About the role

The Operation & Maintenance Director is central to ensuring the reliability, performance, and customer satisfaction of Heatcube installations worldwide.

This strategic and hands-on leader will develop and execute comprehensive O&M strategies, oversee global operational activities, and manage service agreements to guarantee optimal performance.

The role also includes driving commercial after-sales initiatives and ensuring all maintenance operations align with Kyoto’s commitment to excellence and innovation.

Responsibilities

• O&M strategy development: Collaborate with the Chief Engineering and Technology Officer to develop a comprehensive Operations & Maintenance (O&M) strategy that aligns with Kyoto's business objectives and ensures the long-term reliability and efficiency of Heatcube installations.
• Commercial strategy: Partner with the commercial team to formulate a commercial strategy focused on service offerings, performance agreements, and after-sales services, driving customer satisfaction and contributing to revenue growth.
• Service force establishment: Build and lead a global service force capable of maintaining all Heatcube installations, ensuring full compliance with performance and service agreements to meet customer expectations.
• Maintenance oversight: Ensure timely and effective maintenance for all Heatcube units covered under service agreements, minimising downtime and optimising system performance through proactive and reactive maintenance approaches.
• Operational performance management: Oversee the operational performance of all Heatcube installations under active performance agreements, ensuring they consistently meet or exceed established benchmarks.
• Root Cause Analysis: Lead root cause analysis investigations to identify the underlying causes of breakdowns or operational issues with Heatcube installations. Develop and implement corrective and preventive measures to improve system reliability.
• Customer training: Deliver comprehensive training to customers before and after the Transfer of Custody, enhancing their ability to operate, maintain, and monitor Heatcube units effectively.
• Customer relationship management: Foster strong relationships with customers to ensure their satisfaction, loyalty, and long-term partnership with Kyoto through consistent communication and a focus on customer-centric solutions.

Required skills & experience

• Strategic vision: Demonstrated ability to develop and implement O&M and commercial after-sales strategies aligning with Kyoto’s broader organisational goals, driving performance and customer satisfaction.
• Technical expertise: A solid technical foundation, ideally in industrial engineering or a related field, enables an in-depth understanding of complex system components and their operational demands.
• Leadership: Proven experience in building and managing high-performing teams, focusing on delivering exceptional global service and maintenance support.
• Problem-solving: Expertise in root cause analysis with the ability to design and execute corrective and preventive action plans to resolve issues and improve system reliability.
• Customer focus: Commitment to delivering reliable service and after-sales support that ensures high customer satisfaction and builds long-term relationships.
• Commercial acumen: A business-driven approach that can identify and capitalise on revenue opportunities within after-sales services and performance agreements.
• Communication: Strong communication skills, facilitating collaboration with cross-functional teams, effective customer interactions, and the negotiation of commercial agreements.
• Global perspective: A global mindset that can manage diverse O&M and after-sales service requirements across multiple regions and cultures.

Who are you?

The ideal candidate for this role is a strategic thinker and dynamic leader with a strong passion for delivering exceptional service and operational excellence.

Your passion for advancing renewable transformation and decarbonisation drives you. With integrity, a hands-on approach, and a knack for thinking outside the box, you are prepared to tackle challenges head-on.