Ofertes d'ocupació de Gerent General

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada25 d’oct.

. Office

Overview

Who Are We

At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Responsibilities

Role Profile

The General Manager has overall responsibility for the operational and commercial performance of their property. They lead the property team to deliver a safe, welcoming and high-performing community while ensuring the asset achieves its financial, leasing, customer experience and operational objectives.

The General Manager is accountable for the day-to-day operation of the property, including people leadership, resident experience, leasing, financial performance, health and safety, compliance, facilities and property standards. Working closely with Operations and central functions, they will deliver the property's Business Plan and continually identify opportunities to improve performance.

The General Manager is the leader and ambassador for aparto at property level, creating a culture where our teams deliver on our values of Service, Belonging and Community.

Operational Leadership

• Take overall responsibility for the day-to-day operational and commercial performance of the property.
• Ensure the property consistently operates in line with aparto standards, policies, procedures and agreed KPIs.
• Lead daily operations across reception, customer service, maintenance, housekeeping, security and other property services.
• Use performance data and operational insight to identify issues, opportunities and actions to continuously improve the property.
• Ensure accurate property information and operational data is maintained across aparto systems.
• Act as the primary operational escalation point for the property and participate in out-of-hours arrangements as required.
• Own property performance against aparto operational and brand standards, ensuring audits are completed, required standards are achieved and improvement actions are delivered within agreed timescales.
• Ensure effective out-of-hours coverage is in place and participate in the on-call rota, providing leadership and escalation support for operational emergencies and significant incidents.
  
  

Commercial Performance

• Take responsibility for the property's financial performance, including P&L management, budgeting, forecasting and cost control.
• Deliver occupancy and revenue targets, working closely with Operations, Sales, Marketing and Asset Management.
• Monitor leasing performance, conversion, renewals and rebookers and take proactive action where performance is behind plan.
• Manage operating expenditure effectively, ensuring value for money while protecting resident experience and property standards.
• Oversee rent collection, arrears and bad debt, working with Finance and escalating risks appropriately.
• Identify and deliver opportunities to grow ancillary and non-academic income, including summer business.
• Understand the local market, competitor pricing and university landscape and use this insight to support commercial decisions.
  
  

Resident Experience

• Champion an exceptional resident experience from enquiry and move-in through to move-out.
• Create a welcoming, inclusive community aligned with aparto's values of Service, Belonging and Community.
• Monitor resident feedback, reviews, NPS and service performance and use insights to drive improvement.
• Ensure resident enquiries, complaints and escalations are managed promptly, professionally and within agreed service standards.
• Lead the delivery of resident events, wellbeing initiatives and community engagement.
• Build appropriate relationships with parents, universities and other partners to support the resident experience.
  
  

Property & Facilities Management

• Ensure the property is consistently safe, clean, well maintained and presented to a high standard.
• Ensure planned preventative and reactive maintenance is effectively managed and delivered within agreed standards and timescales.
• Manage and monitor maintenance teams, contractors and suppliers as applicable, ensuring service quality, compliance and value for money.
• Conduct regular property inspections and ensure identified issues are resolved within agreed timescales.
• Manage contractor and supplier performance at property level, ensuring service quality and value for money.
• Lead property readiness for key operational periods, including summer turnaround and student move-in.
• Support refurbishments, lifecycle works and capital projects as required.
  
  

Health, Safety & Compliance

• Ensure the property complies with all applicable legislation, statutory requirements, aparto policies and operational standards.
• Take ownership of health and safety at property level, ensuring a proactive safety culture is embedded across the team.
• Ensure statutory testing, inspections, audits, risk assessments and required training are completed and accurately recorded.
• Ensure incidents, accidents and near misses are reported, investigated and managed in accordance with aparto procedures.
• Track and close actions arising from audits, inspections and risk assessments within agreed timescales.
• Ensure the team understands its individual responsibilities for maintaining a safe environment for residents, colleagues and visitors.
  
  

Team Management & Culture

• Lead, coach and develop the property team, creating a high-performance and highly engaged culture.
• Set clear expectations and ensure individuals understand their contribution to property and business objectives.
• Lead recruitment, onboarding, performance management and development of the property team.
• Conduct regular 1:1s and performance reviews and actively support succession and talent development.
• Ensure appropriate staffing levels and working patterns are in place to meet operational and customer requirements.
• Ensure mandatory training is completed and HR policies and processes are consistently followed.
• Recognise strong performance and create an environment where colleagues are encouraged to contribute ideas and continuously improve.
  
  

Sales, Marketing & Stakeholder Relationships

• Create a strong sales culture across the property, ensuring every appropriate opportunity is converted.
• Support property tours, open days, accommodation fairs and other sales activity as required.
• Work with Marketing to ensure property information, marketing collateral and digital content are accurate and support the property's commercial objectives.
• Develop strong relationships with universities, local partners, suppliers and other key stakeholders.
• Represent aparto professionally within the local market and actively enhance the property's reputation.
  
  

Reporting & Continuous Improvement

• Prepare and review regular operational, financial, leasing and customer performance reporting.
• Ensure reporting is accurate, timely and supported by appropriate action plans where performance is below target.
• Identify opportunities to improve processes, service delivery, efficiency and financial performance.
• Implement business initiatives and new processes effectively at property level.
• Share feedback and best practice with the wider aparto Operations team.
  
  

Qualifications

Person Specification

• Proven experience managing a property or operation within student accommodation, hospitality, residential, hotels or another service-led environment.
• Strong operational leadership experience with responsibility for delivering high standards across multiple service areas.
• Strong commercial and financial acumen, with experience managing budgets, controlling costs and delivering revenue and profitability targets.
• Demonstrable experience leading, coaching and developing high-performing teams.
• Strong understanding of health and safety, compliance and risk management within a property-based environment.
• Customer-focused with a proven ability to deliver excellent service and resolve complex or sensitive issues.
• Commercially minded with an understanding of sales, leasing and local market dynamics.
• Strong stakeholder management skills with the ability to build effective relationships with universities, partners, contractors and internal teams.
• Confident using operational systems and data to understand performance and make informed decisions.
• Highly organised, adaptable and solutions-focused, with the ability to prioritise effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Willingness to work flexibly and participate in out-of-hours arrangements where required.
  
  

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please .

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada23 d’oct.

.

• Entorno de compañía sólido y estable
• Gran oportunidad para el desarrollo profesional
  
  
  
  

About Our Client

Nuestro cliente es una organización de gran tamaño dentro de la industria hotelera internacional.

Job Description

• Supervisar y coordinar todas las operaciones diarias de este reconocido Resort en la zona de Marbella.
• Establecer y garantizar el cumplimiento de estándares de calidad en el servicio al cliente.
• Gestionar y liderar equipos multidisciplinares, promoviendo un ambiente de trabajo colaborativo.
• Desarrollar y supervisar presupuestos operativos y financieros.
• Impulsar estrategias para maximizar la rentabilidad y la eficiencia operativa.
• Velar por el mantenimiento de las instalaciones y garantizar el cumplimiento de las normativas legales.
• Establecer relaciones sólidas con proveedores y socios estratégicos.
• Elaborar informes regulares para la dirección sobre el rendimiento y los objetivos alcanzados
  
  

The Successful Applicant

El/la candidato/a seleccionado deberá cumplir los siguientes requisitos:

• Formación universitaria en gestión hotelera, turismo o áreas relacionadas.
• Experiencia demostrable en posiciones similares en marcas hoteleras internacionales.
• Habilidades sólidas en liderazgo y en la gestión de equipos.
• Capacidad para trabajar en un entorno dinámico y orientado a resultados.
• Dominio del español e inglés, tanto hablado como escrito.
• Conocimientos en la elaboración y gestión de presupuestos.
• Disponibilidad para trabajar en Marbella.
  
  

What's on Offer

• Contrato indefinido en una posición de responsabilidad dentro del sector de Leisure, Travel & Tourism.
• Oportunidad de desarrollo profesional en un entorno de Hospitality de alto nivel.
• Ubicación privilegiada en Marbella.
  
  

Quote job ref: JN-022026-6953689

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 d’oct.

.

Job Description:

We are seeking an exceptional General Manager to lead a high-profile turnaround and repositioning project for an exclusive boutique hotel in Tenerife. This is a unique opportunity to spearhead the transformation of the asset into one of the top luxury hotels on the island.

Responsibilities:

- Lead the cultural and operational transformation of the hotel as part of an ambitious luxury boutique repositioning project.

- Manage, inspire, and develop a team across multiple functional areas, fostering a culture of excellence and service quality.

- Oversee daily hotel operations, ensuring seamless coordination between departments and exceptional guest experiences.

- Supervise the successful launch and management of new gastronomic concepts and the hotel's F&B operations.

- Collaborate closely with ownership, corporate leadership, and external advisors to achieve strategic financial targets.

- Maintain high standards of quality control, cost management, and operational efficiency.

Requirements:

- Degree in Hotel Management, Tourism, Business Administration (ADE), or related field.

- Proven professional experience as a Deputy Manager or Director of Operations in luxury hospitality.

- Strong background and solid knowledge in F&B management and innovative gastronomic concepts.

- Fluent proficiency in both English and German (essential for communicating with international guests).

- Demonstrated transformational leadership and exceptional people management skills.

- Core competencies in hotel management, financial cost control, emotional intelligence, and customer orientation.

Company Description:

Our client is a leading and prestigious hospitality group currently expanding its portfolio with high-end, exclusive assets.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 d’oct.

. Office

Overview

Who Are We

At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Responsibilities

Role Profile

The Senior General Manager is accountable for the operational, commercial and customer performance of all properties within their cluster, which may include direct responsibility for the day-to-day management of an assigned property. The role provides leadership and direction across the cluster, working through General Managers, Assistant Managers and property teams as applicable to ensure each property delivers against its Business Plan while maintaining consistent aparto standards.

The Senior General Manager balances direct property leadership with multi-site oversight, allocating their time and resources according to operational requirements. They are responsible for driving financial performance, resident experience, compliance, leasing performance, people development and continuous improvement across the cluster.

Operational Leadership

• Take overall responsibility for the operational and commercial performance of all properties within the cluster.
• Lead, coach and support General Managers, Assistant Managers and property teams as applicable, ensuring clear accountability and consistent performance across the cluster.
• Ensure each property delivers against its Business Plan, aparto standards, agreed KPIs and operational priorities.
• Balance time effectively across properties according to operational requirements, using remote management and delegation where appropriate.
• Ensure consistent implementation of aparto policies, processes, systems and operational standards across the cluster.
• Review cluster performance data, identify trends and implement clear action plans to improve performance.
• Act as a senior escalation point for significant operational issues and support property leaders in resolving complex matters.
• Support mobilisation of new properties, operational transitions, refurbishments and other strategic projects as required.
  
  

Commercial Performance

• Take overall responsibility for the financial performance of the cluster, including P&L management, budgeting, forecasting and cost control.
• Ensure each property delivers its revenue, occupancy and profitability targets.
• Review financial performance with property leaders and ensure appropriate action is taken where performance is below plan.
• Monitor operating expenditure, OPEX and CAPEX, ensuring costs are appropriately controlled and allocated.
• Identify opportunities to improve NOI, generate additional income and improve operational efficiency across the cluster.
• Support commercial decision-making through analysis of market, competitor and property performance data. Resident Experience
• Champion an exceptional resident experience across the cluster, ensuring consistent service standards across all properties.
• Use resident feedback, reviews, NPS and service data to identify opportunities for improvement.
• Ensure enquiries, complaints and significant resident issues are managed promptly and effectively.
• Promote a strong culture of Service, Belonging and Community across all properties.
• Ensure resident events, wellbeing initiatives and community activity are delivered to an appropriate standard.
  
  

Property & Facilities Management

• Ensure all properties within the cluster are safe, clean, well maintained and presented to a high standard.
• Ensure planned preventative and reactive maintenance is effectively managed across the cluster.
• Monitor property standards and ensure defects, maintenance issues and other actions are resolved within agreed timescales.
• Ensure lifecycle maintenance and refurbishment programmes are delivered effectively.
• Monitor contractor and supplier performance and support property leaders in addressing issues where required.
• Ensure properties are operationally ready for key trading periods, including summer turnaround and student move-in.
  
  

Health, Safety & Compliance

• Take overall responsibility for maintaining high standards of health and safety across the cluster.
• Ensure property leaders understand and fulfil their responsibilities for health and safety and compliance.
• Ensure required inspections, statutory testing, risk assessments, audits and training are completed and accurately recorded.
• Ensure actions arising from audits, inspections and risk assessments are completed within agreed timescales.
• Review incidents, accidents and significant risks and ensure appropriate corrective action is taken.
• Ensure properties comply with applicable legislation, regulatory requirements and aparto policies and standards.
• Lead and support health and safety audits from preparation through to completion.
  
  

Team Management & Culture

• Provide leadership, coaching and development to General Managers, Assistant Managers and property teams as applicable.
• Create a high-performance culture aligned with Service, Belonging & Community.
• Ensure regular 1:1s, performance reviews, development plans and engagement activity are completed across the cluster.
• Support recruitment, onboarding, succession planning and talent development.
• Ensure mandatory training requirements are achieved across the cluster.
• Develop effective cross-site resource planning to ensure operational coverage and reduce reliance on agency support where appropriate.
• Identify and develop future leaders within the cluster.
  
  

Sales, Marketing & Stakeholder Relationships

• Take accountability for leasing performance across the cluster.
• Create a strong sales culture where all appropriate opportunities are identified, followed up and converted.
• Ensure rebooking, renewal and occupancy strategies are delivered effectively.
• Develop and maintain strong relationships with universities, language schools, accommodation agencies and other relevant local partners.
• Maintain awareness of competitor pricing, positioning and promotional activity.
• Work with Sales and Marketing to ensure local strategies and campaigns are effectively delivered at property level.
• Identify opportunities for dynamic pricing and revenue optimisation with the appropriate teams.
  
  

Reporting & Continuous Improvement

• Prepare and review regular cluster performance reporting covering financial, operational, leasing and customer metrics.
• Ensure data is accurate, timely and used effectively to drive decisions.
• Complete regular site standards audits and ensure properties consistently achieve required standards.
• Benchmark performance across properties and identify opportunities to share best practice.
• Lead continuous improvement initiatives that improve service, efficiency and financial performance.
• Support implementation of European and company-wide operational initiatives.
• Maintain effective communication with the Head of Aparto Operations and escalate material risks, opportunities and decisions promptly.
  
  

Qualifications

Person Specification

• Proven experience leading multi-site operations within student accommodation, hospitality, residential or a similar service-led environment.
• Proven experience leading and developing managers and multi-site teams, with the ability to lead both directly and through others.
• Strong commercial and financial acumen, with experience managing multi-site P&Ls, budgets, cost control and performance improvement.
• Strong understanding of health and safety, compliance and risk management within a property-based environment.
• Proven ability to manage competing priorities across multiple locations and operate effectively through remote leadership and delegation.
• Excellent stakeholder management and influencing skills, with the ability to build effective relationships with senior internal and external stakeholders.
• Strong understanding of leasing, occupancy, revenue management and local market dynamics.
• Highly organised, adaptable and solutions-focused, with strong attention to detail.
• Strong analytical and problem-solving skills with the ability to interpret performance data and turn insight into action.
• Strong written and verbal communication skills.
• Self-motivated and confident working with a high level of autonomy.
• Willingness to travel regularly across the cluster and provide out-of-hours support where required.
  
  

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please .