Are you passionate about delivering exceptional customer experiences and looking for a dynamic role in a thriving Fintech environment? Our client, a leading Outsourcing/BPO company, is on the hunt for a German-speaking Customer Service professional to join their brand-new team in Valencia, Spain.

What You'll Be Doing

• Multi-Channel Communication: Engage with customers through various channels, including phone, email, chat, and social media, ensuring a seamless and positive experience across all platforms.
• Personalized Customer Service: Use your extraordinary communication skills, including active listening and empathy, to personalize every conversation and connect with customers on a meaningful level.
• Problem-Solving: Guide customers through their inquiries and provide effective solutions, leaving them with a smile and a positive impression of the company.
• Process Improvement: Identify and escalate customer needs internally to improve and develop processes, ensuring the company continually enhances its customer experience.
• Performance Excellence: Focus on achieving sky-high performance standards, with a keen eye on key KPIs such as Customer Satisfaction, quality, and productivity.
• Customer Retention: Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.
  
  

Ideal Profile

What We're Looking For

• Language Proficiency: Professional-level German (C2) with a strong command of English (C1).
• Customer-Centric: Enthusiastic, smart problem-solver with a passion for delivering excellent customer service.
• Empathy and Composure: Able to remain calm, empathetic, and composed, even when dealing with challenging customers.
• Curious and Creative: A natural investigator who enjoys using creative problem-solving skills to ensure customer satisfaction.
• Goal-Oriented: Target-driven with a focus on exceeding expectations and delivering top-notch performance.
  
  

What We Offer

• Competitive Compensation: An excellent remuneration package tailored to your experience, skills, and performance.
• Work-Life Balance: Shifts available between 9:00 and 23:00, with a preference for individuals dedicated to the late-night shift (14:00 - 23:00).
• Full-Time Stability: Enjoy the security of a full-time contract with 39 hours per week.
• On-Site Work: Fully on-site role in our vibrant Valencia office—no remote work possibilities, allowing you to fully immerse yourself in our dynamic environment.
• Cultural Diversity: Be part of an international team with over 25 nationalities, fostering a rich and inclusive workplace culture.
• Benefit Program: Enjoy perks like free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and exciting team events that bring everyone together.
• Career Growth: Thrive in a high-performance culture that will kickstart your career, with potential opportunities for growth within the organization.
• Local Support: Receive assistance with Spanish administration, making your transition smooth and hassle-free.
  
  

Are you ready to take your customer service skills to the next level in an exciting and fast-paced Fintech environment? Apply now!

Skills: customer retention,active listening,communication,german,process improvement,english,problem-solving,german (c2),english (c1),empathy,customer service