Inflight Retail Suppliers: To design and optimise the in-flight retail offering, ensuring it meets customer preferences, enhances satisfaction, and contributes to revenue generation.
• Ground Agents: To ensure ground services are delivered to the expected standards, meeting customer needs while supporting operational efficiency and satisfaction goals.
• Airports: To collaborate on providing a seamless and positive customer experience during airport interactions, including check-in, boarding, and baggage handling.

Requirements:

• Advanced degree in business administration, customer experience management, or a related field. (Preferred)
• Comprehensive understanding of business operations and customer-centric procedures.
• Expertise in customer experience strategies and tools, including the integration of innovative technologies such as AI across the customer journey.
• Strong knowledge of regulatory compliance standards within the aviation industry, including food safety and emergency response protocols.
• Familiarity with the complexities of physical and digital customer touchpoints, ensuring alignment and consistency.
• Understanding of service level agreements (SLAs), training program development, and governance processes for customer service excellence.
• Proven results in leading and transforming customer experience within an airline.
• Extensive experience in leadership roles focused on customer experience, with a
• strong preference for experience in the airline industry.
• Experience in managing cross-functional teams and implementing strategic initiatives.
• Demonstrated success in designing and implementing end-to-end customer journey strategies that enhance satisfaction, retention, and revenue growth.
• Experience collaborating with internal teams such as Cabin Crew, Ground Operations, IT, Maintenance, and Commercial to achieve seamless customer experiences.
• Proven ability to engage and align external stakeholders, including inflight retail suppliers, ground agents, and airports, to deliver high-quality customer interactions.
• Hands-on involvement in addressing and resolving customer pain points, supported by analytical and creative problem-solving approaches.
• Experience in risk analysis and assessment, ensuring robust responses to operational challenges and emergencies.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de març

**Tu rol**

Trabajarás en un proyecto sencillo, pero con gran precisión. Serás responsable de la seguridad de los datos de las tarjetas, control de identidad, responder preguntas y explicar los pasos a seguir.

**Tareas diarias**

• Bloquear tarjetas perdidas o robadas
• Verificar identidad y asegurar la protección de datos
• Gestionar reclamaciones y consultas
  
  

• Alemán C2
• Inglés intermedio
• Experiencia en Atención al Cliente
• Buena comunicación, empático/a
• Pensamiento orientado a soluciones
  
  

• Formación remunerada
• Clases de español gratuitas
• Salario competitivo + bonificación
• Beneficios para empleados
• Oportunidades de crecimiento
  
  

• Nivell d'experiència---
• Tipus de contracte---
• Publicada21 de març

Teletreball

¿Tiene experiencia en Atención al cliente? ¿Buscas una oportunidad donde puedas conciliar?
¿Te encaja trabajar en Les Franqueses? ¡Te estoy buscando!
 
Desde Adecco, buscamos un perfil de atención al cliente para una empresa del sector químico.
 
Las funciones que realizarías son:
 
-Resolución de dudas.
-Recepción de quejas.
-Seguimiento de los pedidos.
-Tareas de atención al cliente.
-Resolución de incidencias.
-Conocimiento de producto para prescribirlo y ayudar a los clientes.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
- Experiencia previa en el puesto de atención al cliente.
- Incorporación inmediata.
- Poder acceder al lugar de trabajo (Alcobendas).
- Conocimientos de SAP.
- Buenas habilidades comunicativas.

¿Qué ofrecemos?
Contrato temporal de 3 meses con posibilidad de prórroga.
Valor de la hora 12,04 €
Un horario perfecto para conciliar: entrada entre las 7:00 y 7:30 y salida 14: 14:30 . Se trabajan dos tardes hasta las 17:30 ( teletrabajo ) y un día de teletrabajo.

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada20 de març

Teletreball

Job Title: Spanish-Speaking Technical Support Specialist – Join Cross Border Talents in Barcelona!

Location: Barcelona, Spain

Employment Type: Full-Time

About Cross Border Talents:

At Cross Border Talents, we specialize in connecting top talent with the world’s most innovative companies. As a global leader in recruitment and technical support, we’re committed to providing exceptional service to both clients and customers. Our team is growing, and we’re looking for a Spanish-Speaking Technical Support Specialist to join us in Barcelona. If you’re passionate about solving technical challenges, helping others, and delivering outstanding service, we want you on our team!

The Role:

As a Spanish-Speaking Technical Support Specialist at Cross Border Talents, you'll be the go-to expert for our Spanish-speaking customers. Your role will involve troubleshooting technical issues, providing solutions, and offering exceptional support to ensure customer satisfaction. You’ll engage directly with clients, diagnosing technical problems, guiding users through solutions, and offering advice on optimizing their experience. If you enjoy problem-solving and helping others, this role is for you!

Key Responsibilities:

• Provide technical support to Spanish-speaking customers via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues efficiently and accurately.
• Guide customers through step-by-step solutions, explaining complex technical concepts in simple terms.
• Maintain detailed records of customer interactions and issue resolutions.
• Collaborate with other technical teams to escalate complex issues and ensure timely solutions.
• Stay up-to-date with product knowledge, troubleshooting techniques, and industry trends to offer the best support.
• Ensure a positive customer experience by delivering timely, effective, and professional service.
  
  
  

• Fluency in Spanish (written and spoken) is essential.
• Strong technical problem-solving skills and an ability to troubleshoot both hardware and software issues.
• Excellent communication skills, with the ability to explain technical issues in an understandable way.
• Customer-focused mindset, with a passion for helping others and ensuring their satisfaction.
• Previous experience in technical support or a related field is a plus.
• Ability to work in a fast-paced environment and adapt to changing technologies.
  
  
  

• Global Opportunities: Work with a diverse, international team and make an impact in the global tech landscape.
• Career Growth: We provide opportunities for career advancement, training, and personal development.
• Vibrant Barcelona: Enjoy working in one of Europe’s most beautiful and exciting cities.
• Great Benefits: Competitive salary, health insurance, flexible working hours, and additional perks!
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 de març

Company Description

ESL Languages is the leading European study abroad agency. We have been organising language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.

Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to book with ESL and make their goal of learning a language and discovering the world a reality.

ESL received many industry accolades over the years. We entered into the eternal Hall of Fame as Best European Study Abroad Agency in Europe in 2016 after winning 5 times in 6 consecutive years. This prestigious ST award is based on the votes of thousands of language schools around the world and rewards the quality counseling and high service provided by all of the ESL staff.

In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools. ESL continues to work an independent agency within the KLG group.

Job Description

We are currently looking for aCustomer Care officerfor our German & Austrianmarkets to complete our Customer Care team, based in Barcelona.

Job Overview

The main function is to organise languages courses abroad from the offer made by the sales offices to the return back home after the stay.

Main tasks andresponsibilities:

• Processingenrolments using our internal CRM system
• Managing customers’ files
• Assisting customers before, during and after their stay
• Invoicingbookingsand ensuring receipt of payments fromcustomers
• Collecting invoices from Partner schools and validatingpayments
• Dealinganyspecial requestsand complaints
• Providingpersonalizedadvice to each customer, includingdetailed information regarding every step of the languagecourse, meeting the assigned deadline for each step
• Keeping up with local and international news to be informed ofany events happening in major touristic zones
• Knowing the products and services offered by ESL perfectly
• Being flexible depending on the period, deadlines, workload andsupport in otherCustomer caremarkets andESLdepartments
• Being available for the department, theCustomer Caremanager(s) and other employees
• Assisting the manager in training
• Assisting the department in reaching its objectives
• Assisting with any special projects or various administrative tasks as assigned
• Organising and planning your own work
• Communicating effectively:
• With members of the Customer Care department
• With Sales offices
• With Partner schools in English
• With clients in their mother tongue (and second language ifknowledge is good enough)
• Handling customers' end of stay feedbacks and reviews
• Gathering testimonials
• Being able to redirect, up sell, cross sell to avoid changes and cancellations

• Experience of language studies abroad is a plus
• You are able to work in an autonomous and organized manner, with a high sense of responsibility
• Your mother tongue is German oryou have at least a C2/C1 leveland you have a very good command ofEnglish (C1)
• You possess a good knowledge of geography
  
  

• You have great communication skills
• As a committed team player, you are flexible and have great listening abilities
• You have experience and a taste for traveling
  
  

• This is a full-time position based in Barcelona. You will be fully supported in your role with on-going coaching and training from your colleagues and managers.
• A chance to work in the headquarters of KLG in a prime location in Barcelona
• The opportunity to gain knowledge and experience in marketing tools and platforms
• The opportunity to develop your skills in an international environment, in the exciting field of language travel
• A dynamic work atmosphere
• Free breakfast on Monday and fresh fruit every Thursday.
• Free coffee & milk
• WFH: 2 days per week
• Free languages courses abroad
• Discounts with Sanitas medical insurance
• Place of work: Barcelona
• Start date:asap
• Type of contract: permanent
• Activity rate: Full time
  
  

• Nivell d'experiència---
• Tipus de contracte---
• Publicada19 de març

Teletreball

¿Tienes experiencia en establecer y mantener relaciones comerciales, quieres seguir desarrollándote? ¿Quieres poder tener un fin de semana un poco mas largo haciendo jornada intensiva los viernes?
Te damos la posibilidad de formar parte de una de las empresas más exitosa del mercado. Tendrás la oportunidad de crecer dentro de un ambiente laboral amigable y dinámico, haciendo posible tu desarrollo personal y profesional.
Nuestros trabajadores están en contacto directo con sus clientes, escuchando sus necesidades y ofreciendo respuesta oportuna, personalizada y eficaz.
*¿Te interesan los planes de carrera, crecimiento interno e incentivos?*
Pues esta es tu oportunidad, la empresa se encargará íntegramente de tu formación y crecimiento, podrás disfrutar de un ambiente laboral de primera donde el compañerismo es la premisa principal. También contarás con planes de promoción interna y salario competitivo en el mercado. ¡Únete al equipo como de Teleoperador/a de Ventas de Energía y sé parte de una empresa lider en el sector!
Desde Adecco estamos en búsqueda de personas apasionados por brindar soluciones a medida para los clientes.
Responsabilidades:
-Atención telefónica de reclamaciones; Clientes Electricidad y Gas.
-Modificación de relación contractual: Cambio de titular, cambio de Nº de cuenta, potencia, entre otros...).
-Gestión telefónica, chat y mail.
Si te encaja el producto a vender y estas listo/a para un nuevo desafío ¡queremos conocerte!
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
- Español y Catalán nativos.
- IMPRESCINDIBLE EXPERIENCIA PREVIA EN SECTOR ENERGÍA.
- Manejo ágil de aplicaciones informáticas entorno Windows.
- Habilidades comunicativas, organización y proactividad.
- Disponer de conexión estable a Internet en su domicilio, para poder realizar teletrabajo cuando se requiera.
- 1 año de experiencia en un puesto similar

¿Qué ofrecemos?
- Salario: 17200€ brutos/año + prima.
- Contrato desde el primer día (incluida la formación) de 3 meses con posibilidad de incorporación a empresa.
- Horario: de L-J de 9 a 18:30h y V de 9 a 15h
-Posibilidad de teletrabajo en función del rendimiento.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 de març

Agile TSQL Scrum Kanban

Are you passionate about harnessing AI to transform customer service channels and internal processes? We are looking for an AI Expert with a strong focus on applying artificial intelligence to enhance customer interactions, optimize internal operations, and drive innovation across the organization.

Main Responsibilities

• Serve as the primary liaison between Customer Operations and IT product owners, translating business requirements into actionable technical backlogs, and defining clear project scopes, success metrics, and expected outcomes for all system-related initiatives
• Identify and implement AI solutions to improve customer service channels (chatbots, virtual assistants, automated responses) and internal processes (workflows, decision automation, and operational efficiency).
• Analyze and interpret AI-driven insights, providing actionable recommendations to improve service quality and internal efficiency.
• Support data extraction and automation through AI tools, with a focus on using intelligent automation rather than traditional SQL-based methods.

Education

• Bachelor’s degree in Information Systems, Engineering, or a related field

Experience

• Min 1 years of experience in AI applications for customer service channels and internal process optimization.
• Deep understanding of how to leverage AI technologies to enhance customer experiences and improve operational workflows.
• Experience in data extraction and automation through AI tools, without relying on SQL (min 1 year).
• Strong analytical skills to interpret AI outputs and provide data-driven insights for continuous improvement.

Competencies

• Strong understanding of AI-driven automation, and self-service platforms, ensuring smooth integration and enhancement of customer service technology solutions.
• Expertise in agile methodologies (Scrum, Kanban), with a clear grasp of product lifecycle management, enabling efficient sprint planning and continuous product improvement.
• Ability to translate strategic business objectives and customer-centric goals into actionable technology requirements, aligning system functionalities with operational and business needs.
• Expertise in business intelligence (BI) and data analytics, including performance tracking, gap analysis, and dashboard creation.

Languages

English – C1 (Advanced proficiency).

Spanish – C1 (Advanced proficiency).

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 de març

ERP Excel Outlook

Estamos buscando un/a Gestor/a de Leads - Atención al Cliente para una empresa especializada en sistemas de vallado, cercados, verjas y ocultación, con oficina ubicada en la zona 22@ de Barcelona.

¿QUÉ SE OFRECE?

• Contrato estable
• Salario entre 22.000 y 26.000 euros/brutos anuales en función de la experiencia aportada al puesto
• Horario: Lunes a jueves: de 8,30h a 14h y de 15h a 18,15h, Viernes: hasta las 14:00 h (Jornada intensiva en verano)
• Formación técnica
  
  

• Atención al cliente a través de diversos canales (teléfono, correo, WhatsApp, web), gestionando leads y clientes recurrentes, ofreciendo soluciones personalizadas
• Asesoramiento técnico y comercial, explicando el producto y guiando en el proceso de medición
• Elaboración y envío de presupuestos, asegurando que se ajusten a las necesidades del cliente
• Gestión del ciclo de pedido completo (confirmación, documentación, fabricación, envío, entrega y postventa), optimizando procesos para mejorar la experiencia del cliente
• Actualización de información en CRM para una gestión eficiente y seguimiento de indicadores clave de satisfacción y tiempos de respuesta
• Fidelización de relaciones a largo plazo, resolviendo proactivamente problemas y proyectando una imagen positiva de la empresa
  
  

• Catalán
• Formación Profesional de Grado Medio o Superior
• Experiencia demostrable de al menos 2 años en atención al cliente, gestión de leads o un puesto similar
• Manejo de herramientas ofimáticas: Excel, Outlook, CRM, ERP
• Permiso de conducir B en vigor (para desplazamientos ocasionales con coche de empresa)
• Residencia en Barcelona o alrededores
  
  

• Conocimientos básicos de dibujo técnico
• Experiencia en productos industriales

• Nivell d'experiència---
• Tipus de contracteA temps parcial
• Publicada19 de març

Excel Word

Emax consultoria somos una empresa de 8 años de trayectoria en el mercado. Contamos con un equipo joven y estamos en plena expansión. Nos dedicamos a liderar la innovación en soluciones energéticas, y buscamos a una persona proactiva y entusiasta para unirse a nosotros como Atencion Al Cliente en nuestras nuevas oficinas en Parets del Vallès, para trabajar con posibilidades de jornada completa.

• Recepción de clientes y visitantes, proporcionando información y orientación adecuada.


• Gestión de llamadas entrantes y correspondencia.


• Realización de tareas de prospección y búsqueda de nuevas oportunidades de negocio.


• Coordinación y gestión de agendas para el equipo directivo.


• Mantenimiento de bases de datos y documentación utilizando CRM, Excel y Word.

• Excelentes habilidades comunicativas y un buen trato hacia el público.


• Capacidad de iniciativa y autonomía en la gestión de tareas diarias.


• Deseable experiencia previa en roles comerciales o de atención al cliente.


• Dominio de herramientas ofimáticas, especialmente CRM, Excel y Word.


• Entusiasmo por contribuir en un ambiente dinámico y en crecimiento.

• Ambiente de trabajo moderno y estimulante.


• Oportunidades de formación y desarrollo profesional continuo.


• Remuneración competitiva compuesta de sueldo base más incentivos y comisiones.


• Contrato inicial de prueba con posibilidad de extensión de jornada y conversión a indefinido tras tres meses de desempeño satisfactorio.

Si estás buscando unirse a un equipo joven y en plena expansión, y crees que tus habilidades y experiencia encajan en este perfil, te invitamos a que te inscribas a esta oferta. Los candidatos seleccionados serán contactados para continuar con el proceso de selección, que incluirá entrevistas personales para conocer más a fondo las aptitudes y expectativas.