Ofertes d'ocupació a VELUX

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 d’abr.

Are you enthusiastic about delivering quality customer experiences? Do you thrive in dynamic environments where your skills make a real difference?

Join our team as a Customer Service Specialist and play a vital role in ensuring customer satisfaction.

Your challenges

As a Customer Service Specialist, you will be at the forefront of ensuring our customers the support they need. Your responsibilities will include:

• Handling incoming phone calls, emails, chats, and other communication channels
• Identifying and pursuing sales leads to contribute to company growth
• Building sustainable, trust-based relationships with our customers through open and interactive communication.
• Addressing customer concerns and resolving issues promptly and effectively.
• Adhering to procedures, guidelines, and policies to maintain service quality.
  
  

Fixed-term contract : 6 months

Your Qualifications

To succeed in this role, you should possess:

• Previous experience in customer support or as a Client Service Representative
• Good communication skills, with the capacity for active listening.
• Familiarity with CRM systems and best practices for efficient customer management.
• A customer-centric mindset, allowing you to adapt to diverse personalities and needs.
• Effective multitasking, prioritization, and time management skills.
• Fluency in Spanish (native speaker), with a good level of English.
  
  

Your Opportunities

You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada18 d’abr.

Illustrator Office

¿Te gustaría formar parte de un equipo que promueve y vende soluciones que crean mejores espacios para las personas en todo el mundo, aprovechando al máximo la luz natural y el aire fresco a través del techo? ¿Estás orientado al servicio y verdaderamente motivado para ofrecer una experiencia memorable a desarrolladores y arquitectos (nuestros socios)?

El puesto:

Precisamos incorporar un/a Arquitecto/a a nuestra Oficina Técnica en Alcobendas para dar apoyo a nuestro equipo de delegados y prescriptores y a arquitectos, así como promover la luz natural y la edificación saludable y sostenible entre los profesionales del sector.

Desempeñará las siguientes funciones:

• Preparación de material inspiracional para la prescripción (soluciones, catálogos, artículos técnicos, material para conferencias) orientado tanto a arquitectos como promotores inmobiliarios.
• Preparación de material técnico (detalles constructivos, fichas técnicas, descripciones de unidad,…)
• Soporte técnico a arquitectos y constructores (soporte directo y a nuestro equipo de prescripción, soluciones con nuestros productos, asesoramiento técnico, etc.)
• Asesoramiento técnico y de diseño a particulares (certificado energético, propuesta de reforma, …)
• Actividades de RRPP con arquitectos y profesionales de la construcción (organización de charlas, encuentros, concursos para estudiantes, relaciones con docencia, etc.)
• Seguimiento e influencia de normativas de la construcción, dando soporte al equipo de Public Affairs.
• Reporte directo a la Dirección de Prescripción y Obra Nueva.
  
  

El perfil deseado:

Buscamos un Arquitecto con al menos 2 años de experiencia acostumbrado a trabajar orientado a objetivos y con iniciativa, dinamismo, perseverancia, capacidad de trabajo y responsabilidad, pero que sepa, al mismo tiempo, aceptar las directrices generales de la Compañía.

El trabajo será en equipo y en un entorno cambiante por lo que deberá ser de fácil trato, flexible, modesto. Con una ética personal y profesional muy sólida, en consonancia con los valores de VELUX.

Es imprescindible un dominio del inglés, tanto hablado, como escrito, así como el conocimiento de herramientas informáticas (AutoCAD y Office). Se valorará el uso de Illustrator, In Design, CE3X, HULC.

La posibilidad de carrera en los próximos años será principalmente adquiriendo más responsabilidad en su puesto. Ofrecemos la posibilidad de obtener una visión general del negocio, con contacto con los equipos de otros países europeos y con las herramientas y ventajas de una compañía multinacional.

Beneficios:

• Unirte a una empresa certificada como "Great Place to Work".
• Una cultura de trabajo integrada con nuestros orígenes escandinavos, promoviendo el equilibrio entre la vida laboral y personal.
• Bienestar corporativo.
• Flexibilidad para trabajar de manera remota dos días a la semana.
• Equipos informáticos.
• Beneficios adicionales.
  
  

En el Grupo VELUX, te damos la oportunidad de crecer. De moldear tu propia carrera. De trabajar en un entorno internacional. De ser parte de una empresa que lidera el mercado en la creación de ambientes interiores sostenibles. Te ofrecemos un mundo de oportunidades, si tienes la capacidad y la oportunidad de aprovecharlas.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada15 d’abr.

The Head of Operations – IBERIA is responsible for leading and developing the operational performance across VELUX in Spain and Portugal. This strategic role reports to the Regional Operations Director South-West Europe and contributes to both local execution and regional initiatives.

The position oversees two local Operations Managers, each responsible for their national teams (7 people in Spain, 4 in Portugal) across Sales Operations and Customer Care. In addition, the Technical Support team (4 field technicians) reports directly to the Head of Operations. The After Sales Technician (AFS) function is currently outsourced in Spain and being progressively implemented in Portugal.

Area of Responsibilities:

• Operational Excellence & Cross-functional Collaboration: Deliver best in class Order to cash process, Customer and after sales service : Promote a culture of continuous improvement and operational excellence. Foster collaboration across functions and countries.
  
  

Ensure constant process efficiency, tools and technology implementation and Customer centric approach, change management where appropriate.

• Stakeholder Management: Build strong relationships with key internal and external stakeholders, including the Market Director - Iberia and Sales teams, ensuring effective collaboration and alignment.

People Leadership: Lead a decentralized operational structure, managing:

• 2 local Operations Managers overseeing Sales Operations and Customer Care teams (Spain & Portugal)
• 4 Technical Support Technicians across both countries (direct reporting line)
• Supervise and support the rollout of AFS (After Sales Support): outsourced in Spain, under development in Portugal
• Operational Coherence: Ensure alignment and process consistency across all operational areas: Sales Operations, Customer Care, Technical Support, and After Sales activities.
• Budget Ownership: Manage and monitor the Iberian Operations budget, ensuring efficiency and alignment with business priorities.
• Strategic Contribution & Projects: Actively contribute to regional and global initiatives, taking part in cross-market transformation and improvement projects with strategic or tactical impact.
• Long-term Vision & Development: Define and implement a long-term roadmap for operational growth and excellence in Iberia, aligned with both local market needs and regional goals.
• Benchmarking & Best Practice Sharing: Leverage learnings and practices from other South-West markets and relevant external benchmarks to continually enhance Iberian operations.
  
  

Required Skills & Competencies:

• Leadership & Team Management: Proven experience in leading multicultural and geographically distributed teams. Ability to coach and empower both managers and field technicians.
• Operational Expertise: Solid knowledge of customer care, sales operations, and technical support environments.
• Strategic Thinking: Ability to develop and implement long-term strategies while maintaining a hands-on approach to daily operations.
• Project & Change Management: Comfortable leading or contributing to transformation initiatives at regional or global level.
• Financial Acumen: Strong understanding of budgeting, cost control and operational KPIs.
• Communication & Influence: Strong interpersonal and communication skills; ability to interact with senior stakeholders across functions and geographies.
• Language Skills: Fluency in Spanish and English is required. Proficiency in Portuguese is highly desirable.
• Adaptability & Cultural Awareness: Comfortable operating in a complex matrix environment and navigating different cultures and working styles.