Ofertes d'ocupació a Swissport

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Job Title: Manager Global Security and Business Continuity

Location: Madrid

Reporting to: Head of QHSE

**Please note for this role you must have experience in the aviation industry**

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

You, as our Manager, Global Security and Business Continuity

Role holder develops and drives Swissport’s global aviation security and asset protection strategy, develops and ensures the implementation of Corporate Crisis Management, Emergency Response, and Business Continuity Planning (BCP). This role involves identification and mitigation of operational risks, oversight of crisis response exercises, management of security investigations, and assurance of Swissport’s global alignment with security regulations.

Key responsibilities include regular updates to global management, management of security audits, and collaboration with regulators, industry bodies, and law enforcement. Global BCP and Security Manager also oversees Security and Crisis Response training programs and monitors KPIs to enhance organizational resilience.

Main Responsibilities

• Establish and drive global security strategy.
• Develop and implement corporate policies, manuals, procedures, and trainings related to Crisis Management, Emergency Response and Business Continuity Planning (BCP).
• Develop, maintain and update Security Management System (SeMS) on Swissport’s global level and support clusters, countries and entities in development and synchronization of local SeMS to correspond to global standards.
• Horizon scan and identify security threats and risks. Development and follow up of mitigation actions.
• Support regional teams in identifying potential security risks.
• Develop, review, maintain and oversee global security regulations, manuals, policies and processes.
• Support and conduct global (corporate) and regional crisis response exercises, oversee follow-up and learning capture.
• Oversee and ensure global alignment and local implementation of corporate security manual.
• Develop and oversee corporate crisis response and security related trainings.
• Set up, oversee and report Key Performance Indictors (KPIs)
• Oversee and manage reporting on security issues (to senior management)
• Manage security related internal communications.
• Manage security related (internal or external) audits.
• Lead global security investigations as required and provide support to regions in security-related events / investigations.
• Collaborate with external security stakeholders. Liaise with appropriate regulators, industry bodies, and law enforcement authorities on security and emergency response matters.

Your qualifications and Competencies

• Minimum bachelor, preferably master’s degree.
• Extensive proven experience in managing security operations in aviation.
• Extensive experience in physical security, project security, travel & event security, critical infrastructure security and/or security analytics.
• Strategic and leadership skills.
• Exceptional managerial skills.
• Strong analytical skills.
• Experience in leading security projects

Your next step

If you are looking for this key position in at a growing and changing international group that is headquartered in Zurich, we invite you to apply. When you do, please send your resume in English via the Apply button.

Because we get many applicants for our jobs it’s impossible to contact everybody personally. If you therefore do not hear from us, we have chosen for another candidate at this moment.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.

Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de gen.

Excel Office PowerPoint Word

Job Summary

This position will be required to maximize sales & profitability by leading and delivering Swissport’s global and regional sales plan for Germany, Netherlands, Belgium and Finland by co-ordinating sales and commercial activity whilst ensuring full compliance with Swissport’s governance, policies and procedures. Provide full responsibility for all sales & commercial activities in the country in close cooperation with the region and HQ commercial teams to achieve revenue, sales, and profit targets in line with financial objectives.

Job Responsibilities

• Lead the development of short, medium and long-term sales strategies for the sub region

• Advise on policies related to pricing, yield improvement, contract negotiation, pipeline development and achievement of sales targets.

• Use CRM to monitor customer satisfaction, sales and manage new business pipeline

• Contribute to the development of sales, customer retention, advertising and pricing for the country as well as coordinate marketing and advertisement activities

• Propose, develop and execute new sales plans to ensure the organisation’s sales volume and profitability objectives are met in line with regional strategic plans

• Oversee the execution of business development objectives; new business bid preparation; proposals and agreements in accordance with policy and process.

• Develop sales plans and strategies to manage the day-to-day activities of the Commercial Team to implement the organisation’s overall sales strategy.

• Prepare sales forecasts and budgets; monitor sales volumes and revenues, against forecasts to identify problem areas and adapt procedures or re-allocate commercial resources to improve the overall performance.

• Coach business units and sales teams on the technical aspects of pricing, negotiation and customer service, sales techniques procedures and standards that will help them achieve customer retention and sales targets.

• Manage and lead tender processes and coordinate input and approval from finance, operations and HR where appropriate.

• Ensure that newly won bids are profitable by implementing control mechanisms/ (pro forma) and share the profitability development with the respective departments (finance and management).

• Assist with the development of the sales plans for countries and airline customers which are in line with Swissport’s regional and divisional goals.

• Define, develop and deliver the Global Key Account Plan for those carriers assigned to the position

• Engage through regular meetings and calls with all the current and potential customers in the country and the Key Account contacts globally.

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Key Performance Indicators

• Yield Improvement

• Revenue per weighted turnaround and cargo rate per kg

• Profitable Growth

• DSO

• Individual KPI’s

• Customer retention

Qualifications and Competencies

• Business Acumen: strategic and conceptual thinking and excellent interpersonal skills.

• Communication: build commitment and buy-in by communicating convincingly across all stakeholders.

• Building Partnerships: relationship building skills at all levels both internal and external.

• Key Account Management experience in relevant industry.

• Fluent English including business writing skills required, German and/or Dutch considered an advantage. Must have European passport.

• Track record and proven leadership skills in a multicultural environment.

• Track record in achieving results.

• Proven success in complex negotiations

• In-depth industry knowledge. Airport Ground and Cargo Services

• Ability to travel between Swissport sites, with overnight stays when required.

• Computer literate – MS Office (Word, Excel, PowerPoint).

• Excellent attention to detail.

• Industry network and market knowledge a must

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada20 de gen.

Excel Salesforce Office

Commercial Analyst Madrid Hybrid

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

Job Summary

You will join our global analytics team and will be given the necessary training to support the team in supplying qualitative reporting and analytics to end-users at group and cluster level. The ultimate objective of team is to continuously deliver timely and qualitative data, that allows for key stakeholders to take informed decisions, that will ultimately help the company deliver more.

Job Responsibilities

· Commercial and Ad-hoc Support

o Helps provide data on relevant commercial topics / market information.

o When applicable, provides support for due diligence projects towards top management in coordination with group legal.

o Provides data / market intelligence and analytics for global commercial and the regions using relevant internal and external data tools.

o Provides ad-hoc support for the commercial community where applicable.

· Commercial Development and Sales Performance Metrics

o Assists with developments of sales plans, account review templates, presentations, and other commercial tools.

o Supports the development of sales performance metrics, including KAM Dashboard, CRM scorecard, etc.

o Help manage internal customer requests related to our CRM system and provide user support where applicable

· Management of Commercial Reporting

o Supports building internal and external presentations with data input and analysis on customers, contracts, and current business opportunities.

o Helps maintain a strong Performance Management framework that supports improved business results and delivers optimal monthly commercial reporting.

o Enforces procedures, timelines, and guidelines for the regional commercial community.

o Supports the monthly commercial sales reporting for regions & group.

o Supports the development of procedures, data handling and processing to improve and further professionalize the commercial reporting.

o Supports Commercial developments in areas like business planning, budgeting, and strategy work.

o Strives to find ways to improve data quality and help create awareness on cluster responsibility for the accuracy of data, through data quality checks.

o Provides adequate support to the regions where applicable.

o Ongoing dialogue with the recipients of the commercial reports and (to gain a perspective on possible improvements).

o Logs best practices in support of improving how we work at group and cluster level.

o Support more general projects at cluster or group level in need of commercial data.

Qualifications and Competencies

· University degree (or equivalent) in Business Administration or related field.

· Proven experience in a similar function and/or industry.

· Structured, organized, and strong analytical skills with high attention to details.

· Profound knowledge of MS Office with advanced skills in Excel and preferably Power point.

· Experience with reporting frameworks and P&Ls is a plus but not required.

· Experience with Power-BI and the system Salesforce a plus.

· Willing to work both independently and team oriented.

· Positive attitude and flexibility to work in a dynamic environment.

· Fluent command of English, being the corporate language - any other language is a plus.