At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

Intrepid Travel sets the gold standard for sustainable tourism. To create extraordinary travel experiences, we need exceptional leaders. That’s why we’re looking for a passionate and dynamic Operations Manager to lead our Italian adventures, delivering unforgettable journeys while ensuring smooth and profitable operations.

In this role, you’ll oversee our local trips, managing everything from the recruitment and training of Group Leaders to designing innovative itineraries that inspire our travellers. As a key player in shaping the future of Intrepid Country Office Italy, you’ll champion our commitment to Responsible Travel, driving sustainable tourism practices across the region.

You’ll ensure the success of our trips by monitoring performance, upholding safety standards, and fostering strong communication between on-ground teams and management. Your expertise in operations, leadership, and travel will make our Italian adventures truly extraordinary for both travellers and staff.

This is a full-time, permanent position, operating in a hybrid capacity from our Rome office. Some flexibility in work hours will be required due to the operational nature of the role.

Some of the experience you’ll bring with you may include:

• Proven experience in middle to senior-level operational management within the tourism industry, ideally across cultures or multiple locations, with a strong ability to embed and monitor policies and processes.
• Extensive travel experience in Europe, paired with in-depth knowledge of itineraries, destinations, and the adventure travel industry in Italy.
• Crisis management skills with a calm and responsible approach to ensuring the safety and well-being of others.
• Demonstrated expertise in people and team management, including training, leading remote teams, and understanding the qualities that make an exceptional Group Leader.
• Strong ability to implement, oversee, and action policies and processes effectively within the business.
• Exceptional organizational skills, attention to detail, and the ability to delegate effectively while managing operations within budget.
• Excellent written and verbal communication skills in Italian and in English, with additional languages being highly advantageous.
• Previous experience as a tour leader is an advantage.
  
  

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  
  

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email [email protected] with your name, location, and the accommodations you need, we will then be in touch to support your application.