Ofertes d'ocupació a Mercedes-Benz Group Services Madrid

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada17 de des.

Jira SharePoint ITIL Excel Office PowerPoint

Would you like to join an international atmosphere and being involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career? This is your opportunity!

We are looking for a IT Service Management to join our team!

Description of role and responsibilities:

This position will support Service Management activities as a cross function for our Business Unit as follows:

• Identify and implement service improvements
• Development and maintenance of the following service documentation together with the team
• Configuration Management plan
• Quality Assurance plan
• Service Measurement plan
• Stakeholder analysis
• Communication plan
• RACI matrix.
• Process description & modelling
• Preparation of service reports and Service Mgmt. Dashboard on mgmt. level.
• Lead service meetings with the service team and the business partner.
• Define and perform quality audits to ensure process standardization.
• Follow up of non-compliances found in quality audits.
• Define and maintain IT processes from the organization under a continuous improvement approach.
• Support IT departments in implement and maintain the company standards.

Experience:

• 3+ years of experience in IT Service Management related activities.
• Knowledge on IT Service mgmt. tools: ServiceNow, Jira, SharePoint, Confluence
• Office Tools (PowerPoint, Excel), and ARIS.
• Knowledge of ITIL standards.
• Certified at least in ITIL Foundation
• Confidence working in an international environment
• Assume responsibility for the setup of new services
• Confidence in presentation and communication skills
• Desirable experience in team coordination.

Languages:

• Fluent in English, both written and spoken.
• Knowledge of the German language is a plus.

We offer you the opportunity to grow in an international and dynamic environment, taking part in new projects.

Within our benefits as employee, we provide:

• Competitive salary + variable compensation
• 60% Mobile work
• Flexible entering hours
• 30 working days of holidays
• Annual Training Plan
• Mercedes-Benz benefits (Renting plans, employee discount)