Ofertes d'ocupació a Green Eagle Solutions S.L.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de gen.

MySQL TSQL Linux Cloud Coumputing Oracle SaaS Excel Power BI Salesforce SQL Server

Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️🌱⚡ accelerating the green energy transition by enabling fully autonomous renewable energy operations.
Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability and currently, handling 30% of all the renewable energy in Spain.
This solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world. ♻️🌿

__Job Overview__
We are looking for a Customer Support Technician with 1-2 years of experience to assist our customers with any issues they may have using our products and services.
As a Customer Support Technician, you will be responsible for resolving customer incidents, monitoring server status and providing assistance in the use of our systems to users. To be successful in this role, you´ll also need to be an excellent communicator who can build trust with our customers.
Ultimately, you will be helping to build our reputation as a company that provides excellent customer support for all our after-sales processes.

Responsabilities

- Rotating shift 24/7 (morning, afternoon, night) phone and email assistance for troubleshooting.

- Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA.

- Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction.

- Providing assistance in the use of our systems to users.

- Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.

- Ensuring backups are reliable and periodically up to date as described in the SLA.


Experience/Skills Required
The ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:

- Industrial communication protocols (IEC104, Modbus...)

- OS Microsoft and Linux management.

- Databases Oracle, SQL Server and MySQL.

- Data Analytics (Excel and PowerBI).

- Customer oriented skills

- Must be able to communicate effectively in English (oral and written).

- Availability to work in rotating overnight shifts.


Experience/Skills Desired

- Experience in SCADA systems

- Experience in energy sector

- Experience using help desk software and remote support tools: ticket management and tracking systems (such as Zendesk, Freshdesk, or Salesforce Service Cloud) to manage customer queries and issues.

- Excellent communication and problem-solving skills

- Multi-tasking abilities

- Patience when handling tough cases or customers

- Customer oriented skills

- Time management and focus on detail

- Be open-minded and able to work in a constantly changing and growing context


Why work at Green Eagle?
🏆 Voted a Great Place to Work® by our team members
🌍 Contribute to the green energy transition and have a sense a purpose in your work
🤑 Flexible compensation including discounts on childcare, transport, and meals
🏥 Private health insurance
🌱 Annual Training & Development bonus
This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future! 🤩

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de gen.

React Javascript CSS HTML Angular SaaS Vue.js

Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️🌱⚡accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability.
Currently handling 30% of all the renewable energy in Spain, this solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world. ♻️🌿
Working for Green Eagle means growing along with the company and being part of the game-changer spirit🚀. If you are encouraged to do great things, join our team! 🤝💚

__Job Overview:__
We are seeking a Frontend Engineer to refine and enhance the user interface of our Climatech product. You will be responsible for transforming design concepts into efficient, scalable, and engaging web applications. Your expertise will drive the technical quality and aesthetic of our product, ensuring a superior user experience.

__What You’ll Be Doing:__
✔️__Efficient Code Implementation:__ Develop functional and appealing web applications based on usability, employing the latest frontend technologies.
✔️__Quality and Standards:__ Ensure technical feasibility of UI/UX designs and maintain high quality graphic standards and brand consistency throughout the design.
✔️__Performance Enhancement:__ Optimize application for maximum speed and scalability, identifying and resolving performance bottlenecks.
✔️__Cross-functional Collaboration:__ Work alongside backend engineers and product managers to ensure cohesive and reliable application functionality.
✔️__Feedback Integration:__ Implement changes based on feedback from stakeholders and user analytics to continuously improve the user experience.
✔️__Issue Resolution:__ Identify and address issues related to cross-browser compatibility and responsiveness, ensuring a high-quality end product.

__What You Need To Succeed:__
✔️__Strong Technical Foundation:__ Solid understanding of HTML, CSS, JavaScript, and experience with Angular or similar frameworks like React or Vue.js. Familiarity with Angular is a plus.
✔️__Detail-Oriented:__ A keen eye for detail when it comes to implementing design into functional interfaces.
✔️__Self-Motivated:__ Ability to take initiative and work independently to meet project deadlines.
✔️__Problem Solving Skills:__ Excellent troubleshooting skills and the ability to quickly learn new technologies as needed.
✔️__User Focus:__ A strong focus on user needs and a commitment to delivering the best user experience possible.
✔️__Adaptability:__ Comfortable working in a dynamic, fast-paced environment and capable of adjusting to new challenges and requirements.

Why work at Green Eagle?
🏆 Voted a Great Place to Work® by our team members
🌍 Contribute to the green energy transition and have a sense a purpose in your work
🖥 Hybrid model: Work 40% from home and 60% from our offices in the center of Madrid or Seville
🏡 Flexible working hours
🤑 Flexible compensation including discounts on childcare, transport, and meals
🏥 Private health insurance
🌱 Annual Training & Development bonus