Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Solution Engineering Analyst

Location: Seville, Spain

Are you passionate about delivering great customer experiences? Are you a people person with excellent organizational and communication skills? Do you thrive in a fast-paced environment with a diversity of challenges?

Appian’s Solution Engineering team is growing! This role demands someone with comfort in both business process and customer service. We are looking for someone who is enthusiastic about learning and thrives at creating and executing business processes that enhance customer experience.

About You:

• You are a people-person with a passion for customer experience.
• You build collaborative and constructive working relationships with many people, across many functions.
• You are vocal and solution-oriented when you identify business processes that do not align with great customer experience.
• You have a high level of attention to detail, strong organization skills and technical aptitude.
• You have an associate or bachelor’s degree (STEM is a plus). You are a fast learner who can work independently.
• You are a multi-tasker, able to effectively juggle and prioritize work across a wide variety of tasks.
• You have excellent verbal and written communication skills. Ability to speak multiple languages is a plus.
  
  

How You’ll Contribute:

• Manage delivery of software and the onboarding experience for new Appian customers and partners.
• Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts.
• Assist customers and partners with accessing secure Appian Community features.
• Coordinate with Appian’s management team and customers to schedule maintenance activities on customers’ Appian Cloud instances.
• Manage scheduling for 24x7 on-call rotations
• Work an adjusted schedule, possibly until midnight or later, on the last days of each quarter to support delivery of software.
  
  

About Appian:

At Appian, you will help us build our award-winning PaaS product that enables business people to build cloud and mobile enterprise applications with flexible, visual models instead of custom code. Appian discovers and unites enterprise data, connects users through social and collaborative engagement in the context of business data, and provides the leading suite of business process technology to enable rapid application development and optimization in every industry.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
  
  

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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