Ofertes d'ocupació a TE Connectivity

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• Publicada17 d’abr.

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why You Should Join

The Customer Service Representative fosters strong customer relationships to ensure complete satisfaction. Serving as the main point of contact, they manage both pre- and post-sales activities, liaising between customers and internal teams. This is a remote position based in Spain, with occasional (once per month) on-site meetings at our Madrid office. The role reports to the Region Supervisor

Your Main Tasks

• Process customer orders, schedules, changes, and returns in compliance with our TE local policies and approval processes.
• Provide timely and accurate order status updates, product information, and quotes using TE systems.
• Manage customer backlogs, monitor KPIs, and collaborate with internal teams to address challenges.
• Resolve customer issues, improve satisfaction, and identify opportunities for process improvements.
• Review key customer documents, ensuring compliance and escalating legal or quality concerns when necessary.
• Strengthen relationships through effective communication with customers and internal stakeholders.
• Support financial targets by assisting with credit holds and invoice queries.
• Work towards departmental goals, ensuring adherence to audit, legal, and export requirements.
  
  

• A degree in Business Administration or a related field is a strong plus
• Fluency in Spanish and English is mandatory
• Customer service experience is essential, with strong interpersonal and communication skills.
• Proficiency in Microsoft 365 (Outlook, Excel, Word, and PowerPoint); SAP knowledge is a plus.
• Strong analytical and problem-solving skills, with a solution-oriented and process improvement mindset.
• Ability to work independently and collaboratively, engaging effectively at all levels of the organization.
• Excellent time management, organizational skills, and attention to detail, ensuring compliance with policies and procedures.
  
  

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group