Ofertes d'ocupació de Gerent General

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

. SaaS

About RateGain

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality, working with 13,000+ customers and 700+ partners across 160+ countries. RateGain helps travel and hospitality businesses accelerate revenue generation through acquisition, retention, and wallet share expansion.

Today, RateGain is one of the world’s largest processors of electronic transactions, price points, and travel intent data, enabling revenue management, distribution, and marketing teams across hotels, airlines, metasearch companies, package providers, car rentals, travel management companies, cruises, and ferries to drive better business outcomes.

Founded in 2004 and headquartered in India, RateGain works with 33 of the Top 40 Hotel Chains, 4 of the Top 5 Airlines, 7 of the Top 10 Car Rental companies, and all leading Destination Marketing Organizations, Online Travel Agents, and metasearch platforms, including 25 Global Fortune 500 companies, unlocking new revenue every day.

Recognized globally for its innovation and impact, RateGain has been named Best Digital Marketing Agency by HotelTechReport Awards and Best Channel Manager by the World Travel Tech Awards. The company has also been certified as a Great Place to Work® in the USA, Spain, and India, with recognition in India for seven consecutive years and in the top 100 in India. In 2025, RateGain was honored as Emerging Company of the Year at The Economic Times Awards for Corporate Excellence, named among Deloitte India Technology Fast 50 for the sixth time, and won Excellence in Best AI Solution Showcase for UNO VIVA at the CII National AI Awards 2025, among other industry recognitions.

Product Overview – Guest Connect

RateGain, in partnership with Sojern, is building Guest Connect, a unified, AI-powered guest engagement and conversational commerce platform for the hospitality industry.

Guest Connect brings together RateGain’s GenAI voice capabilities (Viva) with Sojern’s Guest Experience Platform (AI Concierge, Reputation Manager) to deliver a seamless, omni-channel guest journey across voice, messaging, WhatsApp, and chat. The platform is designed to help hotels move from fragmented guest interactions to real-time, personalized, 1:1 engagement at scale—from discovery and booking through post-stay.

At its core, Guest Connect enables:

·Direct revenue growth through AI-led voice and messaging conversions.

·Pre, in-stay, and post-stay monetization via upsell and cross-sell journeys .

·Real-time guest engagement to improve experience and resolve issues instantly.

·Reputation and loyalty flywheel through feedback capture, sentiment analysis, and repeat engagement .

By combining marketing, communication, and commerce into a single platform, Guest Connect positions RateGain + Sojern to lead the next wave of GenAI-driven hospitality growth infrastructure.

Mission Statement

Build and scale Guest Connect into a category-defining, AI-powered conversational commerce platform for hospitality, with full ownership of P&L, revenue growth, and global market adoption. The role will drive a sharp go-to-market strategy across segments and geographies, build high-performing commercial engine spanning sales, partnerships, and customer success. In parallel, it will align product innovation closely with market needs, accelerating development across voice, messaging, and AI-led guest journeys to deliver measurable customer impact, including improvements in Total RevPAR, guest satisfaction (NPS), and reputation metrics. Success will be defined by establishing Guest Connect as a market-leading platform, driving sustained and scalable revenue growth with strong retention and expansion, and building a durable competitive advantage through deep product integration, data leverage, and strategic ecosystem partnerships.

Location - We are open to hire in Barcelona, Dublin and London.

Key Responsibilities

•Own and drive the full P&L, ensuring strong revenue growth and improving profitability.

•Scale and optimize the go-to-market (GTM) engine across sales, partnerships, and channels.

•Drive market expansion across geographies, customer segments, and use cases.

•Strengthen and refine product-market fit based on customer insights and usage data.

•Partner with Product & Engineering to prioritize scalable features, integrations, and innovation

•Build, lead, and scale high-performing commercial and operational teams.

•Establish repeatable sales processes and forecasting rigor.

•Optimize unit economics (CAC, LTV, margins) and drive operational efficiency.

•Develop and manage strategic partnerships and key enterprise accounts.

•Position Guest Connect as a category leader through strong market presence and thought leadership.

Functional KPIs (Operational Excellence)

•Sales pipeline growth and conversion efficiency.

•Customer acquisition cost (CAC) and CAC:LTV ratio.

•Sales productivity (revenue per rep) and forecast accuracy.

•Customer onboarding efficiency and time-to-value.

•Customer retention, expansion (upsell/cross-sell), and net revenue retention (NRR).

•Product adoption, feature usage, and engagement metrics.

•Team scalability and productivity benchmarks.

Strategic KPIs (Business Impact)

•Revenue per guest uplift.

•Growth of Guest Connect as a standalone business line.

•Revenue growth (ARR/MRR) and quarter-over-quarter scaling.

•Gross margin improvement and path to profitability.

•Net revenue retention (NRR) and customer lifetime value (LTV).

•Market share growth within defined segments.

•Expansion into new markets, verticals, or geographies.

•Strategic partnerships contributing to revenue and distribution scale.

•Brand positioning as a leading AI solution in its category.

Key Competencies

•Scaling Mindset (1→10): Proven ability to scale products into high-growth businesses.

•Commercial Excellence: Deep expertise in revenue growth, pricing, and sales optimization.

•Strategic Execution: Ability to translate strategy into scalable and repeatable execution models.

•Customer-Centric Thinking: Drives retention, expansion, and long-term customer value.

•Operational Rigor: Strong focus on metrics, forecasting, and process optimization.

•Leadership & Team Building: Experience in scaling teams and building strong leadership benches.

•Data-Driven Decision Making: Leverages analytics to optimize growth and efficiency.

Education

•Bachelor’s degree in Engineering, Business, or a related field.

•MBA or equivalent advanced degree preferred.

Work Experience

•18+ years of experience in general management, business leadership, or product roles.

•Proven track record of scaling businesses/products from 1→10 stage.

•Strong experience owning and delivering P&L outcomes at scale.

•Experience in AI, SaaS, or technology-led businesses.

•Demonstrated success in scaling GTM functions and revenue engines.

•Experience managing large teams and cross-functional organizations.

•Exposure to global markets and enterprise customers preferred.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada7 d’abr.

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Who We Are

Tuk Tuk, a pan-Asian street food brand with 6 restaurants in Spain, that started in September 2019. Tuk Tuk Asian Street Food restaurant chain.

A restaurant that was born from a passion and a need that we will tell you about below.

From the first moment, the secret of Tuk Tuk has resided in a clear concept: to transfer the original flavors of Southeast Asia without adulterating them.

Many think that by adapting the dish to Western tastes, they will be more successful. Perhaps it was like this before, but now people travel more, and it is not uncommon for customers who have already tried a Nasi Goreng or a Pad Thai on a trip to this exciting region. To come across something that has nothing to do with the discovered flavors would be disappointing. And that is where this obsession with being faithful to the native flavors was born.

Respect for traditional dishes is Tuk Tuk's DNA and what customers value most. When they landed in Spain, they found no dishes that resembled those they had tried during their years living in Asia. No restaurant offered to "travel" to those places without leaving Madrid.

Please visit our TukTuk website here:

https://tuktukasianstreetfood.com/

THE GOAL

• This role is accountable for high-level deliverables such as; sales, profit, annual budgeting process, quality and food safety, customer NPS, marketing, operational excellence, and legal & labour compliance.
• You will lead, manage and develop a team of highly talented individuals to deliver standards and results and ensure operational excellence across all sites
• You will initiate, endorse and develop innovative projects and new concepts.
• Creates a highly engaging customer experience through their on-line and in store presence
• Delivers projects on time according to business plans and budgets.
• Analyse business results against agreed metrics and report against these in updates with the board
• Oversees operations cost lines, ensuring every euro is optimised.
• Monitor and take action on various elements of the profit and loss account ensuring the business is run in a responsible and sustainable way.
• Ensures the business operates in an ethical way with Safe Legal and is compliant with legislation.
• Creates service experiences for customers that represent the brand concept and values.
• Oversees the pipeline of highly innovative new product development that is based on insight into consumer trends
  
  

• Experience in a similar position within a fast casual dining business environment
• Someone who has an entrepreneurial mindset.
• You have a background in food restaurant concepts (franchised, QSR FCMG)
• Understanding of brand management, driving growth and partnership management
• You have a significant people management experience.
• You are an expert in delivering operational excellence and standards.
• You have experience in managing & controlling a P&L & financials.
• Experience of the HR “basics” – recruitment, disciplinaries, grievances, absence management, etc, enough to deal with a team in full autonomy.
• Fluent in Spanish & English.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada29 de gen.

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We are seeking an experienced and visionary General Manager (GM) to lead the operations of our luxury 5-star hotel in Barcelona. The GM will be responsible for ensuring the highest levels of guest satisfaction, driving financial performance, and maintaining the property’s outstanding reputation in the market. This role requires exceptional leadership, strategic thinking, and operational expertise within the luxury hospitality sector.

Key Responsibilities:

• Oversee all hotel operations, ensuring alignment with the brand’s high standards of luxury, service, and guest experience.
• Lead, inspire, and manage department heads and hotel staff, fostering a culture of excellence, teamwork, and continuous improvement.
• Set and execute the hotel’s strategic goals, ensuring alignment with corporate objectives and market trends.
• Ensure the seamless day-to-day functioning of all departments.
• Drive operational excellence by identifying areas for improvement in efficiency, cost management, and service delivery.
• Foster a positive and productive working environment with a focus on employee engagement, satisfaction, and retention.

Key Qualifications:

• Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or a related field.
• At least 5 years in a General Manager or senior leadership role within a 5-star property.
• Strong understanding of the Barcelona market and local hospitality landscape.
• Exceptional leadership and communication skills, with the ability to inspire and lead a diverse team.
• Fluent in Spanish and English (Other language is a plus).
• A guest-centric mindset with an eye for detail and innovation.
• Ability to work under pressure, prioritize tasks, and deliver results in a fast-paced environment.

This role offers an exciting opportunity to lead a premier property in Barcelona’s vibrant hospitality sector, delivering exceptional service and guest experiences while driving business growth.