Descripción de la empresa

Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and experts strives every day to make a digital impact on businesses, public sector entities and society. Inetum's solutions aim to contribute to the performance and innovation of its customers, as well as to the general interest.

Present in 19 countries with a dense network of sites, Inetum works with leading software vendors to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and expansion, Inetum generated a turnover of €2.5 billion in 2023.

WHAT CAN WE OFFER YOU?

• You will be part of a great team of professionals with interest and motivation for development and programming.
• You will work full time with a flexible schedule and real teleworking.
• Training by the company so that you can continue to develop and promote yourself within the career plan that exists for you.
• You will be able to attend relevant events and conferences in the sector.
• Permanent contract.
• Stability and good working environment.
• Competitive salary.
• Access to company group benefits.
• Flexible remuneration and more benefits.
  
  

Descripción del empleo

We are looking for a Support Agent with good level of English, to work for an important international automotive client in Inetum Alicante.

Stable project that allows remote working.

Requisitos

• Proficient in English.
• Good communication skills to support multiple stakeholders.
• Good analytical skills:
• Gather all relevant information to understand the user’s issue.
• Gain knowledge of the different application to be able to replicate in testing environment.
• Guide and assist the user throughout the process.
• Proactively investigate the issues before seeking technical support
• Incident Management:
• Ensure close follow-up of tickets (Providing regular feedback…).
• Willing to acquire a deep knowledge of the applications.
• Showing proactivity and flexibility to support the other team members and be part of the back-up process.
• Experience in Agile methodology.
• Attend regular meetings.
• Knowledge of Service Now (or any ticketing tool).
• Any extra tools knowledge is welcome (PowerBi, Jira…).