Ofertes d'ocupació a Opinno

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Agile Excel

How often can you say that your daily work is making a major impact on the world?

Welcome to Opinno, a place where future leaders are not just made, but crafted for meaningful impact. Opinno is more than just a stepping stone in your career—it's an accelerated pathway designed to cultivate your potential and propel you into leadership roles that matter.

Our Opinners are talented and multi-faceted individuals that collaborate to strategize and create industry-defining change by leveraging innovation and excellence.

Join us to embark on a transformative journey that shapes not just your career, but the future!

We are looking for a Strategy Consultant with a passion for innovation and the entrepreneurial ecosystem to join us as an Intern, based in Madrid with a flexible and hybrid working model.

What you'll do in a nutshell

• Analyse project requirements to understand the scope and implementation plan of consulting projects
• Design solutions adapted to client and project needs using innovation methodologies and processes (Lean Startup, Design Thinking, and Open Innovation)
• Collect primary and secondary data using market intelligence methodologies, tools, and information sources
• Prepare deliverables and analysis reports on the state of the art in our areas of interest
• Update and communicate the status of the project to ensure good progress and improve quality
• Conduct customer journey mapping and customer feedback analysis to identify pain points and opportunities for enhancement
• Implement customer experience (CEX) strategies and monitor their impact
• Collaborate with cross-functional teams to ensure alignment and integration of CEX initiatives with overall business goals
  
  

• Experience in innovation consulting
• Proven track record of applying customer experience (CEX) methodologies, such as customer journey mapping, voice of the customer (VoC), and Net Promoter Score (NPS)
• Experience working with agile methodologies is an asset
• Experience in strategy development functions
• Knowledge of CEX, customer support methodologies, and customer accompaniment
• Familiarity with customer relationship management (CRM) tools and software
• Knowledge of qualitative and quantitative research techniques
• Organised and resolute with strong analytical skills
• Advanced Excel skills
• Intellectual curiosity - a hunger for knowledge and personal growth, as well as self-initiative
• Excellent ability to work as part of a team, in dynamic and multidisciplinary environments
• Innovative and collaborative approach to problem-solving
• Strong communication and presentation skills
• Ability to empathize with customers and understand their needs and expectations
  
  

• Great work environment: informal, collaborative and agile
• 18 days of annual leave plus relevant local/national festivities
• Flexible working schedule
• Hybrid remote model.
• Opportunities for training and development
• Relaxed dress code