Ofertes d'ocupació a Careerxtra

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• Publicada19 de des.

Office

We are working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Experience Specialist to join their offices in Valencia.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

Duties And Responsibilities

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience.
  
  

• Fluency in German, both oral and written. Fluent in English.
• Previous working experience in hospitality or other customer facing roles is a plus
• Excellent communication skills with the ability to listen and show empathy
• You thrive for teamwork and fun and are part of the community
• Flexible and able to work in a fast paced working environment
• Autonomous, able to work independently as well as part of a team
• Tech savvy and familiar with Google Suite, MS office and CRM tooling
• Customer-focused, always have the customer’s best interest in mind.
  
  

• Excellent remuneration package based on experience, skills and performance
• Health insurance
• Free lunch
• Spanish lessons
• Bootcamp twice a week
• Drinks every Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential