Ofertes d'ocupació de Gerent General

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada22 de febr.

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What's the internship?

Take a big leap in your professional career. We are looking for an Assistant to the General Manager Trainee who is ready to step up and support leadership in maximizing financial profitability, driving people development, and empowering our team to create memorable guest experiences.

Your day-to-day

• Act as the trusted support to the General Manager, managing calendars, meetings, travel arrangements, and correspondence while ensuring effective communication across all hotel departments.
• Serve as a liaison between the General Manager, hotel staff, guests, and external stakeholders.
• Support the General Manager on various projects, ensuring deadlines are met and objectives achieved.
• Coordinate meetings as required, including organizing and attending the weeklies meetings.
• Draft responses to guest questionnaires, concerns, complaints, and other correspondence for the General Manager's approval.
• Prepare complimentary forms, upgrade requests, and gift vouchers as needed.
• Understand the responsibilities of all hotel departments and collaborate closely with them.
• Handle sensitive information with the utmost discretion, maintaining confidentiality at all times.
• Demonstrate a professional attitude and behavior at all times.
  
  

• Currently studying a bachelor's degree in Business Administration or a related field.
• Possibility to sign an internship agreement with your school for a minimum of 5 months.
• Previous hotel knowledge or experience in hospitality will be valuable.
• Must be fluent in Spanish and English.
• Proactive, positive, energetic, team-oriented and eager to grow in a leadership role.
  
  

• Economic compensation.
• Training programmes and access to IHG's training tool.
• Meals included on shift.
• Cool environment and lots of fun

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 de febr.

. Office

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

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• Embrace & demonstrate the RL Brand philosophy & EMEA values
• Direct store performance & profitability with a customer first focus culture
• Communicate & implement the retail strategy and initiatives to support the RL business vision
• Motivate, Lead & develop the store team to deliver exceptional customer support
• Deliver the highest standards of Operational efficiencies, compliance, performance & profitability
  
  

• Share ideas & solutions to optimize performance by working with the store team
• Deliver profit expectations by managing expenses and exceeding sales & key metric targets; Conversion, Units per transaction, Sales per worked hours, Customer Data capture, Units per Hour, Shrink & Audit targets
• Optimize resource to improve productivity, operational efficiency and provide an exceptional RL Experience
• Utilize available data to draw conclusions to optimize performance and/or take corrective action Proactively track & monitor competitor activity & share opportunities Create & deliver action plans to minimize shrink & improve store compliance
  
  

• Direct and inspire the team to maximise KPI results & opportunities by providing the RL Experience & delivering
• Operational excellence Support the hiring & development of talent to meet the business requirement Manage talent performance, support personal development plans, provide regular feedback & coaching
• Take responsibility for the planning & implementation of process & technical training
• Encourage a culture with creativity, strong work ethic & a passion for the RL Brand
• Act as the store Brand Ambassador; manage the adherence of the company dress & grooming standards
• Recognize & acknowledge achievements across all employees
• Deputize for the General Manager by successfully leading & empowering the team to maximize performance Promote team work, actively listen and involve others in decision making
  
  

• Embrace & demonstrate the RL Service Philosophy & model
• Consistently communicate, deliver & drive the RL Experience service model to an exceptional level Foster a customer first culture across the store employee population.
• Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of RL
• Share product knowledge, coach selling skills to new & existing employees to ensure delivery of RL Experience, operational efficiencies & fulfilment of product
• Drive the operational efficiencies to ensure customer experience team can connect, convert and conclude
  
  

• Plan, implement and communicate the execution of Model Store standards & inventory flow Implement the Brand visual proposition to commercially support the customer journey & increase KPI's
• Influence the visual presentation strategy through commercial thinking & utilisation of key reports Identify & resolve inventory levels & opportunities in partnership with Corporate business partners Ensure compliance to all company policy & procedures including, APIS, Cash management and Health & Safety
• Ensure adequate store supplies are available & managed within agreed budget
  
  

• Professional experience within a Retail environment.
• Proactive, positive and dynamic personality.
• High customer and people service orientation.
• Good social and communication skills.
• Understanding of delivering performance against KPIs
• Experience within MS Office suite.