Position Title: Technical Support Analyst
Area: IOS
Location: Málaga

Description
Position Title: Technical Support Analyst
Division/Soc: SCIB Global
Area: IOS
Location: Málaga

WHAT YOU WILL BE DOING
As a Technical Support Analyst your tasks and goals will include:
• Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
• Reception, prioritization, investigation, escalation and resolution of incidents.
• Critical Alerts monitoring.
• Rising and follow up of continuous improvement plans for batch and online.
• Continuous collaboration with second-level teams and suppliers.
• Monitoring of metrics in order to improve and detect their deterioration.
• Communication with users being the only communication link with Business at times.
• Knowledge of monitoring applications.
• Experience in ITIL framework.
• Management and resolution of incidents and requests through Service Now.

EXPERIENCE
• 0-3 years of experience in relevant fields.

EDUCATION
• Degree in Computer Science.

SKILLS & KNOWLEDGE
Techniques:
• Technical knowledge on the configuration and structure of SCIB platforms.
• Technical knowledge of incident flows and product production start-up.

Knowledge:
• Indispensable basic knowledge of wholesale banking and financial products.
• Indispensable English B2.
• Desirable knowledge of Python, Elastic Search, Openshift, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.

Other:
• Work under stressful situations.
• Teamwork.
• Adaptation to change.
• Guards availability.
• Travel availability.
• Ability to provide remote support (different geographies).
• With initiative and communication skills.
• Results oriented.