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WikipediaCostumer / Solutions Engineer
7 de febr.Michael Page
Barcelona, ES
Costumer / Solutions Engineer
Michael Page · Barcelona, ES
Javascript C# Java PHP Python Ruby SaaS Swift Objective-C QA
Perfil buscado (Hombre/Mujer)
• Technical communications with prospects and customers showcasing the product, providing technical details, resolving service-related issues.
• Understand the company´s internal and public code bases to answer and manage any questions from customer developers using our products and other NPAW engineers.
• Provide technical guidance and support for integrating products into customers´ systems.
• Assist with integration topics, ensuring the seamless connection and performance of solutions within various environments.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop and maintain integration-related documentation to facilitate smooth implementation and ongoing support.
• Collaborate with the development team to attend customers´ specific needs.
• Collaborate with product management to bring important insights from the customers´ and prospects´ point of view.
• Coordinates closely with sales and service resources to align solution design with customers´ business requirements. Examples: POC, RFI, RFP´s, etc.
• Develop tooling, processes and documentation to enable the best possible developer support experience at scale
• Customer-oriented/Technical/expertise/Integration/Problem-solving/Collaboration
• Video intelligence / Analytics / Streaming / Data-driven / Global
• Bachelor´s degree in Engineering, Computer Science, or a related field.
• Minimum 3 years of experience in a similar role (Technical Account Manager / Solutions Engineer), preferably in a SaaS or video analytics environment.
• Experience in writing code (Ruby, Python, JavaScript, Java, Go, PHP, Objective-C, C#, Swift, etc) and enjoy learning new languages and technologies. We understand that languages can be learned: we care much more about your general engineering skill than knowledge of a particular language or framework.
• Excellent communication skills. Able to listen, understand and offer a better solution to the non-existing and existing customers, with the ultimate aim of forming and nurturing long-term contractual relationships.
• Tech-savvy person. Ability to understand technical documentation and extract the product value. Understanding video delivery technology formats and codecs, video delivery protocols, player technologies, etc. will be a plus.
• Advanced level of English.
• Empathy and social boldness: ability to manage customers´ expectations and to mediate between parties (work along with QA, Sales, Development).
• Customer-oriented person. You´re our customers´ advocate and everything is possible, it´s just needed to find the way.
• An autonomous, results-oriented person with focus, perseverance, determination, and energy.
• Willingness to travel occasionally for customer visits, trade shows, and other events.
A company specializing in video analytics provides advanced solutions to help online streaming services enhance performance, improve user engagement, and maximize revenue. With over a decade of experience, it delivers scalable tools to optimize media experiences globally.
• Competitive salary 💰
• Flexible work schedule ⏰
• Birthday afternoon off 🎂
• Career growth opportunities 🚀
• Access to continuous training 💻
• Language lessons 👩🏽🏫
• Referral bonus 🤝
• Fun environment: volunteering, company events, BBQs, pizza days, etc. 🎉
• International & multicultural team (more than 20 nationalities!) 🌍
• An amazing technological challenge 🧑🏽💻
Costumer / Solutions Engineer
27 de gen.Michael Page
España, Spain
Costumer / Solutions Engineer
Michael Page · España, Spain
Javascript C# Java PHP Python Ruby SaaS Swift Objective-C QA
- Customer-oriented/Technical/expertise/Integration/Problem-solving/Collaboration
- Video intelligence / Analytics / Streaming / Data-driven / Global
¿Dónde vas a trabajar?
A company specializing in video analytics provides advanced solutions to help online streaming services enhance performance, improve user engagement, and maximize revenue. With over a decade of experience, it delivers scalable tools to optimize media experiences globally.
Descripción
- Technical communications with prospects and customers showcasing the product, providing technical details, resolving service-related issues.
- Understand the company's internal and public code bases to answer and manage any questions from customer developers using our products and other NPAW engineers.
- Provide technical guidance and support for integrating products into customers' systems.
- Assist with integration topics, ensuring the seamless connection and performance of solutions within various environments.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Develop and maintain integration-related documentation to facilitate smooth implementation and ongoing support.
- Collaborate with the development team to attend customers' specific needs.
- Collaborate with product management to bring important insights from the customers' and prospects' point of view.
- Coordinates closely with sales and service resources to align solution design with customers' business requirements. Examples: POC, RFI, RFP's, etc.
- Develop tooling, processes and documentation to enable the best possible developer support experience at scale
¿A quién buscamos (H/M/D)?
- Bachelor's degree in Engineering, Computer Science, or a related field.
- Minimum 3 years of experience in a similar role (Technical Account Manager / Solutions Engineer), preferably in a SaaS or video analytics environment.
- Experience in writing code (Ruby, Python, JavaScript, Java, Go, PHP, Objective-C, C#, Swift, etc) and enjoy learning new languages and technologies. We understand that languages can be learned: we care much more about your general engineering skill than knowledge of a particular language or framework.
- Excellent communication skills. Able to listen, understand and offer a better solution to the non-existing and existing customers, with the ultimate aim of forming and nurturing long-term contractual relationships.
- Tech-savvy person. Ability to understand technical documentation and extract the product value. Understanding video delivery technology formats and codecs, video delivery protocols, player technologies, etc. will be a plus.
- Advanced level of English.
- Empathy and social boldness: ability to manage customers' expectations and to mediate between parties (work along with QA, Sales, Development).
- Customer-oriented person. You're our customers' advocate and everything is possible, it's just needed to find the way.
- An autonomous, results-oriented person with focus, perseverance, determination, and energy.
- Willingness to travel occasionally for customer visits, trade shows, and other events.
¿Cuáles son tus beneficios?
- Competitive salary 💰
- Flexible work schedule ⏰
- Birthday afternoon off 🎂
- Career growth opportunities 🚀
- Access to continuous training 💻
- Language lessons 👩🏽🏫
- Referral bonus 🤝
- Fun environment: volunteering, company events, BBQs, pizza days, etc. 🎉
- International & multicultural team (more than 20 nationalities!) 🌍
- An amazing technological challenge 🧑🏽💻