Ofertes d'ocupació a Mytraffic

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada7 de gen.

SaaS

In the middle of a scale-up phase, Mytraffic’s Customer Success team is structuring and growing as part of the global Revenue Team. In this context, we are recruiting our next Customer Success Manager.

You will work in a team of 15 Customer Success Managers and report to a Lead CSM, Ismail, under the Head of Customer Success, Adei.

The team will keep growing in the coming months/years. Enrich it, share your vision, and grow within MyTraffic!

💼 Your Missions

Adoption and operational excellence

• Onboarding new clients (including creating clients' platform accounts),
• Build a usage centric approach of the platform, and monitor the user’s adoption,
• Pro-actively measure and follow your portfolio performances to anticipate and mitigate all potential critical situations,
• Collaborate with product team to share customer feedbacks, deploy new use cases and enrich customer experience,
• Conducting monthly meetings with clients to ensure platform adoption is instilled,
• Answering in a timely manner clients' requests and advising on best practices (example : conducting plateforme trainings).
  
  
  

• Leading quaterly business reviews with Sales
• Recommend, drive and execute the account plan on your portfolio, and lead customer relationship as a trusted advisor,
• Influence your client into becoming Mytraffic true advocate through public speaking events, testimonials, success stories.
  
  
  

• Drive cross-functional projects, team methodologies and ensure automating success process for our clients' scalability,
• Being the internal voice of our clients,
• Guarantee a best in class adoption and usage of all Customer Success tools and reportings (Amplitude, CRM, Intercom).
  
  
  

• You are native in french and you speak english perfectly
• You have experience: you have at least 2 years in a CSM role, in Saas B2B and on a complex solution. Or a previous experience in the data industry,
• You’re Customer-centric: You have already managed an important client portfolio with key accounts. You have a proven track record focusing on client satisfaction,
• You’re business oriented: you master sales cycles, anti churn strategies and portfolio expansion,
• You’re a team player: at the core of the organization, you collaborate with all teams and have a positive impact on people,
• You’re a challenger: asking Why is your motto, you challenge the statu quo, you understand and measure the impact,
• You’ve a troubleshooter mindset: You are resilient, coachable, and always wanted to find the best solution for our clients,
• You’re an organizer: you’ve strong presentation & organizational skills, operational excellence is key too you,